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Fig Loans

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549 User Reviews

9.9

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LAST UPDATED: October 6th, 2021

Fig Loans by FigTech is a Texas-based lender that offers payday alternative loans along with credit builder loans in eight states: California, Florida, Illinois, Missouri, New Mexico, Ohio, Texas, and Utah. 

Fig Loans was founded in 2015 as a collaboration with the United Way of Greater Houston's THRIVE initiative. The company's aim is to create better, more affordable loan products accessible to low-income Americans with bad credit. 

Fig Loans' business model is based on social responsibility. This results in more favorable loan terms, flexible payment schedules, and long-term goals for consumers that have bad credit. Two types of loans are available:

  • Fig Loans — payday alternative, 2–6-month installment loans
  • Credit Builder Loans — reverse loans payments into a secured savings account for 12 months
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Customer Review: Benjamin from Universal City, Texas

"When nobody would give me a small personal loan to help me re-establish my credit rating Fig Loans did. For that I am grateful and on my way to a much better credit rating for bigger purchases with lower interest rates."

Keep reading for pros and cons, plus Fig Loan reviews from real customers. 

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The Good

  • No Minimum Credit Score
  • Flexible Repayment Terms
  • No Late Fees
  • Improve Your Credit
  • Credit Builder Loans
  • Early Repayment Savings
  • Customer Support
  • Socially Responsible Payday Lending
  • Positive Customer Reviews

No Minimum Credit Score

Fig Loans does not have a minimum required credit score and does not require a traditional credit check.

Flexible Repayment Terms

Even though all Fig Loans installment loans are initially set up with scheduled monthly installments to be paid in four to six-month repayment terms, borrowers are not required to pay off their small loan in that time span. 

No Late Fees

The Fig Loans customer service team will alter payment schedules as necessary to better suit borrowers' budgets.

Customers can change their payment dates within one business day of their due date.

Because the company works with clients to avoid non-sufficient funds (NSF) fees, borrowers will never be charged a fee to change a payment date or for late payments. This is something that is hard to come by when compared to other payday loan lenders.

Improve Your Credit

Reporting payments to the three main credit bureaus is the first step toward healthy credit history because it establishes a track record of good payments.

As borrowers repay their loan, Fig Loans will report the repayments to all three of the major credit bureaus: Equifax, Experian, and TransUnion.

Borrowers with poor credit will benefit as they pay off their Fig Loan, payments are reported to the credit bureaus. They can improve their credit score and become more financially stable for the future.

However, it's important to note that this repayment-reporting process can hurt borrowers' credit scores if they fail to make consistent on-time payments.

Credit Builder Loans

With Fig Loans, consumers can work on their credit score with a short-term traditional loan. Borrowers also have the opportunity to improve or repair their credit score through a longer-term credit builder loan, also known as a reverse loan. 

If consumers can't get approved by a standard credit card issuer, they likely won't be able to get approved for an unsecured loan or most other types of loans without a deposit or collateral. 

The U.S. Consumer Financial Protection Bureau (CFPB) recommends that people establish a credit report or build credit with three credit options: a secured credit card, a retail credit card, or a credit builder loan, like the one offered by Fig Loans. 

Here's how the Fig Credit Builder Loans process works:

  1. Application
  2. Approval
  3. Pay a one-time origination fee to open the account
  4. Make monthly payments into a savings account for 12 months
  5. Your payments are reported to Equifax and TransUnion (Experian later this year)
  6. Your credit score increases as you make payments
  7. Your money that has been saved is released to you, and your credit score is improved by an average of 47 points

There are no late fees with the credit builder loan. If a borrower's monthly payment is 29 days past due, Fig Loans will close the account and release the funds back to the borrower. That way, borrowers can build good credit when they pay monthly, but their credit rating can't be negatively affected by the loan. 

When closed at 29 days, the lender doesn't have to provide an unpaid or late payment report to the credit reporting agencies, so the loan only adds positive credit history, rather than hurting it. 

