Name: Fig Loans
Rating: 4.8

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Verified Customer

star star star star star

Sharon Chicago, IL

They just comfortable place to get a loan,they don't bother you..They like you change your due date ..There awesome ..

5 years ago

Reply from Fig Loans

Hi Sharon, thank you so much for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Cheryl Tyler, TX

You can move your payment date. If you have to make one of these loans, this is about the best company to do it with.

5 years ago Edited January 10, 2024

Reply from Fig Loans

Hi Cheryl, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Marie Killeen, TX

Customer service is professional and quickly processing my loan. I am glad I did it to help build my credit.

5 years ago

Reply from Fig Loans

Hi Marie,

Thank you for these kind words!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Marvin Plano, TX

Fig loans’ customer support was great. I wish there was a two week grace period so there was a way to pay back before the interest but it is great.

5 years ago

Reply from Fig Loans

Hi Marvin,

Thank you for this thoughtful feedback! There is a bit of a grace period during which you can repay without interest, but it is not two weeks, unfortunately. For context, on first-time loans, we use any interest payments to offset the costs of marketing, underwriting, and service, so we just break even. Nevertheless, we always appreciate suggestions, so keep 'em coming!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Kelli Chicago, IL

Super easy and online. You get approved right away. They answered all my emails promptly. I am totally satisfied.

5 years ago

Reply from Fig Loans

Hi Kelli,

Thank you so much for these kind words. We're happy we were able to help!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Chad Conroe, TX

I don't have a phone number to call them, but anytime I've emailed they've always gotten back to me within reason. It's very simple process.

5 years ago

Reply from Fig Loans

Hi Chad,

Thank you for these kind words! To your point about phone calls, we do almost all of our service via email because it lowers the cost to serve (savings we pass onto you), ensures that everyone has a paper trail of communications, and allows us to serve our entire community quickly. We hope this doesn't affect your view of us!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Anonymous Lufkin, TX

I was able to talk to someone and it was easy for me to contact them when I needed help. Everything went really good.

5 years ago

Reply from Fig Loans

Hi there,

Thank you so much for these kind words!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Barbara Houston, TX

It was really quick. Every time I needed any assistance, their help was there. Really easy to respond back quickly.

5 years ago

Reply from Fig Loans

Hi Barbara,

Thank you for trusting us with your financial needs!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Sharon Houston, TX

The support I got was online and they helped me out pretty good. The processis really good. It's an easy process to do.

5 years ago

Reply from Fig Loans

Hi Sharon,

Thank you so much for your kind words!

Warmly,

Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Luteya Kansas City, MO

I never talked to anyone physically, just online conversation. It was easy and simple to get the loan.

5 years ago

Reply from Fig Loans

Hi Luteya,

Thank you for trusting us with a loan!

Warmly,

Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Morfield Alton, MO

I did everything online. It really was super easy and straight to the point. I had it within a couple of days.

5 years ago

Reply from Fig Loans

Hi Morfield,

Thanks so much for your kind words!

Warmly,

Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Anonymous Kansas City, MO

They were willing to help when I needed to change my date. It was fairly easy to do since I was already a customer.

5 years ago

Reply from Fig Loans

Hi there,

We're happy to be able to help!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Maegan Haskell, TX

It was really simple and easy to get the loan. They're quick to give you your money and paying back is easy as well.

5 years ago

Reply from Fig Loans

Hi Maegan, thank you for making us part of your financial journey! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Denise Arlington, TX

They really work with you if something happens. They're easy to work with. It was very easy to get a loan.

5 years ago

Reply from Fig Loans

Hi Denise, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Gigi Roanoke, TX

I have had an excellent experience! They always work with me and provide excellent customer service!

7 years ago

Reply from Fig Loans

Hi Gigi,

Thank you so much for the compliments to our service team. We're blushing!

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Sal Katy, TX'

Came through when nobody else did. My options were few but Fig Loans helped me out with catching up on my bills.

8 years ago

Reply from Fig Loans

Hi Sal,

We're so happy we were able to be there for you!

