Name: Fig Loans
Rating: 4.8

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Verified Customer

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Charlene

When you need to change the date, they give you the opportunity. I’ve only communicated with them through email and sometimes you really need to hear a live voice not an electronic one.

4 years ago

Reply from Fig Loans

Hi Charlene, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Rickie

Honestly they are doing great. I like the company. Obtaining the loan was really easy and it did not take a whole lot of time. I didn’t get 99 emails but customer service is good.

4 years ago

Reply from Fig Loans

Hi Rickie, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Brian

They make it very simple, you apply for the loan and you have a reply within 24 hours of approval. They should have more personal contact with their customers and I think for repeating customers, they should give you access to a higher loan value but other than that it is a great company.

4 years ago

Reply from Fig Loans

Hi Brian, thank you so much for this thoughtful review. We super appreciate the feedback and will pass it along to our product team! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Joshua

To anyone that needs a short term loan, I recommend Fig Loans. I needed money because my credit was not that good and it is easy and straightforward. It could be a little easier to reach an actual real person.

4 years ago

Reply from Fig Loans

Hi Joshua, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Danielle

Any time I’ve ever had any issue, which hasn’t been a lot, they’ve been there to assist me. It is very easy and they are very quick with communication. It is a reasonable amount to pay every month.

4 years ago

Reply from Fig Loans

Hi Danielle, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Eric Florissant, MO

It was convenient and has a reasonable interest rate. You can change your payment dates or stuff like that on the website so it is pretty easy and simple. They didn’t make the process complicated.

4 years ago

Reply from Fig Loans

Hi Eric,

Thank you so much for this positive feedback!

Warmly,

Fig Loans Customer Service

Jul. 6th, 2020

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Verified Customer

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Jennifer Houston, TX

My daughter referred Fig loans to me because she had a great experience with it and I am glad I signed up. I needed a loan at the time and it didn’t take more than 5 minutes.

4 years ago

Reply from Fig Loans

Hi Jennifer,

Thank you so much for joining the Fig Fam!

Warmly,

Fig Loans Customer Service

Jul. 6th, 2020

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Verified Customer

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Sharaif Cincinnati, OH

It was a very fast process. I needed a short loan that could be paid off in a short period of time. It was all handled online and it was handled efficiently. I recommended them to a friend already.

4 years ago

Reply from Fig Loans

Hi Sharaif,

Thank you so much for these kind words!

Warmly,

Fig Loans Customer Service

Jul. 6th, 2020

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Verified Customer

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Samantha Roselle, IL

Fig Loans was recommended to me through a credit company and I am glad I went with them because the payments were affordable and the interest wasn’t to bad and they were flexible with payment.

4 years ago

Reply from Fig Loans

Hi Samantha,

We're so happy you chose us, too!

Warmly,

Fig Loans Customer Service

Jul. 6th, 2020

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Verified Customer

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Charles Williams Houston, TX

5 Star Service in helping the customer not only with finical help but also credit building. I would recommend this service to anyone needing the loan or increasing their credit.

4 years ago

Reply from Fig Loans

Hi Charles, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Caroline Cantu San Antonio, TX

Excellent timing and approval rates. The interest was reasonable as well and they worked with you and you payments in a easy manner. Such a great loan company hope they keep rising.

4 years ago

Reply from Fig Loans

Hi Caroline, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Rudis Requeno South Houston, TX

The company actually cares about your financial health, the process is easy and convenient. They are flexible on adjusting payment dates and are always willing to help. I feel like I can trust them.

4 years ago

Reply from Fig Loans

Hi Rudis, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Benjamin Bowden Universal City, TX

When nobody would give me a small personal loan to help me re-establish my credit rating Fig Loans did. For that I am grateful and on my way to a much better credit rating for bigger purchases with lower interest rates.

4 years ago

Reply from Fig Loans

Hi Benjamin, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Michelle Missouri City, TX

The process was easy. It is all done online, which is wonderful because you can actually change your dates or whatever you can. You don’t have to talk to someone and that takes the pressure off you.

4 years ago

Reply from Fig Loans

Hi Michelle,

Thank you so much for these kind words! We're happy the online self-service portal was helpful.

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Keith Desoto, TX

Anytime I had questions, I emailed and got a rapid response. They’ve always been very courteous and quick to respond whenever I need assistance. It is very simple. I am glad I chose you.

4 years ago

Reply from Fig Loans

Hi Keith,

We're glad you chose us, too :)

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Orlando Florissant, MO

They were the only ones that would approve me for a loan in at that time. They always answered my questions in a timely manner is was a fairly easy process. All I had to do was send in my banking information.

4 years ago

Reply from Fig Loans

Hi Orlando,

Thank you for choosing us on your financial journey!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Patricia Saint Joseph, MO

I'd like to see them offer telephone service. It's all done though email but it'd be nice to talk to somebody on the phone. They are one of the lowest rates out there and they do what they advertise.