These types of loans are not designed to be a source of fast cash. The process does take time, and people needing immediate money should look towards the standard Fig Loan option. 

Early Repayment Savings

Fig Loans does not charge borrowers an early repayment fee.

In fact, those who repay their full loan balance prior to the pre-set loan term will see savings, and all unearned interest will be waived. 

Customer Support

Fig Loans has been known to provide quality customer service. All service representatives are available by phone, email, or text.

Within minutes of contact, borrowers will be connected to an actual Fig Loans staff representative. 

Socially Responsible Payday Lending

Fig Loans is the first FinTech company to be certified as both a B Corporation, in 2017, and as a Community Development Financial Institution (CDFI), in 2019. 

This means that Fig Loans is a responsible lender with policies that work with, not against low-income and underserved borrowers with bad credit.

Certified B Corporations balance "purpose and profit" by meeting high social responsibility, environmental performance, public transparency, and legal accountability standards.

CDFIs are certified by the United States Treasury Department's Community Development Financial Institutions Fund. This distinction is reserved for financial service providers that promote community development and serve low-income target markets. Most of these are community organizations like nonprofits and community credit unions. 

Positive Customer Reviews

The majority of Fig Loans reviews are 5-star, which is particularly unique in the payday loan industry. This alone suggests that the company is a transparent and trustworthy lender. 

Satisfied customers most frequently highlight the following:

  • Quick and easy loan approval
  • Reliable customer service
  • Significant credit score improvement
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Customer Review: Jessica from Austin, Texas

"Helped me boost my credit to the next level I needed. They are flexible and easy to work with. Fig loan is here to help you succeed not trick you into high payments. So far I have nothing but a great experience with Fig loans."

In addition, Fig Loans consistently responds to reviews, demonstrating that it cares about its customers and wants to ensure a successful borrowing experience.

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The Bad

  • Only Available in Six States
  • Strict Eligibility Requirements
  • High Interest Rates
  • Low Maximum Loan Amount
  • Debit Card Fee

Only Available in Six States

Currently, Fig Loans' personal loan services are only available in six states, with varying rates and terms*:

  California Florida Illinois Missouri New Mexico Ohio Texas Utah
APR 211.00% 208.56% 35.99% 199.00% 175.00% 199.00% 199.00% 199.00%
Loan terms 1 month 84 days 4 months 4 months 4 months 6 months 4 months 6 months
Loan amounts $50–$150 $300–$500 $50–$100 $300–$1,000 $300–$1,000 $200–$300 $300–$1,000 $300–$500

This lack of state availability limits the number of consumers with bad credit who can gain access to this company's beneficial lending services.

*Important note: Rates and terms may vary from what is displayed in the table.

Strict Eligibility Requirements

To be eligible for a Fig Loans installment loan, one must live in one of the eight states (CA, FL, IL, MO, NM, OH, TX, or UT), and meet the following requirements: 

  • 18+ years old
  • Stable source of income
  • Have an active checking account with 90 days of history
  • Get your paychecks through direct deposit

The company's loan application process requires that consumers enter basic information and verifying their bank account with Plaid.

The potential borrower's payment history, income information, and previous loan information are used to determine loan amounts and approval, rather than a credit score. 

High Interest Rates

Fig Loans' installment loans carry an annual percentage rate (APR) ranging from 36 to 190 percent. When compared to mainstream personal loans and traditional loan standards, this is rather high.

The company's introductory loan APRs start on the higher end of the spectrum and decrease as borrowers establish a good history of making loan payments on their small-dollar loans.

As consumers transition into the secondary builder loan, loan rates and fees change because the loan has a different structure and purpose.

However, Fig Loans' interest rates are still low compared to other payday loan lenders in terms of online or in-store loans, auto title loans, and consumer installment loans, which may be the only other lending options available to people with bad credit who need to gain access to emergency cash.

The majority of payday lenders often charge over 400 percent APR and in some states, it can be over 1,000 percent APR. 

