Name: Fig Loans
Rating: 4.8

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Verified Customer

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Daisy Woods Round Rock, TX

The process was super fast and efficient. The customer service was very courteous.

5 years ago

Reply from Fig Loans

Hi Daisy, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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mauro escalante Seminole, TX

very easy to get loan aproval,great customer service, i used their service for 3 years

5 years ago

Reply from Fig Loans

Hi Mauro, thank you so much for being part of the Fig fam! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Hilario Delarosa Marseilles, IL

Easy to change due dates through the website. Never had any kind of hassle from them.

5 years ago

Reply from Fig Loans

Hi Hilario, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Nicole Lockett Champaign, IL

Everything with Fig loans is just an easy process. I have never had any bad experiences with them.

5 years ago

Reply from Fig Loans

Hi Nicole, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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tracy standridge Branson, MO

fast service, easy application, convenient payments, low interest, money deposited within 24 hours

5 years ago

Reply from Fig Loans

Hi Tracy, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Claudio C. Frisco, TX

Affordable loan and very flexible choices for payments. Perfect for short term loans.

5 years ago

Reply from Fig Loans

Hi Claudio, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Theautry Henry Plano, TX

Great loan company very low interest rate ..Pay off 3 to 4 month also report to the Credit Bureau

5 years ago

Reply from Fig Loans

Hi Theautry, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Molly Mesquite, TX

They are fair and really seem to care about their customer's needs. Great customer service, too.

5 years ago

Reply from Fig Loans

Hi Molly, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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TONYA MILLER Dallas, TX

Never had any issues with the customer service and the website is very user friendly

5 years ago

Reply from Fig Loans

Hi Tonya, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Shontaye Dallas, TX

I have had such a great experience with Fig Loans, whenever I needed the help I could count on Figs

5 years ago

Reply from Fig Loans

Hi Shontaye, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Naomi

I know exactly what I will be paying back upfront. The charges aren’t ridiculous.

5 years ago Edited January 10, 2024

Reply from Fig Loans

Hi Naomi, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Norma Muse Azle, TX

The best loan company ever! No pressure tactics and lots of information provided.

5 years ago

Reply from Fig Loans

Hi Norma, thank you so much for being a part of the Fig fam! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Marie Giebas Bedford, TX

Easy and fast I'm not paying for months just 3 to 4 month great love them fast approval

5 years ago

Reply from Fig Loans

Hi Marie, thank you so much for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Shane Sanford Denton, TX

Because they are easy to work with. And they do the payments monthly. They are great!

5 years ago

Reply from Fig Loans

Hi Shane, thank you so much for being a part of the Fig fam! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Mikayla Allen Moody, TX

I've had a great experience so far with fig loans and plan to use them again if needed.

5 years ago

Reply from Fig Loans

Hi Mikayla, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Michael Kindley Houston, TX

No hassle qualify and great customer service fast reply to questions pretty straight foward process

5 years ago

Reply from Fig Loans

Hi Michael, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Terrence Houston, TX

Very efficient and decent pricing. No surprises and you don't feel like an idiot for using them

5 years ago

Reply from Fig Loans

Hi Terrence, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Brenda Chicago, IL

Lind of difficult to get a response for anyone by email but it is pretty good and easy to use.

5 years ago

Reply from Fig Loans

Hi Brenda,

We're sorry to hear you experienced communication delays! We try to respond to everything within 24 hours, Monday-Friday, but sometimes we get extra busy. If you don't hear from us within 1 business day with a question, please ping us again!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Levi Fort Worth, TX

Fig Loans’ interest rate was a lot lower than some other places, that is why I chose them

5 years ago

Reply from Fig Loans

Hi Levi,

Thank you for choosing us on your financial journey!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Stephanie Cleveland, TX

They accepted me quickly and granted me the loan easily. It is easy because most things are online.

5 years ago

Reply from Fig Loans

Hi Stephanie,

Thanks so much for this kind review!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Darla San Antonio, TX

Glad I used them. I needed the money and they were quick to respond. It was really easy.

5 years ago

Reply from Fig Loans

Hi Darla,

We're glad you chose us, too!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Lejeanne Aubrey, TX

It was a small amount of time to get the loan and it didn't cost as much to do the finance.

