Name: Aptive Environmental
Rating: 4.7

star star star star star_border

James Glennie Lake Jackson, TX

We are new account. First application was not done well Asked for redo. Company scheduled it promptly Gentleman who came out to handle it is an outstanding person and representative of your company. Because of his efforts we are very happy customers

3 years ago

star star star_border star_border star_border

Daniel S Danville, CA

When I first became a member of Aptive the customer service was excellent. This wasn't the case as time went on . I attempted to call in yesterday at after a 30 minute wait on the phone decide to try the chat. I was told someone would call to schedule appointment..so much for chat being helpful. After a couple days of waiting I tried to call again. Of course long wait. The female girl that finally answered from the Sacramento location was rude and snappy. I was trying to be patient..I mean this was about one hour total wait to finally get through to someone. I didn't want us to get "disconnected " Anyway thinking of canceling..enjoy your initial membership service. It won't last long. P.S. Make sure your not charged when you call in for the "free service" they promise. They did refund me that charge once I noticed it. Service gets worst the longer 😫 your a member.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star

Ingrid Melrose Katy, TX

Charles did a very thorough job. He tussled with a couple of wasps' nests and somehow managed to keep a smile on his face. He was professional, yet friendly. Good job! Review by Ingrid M.

3 years ago

star star star_border star_border star_border

hawk lang New Braunfels, TX

Seemed rushed, was not concerned about quality of service just trying to finish as fast as he could. Inside service took less than 5 minutes and outside was less than that. Told him we had requested both inside and out as we still had sightings of spiders and silver fish. There was no sign of spray on the outside of the house and it took him approx. 90 seconds to get from one side of my house to the other. It looked like he just walked the yard and did not spray at all as he was irritated that we asked him to treat the outside. And he complained about an earlier job that that required him to treat unexpectedly. Very disappointed at the level of service over the past few months.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star_border

Barb Stewart Federal Way, WA

Although I didn't meet my tech, I assume it went well. I did, however, believe that I was to get an outdoor flea treatment, as well. Is that on a separate schedule? Please let me know. This is the first time you've been to my house. thanks, Barb Stewart

3 years ago

star star star star star

Aditya Shantanu Edmonds, WA

My technician was great. He explained to me the different things he'd be doing and was very friendly. I'm missing his name. I think it was Dan. Kindly pull that from my service records.

3 years ago

star star star star star

Kim H City of Saint Peters, MO

Gregory W has been hands down the best technician that has serviced my house. He was polite, friendly, efficient and very thorough. My son was in awe watching from the front door. Thank you for going above and beyond!

3 years ago

star star star star star

Jeep’s Dad Fredericksburg, VA

William K is an exceptional technician! He presented himself in a professional manor and demonstrated his knowledge and understanding of his work. I would be very happy to have William perform future work at my house.

3 years ago

star star star star star

Bev Fletcher Marietta, GA

Today our technician did an outstanding job of being careful to address every problem we have. She is very thorough with the applications. I think she certainly deserves the extra $5 recognition award.

3 years ago

star star star star star

Sonia San Antonio, TX

Jose did a fantastic job! It's always easy to see when someone enjoys their job and it was clear that Jose does. Please thank him from myself and my family. We look forward to continue utilizing your service. Thank you!

3 years ago

star star star star star_border

Ozilla ,

Service Pro was polite, did thorough job, listened to all areas we saw infestations. Would be nice to get a call before you arrive as a courtesy like most places do 15-30 minutes before arriving. Was on time with appointment.

3 years ago

star star star star star

Michael K Brown O'Fallon, MO

My tech did a very nice job. Very friendly and professional. My first experience with her. I could not locate her name on the email, but I believe it was Kylie. She deserves the bonus.

3 years ago

star star star star star

Pat Sarasota, FL

I was very pleased with the my start up service. Antonio was very professional and explained exactly what he was going to do. I will definitely recommend Aptive Services to my neighbors.

3 years ago

star star star star star

Tommy Fair ,

The technician that came today was truly amazing. He was extremely helpful with all questions asked and showed great professionalism in all he did. He represented your company and himself very well. Thank you

3 years ago

star star star star_border star_border

Deborah Morgan Richmond, TX

I signed up service on 5/12/20, I receive the first treatment on 5/13/20. My "30" day treatment came today, on 5/29/20 only 16 days later. I called to ask why and they set my next quarterly treatment for 3 months from now. So what about the eggs that are supposed to hatch in 30 days? After the tech left, I took my dog for a walk and noticed that they had left my backyard gate open. Luckily, I still had the doggy door in place so my dogs could not get out. They should be more careful to close fence gates.