Low Maximum Loan Amount

Unfortunately, Fig Loans' financial services are not meant for people that need to borrow a large portion of money all at once.

Installment-based Fig Loans are small-dollar, short-term loans that are designed to help those who need fast cash, not for those who are looking for long-term financial solutions.

Customers are not allowed to borrow more than $500 at a time. This is a relatively low maximum loan amount, which can be constraining for people who need to borrow a bigger loan amount because they are experiencing financial distress.

Additionally, Fig Credit Builder Loans are meant to help build financial stability for long-term credit success, but it is a secured savings account, which is not designed as a quick cash advance or emergencies or medical bills.

Debit Card Fee

There is a 3 percent fee charged if borrowers make a payment with their debit card, rather than paying directly from their checking account.

Keep in mind that most other online payday loan lenders or in-store payday lenders don't even let borrowers make debt payments at all with a debit card. This is a great plus for payment convenience. 

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The Bottom Line

Fig Loans is one of our highest rated payday lending companies. The company’s mission is to help working-class Americans build credit and solve urgent cash needs.

Fig Loans’ financial products and services offer several attractive policies when it comes to short-term lending for people who need quick cash and who have no credit or poor credit: flexible repayment schedules, no late fees, customer support, credit building opportunities, and an early repayment discount.

This payday lender is a good option for consumers who live in Texas, Ohio, Illinois, Utah, Missouri, or Florida, have subprime credit scores, and do not wish to borrow more than $500 at once.

Fig Loans is one of the few lenders that offer socially responsible loan terms that help people transition from payday-only credit access to traditional loan options at mainstream banks or financial institutions.

The Fig Credit Builder is a huge asset. If you are credit-invisible or unscored, due to stale credit history, it can be hard to find a lender that will help you establish credit to eventually earn a positive credit report and a good FICO credit score.

We recommend that you read customer reviews and visit Fig Loans’ main website to learn more about the company’s products and services. 

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Star Rating

4.8

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549 Reviews

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87%

4 grade

8%

3 grade

2%

2 grade

1%

1 grade

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Manny Villalobos Miami, FL

First they brought the approval down from $150 to $50 and gave me no reason, but I figured I'd take the loan so that I could work on improving my credit, and getting larger approvals, their website was buggy, couldn't upload my DL, had to email it directly, I finally was able to accept the loan and sign loan docs, while I was waiting for the funds to hit my account they wrote me back saying that my loan had been declined with no further explanation, hours later I received this email: "I am writing about the loan approval that we gave to you earlier today. I'm afraid that we have to rescind the loan offer due to one of our internal policies. During your loan acceptance process, we ran a final check against our internal database and found that someone sharing your name, address, one of your phone numbers, or one of your bank accounts has an outstanding loan from Fig. Normally, this would not be an issue, but our policy is that two closely related borrowers cannot have more than one first loan at a time from Fig, and that we are not able to serve borrowers that are closely related to a delinquent borrower until the delinquent loan is resolved. As a result, we are unable to confirm your loan documents and will not be giving you a loan. I understand that this must be frustrating given that you did sign your loan agreement and I absolutely sympathize. We weren't aware of your association with another Fig Loans borrower and would certainly have declined the loan at time of underwriting had we known. I deeply apologize for the inconvenience and thank you for your understanding Best," Nobody else lives at my address, nobody has a name similar to mine, my phone # is mine, and mine only, I am the only signer on my bank account, I wrote them back and told them this, and asked for information about that delinquent loan, so that I could resolve the issue, they never responded. This has got to be the most, unprofessional, irresponsible, uncaring outfit out there.

