Turnbull Law Group

Ask tons of questions-and beware..... Customer Service is just ok - and can be snarky and hang up on you if you ask too many questions!!! Fees are: 1) Settlement Fee=27% of each Settlement-$ to Firm first. 2) plus $9.95 a month to manage the online account, 3) plus $10 for EACH check they send your creditor--there is an agreement with a third party for the fee, and even though there are other options that would cost you $0 to send payment to credit--per the agreement you sign with the third party - they are NOT available to you! I tried working with both Turnbull and the 3rd part but got the run around, hung up on, called back only to be told 'we do the best option that saves you money'...its a crock. 4) If you remove Debts from the program because you settle on your own - your monthly payment remains the same.

My contact with client services was very helpful, they took my call, listened to my concerns and were able and willing to provide any help that i needed to help me stay on track with my account. Very good company.

I have been a client for just a few months. The wonderful customer service people at Turnbull have told me they are already about to settle one of my biggest accounts. So happy I chose this firm!!!

Everyone has been very helpful. I was a bit scared and overwhelmed to start this journey of resolving my debt, but Turnbull and all the people involved with this process has made me feel confident in this decision.

Very effective! The process can be scary and seem like you are taking a bad risk but, it is paying off and I am thankful for the quick turnaround with my credit and finances.

I would have to say customer service was excellent but not the way they handle the debt is not. Why they make 7,000.00 off of the debt is because they take your largest debt first to pay off which takes longer. The small debts just keep sitting there in limbo and ruining your credit. We went from a 672 to a 448 in the midst of 5 months. Yes, I increased what I was giving them and took debt away to pay and keep current. Covid hurt us and some it the credit cards didn’t care and some would work with you. I just canceled and am waiting for my refund. Do not do this, just file bankruptcy or find another company that structures differently to get it paid off.

While I think this company is excellent in what they do, I have a lot of anxiety in the timelines. We have been bombarded with calls from credit card companies and collectors. A summons even has been served. We have only received one settlement. We expected better communication and resolution at a much quicker pace.

They are very helpful and knowledgable. They answer all my questions and communicate clearly. I am on my way to better financial standing because of what they are doing for me. I couldn't be more satisfied.

They have been very helpful and I’m very pleased with the progress we are making. I’m not stressed out about the bills anymore. I thought I would have to file bankruptcy but this was the better choice. Thank you so much.

They have been fantastic to work with. I was overwhelmed by my debt and thought their was no way out. They have really helped me setup and manage my debt without filing bankruptcy. Absolutely great to work with.

The person i talked to was super. But this is 3rd time trying to get response from Laywer to help with court case tomorrow and still have not received any help or reply

This is new to me, but so slow things are going great with the resolution on many of my accounts. So keep up the great work team.

I'm very happy and satisfied with the progress in only 1 year and 4 months you have accomplished so much can't wait to get out of debt

This company is horrible! They put me in more debt than what I am supposed to. They care more about getting paid than helping you out. I am writing to address a crucial issue concerning the recent credit settlement made with your company. Unfortunately, the outcome has resulted in a significant discrepancy that has negatively impacted my credit standing beyond initial expectations. The handling of the settlement by your attorneys has been unsatisfactory, primarily due to poor communication and an apparent oversight in the final settlement amount. The discrepancy lies in the fact that the account, initially totaling $10,080, was settled for $10,000, a difference of $80. Furthermore, the imposition of $3,500 in settlement fees has added further confusion and frustration to this matter. Moreover, despite my withdrawal of accounts from your services, I have been made aware that fees continue to be collected for an unsettled account. This has raised serious concerns regarding the accuracy and integrity of the settlement process. I have pulled out of this program and they are still collecting fees. This company is by far the worst settlement company I have ever been in.

I am almost out of debt thanks to Turnbull! Very professional, helpful and transparent company. My gratitude for coming alongside me in my personal situation!

Very Thankful to this company I started my program October 2023 and I graduated just last week October 16 , 2024, I am debt free now! Thank you Turnbull! Wow!Its amazing!

They are all about what I want to do with my money and helping me save money by negotiating with the creditors so I won’t have to pay the high interest rates.

If you have alot of debt it will take awhile. But it probably didn't occurred overnight. Eventually it be worth it. It will be alot longer trying to do it on you own.

They have helped me so much , and this program actually works ! They settle every account and my credit is getting up there now . Very happy with them !!!!

PLEASE READ BEFORE GIVING THESE PEOPLE YOUR MONEY. I reached out to a company called Freedom Debt Relief in an effort to reach settlements with my creditors, and to achieve “financial freedom.” Freedom Debt uses Turnbull Law Group to receive customer payments, and do the negotiations. That is who my complaint is about. I have been in a program with them for 9 months. I’ve paid $228 semi monthly, totaling just over $4,200. 11/15/23 I was laid off unexpectedly, but had enough funds from severance to get me to January 2024. I called just before the first of Jan, to pause my auto drafts (as I no longer had funds). I was told this was done and to call back when I could make payments. Great. That was so far from the truth. Auto draft continued 1/15, and my bank account was negative. So I call today, 1/31 to turn it off yet again. I was finally informed that I have to call 72 hours before each draft to turn each payment off, and that I’ll have to call my bank to do a stop payment on this particular payment, so I did. Here is where my main complaint comes in. It makes me sick to my stomach even writing this. This company claims to HELP you achieve financial freedom, but all they have done is take all of my money with nothing to show for it. When I was laid off, I had an account in active settlement. The settlement agreement was for $3,900 (give or take a few bucks) and I had paid about $4200 in to my account. Enough for the settlement and a fee. Boy was I so wrong. Turnbull knew I was laid off and was not receiving income and what do they do? They TAKE OVER $2,900 FOR THEMSELVES, and send the creditor $1000 or so toward my settlement. Not nearly enough to be considered settled. $2,900. More than half of MY money. And guess what? The creditor that money was supposed to go to considered the settlement null and void. But turnbull gets paid, and I’m even further in debt. This creditor likely will not re- negotiate another settlement with me. Their excuse? “Well we did the work to negotiate”. Come on- I could have just as easily called my creditors and obtained the same exact settlement. This company does not care about helping you. Only about getting paid. I want my “settlement fee” returned to me so that I can actually put it towards my debt like it was intended for. I will keep writing reviews until that happens.

I feel my debt is in good hands, and is currently being taken care of. This company has great customer support and listens to their clients. Glad to be working with them.