Turnbull Law Group

Very effective! The process can be scary and seem like you are taking a bad risk but, it is paying off and I am thankful for the quick turnaround with my credit and finances.

I would have to say customer service was excellent but not the way they handle the debt is not. Why they make 7,000.00 off of the debt is because they take your largest debt first to pay off which takes longer. The small debts just keep sitting there in limbo and ruining your credit. We went from a 672 to a 448 in the midst of 5 months. Yes, I increased what I was giving them and took debt away to pay and keep current. Covid hurt us and some it the credit cards didn’t care and some would work with you. I just canceled and am waiting for my refund. Do not do this, just file bankruptcy or find another company that structures differently to get it paid off.

While I think this company is excellent in what they do, I have a lot of anxiety in the timelines. We have been bombarded with calls from credit card companies and collectors. A summons even has been served. We have only received one settlement. We expected better communication and resolution at a much quicker pace.

They are very helpful and knowledgable. They answer all my questions and communicate clearly. I am on my way to better financial standing because of what they are doing for me. I couldn't be more satisfied.

They have been very helpful and I’m very pleased with the progress we are making. I’m not stressed out about the bills anymore. I thought I would have to file bankruptcy but this was the better choice. Thank you so much.

They have been fantastic to work with. I was overwhelmed by my debt and thought their was no way out. They have really helped me setup and manage my debt without filing bankruptcy. Absolutely great to work with.

This was the second time I have had to call about it same problem

They've been able to help me get my credit back on track!

It’s been a great company to work. I could not be happier

Very helpful and is helping me with my hardship with my credit debt

They are so amazing and helpful with my improve my credit and pay off too. Thank so much

At this time I'm satisfied with the results, If I were able to increase amount into the account, I'm sure it would be a more expedient.

Amazing, they really work very hard at settling my debt. I had started with 2 other companies first, and what a mistake.

PLEASE READ BEFORE GIVING THESE PEOPLE YOUR MONEY. I reached out to a company called Freedom Debt Relief in an effort to reach settlements with my creditors, and to achieve “financial freedom.” Freedom Debt uses Turnbull Law Group to receive customer payments, and do the negotiations. That is who my complaint is about. I have been in a program with them for 9 months. I’ve paid $228 semi monthly, totaling just over $4,200. 11/15/23 I was laid off unexpectedly, but had enough funds from severance to get me to January 2024. I called just before the first of Jan, to pause my auto drafts (as I no longer had funds). I was told this was done and to call back when I could make payments. Great. That was so far from the truth. Auto draft continued 1/15, and my bank account was negative. So I call today, 1/31 to turn it off yet again. I was finally informed that I have to call 72 hours before each draft to turn each payment off, and that I’ll have to call my bank to do a stop payment on this particular payment, so I did. Here is where my main complaint comes in. It makes me sick to my stomach even writing this. This company claims to HELP you achieve financial freedom, but all they have done is take all of my money with nothing to show for it. When I was laid off, I had an account in active settlement. The settlement agreement was for $3,900 (give or take a few bucks) and I had paid about $4200 in to my account. Enough for the settlement and a fee. Boy was I so wrong. Turnbull knew I was laid off and was not receiving income and what do they do? They TAKE OVER $2,900 FOR THEMSELVES, and send the creditor $1000 or so toward my settlement. Not nearly enough to be considered settled. $2,900. More than half of MY money. And guess what? The creditor that money was supposed to go to considered the settlement null and void. But turnbull gets paid, and I’m even further in debt. This creditor likely will not re- negotiate another settlement with me. Their excuse? “Well we did the work to negotiate”. Come on- I could have just as easily called my creditors and obtained the same exact settlement. This company does not care about helping you. Only about getting paid. I want my “settlement fee” returned to me so that I can actually put it towards my debt like it was intended for. I will keep writing reviews until that happens.

I feel my debt is in good hands, and is currently being taken care of. This company has great customer support and listens to their clients. Glad to be working with them.

Biggest mistake of my life. I enrolled with 2 debts, 1 $16000 $17000, my deposit account had $6553 which only $1100 was to paid to 1 settlement which took a year and a half to negotiate, all the while my account is building monies and all Turnbull is doing is taking fees for actually doing nothing but making a phone call to your creditor. It does not cost $5453 settlement fees to make a call . I did it myself once I figured out what they were doing. This is criminall what you do. Look your company up and see all the red flags. My lawyer assigned on my account only referred me to Customer Client Services of which they state only the lawyer can make those decision since I needed to modify my monthly payment. As soon as I said that everything went out the window!!! My second debt they could no longer help me with and basically wrote me off. I have since been in touch with the creditors who have no respect for you either and had to start all over again. I am now further in debt and you ruined my credit. I will not stop until you refund me a check for $5453, that is minus the $1100 you paid to my $17000 debt. I also have been returning calls left me by David and Rebecca, of which never return back to me. I have nothing to say to them on the phone for I will continue my plight until I get vindication for your wrong doing. I give you all ZEROS!!!!!!