2 weeks ago

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Amanda Nelson

I highly recommend Fig Loans because they are so different from payday loan companies or other short-term loan companies. I was easily approved and the payments were actually affordable and the interest was much lower than others. The monthly payment was something I could actually afford instead of going further & further into debt trying to pay them back like with most other companies. I've only had to email customer service a couple of times to ask a question and they have always gotten back to me within the hour & have all been super friendly & helpful. I've had 4 loans with them now & currently have one now. The only thing I can say I was a little disappointed with was that I've had several loans with them. I always paid off my current loan & then applied for another and they started loaning me a little more each time. But the last one I had before now, I paid off and didn't request another one for a couple of months & for some reason, I was only approved for $200 this time when I decided to apply for a new one in June. I was a little disappointed over that & didn't really understand why since I have always made all of my payments & paid off all of my loans with them on time, usually early actually, & my income has increased since my first loan with them. My very first loan with them was for $300 so I was pretty surprised to only get approved for $200 this time around, but still a great company to work with and a great experience overall. Plus they do report to the credit bureaus, unlike others, & that is one of the main reasons why I decided to go with them because it does help your credit if you make all of your payments. Fig is awesome & I would absolutely recommend them to anyone needing a small loan that won't put them in a financial bind and help their credit as well.

1 year ago

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Reply from Fig Loans

Hi Amanda, thank you so much for this thorough, thoughtful, and kind review. We're sorry to hear about your experience with the repeat and would love to hear from you at [email protected] to discuss this more in detail and come up with a plan! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Autumn

Fig Loans was suggested to me through credit pass. I am glad I did it because even though it is a small loan, it did show up on my credit report and helped improve my score, which is what I wanted because I had erroneously gotten loans from other small businesses to improve my credit score and they did not. I was able to do it all online quickly. The approval process was quick. Having it auto debit my account was great and I got plenty of reminders that money would be coming out of my account. Customer service is the best. When I used them the first time and was trying to understand the system, they responded to my email extremely quickly and all my questions were answered.

1 year ago

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Reply from Fig Loans

Hi Autumn, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Lenolia Givens Houston, TX

Everything is laid out in the website and they don't hide any fees or information from you. They are flexible as far as it goes with how I make my monthly payments. I can also do a payday loan where I pay every two weeks, and the amounts that you have to pay back are also reasonable. Even when I pay them off, they thank me! They are prompt when it comes to responding to my questions and concerns and I've gotten a response every time I call. There were maybe 1 or 2 times when I had to leave a message, but I didn't even have to wait 24 or 48 hours to hear back from them. They never gave me any hassles.

3 years ago

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Reply from Fig Loans

Hi Lenolia, Thank you so much for your kind words! We're so happy to hear that you found our payment plans flexible and our team responsive. Best, Fig Loans Customer Service

May. 11th, 2020

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Veronica Woodway, TX

I was in a very difficult financial situation. It was hard to get approved, that’s why I chose fig loans. Their interest rates are pretty fair. I am happy I ended up finding them because I have been satisfied and I am on my 4th or 5th account with them. They are pretty easy to get a hold of and can more your payment date, which is pretty helpful. It doesn’t take long to get approved, it is about a 24 hour wait.

1 year ago

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Reply from Fig Loans

Thank you for trusting us! We are so happy we were able to help you on your financial journey!

Aug. 10th, 2020

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Quentin

This company is very straight-forward and very easy to deal with. These types of loans should still be used for an emergency but this is quite a few steps up from a typical payday loan in my opinion. Very reasonable fees and repayment terms and it all gets reported to all credit bureaus and really helps your credit whereas a payday loan damages it badly. They even offer a referral program to allow you to earn back a lot of the fees incurred. Highly recommend if you don't have access to funds on more favorable terms at the moment.

1 year ago

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Reply from Fig Loans

Hi Quentin, thank you so much for this kind and thoughtful review. We really appreciate your continued support. Warmly, Fig Loans Customer Service

Jul. 20th, 2020

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Timothy

I came across Fig Loans on Instagram and it appeared to me that it would help build my credit, as someone who damaged their credit at a young age. The approved me and since last October I’ve risen my score 85 points. Sometimes in the most recent times, I have only been approved for 200 and not the 400-600, which is not what I wanted, customer support told me that was all they were comfortable loaning me at the time even though I have paid it off consistently.

