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Fig Loans

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7.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 5th, 2024

Fig Loans by FigTech is a Texas-based lender that offers payday alternative loans along with credit builder loans in eight states: California, Florida, Illinois, Missouri, New Mexico, Ohio, Texas, and Utah. 

Fig Loans was founded in 2015 as a collaboration with the United Way of Greater Houston's THRIVE initiative. The company's aim is to create better, more affordable loan products accessible to low-income Americans with bad credit. 

Fig Loans' business model is based on social responsibility. This results in more favorable loan terms, flexible payment schedules, and long-term goals for consumers that have bad credit. Two types of loans are available:

  • Fig Loans — payday alternative, 2–6-month installment loans
  • Credit Builder Loans — reverse loans payments into a secured savings account for 12 months

Keep reading for pros and cons, plus Fig Loan reviews from real customers. 

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The Good

  • No Minimum Credit Score
  • Flexible Repayment Terms
  • No Late Fees
  • Improve Your Credit
  • Credit Builder Loans
  • Early Repayment Savings
  • Customer Support
  • Socially Responsible Payday Lending
  • Positive Customer Reviews

No Minimum Credit Score

Fig Loans does not have a minimum required credit score and does not require a traditional credit check.

Flexible Repayment Terms

Even though all Fig Loans installment loans are initially set up with scheduled monthly installments to be paid in four to six-month repayment terms, borrowers are not required to pay off their small loan in that time span. 

No Late Fees

The Fig Loans customer service team will alter payment schedules as necessary to better suit borrowers' budgets.

Customers can change their payment dates within one business day of their due date.

Because the company works with clients to avoid non-sufficient funds (NSF) fees, borrowers will never be charged a fee to change a payment date or for late payments. This is something that is hard to come by when compared to other payday loan lenders.

Improve Your Credit

Reporting payments to the three main credit bureaus is the first step toward healthy credit history because it establishes a track record of good payments.

As borrowers repay their loan, Fig Loans will report the repayments to all three of the major credit bureaus: Equifax, Experian, and TransUnion.

Borrowers with poor credit will benefit as they pay off their Fig Loan, payments are reported to the credit bureaus. They can improve their credit score and become more financially stable for the future.

However, it's important to note that this repayment-reporting process can hurt borrowers' credit scores if they fail to make consistent on-time payments.

Credit Builder Loans

With Fig Loans, consumers can work on their credit score with a short-term traditional loan. Borrowers also have the opportunity to improve or repair their credit score through a longer-term credit builder loan, also known as a reverse loan. 

If consumers can't get approved by a standard credit card issuer, they likely won't be able to get approved for an unsecured loan or most other types of loans without a deposit or collateral. 

The U.S. Consumer Financial Protection Bureau (CFPB) recommends that people establish a credit report or build credit with three credit options: a secured credit card, a retail credit card, or a credit builder loan, like the one offered by Fig Loans. 

Here's how the Fig Credit Builder Loans process works:

  1. Application
  2. Approval
  3. Pay a one-time origination fee to open the account
  4. Make monthly payments into a savings account for 12 months
  5. Your payments are reported to Equifax and TransUnion (Experian later this year)
  6. Your credit score increases as you make payments
  7. Your money that has been saved is released to you, and your credit score is improved by an average of 47 points

There are no late fees with the credit builder loan. If a borrower's monthly payment is 29 days past due, Fig Loans will close the account and release the funds back to the borrower. That way, borrowers can build good credit when they pay monthly, but their credit rating can't be negatively affected by the loan. 

When closed at 29 days, the lender doesn't have to provide an unpaid or late payment report to the credit reporting agencies, so the loan only adds positive credit history, rather than hurting it. 

These types of loans are not designed to be a source of fast cash. The process does take time, and people needing immediate money should look towards the standard Fig Loan option. 

Early Repayment Savings

Fig Loans does not charge borrowers an early repayment fee.

In fact, those who repay their full loan balance prior to the pre-set loan term will see savings, and all unearned interest will be waived. 

Customer Support

Fig Loans has been known to provide quality customer service. All service representatives are available by phone, email, or text.

Within minutes of contact, borrowers will be connected to an actual Fig Loans staff representative. 

Socially Responsible Payday Lending

Fig Loans is the first FinTech company to be certified as both a B Corporation, in 2017, and as a Community Development Financial Institution (CDFI), in 2019. 

This means that Fig Loans is a responsible lender with policies that work with, not against low-income and underserved borrowers with bad credit.

Certified B Corporations balance "purpose and profit" by meeting high social responsibility, environmental performance, public transparency, and legal accountability standards.

CDFIs are certified by the United States Treasury Department's Community Development Financial Institutions Fund. This distinction is reserved for financial service providers that promote community development and serve low-income target markets. Most of these are community organizations like nonprofits and community credit unions. 