3 years ago

star star star star star

Christine Baril Sarasota, FL

He was very nice and compliant and never complained even though he had two women asking him questions while he was trying to do his work. He did a very good job. Thank you so much.

3 years ago

star star star star star

Heather Abernathy Akron, OH

My name is Jared A. Carvin S. Did a great job. He was effective and made sure he got everything covered. This is a great company and looking forward to working with them in the upcoming months.

3 years ago

star star star star star

doug henderson Austin, TX

Sergio G was dispatched to my home within one hour after signing up. He went right to work and let me know what he was doing It is too early to see results, but I anticipate no problems. Would recommend this business.

3 years ago

star star star star star

Shane Orbase Lake Jackson, TX

The technician did a good job cleaning all of the cobwebs off of the screened in enclosure. I consider this going above and beyond what I expected for service. So far I'm very pleased.

3 years ago

star star star star star_border

Daniel Goldman City of Saint Peters, MO

Miguel showed up to the door with a big smile eager to handle the task at hand. He asked some questions listened to my concercerns and then went about his work. I only wish he had come back to the door to tell me job was done and I could thank him. Sorry I missed you when you were done Miguel...Thank you for treating our home!

3 years ago

star star star star_border star_border

Davidallan54 Sarasota, FL

Ronald J, the technician who sprayed my property, was pleasant and professional. He was thorough and did a good job. This was Aptive’s first visit to my property. The person that originally contacted me from your company was pleasant but rather persistent. Our neighborhood has a publically displayed policy about no soliciting, yet he was soliciting door to door. I do not appreciate unannounced solicitations.

3 years ago

star star star star star

Robl1962 O'Fallon, MO

Called and asked to be early. The tech walked the property with me to make sure he knew where our trouble spots are located. They did a great job tearing the yard and pointed out any issues they saw.

3 years ago

star star star star star

Kelly Poway, CA

Scott arrived right on time and was friendly and informative. He spent a good amount of time performing the service, which made me know he was thorough and detailed. Thank you Scott and Aptive! My first service went well!

3 years ago

star star star star star

Alejandro DE Jesus San Antonio, TX

3 years ago Edited June 1, 2022

star star star star star

Iain ,

My technician, Chris D, was very polite and explained everything clearly before my first service today. Gave me a great sense of assurance about the treatment, the company and him. Thanks! Iain Miller

3 years ago

star star star star star

Stacey Hooper Kyle, TX

Armando P was the technician that came to the house. He was very knowledgeable about the products and super friendly. They also do a great job letting you know when they will arrive.

3 years ago

star star star star star

Mamag55 Kirkland, WA

She really spent a lot of time treating the perimeter of our house and she took our phone number to make sure we get a notification that you’re coming! We don’t get these messages! She was great!

3 years ago Edited September 14, 2021

star star star star star

Amberesa Braxton Houston, TX

the young man was very thorough, friendly, and courteous. he quickly did his job, asked me if I had any concerns, answered all my questions patiently, and went on his way. Thank you, Amberesa Braxton

3 years ago Edited September 14, 2021

star star star star_border star_border

dawn hamilton Everett, WA

I have had the services for 9 months now and I'm not actually sure that they are preventing anything. I just call somebody when I noticed I have an issue and they come and spray. The insects leave but they always come back . We will see how the next few months ago and if their products actually keep the insects away. As for the technicians, particularly during my last service, they are always very friendly and kind.

3 years ago

star star star star star

Angela Beland Tampa, FL

Our technician, Antonio, was extremely professional and knowledgeable. He performed all his duties without any need of supervision and we appreciate his attention to the details.

3 years ago

star star star star star

sylvester troutman Indianapolis, IN

The service men and sales lady were very professional. Sales lady explained the service that the company offered extremely well. Service guys introduced themselves and were on time .

3 years ago

star star star star star

Adam L San Antonio, TX

Was contacted by tech arrival & was very professional in providing treatment for fleas. I do appreciate Mark H for the service he provided & deserves a $5.00 bonus... Adam L.