1 year ago

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Reply from Fig Loans

Hi Timothy, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Michael

I had some repairs I had to do and they seemed to be the company that most fit my needs with a quick turnaround and low interest rated. I got my money real quick. I don’t have any negative things to say about the process. It was quick and painless. They met my needs specifically and made me feel that they actually cared about me as a customer. I have recommended fig loans to my friends and family and might used them in the future if I ever have short term cash needs.

1 year ago

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Reply from Fig Loans

Hi Michael, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Nakedra Dallas, TX

Covers all the information given to you up front. Once you provide your information, it's automatic withdrawal. Just makes it conveinent also with the notification that you have an upcoming draft and things like that is very helpful as well. There was one incident where i had to reach out to them last minute. I needed to switch a date, it was already past. They responded to me within hours anyway to make the adjustments that I need. They were very helpful.

1 year ago

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Reply from Fig Loans

Hi Nakedra, Thank you so much for this thoughtful and warm review! We really appreciate it. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Danica Houston, TX

Anytime I have something going on or I'm unable to make a payment or need a little bit of time, I'm able to contact them and they always have a quick response. If I have any questions, they're always available. The process is pretty straightforward. They give you all the information, no hidden fees or anything like that. It's really straightforward and quick to the point.

1 year ago

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Reply from Fig Loans

Hi Danica, thank you so much for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Delisa King Arlington, TX

A friend that used them recommended it to us. It's easy to contact them if I ever have any questions. If I needed to change the date of my payments, they let me do that. They also let me know with several days in advance when a payment is due, and that's when they ask me if I'd like to change the date. Customer service is very friendly, and not a lot of companies do that. I'm glad I signed up with them. I'd recommend it for anybody who is in need of a loan.

3 years ago

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Reply from Fig Loans

Hi Delisa, Thank you so much for this thorough and thoughtful review! We're so happy to hear you've had a good experience. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Caren Bouchard Houston, TX

It was recommended to me by a non-profit organization. Since their fee was lower than any other company and they were trusted by a couple of other charities, I decided to go ahead with it. They were absolutely fantastic. My car broke down and they were able to get me money immediately to fix it. I could consistently get a hold of an actual person when I called them rather than having to email them. It's a fantastic company and they helped me get through a very stressful time. It helped me a lot.

3 years ago

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Reply from Fig Loans

Hi Caren, thank you so much for this kind and thoughtful review! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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David Walters Austin, TX

I just found them online and since they had reviews and looked like the cheapest option, I decided it was the best way to go. They have good customer service and they always responded to my needs and problems. Even when I was behind on my bills, they helped me. They were able to extend my loan by a few days when I really needed that. I felt pretty good about it.

3 years ago

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Reply from Fig Loans

Hi David, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Greisen1 Columbiana, OH

Applied for loan with FigLoan on 7/1 and was told the loan would not be avail. until 7/6/21. Their female rep was very nice on phone but their interest rates are high so do not delay in paying off early. They actually dropped the money into my account on 7/1 .

3 months ago

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Jessica L. Austin, TX

Helped me boost my credit to the next level I needed. They are flexible and easy to work with. Fig loan is here to help you succeed not trick you into high payments. So far I have nothing but a great experience with Fig loans.

1 year ago

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Reply from Fig Loans

Thanks for your kind words Jessica. We strive for transparency and glad to hear it's coming across!

Aug. 28th, 2020

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Raymond Fort Worth, TX

The process was easy. I am glad I did it and chose Fig Loans because it was convenient. I did not have to provide them an arm and a leg of paperwork. It was just a few clicks on the website and I was approved. The customer support call answered all my questions.

1 year ago

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Reply from Fig Loans

I'm happy we were able to help, Raymond!

Aug. 10th, 2020

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Shawanda Williams

As soon as a applied, I received a response within 24 hours. I chose Fig Loans because of the interest rate, it is lower than Payday Laon and only one payment a month. It is very convenient and easier than Payday Loan. They always communicate efficiently.

