Name: Aptive Environmental
Rating: 4.7

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Joey Cisneros Puyallup, WA

My appointment was on a very windy day. Knowing about the procedure of the chemicals to be used around my home I was concerned. A lot would be blowing in the air and not on the direct areas. I was in my home knowing that the Aptive employee would finish soon and come to the front door. Well he left, this was the first time since I became a customer that this happen. All others came to the door. Very disappointed

4 years ago

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james Arzente Bellevue, WA

The individual had to up the materials used on my 4th application from aptive. We spoke about trouble areas in the house which he gave special attention to, he did a job. I forgot his name.

4 years ago

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Don Schoedel Saint Charles, MO

He came to the door, confirmed I still wanted Aptive service because his record showed I had cancelled in the past. Describe what the service entailed and promptly did the work.

4 years ago

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Joshua G O'Fallon, MO

Justin was a great guy, very kind and would love to have him back in the future to do our services, I will even make my schedule available to fit with his so he can service our home. -Joshua G

4 years ago

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Michael Yem Fremont, CA

The technician, Philip S, did a good job in applying the insecticide. My only concern is that I was never provided a time window commit and he arrived at around 4:30pm as his last job for the day. The evening started to get dark while he was working. In the last 2 visits, I was always provided a time window, which I will expect the next time.

4 years ago

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Sean G Simi Valley, CA

Great experience with Herbert M. He sprayed every nook and cranny around the house. Aptive has stepped up and made sure their service is above and beyond. The results have been noticeable. Thank you.

4 years ago

Reply from Aptive Environmental

Sean, we want to make sure you are taken care of. Please give the local branch a call so we can send one of our trucks back out to you home. Thanks!

Sep. 18th, 2019

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Scott Spagna Lutz, FL

We have used Orkin over the past 7 years while living in our home. Almost never saw a bug in the house which is saying something living in Tampa FL. We switched to Aptive to try and save a few bucks about 4 months ago and we have seen more bugs in the house in the last 4 months than we have the entire 7 years with Orkin. This is not an exageration. The tech never want to come in the house to spray and always try to explain why they shouldnt have to. This is real simple I have bugs in my home and I am paying NOT to have bugs. We have had two techs out to the house and both dont want to seem to spray inside for some reason. More than likely switching back to Orkin.

4 years ago

Reply from Aptive Environmental

Scott, please give us a call. We are confident we can get the situation under control and definitely want to make this right. Thanks so much in advance!

Nov. 27th, 2019

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Kayla O'Fallon, IL

I feel the tech did an amazing job spraying me and informing me on what to look out for. Unfortunately upon pushing my stove back into place he tore two holes in my kitchen flooring. Very disappointing.

4 years ago

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Jim Dorsey Saint Paul, MN

Once again, Theo C was thorough in his work, thoughtful in his analysis, and pleasant in his conversation and interaction with him. Theo also gave me good advice on how to deal with several matters going forward.

4 years ago

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Bob Folsom, CA

After the initial scheduling glitch we received good service. Kasey (sp?), the technician that preformed the service, did an excellent job and was a very pleasant person to work with.

4 years ago

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Lisa Hadley Katy, TX

It was a Sunday and not expecting anyone, I was surprised to see John from Aptive Environmental standing at my front door ready to work. He was courteous, efficient and understanding of our pest control needs.

4 years ago

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Lofty Family Houston, TX

Our technician, Billy S, was very courtesy and patient with my questions. We had a new insect issue that I needed evaluated. Billy promptly inspected the area, provided an assessment/recommendation.

4 years ago

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Carson Maple Valley, WA

The services are great, especially now that weve gotten the service scheduling in sync with our own personal schedules. The technicians are hit or miss in terms of detail. Some like Travis are great, others forget to change out traps or put as much effort into web sweeps.

4 years ago

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Darla Haygood

When I first signed up with Aptive they were very thorough. I know that the office split & since that time, I have had to call into have a "re-do" a couple of times. When I call they always offer to re-do it but what I would like is that it would be done the right way the first time. Thanks,

4 years ago

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Nedin Tena Fairfield, CA

Very professional and asked if we had any issues, so we told him about the spiders, he said, no problem, but if for some reason, before the next service, if they come back, to call for another service!

4 years ago

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Cathy Yarbrough Brower Riverview, FL

We are happy with the technicians, service and effectiveness of the products Aptive uses. Wes came out to give us a re-service because we had ants all throughout the house. After his service, we came home to no more ants. YAY!! The only reason I gave 4 instead of 5 stars is because I had to call twice for the re-service.

4 years ago Edited September 14, 2021

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Rory Virostko Springfield, VA

Patrick was very prompt. He called 30 minutes prior to arrival, and when he showed up immediately started to service the house. He made sure to address all of the concerns I had and even helped me on an unrelated issue.