3 years ago

star star star star star

Elizabeth VALDEZ Colorado Springs, CO

Today was the first time we tried Aptive. The guys were right on time, very professional and very polite. It didn't even take very long. Just want to give a shout out to Mckay Z and Caleb W. Great Job! Thank you.

3 years ago

star star star star star

Dean H San Antonio, TX

Technician (Preston B) did an exceptional job treating the premises. He listened to my wife's requests and followed-through with great customer service and professional support. Outstanding job!

3 years ago

star star star star star

Jennifer Loera Houston, TX

Rodrigo was very attentive to all my needs and also had everything on hand that I needed; mouse traps& diamond traps, was very patient when i explained everything I needed done!

3 years ago

star star star star star_border

Bobby Baumann New Braunfels, TX

John R did a good job and was friendly. He did accidentally stick the cleaning brush into the rotating ceiling fan on the back porch while he was cleaning and cracked one of the blades. I would like to get that replaced. How do we go about that?

3 years ago

star star star star_border star_border

Danial Beck Missouri City, TX

I am not unreasonable to please. The technician Carl W who was sent was outstanding in his work. He was thoughtful and methodical in his approach and work. However every step in scheduling a technician was a nightmare. You want to hear why it took 10 days and 3 ignored appointments to get someone over for a service, then please contact me. Just thinking about it raises my blood pressure. So, what should be 5 stars has dropped to 3.

3 years ago Edited September 14, 2021

star star star star star

Jason Hughes O'Fallon, MO

Kevin B did a great job. He was very thorough. He spent time telling me what , and why he was doing things. I dont know the results yet. iIt's only been 4 days, but I hope these ants and silver fish are gone for good.

3 years ago

star star star star star

Dudz Virgile Land O' Lakes, FL

Richard was great, Very Knowledgeable of the product. He was able to cover the areas needed for the visit. The only downside is that we requested for him to wear a mask but he didn't have one when he came in side the home.

3 years ago Edited September 14, 2021

star star star star star

Keshia Roebling, NJ

My name is Keshia O. and my service provider was absolutely fabulous. He knocked on my door and asked if I’m having any pest problems in my house. Very courteous and nice. Thank you Daniel Baginski.

3 years ago

star star star star star

Prathyusha kadiyal San Antonio, TX

We still dont how how the job is done because i see the job was completed in just 10min and was told that we were scheduled for 1.30 hour.So , dont know how exactly effective the treatment is

3 years ago

star star star star star

RE Missouri City, TX

Excellent customer service. The Salesperson, Mr. C, was knowledgeable and friendly. The Technician, Mr. A, was professional, knowledgeable and friendly. Impressive! Thanks guys.

3 years ago

star star star star star

Janna Baah Woodbridge, VA

Today’s visit from Aptive was one of the best we’ve had since we became customers of the Aptive. Guy Ayerov was super nice, knowledgeable and performed work diligently and fast. Thanks for the great service, Guy!

4 years ago Edited September 14, 2021

star star star star star

The Merrill's Sacramento, CA

Aptive is always very thorough and the technician's really listen to your concerns. Our technician, Marcus is fantastic! He does a wonderful job treating and ensuring full coverage. We highly recommend Aptive!

4 years ago

star star star star star

James Maddox San Antonio, TX

I’m completely satisfied with the service I’m getting not only customer service at the Local location and great customer service with the technician very knowledgeable and professional

4 years ago Edited September 14, 2021

star star star star star

NYK Raider Elk Grove, CA

He was very nice, he introduced himself and explained what he would be doing for us today. He also asked if we had any concerns or problem areas. I he did a very thorough job!

4 years ago

star star star star star

Brandy Diebel O'Fallon, IL

Had to have them come out from other guy who didn't do what was required. Very happy with this guy has great valuable knowledge and is friendly as well as does the job as well as goes above and beyond

4 years ago Edited September 14, 2021

star star star star star

adil abdelwahab Pearland, TX

Jordan was great and made sure to detail the changes they've instituted during the COVID period upfront to insure I am on the list of customers seeking internal treatment at a later time.

4 years ago

star star star star star

Bev Sweet Kirkland, WA

Thank you for your service today! Sorry about the barking dog, he's really harmless. I appreciate your service and I really appreciate the reminder emails/text. Thank you!!

4 years ago

star star star star star

Songerlon Hall San Antonio, TX

Technician was professional in appearance and demeanor. Took his time kept his social distance was friendly and respectable. Ensure to hit the spots I thought should be treated as well.

4 years ago