Positive Customer Reviews

The majority of Fig Loans reviews are 5-star, which is particularly unique in the payday loan industry. This alone suggests that the company is a transparent and trustworthy lender. 

Satisfied customers most frequently highlight the following:

  • Quick and easy loan approval
  • Reliable customer service
  • Significant credit score improvement

In addition, Fig Loans consistently responds to reviews, demonstrating that it cares about its customers and wants to ensure a successful borrowing experience.

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The Bad

  • Only Available in Six States
  • Strict Eligibility Requirements
  • High Interest Rates
  • Low Maximum Loan Amount
  • Debit Card Fee

Only Available in Six States

Currently, Fig Loans' personal loan services are only available in six states, with varying rates and terms*:

  California Florida Illinois Missouri New Mexico Ohio Texas Utah
APR 211.00% 208.56% 35.99% 199.00% 175.00% 199.00% 199.00% 199.00%
Loan terms 1 month 84 days 4 months 4 months 4 months 6 months 4 months 6 months
Loan amounts $50–$150 $300–$500 $50–$100 $300–$1,000 $300–$1,000 $200–$300 $300–$1,000 $300–$500

This lack of state availability limits the number of consumers with bad credit who can gain access to this company's beneficial lending services.

*Important note: Rates and terms may vary from what is displayed in the table.

Strict Eligibility Requirements

To be eligible for a Fig Loans installment loan, one must live in one of the eight states (CA, FL, IL, MO, NM, OH, TX, or UT), and meet the following requirements: 

  • 18+ years old
  • Stable source of income
  • Have an active checking account with 90 days of history
  • Get your paychecks through direct deposit

The company's loan application process requires that consumers enter basic information and verifying their bank account with Plaid.

The potential borrower's payment history, income information, and previous loan information are used to determine loan amounts and approval, rather than a credit score. 

High Interest Rates

Fig Loans' installment loans carry an annual percentage rate (APR) ranging from 36 to 190 percent. When compared to mainstream personal loans and traditional loan standards, this is rather high.

The company's introductory loan APRs start on the higher end of the spectrum and decrease as borrowers establish a good history of making loan payments on their small-dollar loans.

As consumers transition into the secondary builder loan, loan rates and fees change because the loan has a different structure and purpose.

However, Fig Loans' interest rates are still low compared to other payday loan lenders in terms of online or in-store loans, auto title loans, and consumer installment loans, which may be the only other lending options available to people with bad credit who need to gain access to emergency cash.

The majority of payday lenders often charge over 400 percent APR and in some states, it can be over 1,000 percent APR. 

Low Maximum Loan Amount

Unfortunately, Fig Loans' financial services are not meant for people that need to borrow a large portion of money all at once.

Installment-based Fig Loans are small-dollar, short-term loans that are designed to help those who need fast cash, not for those who are looking for long-term financial solutions.

Customers are not allowed to borrow more than $500 at a time. This is a relatively low maximum loan amount, which can be constraining for people who need to borrow a bigger loan amount because they are experiencing financial distress.

Additionally, Fig Credit Builder Loans are meant to help build financial stability for long-term credit success, but it is a secured savings account, which is not designed as a quick cash advance or emergencies or medical bills.

Debit Card Fee

There is a 3 percent fee charged if borrowers make a payment with their debit card, rather than paying directly from their checking account.

Keep in mind that most other online payday loan lenders or in-store payday lenders don't even let borrowers make debt payments at all with a debit card. This is a great plus for payment convenience. 

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The Bottom Line

The Fig Loans is mission is to help working-class Americans build credit and solve urgent cash needs.

Fig Loans’ financial products and services offer several attractive policies when it comes to short-term lending for people who need quick cash and who have no credit or poor credit: flexible repayment schedules, no late fees, customer support, credit building opportunities, and an early repayment discount.

This payday lender is a good option for consumers who live in Texas, Ohio, Illinois, Utah, Missouri, or Florida, have subprime credit scores, and do not wish to borrow more than $500 at once.

Fig Loans is one of the few lenders that offer socially responsible loan terms that help people transition from payday-only credit access to traditional loan options at mainstream banks or financial institutions.

The Fig Credit Builder is a huge asset. If you are credit-invisible or unscored, due to stale credit history, it can be hard to find a lender that will help you establish credit to eventually earn a positive credit report and a good FICO credit score.

We recommend that you read customer reviews and visit Fig Loans’ main website to learn more about the company’s products and services. 

View Best Payday Loan Companies

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4.8

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552 Reviews

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87%

4 grade

8%

3 grade

2%

2 grade

1%

1 grade

2%

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Verified Customer

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Anonymous Argyle, TX

We needed access to our money, and they were available to us. Before today, I would've given them a good score, but I just reapplied for a new loan and was denied. This after being a long time customer, so I'm not really happy right now. They also take a long time to get back to you if you have a question.