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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T Bell Missouri City, TX

Ease of service and the value. Definitely a better option than payday loans and it enhances my credit profile.

8 years ago

Reply from Fig Loans

Hi T,

Thanks so much for your kind words! We're happy to hear you found our product to be easy to use and a good value.

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Maddie Johnson Houston, TX'

Great customer service, my credit score has increased over 44 points, flexible payments. Awesome mission.

8 years ago

Reply from Fig Loans

Hi Maddie,

Everything about this! We're so pleased we were able to help you with your credit and carry out our mission with you!!

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Steve Temple, TX

Because when I needed a loan no one would give me a chance but fig loans and I love them for having faith in me

8 years ago

Reply from Fig Loans

Hi Steve,

Thank you so much for trusting us in your time of need! We're happy we were able to help.

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Dwane Willrich Missouri City, TX

I went with them since it was better than a payday loan. It's a good short term loan with low interest.

8 years ago

Reply from Fig Loans

Hi Dwane,

Thanks so much for your kind words! We love hearing that we're better than a payday loan, since we set out to stop payday lenders from keeping consumers in debt traps.

Best,

Fig Loans Customer Service

May. 11th, 2020

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Verified Customer

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Anonymous Argyle, TX

We needed access to our money, and they were available to us. Before today, I would've given them a good score, but I just reapplied for a new loan and was denied. This after being a long time customer, so I'm not really happy right now. They also take a long time to get back to you if you have a question.

8 years ago

Reply from Fig Loans

Hi anonymous,

We're so sorry to hear you had this experience in the past. In the last couple of years, we have refined our systems to better communicate potential denials to all of our borrowers, especially our returning customers, and we have added members to our service team to ensure rapid responses for all!

May. 4th, 2020

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David Walker Pottsville, PA

The approval process was quick. Having it auto debit my account was great and I got plenty of reminders that money would be coming out of my account. Customer service is the best.

2 years ago

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Greisen1 Columbiana, OH

Applied for loan with FigLoan on 7/1 and was told the loan would not be avail. until 7/6/21. Their female rep was very nice on phone but their interest rates are high so do not delay in paying off early. They actually dropped the money into my account on 7/1 .

4 years ago Edited September 14, 2021

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Sherry potter

They are way better than a payday loan there rates are lower and they advise you only to apply for the amount you need and instead of paying each payday you pay once a month and you can change your due date if you need too

5 years ago

Reply from Fig Loans

Hi Sherry, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Marilynn Varner

They are straight forward. Web page very friendly user. The rates and payment plan is great. I like the fact if you come into problem with due date they give you option to change it. Great company to do business with.

5 years ago

Reply from Fig Loans

Hi Marilynn, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Dennis Baker

Always there to give a helping hand if you have a problem with your payment date there always there to help make it easier for you to make your payment without falling behind

5 years ago

Reply from Fig Loans

Hi Dennis, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Suzanne Jenkins Beaumont, TX

They are great and they work with you! I would recommend fig loans to anyone who need help.

5 years ago

Reply from Fig Loans

Thanks Suzanne, we're very happy to hear that :)

Aug. 28th, 2020

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Verified Customer

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alexandria boeding Fort Worth, TX

Easy to get and easy to make payments. I've been using fig now for about 7 months and no issues.

5 years ago

Reply from Fig Loans

Awesome to hear, thanks for sharing your experience Alexandria!

Aug. 28th, 2020

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Verified Customer

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Gregg Green Austin, TX

Easy to work with. Value for my money. No hidden costs. Always available Customer Service

5 years ago

Reply from Fig Loans

Happy to hear it, Gregg!

Aug. 10th, 2020

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Verified Customer

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Jemel El Paso, TX

They are not hiding fees or trying to scan you they help you and help when it's needed

5 years ago

Reply from Fig Loans

Thank you for your review Jemel! We really appreciate it :)

Aug. 10th, 2020

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Verified Customer

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Edwin Betz Dayton, OH

Always there when I need a little extra cash in an emergency! Easy to apply and fast approval!

5 years ago

Reply from Fig Loans

Thank you for your kind words, Edwin!

