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Fig Loans

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7.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 5th, 2024

Fig Loans by FigTech is a Texas-based lender that offers payday alternative loans along with credit builder loans in eight states: California, Florida, Illinois, Missouri, New Mexico, Ohio, Texas, and Utah. 

Fig Loans was founded in 2015 as a collaboration with the United Way of Greater Houston's THRIVE initiative. The company's aim is to create better, more affordable loan products accessible to low-income Americans with bad credit. 

Fig Loans' business model is based on social responsibility. This results in more favorable loan terms, flexible payment schedules, and long-term goals for consumers that have bad credit. Two types of loans are available:

  • Fig Loans — payday alternative, 2–6-month installment loans
  • Credit Builder Loans — reverse loans payments into a secured savings account for 12 months

Keep reading for pros and cons, plus Fig Loan reviews from real customers. 

Top Ranked Companies

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The Good

  • No Minimum Credit Score
  • Flexible Repayment Terms
  • No Late Fees
  • Improve Your Credit
  • Credit Builder Loans
  • Early Repayment Savings
  • Customer Support
  • Socially Responsible Payday Lending
  • Positive Customer Reviews

No Minimum Credit Score

Fig Loans does not have a minimum required credit score and does not require a traditional credit check.

Flexible Repayment Terms

Even though all Fig Loans installment loans are initially set up with scheduled monthly installments to be paid in four to six-month repayment terms, borrowers are not required to pay off their small loan in that time span. 

No Late Fees

The Fig Loans customer service team will alter payment schedules as necessary to better suit borrowers' budgets.

Customers can change their payment dates within one business day of their due date.

Because the company works with clients to avoid non-sufficient funds (NSF) fees, borrowers will never be charged a fee to change a payment date or for late payments. This is something that is hard to come by when compared to other payday loan lenders.

Improve Your Credit

Reporting payments to the three main credit bureaus is the first step toward healthy credit history because it establishes a track record of good payments.

As borrowers repay their loan, Fig Loans will report the repayments to all three of the major credit bureaus: Equifax, Experian, and TransUnion.

Borrowers with poor credit will benefit as they pay off their Fig Loan, payments are reported to the credit bureaus. They can improve their credit score and become more financially stable for the future.

However, it's important to note that this repayment-reporting process can hurt borrowers' credit scores if they fail to make consistent on-time payments.

Credit Builder Loans

With Fig Loans, consumers can work on their credit score with a short-term traditional loan. Borrowers also have the opportunity to improve or repair their credit score through a longer-term credit builder loan, also known as a reverse loan. 

If consumers can't get approved by a standard credit card issuer, they likely won't be able to get approved for an unsecured loan or most other types of loans without a deposit or collateral. 

The U.S. Consumer Financial Protection Bureau (CFPB) recommends that people establish a credit report or build credit with three credit options: a secured credit card, a retail credit card, or a credit builder loan, like the one offered by Fig Loans. 

Here's how the Fig Credit Builder Loans process works:

  1. Application
  2. Approval
  3. Pay a one-time origination fee to open the account
  4. Make monthly payments into a savings account for 12 months
  5. Your payments are reported to Equifax and TransUnion (Experian later this year)
  6. Your credit score increases as you make payments
  7. Your money that has been saved is released to you, and your credit score is improved by an average of 47 points

There are no late fees with the credit builder loan. If a borrower's monthly payment is 29 days past due, Fig Loans will close the account and release the funds back to the borrower. That way, borrowers can build good credit when they pay monthly, but their credit rating can't be negatively affected by the loan. 

When closed at 29 days, the lender doesn't have to provide an unpaid or late payment report to the credit reporting agencies, so the loan only adds positive credit history, rather than hurting it. 

These types of loans are not designed to be a source of fast cash. The process does take time, and people needing immediate money should look towards the standard Fig Loan option. 

Early Repayment Savings

Fig Loans does not charge borrowers an early repayment fee.

In fact, those who repay their full loan balance prior to the pre-set loan term will see savings, and all unearned interest will be waived. 

Customer Support

Fig Loans has been known to provide quality customer service. All service representatives are available by phone, email, or text.