7 years ago

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Reply from Fig Loans

Hi anonymous,

We're so sorry to hear you had this experience in the past. In the last couple of years, we have refined our systems to better communicate potential denials to all of our borrowers, especially our returning customers, and we have added members to our service team to ensure rapid responses for all!

May. 4th, 2020

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Manny Villalobos Miami, FL

First they brought the approval down from $150 to $50 and gave me no reason, but I figured I'd take the loan so that I could work on improving my credit, and getting larger approvals, their website was buggy, couldn't upload my DL, had to email it directly, I finally was able to accept the loan and sign loan docs, while I was waiting for the funds to hit my account they wrote me back saying that my loan had been declined with no further explanation, hours later I received this email: "I am writing about the loan approval that we gave to you earlier today. I'm afraid that we have to rescind the loan offer due to one of our internal policies. During your loan acceptance process, we ran a final check against our internal database and found that someone sharing your name, address, one of your phone numbers, or one of your bank accounts has an outstanding loan from Fig. Normally, this would not be an issue, but our policy is that two closely related borrowers cannot have more than one first loan at a time from Fig, and that we are not able to serve borrowers that are closely related to a delinquent borrower until the delinquent loan is resolved. As a result, we are unable to confirm your loan documents and will not be giving you a loan. I understand that this must be frustrating given that you did sign your loan agreement and I absolutely sympathize. We weren't aware of your association with another Fig Loans borrower and would certainly have declined the loan at time of underwriting had we known. I deeply apologize for the inconvenience and thank you for your understanding Best," Nobody else lives at my address, nobody has a name similar to mine, my phone # is mine, and mine only, I am the only signer on my bank account, I wrote them back and told them this, and asked for information about that delinquent loan, so that I could resolve the issue, they never responded. This has got to be the most, unprofessional, irresponsible, uncaring outfit out there.

3 years ago

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Sandra Jackson, MO

Gave me a loan 2x I paid on time everytime but went to take out 3rd loan for same amount 2 moths later with no income change and was denied for no reason

4 years ago

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Reply from Fig Loans

Hi Sandra,

We work with repeat customers who have been denied. Can you please send an email to service@figloans.com so we can see what happened to your 3rd loan?

Aug. 10th, 2020

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Curtis Brown Dallas, TX

This is a unjust company and honestly it's not worth your time or money I did 2 loans and each was paid within 2 weeks paid in full but don't use this company.

4 years ago

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Reply from Fig Loans

Hi Curtis, we're so sorry to hear you had such a negative experience with us. We would love to hear more from you at service@figloans.com so that we may discuss your case and investigate our options to move forward. Thank you for your time and attention. Sincerely, Fig Loans Customer Service

Jul. 27th, 2020

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Pissed off, OVER CHARGED0, Borrower!! Arlington, TX'

THEY HAVE THE ABSOLUTE ABILITY TO TOTALLY DESTROY YOUR CREDIT RATING, BY -200 POINTS, SHOULD YOU BE LATE OR MISS A PAYMENT!! BEWARE!!

7 years ago

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Reply from Fig Loans

Hi there,

We're so sorry to hear your credit suffered as a result of this loan. If this is still an issue, please contact us at service@figloans.com so we can find a solution!

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Crystal Jackson Waco, TX

Because they approve you one time, and if you do not take the loan if you try to do again they turn you down

4 years ago

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Reply from Fig Loans

Hi Crystal, we're so sorry to hear of this experience. Please reach out to us at service@figloans.com using the email address associated with your Fig Account. We would be glad to look into your account further and see what we can do or at the very least, what additional context we can provide for the underwriting decision. Thank you in advance! Sincerely, Fig Loans Customer Service

Jul. 27th, 2020

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Louis Houston, TX'

Because they worked with me when I couldn't make my payment. I really like them

7 years ago

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Reply from Fig Loans

Hi Louis,

Thanks for the kind words!

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Sydney Portis Long Beach, CA

They denied me a loan without giving me a reason and told me that I need to write them for a list of reasons.

7 years ago

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Reply from Fig Loans

Hi Sydney,

We're so sorry to hear you've had this experience with us in the past. We have made lots of changes since 2017 and hope you'll consider applying with us soon!

Warmly,

Fig Loans Customer Service

May. 4th, 2020

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Allen payne Carbondale, IL

You can never reach fig loans on the phone. They always say e mail us.

5 years ago

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Reply from Fig Loans

Hi Allen,

Thanks so much for taking the time to leave this feedback. We're sorry to hear that we were not available when you needed us.

In order to keep costs low for our community, provide greater security, and ensure everyone has a written record, we service all loans via email and text.

Warmly,

Fig Loans Customer Service

May. 4th, 2020