Aug. 10th, 2020

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Verified Customer

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Mark Salem, OH

I needed a little bit of extra money. I never had any problems. It went through pretty quickly.

5 years ago

Reply from Fig Loans

Thanks for your kind review, Mark!

Aug. 10th, 2020

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Verified Customer

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Sherkon San Antonio, TX

The website should have more options but they did what they said they were going to do and it did help me.

5 years ago

Reply from Fig Loans

Hi Sherkon, what kind of options would you like to see?

Aug. 10th, 2020

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Verified Customer

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Deonde Toledo, OH

Fig loans helped me establish my credit. It was user friendly and they have great customer service.

5 years ago

Reply from Fig Loans

We are so happy to hear it, Deonde!

Aug. 10th, 2020

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Verified Customer

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Samantha Mesquite, TX

They work with me. During the start of the pandemic we got it paid off. It was super easy.

5 years ago

Reply from Fig Loans

Happy we were able to help :)

Aug. 10th, 2020

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Verified Customer

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Ryan Conroe, TX

Everything was good. I didn’t have any problems. It was a simple process. I would do it again.

5 years ago

Reply from Fig Loans

Happy to hear it Ryan!

Aug. 10th, 2020

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Verified Customer

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Sonya Maple Heights, OH

Super easy. It was an opportunity to build up my credit and I am happy I did it. They are willing to work with you.

5 years ago

Reply from Fig Loans

Thanks for your kind words Sonya!

Aug. 10th, 2020

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Verified Customer

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Annette Akron, OH

They are there to answer any questions you have and help you and the process is easy and fast.

5 years ago

Reply from Fig Loans

Thank you for your kind words, Annette!

Aug. 10th, 2020

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Verified Customer

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Michael Harris

They are easy to work with and offer a very good deal on short term loans in a responsible way

5 years ago

Reply from Fig Loans

Hi Michael, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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CA Wagner

Easy website to use and great company. Terms and conditions are easy to see. No hidden fees.

5 years ago

Reply from Fig Loans

Hi CA, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Yesenia Sanchez

They are very courteous, they have helped me when I was in bind. I love the flexible payments

5 years ago

Reply from Fig Loans

Hi Yesenia, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Anonymous Austin, TX

Fig loans is a great company. I am glad I chose them because obtaining the loan was great and easy.

5 years ago

Reply from Fig Loans

Hi there!

Thank you so much for these kind words.

Warmly,

Fig Loans Customer Service

Jul. 6th, 2020

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Verified Customer

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Juan San Antonio, TX

I had to pay the bill and I am glad I did it. It was fast and they always answer my questions.

5 years ago

Reply from Fig Loans

Hi Juan,

We're so glad you came to us!

Warmly,

Fig Loans Customer Service

Jul. 6th, 2020

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Verified Customer

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Barbara Miller Fresno, TX

They were there when I needed them. The interest was hig but I expected that. The payments were easy to make

5 years ago

Reply from Fig Loans

Hi Barbara, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Leroy Dee Champaign, IL

Very easy to apply. A lot better than a pay day loan. I have had four loans with Fig

5 years ago

Reply from Fig Loans

Hi Leroy, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Kendrika Bradley Humble, TX

Never had issues with Fig and I have always been able to count on them for immediate service needs

5 years ago

Reply from Fig Loans

Hi Kendrika, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Elicia Mitchell Arlington, TX

They always come through for me. I don't have to wait for my funds. I appreciate the assistance.

5 years ago

Reply from Fig Loans

Hi Elicia, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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mauro escalante Seminole, TX

very easy to get loan aproval,great customer service, i used their service for 3 years

5 years ago

Reply from Fig Loans

Hi Mauro, thank you so much for being part of the Fig fam! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Amber

It’s easy and simple. The reason they are missing a star is because although I pay well my limit remains the same.

5 years ago Edited January 10, 2024

Reply from Fig Loans

Hi Amber, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Elaine perezz San Antonio, TX

They had really good customer service overall and I was able to communicate via website

5 years ago

Reply from Fig Loans

Hi Elaine, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 27th, 2020