4 years ago

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Melissa St Louis, MO

If you go with active, make sure you're home or have cameras to ensure the service you pay for is actually performed. The tech who was supposed to do my service today did not yet put the card on my door saying the service was done. I called and let the office know. He was sent back out and only did the back yard (what he claims wasn't done the first time he was out today). He also rang the doorbell the second time out and just stood there staring at me when I opened the door. No apology for not doing what he was paid to do. No inquiry about any special areas that needed attention. Very rude and unprofessional. I have always had great techs in the past but this was very disturbing. If I hadn't been home to witness the tech not doing his job I would have paid for a service that I didn't receive and never been aware I was being ripped off. I would prefer to work with a company who hires employees with honor and integrity.

4 years ago

Reply from Aptive Environmental

Thank you so much for bringing this to our attention, Melissa. This type of behavior is not okay. Please give us a call so we can look further into the situation.

Nov. 14th, 2019

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Jim Porter Wentzville, MO

Tech Justin, very courteous & polite, informative & thorough about what he was treating, very positive experience.....thank you Justin & Aptive for your service & your commitment to providing excellent service!

4 years ago

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Evelyn Bock Hopewell Junction, NY

Extremely thorough , knowledgeable and professional. He was courteous and sets the standards of the company . I have and will continue to recommend Aptive to everyone I know.

4 years ago

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Vishaal Leesburg, VA

The tech was professional and was able to answer all the concerns and questions. Did a courtesy check around the house for potential holes. Installed another bate box for us which is always helpful.

4 years ago

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Camus R Mitchell Dunedin, FL

Mondo was very nice. He did a great job of explaining what he was doing. My Auntie is older and was asking him crazy questions. He was so polite and sweet with her. Very pleased with the service.

4 years ago

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Joseph Orlando Putnam Valley, NY

The technician Steve was great as he explained to me the nature of the insect Camelback Cricket and how the spray he put down in my basement and garage would effect the insect.

4 years ago

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Allison Finley San Diego, CA

My service tech today went above and beyond. He sprayed inside my garage after finding a huge bug. He did the perimeter of the house as contracted and knocked down spider webs. He was very nice. It was a great experience.

4 years ago

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MariLyn Sabo Bothell, WA

Kina came to do our quarterly service today. She first came to the door and explained what would be done and asked if we had any concerns before she started. We appreciate her professionalism.

4 years ago

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Zach Harris Murrieta, CA

He said we would have to make a new appointment for inside the home. When my wife went out to ask him if he did the garage he said no the dogs are in there, but when my wife came home she brought them inside. He was in his car about to leave and she had him come back and do the garage. We have not noticed a big difference with your service. We have had a ton of black widow nests, egg sacks, crickets, aphids in yard still, silverfish you name it we got it. Last time he said "yea spiders are bad this year" well, thats why we hired you!

4 years ago

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Sandi Dedrick Edmonds, WA

I'm sorry I don't know the name of my technician, but he was wonderful. He was very mindful of my pets and explained what I needed to do to keep them safe. I love your service.

4 years ago

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Kem W. Chaska, MN

Arnelle J was the technician that did the work on our house this morning. He was polite, helpful, and extremely through. He answered my questions professionally and took care of every concern I mentioned. Great work!!

4 years ago

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Chris Carlsbad, CA

Our latest tech, Dan, took the time to listen to our input of where we were noticing pests and spent the time to properly treat all of the areas. When he was through he rang the doorbell, and went over all he found and did. He made sure we were thoroughly satisfied before he left.

4 years ago

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Theresa G. Columbus, OH

Michael C provided my service today in the rain. He even went behind my shed (which I told him was not necessary due to muddiness) and sprayed. Michael was very pleasant and took his time even though he got very wet.

4 years ago

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Sandy Macomb, MI

We are very happy with Aptive service. They keep the spider webs out of our windows and the mosquitoes out of our yard. Thank you, Davon, for your professional and thorough service today!

4 years ago

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Jennifer San Diego, CA

Very dedicated to their job. Provides great services and the benefits are awesome!! We've never had an issue with any type of pests. Thank you all for always doing such a great job!!

4 years ago

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Gary K Renton, WA

The guy that came out was a really nice guy. Came out, was receptive and reactive to my concerns. Please thank him again for me. Very pleasant experience and confirmed my decision to work with you guys. I will be going forward with your service past the first year if this is the norm.

4 years ago

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Nick

Service was excellent! The technician was on time, courteous, professional and thorough. We love Aptiv! We would not hesitate to recommend them to friends, family and neighbors.