1 year ago

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Reply from Fig Loans

Hi Shawanda, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Ramon

They get the highest recommendation from me. They are very assistive. The process went well, it is all able to do online. They don’t tell you why you don’t qualify but if you do they deposit it. It is an easy process and the repayment process is easy.

1 year ago

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Reply from Fig Loans

Hi Ramon, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Malvina

The process was easy, it did not take long at all. I would recommend them over any other loan company for short term loans. There is not a lot of interest. It is a great company. I called in once and couldn’t make the full amount and they let me break it up to save it.

1 year ago

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Reply from Fig Loans

Hi Malvina, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Sherry

Very reasonable rate and they are very accommodating. They work well with you and do whatever they can to make sure that no matter what your situation is, they can fix it. They are very understanding and flexible. The website makes it very easy to apply for the loan.

1 year ago

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Reply from Fig Loans

Hi Sherry, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Aubreanna

I chose it because it is easy and simple and I am glad I did it. I did have difficulties at one point but after a while it was all resolved. Whenever I call customer service with question, I have always been given a complete answer and I have never left without knowing.

1 year ago

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Reply from Fig Loans

Hi Aubreanna, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Richard

I chose it over credit karma and I am happy I did. They’ve been very good with whatever I email them. If I need some type of assistive, they are there to help. It is pretty easy and simple getting the loan. It’s a great company and been a pleasure doing business with them.

1 year ago

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Reply from Fig Loans

Hi Richard, thank you so much for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Anonymous

I’ve had a really good experience with them. It’s easy to make the loan and if you can’t pay it, you can postpone or reschedule it. The money appears in my account the nest day. If you need a quick three or four hundred dollars, I would certainly recommend them.

1 year ago

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Reply from Fig Loans

Hi there, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Molly Lindale, TX

They are always available. Everything is used friendly on the website so you don’t need to talk to a representative. It’s easy to figure out what you have going on. They’re honest about their payoff and they don’t try to trick me out of money. I am pleased with them.

1 year ago

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Reply from Fig Loans

Hi Molly, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Keonna Sterling, IL

I always uses fig loans for a small loan because I am able to pay it back and make my own schedule. The interest is very low so it is easy to get the loan and pay it off. They’re flexible with their payment. It was very easy and simple.

1 year ago

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Reply from Fig Loans

Hi Keonna, Thank you so much for this positive feedback. We're happy to have you in the Fig Fam. Warmly, Fig Loans Customer Service

Jul. 6th, 2020

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Leonora Lowery Wylie, TX

Fig Loans has added a level of care and conscientious humanity in its transactions that is sorely missing from many enterprises today. I am lucky to have found them and am grateful for the unyielding support and excellent customer service that they have afforded me during the most difficult finacial crisis we have ever faced! Thank you Fig Loans!

1 year ago

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Reply from Fig Loans

Hi Leonora, this review made me tear up! Thank you so much for this kind, and thoughtful review. Helping you is a privilege, and we sincerely thank you for trusting us when you needed help. Thanks again for taking the time to share your experience with us. Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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GINGER ERWIN Odessa, TX

Best company that are prompt to your needs for.emergency funding (as quick as 24 hrs), professional and compationate staff, loan rates are cheaper, they have flexible due dates, also works with you in any crisis, helps build your credit score

1 year ago

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Reply from Fig Loans

Hi Ginger, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Shirley Houston, TX

I'm extremely glad I got my loan through Fig Loans. It was most affordable and it's just easier to pay back the payday loans, you know upfront what you're going to pay and how many payments you'll have to pay. To be honest with you, this has been easier to deal with and more customer service focus. They follow up promptly.

1 year ago

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Reply from Fig Loans

Hi Shirley, Wow, thank you so much for these kind and thoughtful words! We really appreciate it. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Review Source

star star star star star

Tiffany Houston, TX

It was very easy. It's cut and dry, very simple, not much to it. In the event that I have questions, I can contact them by email. They pretty much have it laid out pretty simple and any type of information that you need changed or updated you can do it all online. It's very convenient.