4 years ago

Reply from Fig Loans

Hi Patricia,

Thank you for the feedback! We'll continue to work on our service offerings to make sure you have the best experience possible.

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Diane Houston, TX

The whole process was very easy and self explanatory. You don't have to leave the house. I've only had to communicate with them by email and texting and they were very expereinced about getting back with my question.

4 years ago

Reply from Fig Loans

Hi Diane,

Thanks for taking the time to share your thoughts!

Warmly,

Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Linda Seguin, TX

They always contact you back in a quick response. They process everything quickly and let you know when it's being process. I'm glad Fig Loans was there in my time of emergency.

4 years ago

Reply from Fig Loans

Hi Linda,

Thank you so much for trusting us on your financial journey!

Warmly,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Pamela Alvarado, TX

They've always gotten back to me and when I had a death in the family came up, they extended my payment with no penalties. They're very quick and keep you updated all the time.

4 years ago

Reply from Fig Loans

Hi Pamela,

Thank you so much for this kind feedback.

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Tracie Amarillo, TX

They're so easy to work with and if you need to change your dates or anything, they're more than wiling to give you quite a bit of time. I've never had a problem. They're just a great company to work with.

4 years ago

Reply from Fig Loans

Hi Tracie,

Thank you so much for this kind and thorough review!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Yolanda Fresno, TX

You get your loan the next day. You submit all your paperwork and your loan is deposited. They say two or three days but you get it in like one or two days. Their support is really really good.

4 years ago

Reply from Fig Loans

Hi Yolanda,

Thank you so much for this! Our service team is very flattered :)

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Kwame Houston, TX

Sometimes I was able to reach people very helpful and other times I was able to reach people who didn't really have the expertise that I needed at the time. I liked that they had a Walmart credit.

4 years ago

Reply from Fig Loans

Hi Kwame, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Janelle

It's pretty quick. You get news within the next one to two business days. They're always good at answering the questions that I need answered in a timely manner and with great respect as a customer.

4 years ago

Reply from Fig Loans

Hi Janelle,

Thank you so much for these kind words!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Three time customer Spring, TX

They are a great company. Never had any complaints. Just wish they were more understanding when it comes to reporting to credit. Made a mistake once and my payment went passed 30 days. Was an honest mistake. Tried to get it fixed with them with the credit reporting and got no where. So it was pointless, because it showed up as bad credit. Overall, great company. One of the best if not the best small lending company in Texas.

6 years ago

Reply from Fig Loans

Hi there,

I'm sorry to hear you had this experience! Thank you for taking the time to share this. If this loan is still damaging your credit, please reach out to us at service@figloans.com. We're eager to make this right :)

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Mark Randolph Houston, TX

They are kind and professional, they fulfilled all my needs when I needed them. The only thing I didn't like is that I had to email them to get a response. I would recommend Fig Loans to anyone.

7 years ago

Reply from Fig Loans

Hi Mark,

Thanks so much for your kind words! We're hoping to bring more support options in the future.

Warmly,

Fig Loans Customer Service

May. 11th, 2020

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Verified Customer

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Laura Vasquez Austin, TX'

The app just popped up somewhere so I decided to go and try it. I was approved easily and quickly. The service has been really helpful and convenient. The response I've gotten has been immediate. I don't have any debt now.

7 years ago

Reply from Fig Loans

Hi Laura, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Ruben San Antonio, TX

Via email it took a while for them to respond so I had to call their customer service number. The loan process was pretty simple. First time around I got approval within minutes. The second time around it did take a little longer.

4 years ago

Reply from Fig Loans

Hi Ruben, thanks for your feedback! Sometimes it does take a bit longer to get approved but that's usually because there's something in your application we try to talk to you about, I hope the communication process the second time around reflected this!

Aug. 10th, 2020

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Verified Customer

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Janette Akron, OH

I would recommend fig loans to anybody including my friends and family. They are there when you need them and it is very easy to fill out the paperwork and submit it.

4 years ago

Reply from Fig Loans

Thank you, Janette!

Aug. 10th, 2020

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Verified Customer

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Landa Saint Louis, MO

Fig Loans is great. I definitely suggest them. The turn around time is very quick. It was really easy to do. I had a better experience than I had with some other small loans.

4 years ago

Reply from Fig Loans

Thank you for your kind words Landa!

Aug. 10th, 2020

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Verified Customer

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Dexter Trinity, TX

They were very understanding of what I needed and they were able to help with when I needed it. The process is easy to get going and I was nice and comfortable doing it.

4 years ago

Reply from Fig Loans

Thank you for your review Dexter, glad the process was easy!

Aug. 10th, 2020

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Verified Customer

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Raquel Bedford, OH

Simple and easy to navigate through the different signs all online. I only had to call them one time and they were able to answer my question right away no call back.

4 years ago

Reply from Fig Loans

Thank you for your kind review!