4 years ago

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John S. Livonia, MI

I’ve only had my initial and 2 quarterly treatments but so far it’s been good. I particularly appreciate the service provided by Jeremiah today. He really listened to my concerns and spent extra time and attention to address them. I thank you Jeremiah but the bugs do not! Lol! John S.

4 years ago

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Beth P. St Louis, MO

Ashton was great! He was very professional and polite. Ashton seems to enjoy his work and did a very thorough job. I would recommend him to anyone and have requested he be our Service Pro from now on. Beth P.

4 years ago

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Amanda San Diego, CA

My technician was great! I could tell he was very customer service oriented and his whole domineer made me feel like he was really going to protect my home from the insects I’d like to keep out. Thank you!

4 years ago

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James Nailor Long Beach, CA

After a couple glitches the service provider Curtis came through and did an exceptional job and service. I have been with Aptive for over a year and would recommend them for your personal pest treatment company.

4 years ago

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Lola Long O'Fallon, MO

So far I have been pleased with all the spraying the Aptive workers have done~Well maybe once I wasn't, but I sort of let it go~I did still have trouble with spider's. . .But I will start watching closer!!!

4 years ago

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Y Anderson Orangevale, CA

Chris was very prompt and was very knowledgeable in putting out bait boxes and traps. Chris a very good representative for Aptive Environmental. Aptive Environmental is lucky to have him represent there company.

4 years ago

Reply from Aptive Environmental

Sincerely appreciate the feedback!

Oct. 23rd, 2019

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Charlene Alexandria, VA

In the past I have had to call for a respray. But so far after this spray October 10, 2019 I have not had to call for them to come back and spray again. The technician Paul S was great. He took the time to listen to my concerns.

4 years ago

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Mike Houston, TX

Super nice folks to work with. Very friendly. The quality was just very poor. They bought me in with a GREAT discount on the initial service but told me they would have to charge me the full price if I discontinued service before the year was out. They did the initial service but it was not effective. I continued to see cockroaches, spiders, silverfish, etc.. They did their first quarterly service and still no change. I contacted them to perform a follow up service and they were happy to schedule it with no charge. Still no change so I called them again for another follow up service. And another. After 4 follow up services and no change in our bug population I fired them. I had to pay for the full price of the initial service but it was cheaper than what I would have paid to have them come back three more times. I am very disappointed. Going back to my old bug guys.

4 years ago

Reply from Aptive Environmental

We appreciate the feedback, Mike. Sincerely wishing you the best! Please don't hesitate to reach out if there is ever anything we can do for you in the future.

Oct. 21st, 2019

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Veronica Ramos Huerta Chula Vista, CA

When making appt. I had asked if it can be first thing AM then received a text saying 11:30 to 3:30pm he got to the house at 3:20 pm I had appt to go to due to waiting for him I called the phone number twice but its only Monday through Friday You guys should really take in consideration office or some one to help on Saturday because you are open. It was a Saturday a waist of my time waiting around when I spoke to the person she said not to worry most likely It would be before noon...…..

4 years ago

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Aaron Pruitt Independence, MO

Mike was our service pro today. Excellent service and able to answer any questions and address any concerns we had. Great guy and happy to recommend their services to anyone. Thank you!

4 years ago

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Mike Pearland, TX

Our tech was very professional and personable. He explained what he was going to do, asked if I had any questions and asked if there was anything else he could do for us. A nice young man.

4 years ago

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Bill Stafford, VA

The technicians are awesome and they show up as scheduled. They explain everything they are going to do and inform you of when they are done and if there are any questions that we may have.

4 years ago

Reply from Aptive Environmental

Happy we could help, Bill!

Oct. 22nd, 2019

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Joshua Tampa, FL

Wes knocked before initiating the service and verified what he was there to do. I am 100% satisfied with his work. That said, I still did not receive a text or call beforehand. I have contacted Active twice about this and still it does not happen. I want this done for every service.

4 years ago

Reply from Aptive Environmental

Sorry to hear this, Joshua. Please verify with the branch that your contact information is accurate.

Aug. 22nd, 2019

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John Grant O'Fallon, MO

Justin O did a fantastic and thorough job today. Great personal touch! Remembered coming 4 months ago and the circumstances around the first treatment. He is a great representative of Aptive.

4 years ago

Reply from Aptive Environmental

Thanks for letting us know, John!

Oct. 22nd, 2019

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Virgil Y San Antonio, TX

We are very pleased with Aptive Environmental. The service is great. They always call ahead of their arrival. Christopher M. is great. He keeps us informed of his service and all that he did. He is very pleasant and cordial.

4 years ago Edited September 14, 2021

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Natalie Reston, VA

I have found both my technicians so far to be very friendly. And I definitely saw a decrease in spider crickets after our first treatment. We found some in our basement, but they were dead. That made me very relieved!

4 years ago