1 year ago

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Reply from Fig Loans

Hi Tiffany, Thank you so much for these kind and thoughtful words! Warmly, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Review Source

star star star star star

Tammy Garland, TX

They were very understanding if I had to move a payment. They were very easy to work with and they just made the experience easy. It's very conveinent. Very user friendly on the app as well as being able to text to your balances.

1 year ago

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Reply from Fig Loans

Hi Tammy, Thank you so much for these kind words! We're happy to hear you're enjoying the app. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Review Source

star star star star star

Victor Elgin, TX

It was quick, I think the next day or after a couple of days. They were very quick with answering questions that I had at one point. There was a few times where I couldn’t' make the payments on time and thyere was just a quick message and they reply right away and help me out a lot.

1 year ago

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Reply from Fig Loans

Hi Victor, Thank you so much for your kind words! We're happy we were able to help. Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Review Source

star star star star star

Vanessa Seagoville, TX

The process is so seamless. I just log onto my account, request a loan, they pick up 24 hours, after that the money is deposited in my account. It's just easy. Every time I've had an issue or just general purchasing, they helped me out and they always remain professional at all times.

1 year ago

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Reply from Fig Loans

Hi Vanessa, Thank you so much for this kind and thoughtful feedback! Warmly, Fig Loans Customer Service

Jun. 9th, 2020

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star star star star star

Delores Houston, TX

Fig Loans should be chosen over any other payday loan. They're one of the best loan companies for high risk partners. They give you a steady loan price to choose to take care of the loan. If you're not able to pay, they work with you no matter what your situation is.

1 year ago

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Reply from Fig Loans

Hi Delores, thank you so much for this kind and thoughtful review! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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star star star star star

Maricela San Antonio, TX

It's easy and quick. When you're looking for a loan, you're trying to find somebody that'll give you an answer within a day or so and their quickness and responses were really helpful to me. Every time I needed help and reached out to them, they were alwasy there and responded properly and try to do whatever it takes to help me.

1 year ago

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Reply from Fig Loans

Hi Maricela, thank you so much for this kind and thoughtful review! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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star star star star star

Jacqueline

It's very simple to fill out the application online and they pretty much let you know within the same day whether you've been approved or not. I love that they text and email me when my next payment is coming up so I don't forget.

1 year ago

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Reply from Fig Loans

Hi Jacqueline, Thank you so much for taking the time to leave this thoughtful review! Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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star star star star star

Janine Dallas, TX'

Fig loans is AWESOME! Not only was the company able to help me out in a sticky situation, this loan shot my credit up by quite a bit. They reported on time every month to the three credit bureaus and worked with me if I ever needed to extend my payback dates. Loved it!

3 years ago

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Reply from Fig Loans

Hi Janine, We're so happy to hear that we were able to be there for you during a tough time, and that our loan helped boost your credit score! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Review Source

star star star star star

Darryl Clark Conroe, TX

I've had no problems with them. They let me get loans without problems when I had bad credit. Customer service has been very courteous. I feel good because if I need the money, they're there and give it to me within a few days.

3 years ago

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Reply from Fig Loans

Hi Darryl, Thank you so much for your kind words! We're so happy we've become a reliable source of help for you. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Review Source

star star star star star

Lashonda Thomas Houston, TX

I was able to sign up online and it was easy. It's easy to get approved and adjust how you do your payments. They always send me emails or texts whenever they're gonna take a payment out of my account too. It was a bit of a last minute decision, but I was happy.

3 years ago

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Reply from Fig Loans

Hi Lashonda, Thanks so much for this kind and detailed review! We're happy you like our notification preferences and the payment process!

May. 4th, 2020

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Verified Customer

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star star star star star

Annica Gorham Houston, TX

I work with a non profit organization and they came to talk to us. They offered it for our clients and said that we were also eligible for their funding. Customer service is fantastic and the terms are fair. It's a nice support program that's trained to help the community. It's a wonderful alternative for payday loans.