5 years ago

Reply from Fig Loans

Hi Lejeanne, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Yavonne Huntsville, TX

If you have any problems or anything, they'll work with you. Everything's really quick and easy.

5 years ago

Reply from Fig Loans

Hi Yavonne,

Thank you so much for these kind words!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Isaias El Paso, TX

It was easy and it helped out that I did notice after I paid off that my credit score jumped up.

5 years ago

Reply from Fig Loans

Hi Isaias,

We're so happy to hear your score improved!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Tasha Dallas, TX

It was simple. They seem very reasonable and affordable for me. I'm absolutey happy I did it.

5 years ago

Reply from Fig Loans

Hi Tasha,

We're so happy you made us a part of your financial journey!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Lennes Lee's Summit, MO

It was very easy. Very trustworthy. I was skeptical at first but everything worked out fine.

5 years ago

Reply from Fig Loans

Hi Lennes,

Thank you so much for giving us a chance!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Linda Denton, TX

They let me have extra time to make a payment. It's pretty easy to navigate the website.

5 years ago

Reply from Fig Loans

Hi Linda,

Thank you so much for these kind words!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Teodoro Houston, TX

They direct deposit. They were always helpful to assist me with all my questions.

5 years ago

Reply from Fig Loans

Hi Teodoro, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Jackie San Antonio, TX

They do not have a lot of customer support. It's very fast and they have a fast turn-around time.

5 years ago

Reply from Fig Loans

Hi Jackie,

Thank you so much for the feedback! Our service team is available 6 days a week, so we're happy to get you help when you need it.

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Barbara Boerne, TX

It is fast and easy to do. They are also flexcible with the date so you can work the dates around to you budget.

5 years ago

Reply from Fig Loans

Hi Barbara, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Jeterrle

They are always good. One of the newer cards wasn't directly connected to our name so we had issues. '

5 years ago

Reply from Fig Loans

Hi Jeterrle,

Thanks for the kind words! We're sorry to hear about the slight hiccup. Please let us know if you encounter any further issues.

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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chantal Burnet, TX

Process was not stressful and it helped me out when I needed it most. Thanks so much!

7 years ago

Reply from Fig Loans

Hi Chantal,

Thank you for sharing your thoughts! We're so glad you had a good experience with us.

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Bando Dallas, TX'

They will work with you even if you miss a payment. In the will help you get back on track

8 years ago

Reply from Fig Loans

Hi Bando,

We're so happy to hear you found our team and our service helpful. We're here for you!

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Mom/nurse Wichita Falls, TX

Because they don''t kill you with ridiculously high interest rates and they are extremely nice.

8 years ago

Reply from Fig Loans

Hi there!

Thank you so much for your kind words! We're firm believers in the golden rule :)

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Christopher L Smith Poteet, TX

Rated 4 for no particular reason ,very satisfied with the service provided, prompt response and service.

8 years ago

Reply from Fig Loans

Hi Christopher,

Thanks for explaining! We're glad to hear you were pleased regardless.

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Vickie Brinkley Fort Worth, TX

Very well customer service and support. Very satisfied all thecway. Definitively would recommend

8 years ago

Reply from Fig Loans

Hi Vickie,

Thanks so much for your kind words! We're so glad you were satisfied.

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Kenneth franklin Mesquite, TX

I had a loan with them and paid them off. Always keep communication just in case I needed extra time. Then once I paid off the loan I couldn't get another loan.

8 years ago

Reply from Fig Loans

Hi Kenneth,

We're so sorry to hear that we were unable to approve your repeat application. We hope that you have given us another chance since you wrote this review!

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Tyna Williams Houston, TX

It was easy to sign up for it and they give excellent service. I never had any problems with them.

8 years ago

Reply from Fig Loans

Hi Tyna, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Edward West Houston, TX

They are very reasonable and have good customer service. It was great to work with them.

8 years ago

Reply from Fig Loans

Hi Edward, thank you so much for these kind words! Sincerely, Fig Loans Customer Service

Jul. 23rd, 2020

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Mellissa Clark Palm Bay, FL

Current customer a Fig Loans. Great to have in case of emergency. Quick payback with four easy payments, and easy rescheduling, if necessary for payments.