Aug. 10th, 2020

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Verified Customer

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Lola Katy, TX

It was fast since they offer loans with no credit check and applying is easy. They should make it easier for people to pay their bill online without it being a hassle.

4 years ago

Reply from Fig Loans

Hi Lola, thanks for your review! For future reference, you can always pay your bills online on your My Fig account!

Aug. 10th, 2020

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Verified Customer

star star star star star

Kemistri Mesquite, TX

It wasn’t very difficult or challenging. It was really easy. They were really friendly and knowledgeable. They took my questions and concerns seriously.

4 years ago

Reply from Fig Loans

Happy to be of service, Kemistri!

Aug. 10th, 2020

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Verified Customer

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LS

Fig Loans has helped me increase my credit score after a bankruptcy. Also, I like that my payments are monthly and I can pay off early without penalty.

4 years ago

Reply from Fig Loans

Hi LS, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Micah

Process is really simple and straightforward but it is hard to get a hold of somebody in customer support since is just online. I needed money so I am glad I used them.

4 years ago

Reply from Fig Loans

Hi Micah, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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William

Very trustworthy. You can always email and they will get back to you. It’s easy. Once you send the information, you receive it if they can verify your account.

4 years ago

Reply from Fig Loans

Hi William, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Angelique

I think it is a great process. It was very fast and easy. The are very quick to respond to a call. Any issues at all, they help you out. I am really pleased with them.

4 years ago

Reply from Fig Loans

Hi Angelique, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Cassey

You have been very good to me since I started using it. You help people and understand when they need help. I am very glad I did it. You are nice and helpful.

4 years ago

Reply from Fig Loans

Hi Cassey, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Magan

I appreciate them because they helped me when I needed it. I am glad I chose them. I like that they give you several option to pay. It is easy and straight to the point.

4 years ago

Reply from Fig Loans

Hi Magan, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Charnise Fort Worth, TX

I’ve used my loan a few times now. It is very easy for me to get approved in building my credit and if there is ever I can’t pay, I am able to easily reschedule.

4 years ago

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Verified Customer

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Anna Mesquite, TX

You are able to speak to someone as well as message to reschedule if needed which made it easier for the payment process. I’ve done it twice. I am glad I chose them.

4 years ago

Reply from Fig Loans

Hi Anna,

Thank you so much for choosing us.

Warmly,

Fig Loans Customer Service

Jul. 6th, 2020

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Verified Customer

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Dahlia Austin, TX

Customer support is very helpful and knowledgeable. It is excellent. the app was simple. I wanted a small loan to help build my credit and it was very easy.

4 years ago

Reply from Fig Loans

Hi Dahlia,

Thank you for this shoutout to our service team!

Warmly,

Fig Loans Customer Service

Jul. 6th, 2020

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Verified Customer

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Carol Morgan Conroe, TX

They are too iffy on if they allow new loan or not. I got two loans, paid BOTH off, even early on one. Desperately needed a third loan several months later, only to be denied. They need to be as reliable to get a loan from as they are to get payments from a tried and true repeat customer.

4 years ago

Reply from Fig Loans

Hi Carol,

We're so sorry to hear of this negative experience. Please send us an email at service@figloans.com and reference your recent Best Company review so we may look into this matter further and find a solution!

Warmly,

Fig Loans Customer Service

Jul. 6th, 2020

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Verified Customer

star star star star star

Cinthia Escobedo Irving, TX

It was a simple and easy process. When I've had an issue with a payment before I sent an email and got a response with options that worked for me the very next day.

4 years ago

Reply from Fig Loans

Hi Cinthia, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Maria Sylvia Martinez Laredo, TX

Best loan company to borrow money from I like the amount n time to pay back. The payments are reasonable n love the perdonnel n their courtesy manners

4 years ago

Reply from Fig Loans

Hi Maria, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Jennifer Shivji McKinney, TX

They are very understanding. I also like the monthly payments for four months versus other loans that are biweekly payments for months on end until you have it paid off

4 years ago

Reply from Fig Loans

Hi Jennifer, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Dawn Metcalf

Easy approval & terms. They were also willing to work with me if I had was unable to make a payment. Extremely friendly & helpful staff! I’m so glad I found them!

4 years ago Edited January 10, 2024

Reply from Fig Loans

Hi Dawn, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Scott Odessa, TX

Everything moved, they had the money the next day. They are great, there is no need to change because why fix what is not broken. I had no issues with it.

4 years ago

Reply from Fig Loans

Hi Scott,

Thank you so much! This is so kind.

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Diane Salt Lake City, UT

Support is very understanding and not condescending. They treat you like a person. This isn’t the first time I’ve used it because I am always able to work with them.

4 years ago

Reply from Fig Loans

Hi Diane,

Thank you so much for these kind words! We really appreciate it and are happy to have you in the Fig Fam <3

Best,

Fig Loans Customer Service

Jun. 9th, 2020