Within minutes of contact, borrowers will be connected to an actual Fig Loans staff representative. 

Socially Responsible Payday Lending

Fig Loans is the first FinTech company to be certified as both a B Corporation, in 2017, and as a Community Development Financial Institution (CDFI), in 2019. 

This means that Fig Loans is a responsible lender with policies that work with, not against low-income and underserved borrowers with bad credit.

Certified B Corporations balance "purpose and profit" by meeting high social responsibility, environmental performance, public transparency, and legal accountability standards.

CDFIs are certified by the United States Treasury Department's Community Development Financial Institutions Fund. This distinction is reserved for financial service providers that promote community development and serve low-income target markets. Most of these are community organizations like nonprofits and community credit unions. 

Positive Customer Reviews

The majority of Fig Loans reviews are 5-star, which is particularly unique in the payday loan industry. This alone suggests that the company is a transparent and trustworthy lender. 

Satisfied customers most frequently highlight the following:

  • Quick and easy loan approval
  • Reliable customer service
  • Significant credit score improvement

In addition, Fig Loans consistently responds to reviews, demonstrating that it cares about its customers and wants to ensure a successful borrowing experience.

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The Bad

  • Only Available in Six States
  • Strict Eligibility Requirements
  • High Interest Rates
  • Low Maximum Loan Amount
  • Debit Card Fee

Only Available in Six States

Currently, Fig Loans' personal loan services are only available in six states, with varying rates and terms*:

  California Florida Illinois Missouri New Mexico Ohio Texas Utah
APR 211.00% 208.56% 35.99% 199.00% 175.00% 199.00% 199.00% 199.00%
Loan terms 1 month 84 days 4 months 4 months 4 months 6 months 4 months 6 months
Loan amounts $50–$150 $300–$500 $50–$100 $300–$1,000 $300–$1,000 $200–$300 $300–$1,000 $300–$500

This lack of state availability limits the number of consumers with bad credit who can gain access to this company's beneficial lending services.

*Important note: Rates and terms may vary from what is displayed in the table.

Strict Eligibility Requirements

To be eligible for a Fig Loans installment loan, one must live in one of the eight states (CA, FL, IL, MO, NM, OH, TX, or UT), and meet the following requirements: 

  • 18+ years old
  • Stable source of income
  • Have an active checking account with 90 days of history
  • Get your paychecks through direct deposit

The company's loan application process requires that consumers enter basic information and verifying their bank account with Plaid.

The potential borrower's payment history, income information, and previous loan information are used to determine loan amounts and approval, rather than a credit score. 

High Interest Rates

Fig Loans' installment loans carry an annual percentage rate (APR) ranging from 36 to 190 percent. When compared to mainstream personal loans and traditional loan standards, this is rather high.

The company's introductory loan APRs start on the higher end of the spectrum and decrease as borrowers establish a good history of making loan payments on their small-dollar loans.

As consumers transition into the secondary builder loan, loan rates and fees change because the loan has a different structure and purpose.

However, Fig Loans' interest rates are still low compared to other payday loan lenders in terms of online or in-store loans, auto title loans, and consumer installment loans, which may be the only other lending options available to people with bad credit who need to gain access to emergency cash.

The majority of payday lenders often charge over 400 percent APR and in some states, it can be over 1,000 percent APR. 

Low Maximum Loan Amount

Unfortunately, Fig Loans' financial services are not meant for people that need to borrow a large portion of money all at once.

Installment-based Fig Loans are small-dollar, short-term loans that are designed to help those who need fast cash, not for those who are looking for long-term financial solutions.

Customers are not allowed to borrow more than $500 at a time. This is a relatively low maximum loan amount, which can be constraining for people who need to borrow a bigger loan amount because they are experiencing financial distress.

Additionally, Fig Credit Builder Loans are meant to help build financial stability for long-term credit success, but it is a secured savings account, which is not designed as a quick cash advance or emergencies or medical bills.

Debit Card Fee

There is a 3 percent fee charged if borrowers make a payment with their debit card, rather than paying directly from their checking account.