2 years ago

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Manny Villalobos Miami, FL

First they brought the approval down from $150 to $50 and gave me no reason, but I figured I'd take the loan so that I could work on improving my credit, and getting larger approvals, their website was buggy, couldn't upload my DL, had to email it directly, I finally was able to accept the loan and sign loan docs, while I was waiting for the funds to hit my account they wrote me back saying that my loan had been declined with no further explanation, hours later I received this email: "I am writing about the loan approval that we gave to you earlier today. I'm afraid that we have to rescind the loan offer due to one of our internal policies. During your loan acceptance process, we ran a final check against our internal database and found that someone sharing your name, address, one of your phone numbers, or one of your bank accounts has an outstanding loan from Fig. Normally, this would not be an issue, but our policy is that two closely related borrowers cannot have more than one first loan at a time from Fig, and that we are not able to serve borrowers that are closely related to a delinquent borrower until the delinquent loan is resolved. As a result, we are unable to confirm your loan documents and will not be giving you a loan. I understand that this must be frustrating given that you did sign your loan agreement and I absolutely sympathize. We weren't aware of your association with another Fig Loans borrower and would certainly have declined the loan at time of underwriting had we known. I deeply apologize for the inconvenience and thank you for your understanding Best," Nobody else lives at my address, nobody has a name similar to mine, my phone # is mine, and mine only, I am the only signer on my bank account, I wrote them back and told them this, and asked for information about that delinquent loan, so that I could resolve the issue, they never responded. This has got to be the most, unprofessional, irresponsible, uncaring outfit out there.

4 years ago

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Christina daniels

At first it was ok there's alot of " still need more info" emails but then this pandemic started and i tried to get a second loan months after paying off the first one and it seemed like i couldn't send enough "info" however my husband applied sent one or two pieces of "info" got approved right away so no I'm not happy worth fig loans i could see if i hadn't been a return customer or changed my "info" but i had the same info i had for my first loan just like my husband !!

5 years ago

Reply from Fig Loans

Hi Christina, we're so sorry to hear of this experience. Please reach out to us at service@figloans.com using the email address associated with your Fig Account. We would be glad to look into your account further and see what we can do or at the very least, what additional context we can provide for the underwriting decision. Thank you in advance! Sincerely, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Gage Craig Bellefontaine, OH

Got my money the next day and you can Move your payment dates

5 years ago

Reply from Fig Loans

Thanks Gage, glad to hear that our flexible repayment policy is helpful!

Aug. 28th, 2020

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Verified Customer

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JAMES LOSASSO Youngstown, OH

A VERY GOOD COMPANY TO HELP WITH NEEDED FUNDS AND A SHORT PAYBACK TIME.

5 years ago

Reply from Fig Loans

Thanks for your review James :)

Aug. 28th, 2020

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Verified Customer

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Dominic Dallas, TX

Honest service. It's a great way to build credit. Trust they do what they say.

5 years ago

Reply from Fig Loans

Thanks Dominic, our core values include transparency and keeping promises. If there was anything that caused you to rate us 4 stars, we would certainly welcome more detailed feedback so we can make improvements in the future! Please send any feedback to founders@figloans.com!

Aug. 28th, 2020

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Verified Customer

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audra bethune Temple, TX

Excellent service and very easy to apply and complete the loan.

5 years ago

Reply from Fig Loans

Thanks for taking the time to review us Audra!

Aug. 28th, 2020

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Verified Customer

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Beverly Texas City, TX

There very helpful and always do what they say they will do.

5 years ago

Reply from Fig Loans

Thanks Beverly, that's one of our core values!

Aug. 28th, 2020

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Verified Customer

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Dalonda McMillan Bryan, TX

Applying and receiving the loan has helped me to increase my credit score

5 years ago

Reply from Fig Loans

We're so happy to help!!

Aug. 28th, 2020

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Verified Customer

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Christopher cortez San Antonio, TX

Consistent and real easy to work with... never had any issues

5 years ago

Reply from Fig Loans

Thanks Christopher!

Aug. 28th, 2020

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Verified Customer

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Rhonda maddux Springtown, TX

Always very helpful. makes sure I'm kelp updated on process.

5 years ago

Reply from Fig Loans

Thanks for your review Rhonda :)

Aug. 28th, 2020