3 years ago

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Reply from Fig Loans

Hi Annica, Thank you so much for your kind words! We're so grateful to be able to work with you and our other partner nonprofits. Warmly, Fig Loans Customer Service

May. 11th, 2020

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star star star star star

Suzanne Vallier Houston, TX

I chose them since it offered me a price that I was able to afford. They helped me out very well, and the staff is amazing, I love them. I wouldn't have made it out of where I was without Fig Loans, they helped me tremendously and I applaud them for that. I would recommend them to anyone.

3 years ago

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Reply from Fig Loans

Hi Suzanne, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Review Source

star star star star star

Tobias Wilson Houston, TX

I decided to go with them since it had a low interest rate. They are willing to work with you and arrange payments that are reasonable. They are wonderful and exceptional, if there is ever a problem all you have to do is call them. They don't harass you or anything, they just keep in touch.

3 years ago

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Reply from Fig Loans

Hi Tobias, thank you so much for this kind and thoughtful review! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Review Source

star star star star star

Demetria Mullin Giddings, TX'

At the time I was transitioning between jobs, and they helped me push my payments back when I couldn't pay them. They're very accurate in the information they give you through phone calls, and even the online page is very helpful. I believe they are a good company.

3 years ago

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Reply from Fig Loans

Hi Demetria, thank you so much for this kind and thoughtful review! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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star star star star star

Krystal Johnson Jewett, TX

They're just awesome all around. They have great customer service and everyone there is nice to work with. Anytime I had a question or needed help, they were right there. They were always very polite, helpful, fast, and effective. I always received a response back very quickly. Same thing whenever I emailed them. I like it and feel good about it.

3 years ago

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Reply from Fig Loans

Hi Krystal, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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star star star star star

Nancy Broadway Houston, TX'

I went with them since I could do it all online and it was easy to apply. They keep you up to date as far as your loans go. If there's any issue, or if I'm not able to pay, I can just send them an email and they'll get back to me within 24 hours.

3 years ago

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Reply from Fig Loans

Hi Nancy, thank you so much for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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star star star star star

Jenny Austin, TX

Every time I have a questions, customer service has been really helpful and able to guide me through the steps I need to take to complete the loan. All of it is done online, which is easy.

1 year ago

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Reply from Fig Loans

Thank you for your kind words Jenny! Hopefully we can continue to guide you through steps in your financial life!

Aug. 10th, 2020

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star star star star star

Falana Cincinnati, OH

For anyone who needs a small loan in a hurry, I would recommend Fig Loans. I liked that they were a way I could pay it back. It was easy online and when I called them, there were not long wait times and they had answers.

1 year ago

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Reply from Fig Loans

Thank you for your review, Falana!

Aug. 10th, 2020

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star star star star star

Karen Cincinnati, OH

I’ve been satisfied with it every time I have used it. I’ve used it a couple of times. It is easy and very affordable. I have had a few questions and they have answered all my questions. It is convenient and hassle free.

1 year ago

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Reply from Fig Loans

We're so happy to hear this, Karen!

Aug. 10th, 2020

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star star star star star

Shayna Poplar Bluff, MO

Interest rates aren’t too bad. It’s easy to pay back. They are very quick at procession and getting the money direct deposited into your account. I like the flexible pay aback schedule. I have chosen them a few times now.

1 year ago

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Reply from Fig Loans

Thank you for choosing us, Shayna!

Aug. 10th, 2020

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star star star star star

Cassaundra Cleveland, OH

Wish they would advertise more so that more people would know about them, I tell everyone about it. It was much better than a payday loan. They were wonderful. I have no complaints.

1 year ago

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Reply from Fig Loans

Hi Cassaundra, thank you for this very important feedback! Where would you like to see Fig advertise? Facebook? Instagram? Let us know and we will make it happen!

Aug. 10th, 2020

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star star star star star

Nely

They been great, easy, simple and fast. They only let you borrow according to your finances and We pay only once a month way better than any other loans who charge you every check.

1 year ago

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Reply from Fig Loans

Hi Nely, thank you so much for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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