Keep in mind that most other online payday loan lenders or in-store payday lenders don't even let borrowers make debt payments at all with a debit card. This is a great plus for payment convenience. 

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The Bottom Line

The Fig Loans is mission is to help working-class Americans build credit and solve urgent cash needs.

Fig Loans’ financial products and services offer several attractive policies when it comes to short-term lending for people who need quick cash and who have no credit or poor credit: flexible repayment schedules, no late fees, customer support, credit building opportunities, and an early repayment discount.

This payday lender is a good option for consumers who live in Texas, Ohio, Illinois, Utah, Missouri, or Florida, have subprime credit scores, and do not wish to borrow more than $500 at once.

Fig Loans is one of the few lenders that offer socially responsible loan terms that help people transition from payday-only credit access to traditional loan options at mainstream banks or financial institutions.

The Fig Credit Builder is a huge asset. If you are credit-invisible or unscored, due to stale credit history, it can be hard to find a lender that will help you establish credit to eventually earn a positive credit report and a good FICO credit score.

We recommend that you read customer reviews and visit Fig Loans’ main website to learn more about the company’s products and services. 

View Best Payday Loan Companies

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Star Rating

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4.8

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552 Reviews

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87%

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8%

3 grade

2%

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Brian

They make it very simple, you apply for the loan and you have a reply within 24 hours of approval. They should have more personal contact with their customers and I think for repeating customers, they should give you access to a higher loan value but other than that it is a great company.

4 years ago

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Reply from Fig Loans

Hi Brian, thank you so much for this thoughtful review. We super appreciate the feedback and will pass it along to our product team! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Latonya Fort Worth, TX

I did have a question about my loan and even after itw as done they were very prompt in answering and they were very knowledgeable about what was going on. It was fast and simple.

4 years ago

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Reply from Fig Loans

Hi Latonya,

Thank you so much for this feedback!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Anonymous El Paso, TX

I chose them because I could get an easy approval and it was gonna build my credit. Their customer support is easy to get ahold of. There was a miscommunication in terms of the date that I needed the payment to come out.

4 years ago

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Reply from Fig Loans

Hi there,

We're sorry to hear of the miscommunication, but we hope it's all resolved now. Thanks for the feedback!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Happy Customer Houston, TX

I have experienced great customer service with FIG loans. They report to the credit bureau. Fig Is more than willing to work with you should any issues arise and you need payment due dates adjusted.

7 years ago

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Reply from Fig Loans

Hi there,

Thank you so much for your thoughtful feedback! We're so happy we were able to work with you.

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Anthony Columbia, MO

It's a cheaper alternative. It's kind of difficult when you have to link your bank account and you're unable to do so because of the third party that they use.

4 years ago

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Reply from Fig Loans

Hi Anthony,

Thank you so much for these kind words! We're working on smoothing out the income verification and thank you for your patience :)

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Anonymous Houston, TX

They've always responded quickly and I felt great having the service. The only thing is that I wish I had borrowed more at the time, but otherwise it worked out just fine.

7 years ago

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Reply from Fig Loans

Hi there, thank you for making us part of your financial journey! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Kimberly Dallas, TX

It is hard to get in touch with someone with a question to get a better explanation but the process of the loan is easy.

4 years ago

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Reply from Fig Loans

Hi Kimberly,

Which part of the application process did you want a better explanation of?

Aug. 10th, 2020

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Jessilyn

The process was immediate and very easy to do. The repayment is cheaper than other. They always answer my questions and help me when I need it.

4 years ago

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Reply from Fig Loans

HI Jessilyn, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Marvin Plano, TX

Fig loans’ customer support was great. I wish there was a two week grace period so there was a way to pay back before the interest but it is great.

4 years ago

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Reply from Fig Loans

Hi Marvin,

Thank you for this thoughtful feedback! There is a bit of a grace period during which you can repay without interest, but it is not two weeks, unfortunately. For context, on first-time loans, we use any interest payments to offset the costs of marketing, underwriting, and service, so we just break even. Nevertheless, we always appreciate suggestions, so keep 'em coming!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Chad Conroe, TX

I don't have a phone number to call them, but anytime I've emailed they've always gotten back to me within reason. It's very simple process.