I would never recommend this company. Once they have you they make little effort to resolve things quickly. I've been with Turnbull now for 2 years and only 4 accounts were resolved and they were rather small. The last one had not even been looked at and I had to have them cancel that one just to get things to move forward and finely resolve the last one. Getting the escrow money returned to me has been a nightmare and even though my account is finalized they say that there is still a payment scheduled to come out and then told me that 3 days was not enough time to get the payment stopped. When I asked for a supervisor I was told it would be 2 business days before they would call me back. I have sent several emails and none have ever been answered. Every customer service person gives me the same script and no real effort is made to assist.

I have been a client of Turnbull for 2 years. I pay 662 dollars a month for the peace of mind that I am having my debts negotiated and settled. I have made that payment faithfully. This week is the first time I need to stop payment on my end, due to needing that money for gas and groceries. When I called and spoke to the female representative, she gave me an exceptionally hard time, saying that there was nothing she could do to stop the payment coming out of my account because I needed to call at least 4 days before the payment is slated to come out. Mind you, I did call twice yesterday (approx. 4 days prior to payment due) and was on hold without anyone answering the phone for over a half an hour each time. I asked to speak to a supervisor and the woman told me that it takes 24 to 48 hours for a supervisor to be available. I then asked to just close my account, because it has been 2 years and there has barely been any improvement in my credit score - despite having paid off 11,000 from 11 different accounts supposedly. I never got any proof these debts were paid off, and I just did not have a good feeling about this company. Long story short, I was quickly connected to Zachary, who told me that even if I cancel my account, the next payment will still likely be taken out and that it takes 7-10 business days for an account to close. This made no sense to me. I have paid over 16,000 in two years to have my debt negotiated, when I should have just negotiated myself. If you are looking for a quick fix for your credit, or a long-term fix, be very weary of this company. They want to get your money and use smoke and mirrors to appear like a legitimate company.

Absolute scam. I was in dire need of help and was optimistic that this firm could help. No support from the supposed attorneys and my credit is even worse than when I signed up for the program. You also don't get any proof that they're even handling the debt! My monthly payments to resolve the debt was $850 a month. Guess how much their monthly "fee" is for my account? $790 a month. Absolutely laughable. Best part, I called to remove myself from the program this morning and handle the debt myself and they STILL plan on taking $850 out of my checking account in 2 days. I can't afford this!! Predatory!! As one of the other reviewers said, just file BK and save yourself the headache.

I really like the way the client is involved in the process with the creditors. Turnbull Law Group allows you to help make decisions that are best to the clients interest.

This program will cost you more than your original debt and absolutely destroy your credit in the process. I enrolled $67,000 in debt at which time they advised me to stop making payments. There were 12 debts enrolled. All immediately started hitting my credit report with missed payments. I saw my score drop from the 700 range to 400. I had good credit and paid everything on time. I had just divorced and got stuck with all of the marital debt so I was barely able to pay the minimums. I was told that it would take 6-9 months to settle everything and then it would be converted to a loan that would have a payment similar to the payments I was making while in the program. They did settle a couple debts quickly which will give you some promise. Then it’s nothing for months while the missed payments continue to ding your report and the creditors pile on the fees. If you have a $2000 debt, in 6 months that turns into 2500. Turnbull will settle for 1500 and then add 800 in fees so you pay 2300 for a 2000 dollar debt while your report gets hit for 6 months straight with missed payments. I’m at the end of the settlement now and heading into the loan program. That $67k in enrolled debt will now cost me $85,000. My biweekly payment now goes from $519 to $730 for the next 5 years. Yes “biweekly “ so $1460 per month. Not exactly similar to the program payment as I was told. My minimum payments on the original debt totaled less than this. Now the last debt was originally a $442 balance that has turned into $642.96 and they can’t reach a settlement so they’re telling me I have to either accept paying 200 extra or take the debt out of the program. That was money well spent… Here’s the best/worst part. Once the debts are “settled” they’ll show on your credit report as charge offs so your credit becomes stagnant. I have seen my score go back up to 550 in 9 months but now it’s just hanging there. Can’t wait to see what it looks like once I have 65 missed payments, 12 charge offs AND an $85,000 loan with a $1500 per month payment. Do yourself a favor, file BK. You won’t take anymore of a credit hit and you’ll get a fresh start with zero debt. Or continue making minimum payments and throw whatever extra you can and chip away over 6-7 years which is what this program will take. You’ll be far better off. This is the reality of the program and what they won’t tell you in the sales pitch.

So far every one has been super supportive, courteous and to the point. Can't wait for this to be over and they are making it seem like it's going to be a breeze! Thank you Turnbull!

The staff at Turnbull Law Group are very professional. They answered all my questions and made me comfortable with my decision.. I will recommend this firm.