4 years ago

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Reply from Fig Loans

Hi Chad,

Thank you for these kind words! To your point about phone calls, we do almost all of our service via email because it lowers the cost to serve (savings we pass onto you), ensures that everyone has a paper trail of communications, and allows us to serve our entire community quickly. We hope this doesn't affect your view of us!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Greisen1 Columbiana, OH

Applied for loan with FigLoan on 7/1 and was told the loan would not be avail. until 7/6/21. Their female rep was very nice on phone but their interest rates are high so do not delay in paying off early. They actually dropped the money into my account on 7/1 .

3 years ago Edited September 14, 2021

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Sonya Maple Heights, OH

Super easy. It was an opportunity to build up my credit and I am happy I did it. They are willing to work with you.

4 years ago

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Reply from Fig Loans

Thanks for your kind words Sonya!

Aug. 10th, 2020

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Sherkon San Antonio, TX

The website should have more options but they did what they said they were going to do and it did help me.

4 years ago

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Reply from Fig Loans

Hi Sherkon, what kind of options would you like to see?

Aug. 10th, 2020

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Barbara Miller Fresno, TX

They were there when I needed them. The interest was hig but I expected that. The payments were easy to make

4 years ago

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Reply from Fig Loans

Hi Barbara, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Amber

It’s easy and simple. The reason they are missing a star is because although I pay well my limit remains the same.

4 years ago Edited January 10, 2024

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Reply from Fig Loans

Hi Amber, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Barbara Boerne, TX

It is fast and easy to do. They are also flexcible with the date so you can work the dates around to you budget.

4 years ago

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Reply from Fig Loans

Hi Barbara, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Jeterrle

They are always good. One of the newer cards wasn't directly connected to our name so we had issues. '

4 years ago

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Reply from Fig Loans

Hi Jeterrle,

Thanks for the kind words! We're sorry to hear about the slight hiccup. Please let us know if you encounter any further issues.

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Christopher L Smith Poteet, TX

Rated 4 for no particular reason ,very satisfied with the service provided, prompt response and service.

7 years ago

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Reply from Fig Loans

Hi Christopher,

Thanks for explaining! We're glad to hear you were pleased regardless.

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Dominic Dallas, TX

Honest service. It's a great way to build credit. Trust they do what they say.

4 years ago

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Reply from Fig Loans

Thanks Dominic, our core values include transparency and keeping promises. If there was anything that caused you to rate us 4 stars, we would certainly welcome more detailed feedback so we can make improvements in the future! Please send any feedback to founders@figloans.com!

Aug. 28th, 2020

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Regina Dallas, TX

It is hard to get to talk to an actual person but it is very easy to get the loan.

4 years ago

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Reply from Fig Loans

Hi Regina,

In order to keep costs low for our community, provide greater security, faster response times and ensure everyone has a written record, we try respond to inquiries via email and text. I hope this helps answer your question and thank you again for choosing Fig!

Aug. 10th, 2020

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Laverne Anderson

Convenient and trustworthy.Answers questions in a timely fashion. ions in a timely fAshion

4 years ago

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Reply from Fig Loans

Hi Laverne, thank you so much for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Pamela Hout

While no short-term loan is ideal, Fig Loans has been very helpful in times of need.

4 years ago

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Reply from Fig Loans

Hi Pamela, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Latoya Houston, TX

It was easy and affordable and I can always get through to someone in customer service.

4 years ago

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Reply from Fig Loans

Hi Latoya, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Minnie Garland, TX

I like the payments I have at a great lower rate compared to other payday loans I've had.

7 years ago

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Reply from Fig Loans

HI Minnie,

We're so happy to hear you find our loans more affordable and our payments easy.

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Anonymous El Paso, TX

I think its a convenient service. I was fine with them since I could pay out early if I wanted to.

7 years ago

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Reply from Fig Loans

Hi there, thank you so much for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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James Haltom City, TX

They work all the time for because they are easily accessible.

4 years ago

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Reply from Fig Loans

Happy we are able to be there for you!

Aug. 10th, 2020

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William Gale Murphysboro, IL

Loans were easy to get at first then became a hassle to get.

4 years ago

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Reply from Fig Loans

Hi William,

We're sorry to hear of this recent hassle. Please send us an email at service@figloans.com and mention your recent Best Company review in the subject line so we may look into this further and find a solution for you!

Warmly,

Fig Loans Customer Service

Jul. 6th, 2020

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John Houston, TX

They make a quick decision and are quick to respond to questions and concerns.

4 years ago

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Reply from Fig Loans

Hi John,

Thank you so much for the feedback!

Best,

Fig Loans Customer Service

Jun. 9th, 2020

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Syd Houston, TX'

The loans are easily obtained. Simple and direct application and process.

7 years ago

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Reply from Fig Loans

Hi Syd,

Thanks so much for taking the time to share your feedback! We're happy you found our process straightforward and easy to navigate.

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Queen Houston, TX'

Hassel free but interest rate higher than other similar loans

7 years ago

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Reply from Fig Loans

Hi Queen,

We're happy to hear you found us hassle free! Although our APR may appear higher than some competitors, we're still one of the most affordable options around for people with bad to no credit because we never charge any late fees, late interest, bounce fees, or the like!

Best,

Fig Loans Customer Service

May. 4th, 2020

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CJ Lufkin, TX

Very Big help in tough times! They are a good company, but hard to reach!

7 years ago

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Reply from Fig Loans

Hi CJ,

Thanks for your kind words! We're working on being even more accessible :)

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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TB

Ultimately its still a high interest loan for those who dont qualify for traditional bsnk loans. Payments are high but lower than most payday lenders

4 years ago

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Reply from Fig Loans

Hi TB, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Nichole Akron, OH

They're fast, easy to apply and a decent interest rate.

4 years ago

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Reply from Fig Loans

Thanks for your review, Nichole!

Aug. 10th, 2020

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MELANIE BAKER

EASY TO USE, GET MONEY QUICKLY, FAIR MONTHLY PAYMENTS

4 years ago

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Reply from Fig Loans

HI Melanie, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Angie Miles

0

4 years ago

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Reply from Fig Loans

Hi Angie, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Kellie Starling

Great to work with very trustworthy and understanding

4 years ago

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Reply from Fig Loans

Hi Kellie, thank you so much for this kind feedback. Warmly, Fig Loans Customer Service

Jul. 20th, 2020

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Veronica Williams Houston, TX

Great service, flexible, but interest rates are high

4 years ago

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Reply from Fig Loans

Hi Veronica, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Tiyona Cruz Red Oak, TX

They have been very understanding,and answer emails quickly

4 years ago

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Reply from Fig Loans

Hi Tiyona, thank you so much for being a part of the Fig fam! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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marc Richardson, TX

Very easy to work with them especially on payment due dates

4 years ago

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Reply from Fig Loans

Hi Marc, thank you so much for being a part of the Fig fam! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Lourdes Lubbock, TX

Their customer support team is very flexible.

4 years ago

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Reply from Fig Loans

Hi Lourdes, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Mari Columbus, TX'

They really work with you and offer great customer service

7 years ago

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Reply from Fig Loans

Hi Mari,

Thanks so much for your kind words! Our service team is very grateful :)

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Jane P

They are great in rebuilding credit. The monthly payments are good. Customer service is fantastic!

4 years ago

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Reply from Fig Loans

Hi Jane, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Teresa L.

Great for short term without huge unaffordable interest rates

4 years ago

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Reply from Fig Loans

Hi Teresa, thanks for the feedback :) Warmly, Fig Loans Customer Service

Jul. 20th, 2020

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Chaddrick Clay

Interest rates could be lower for repeated customers

4 years ago

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Reply from Fig Loans

Hi Chaddrick, thank you so much for your feedback! We always appreciate suggestions. Please contact us at service@figloans.com so we can look into your account and let you know what options are available. Warmly, Fig Loans Customer Service

Jul. 20th, 2020

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T C

Good loan company for those with less than perfect credit

4 years ago

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Reply from Fig Loans

Hi TC, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020