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Quicken Loans

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7.9

Overall Score

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Scott Allison Houston, TX

Great experience! Quickly answered our questions and addressed each concern in detail.

1 year ago

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Kon1272 _ Columbus, OH

Very easy to work with, answering all questions, kept me updated on what I needed to do.

1 year ago

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Jodie Ryan Allen, TX

Poor communication. Slow to process loan. Slow to process my refund I wanted a cash out of 30K and I didn't get that much Not a great experience. if I ever do another loan/refinance I will go elsewhere

1 year ago

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Kathy Cannon Spring, TX

Customer Service was great and I would recommend Quicken Loans to a family member and friends.

1 year ago

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Lakeisha Lennon Winston-Salem, NC

I love the fact the company made it easy to navigate the system and get a refinance option done.

1 year ago

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David Kegel Harvest, AL

They do everything right and fast. They are friendly while being very professional.

1 year ago

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Ed Eugene, OR

Process from start to finish was awesome! Everyone was professional and knowledgeable!

1 year ago

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Robert Simpson Sacramento, CA

Easy to work with, website was super streamlined. Great for younger people buying a house!

1 year ago

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Samantha Graves Hoosick Falls, NY

Trustworthy, professional; made the loan process easy and kept me informed. Highly recommend.

1 year ago

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Anastasia Erofeeva Orlando, FL

Allen was the best and most professional, very knowledgeable. Thank you Allen for everything

1 year ago

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Terrie Tollari Houston, TX

Agents were friendly, knowledgeable, and explained each step as loan was being approved.

1 year ago

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Kenneth R Garrett, IN

Went to get a VA loan asked what the minimum credit score was 580. Got my credit pulled then was told that there would be a 5 % down and that to do no down my credit score would have to be 660. Also they sold my information

1 year ago

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Brad Kendrick Maywood, MO

Quick and easy this time things just seemed to go smooth no questioning of documents sent

1 year ago

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JLampy Nashville, IN

The website guides you thru the step by step process making the entire experience easy to manage.

1 year ago

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Emma Moreno Weslaco, TX

Everything was perfect, right on time! I was always notified when I needed to complete a document.

1 year ago

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ANNA MADRID Gardena, CA

The process was easy to use. I did almost decide not to refinance due to not agreeing with the rep.

1 year ago

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Megan Maldonado Jacksonville, FL

Amazing! Everything went smoothly and fast. I loved how all docs were submitted through the portal.

1 year ago

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Christopher KY

Quick and easy. Agents were friendly and helpful, which made everything go without a hitch.

1 year ago

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Jimmy Pelusio Rockaway, NJ

Sloppy all the way through. Delayed responses, appraiser out of area and used bad comps, did not even try. I even gave him comps. Point is everything about quicken loans is slow and sloppy. Do your on due diligence

1 year ago

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Chris4604 Smithfield, NC

Good service and very speedy. I was very impressed with how fast the process was.

1 year ago

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Tre Herrera Magnolia, TX

Allison was great to work with. Communication was strong, website is very user friendly.

1 year ago

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Connie Gilbert, AZ

We weren't taking cash out so it was a simple process. No appraisal required so that was great.

1 year ago

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Cheryl Denver, CO

Excellent experience. I like the why they do their mortgages. Just right amount of paper work.

2 years ago

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Don Pooler, GA

They will not disclose rates, yet want their customers to provide way to much information. When you tell them you are not interested a few days later they call again. Pure harassment.

2 years ago

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Peggy

Very easy to work with. Received quick loan approval and everything was done online

2 years ago

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Tom Struthers Windsor, CA

The application process was easy and quick. We've had our mortgage for 4 years and have no issues.

2 years ago

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Isaac eshkenazi Boynton Beach, FL

Worst company I ever dealt with . Stay away from them . Constantly congratulating you but approval is never forthcoming. I walked away from them on my own . Their rating is a minus 10 .

2 years ago

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Kenneth Holley

They are very helpful personable and will help the clients thought any situation

2 years ago

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Patricia

Excellent Experience. Love they way they use automation to accommodate busy schedules.

2 years ago

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Eugene Kinghorn Tucson, AZ

At first it seemed Quicken would work out well, but when I found I could get an owner-carryback, the pressure started. Their million dollar sellers are a real pain and profit driven

2 years ago

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Maria Delaney

Excellent rates and customer service. They keep you appraised at each and every strp

2 years ago

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Samkas74 Miami, FL

Let me tell you something quicken loan is the worst mortgage company in USA there customer service is awful ,be careful when you deal with them, there are very sneaky , run.run.run from this company

3 years ago

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Spencer Schuenman Pleasant Grove, UT

I have been very pleased with the service and ease of the online website associated with Quicken.

4 years ago

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Michelle Devlin Portland, TN

Quick and easyprocess, great service reps who communicate clearly and in a timely fashion.

4 years ago

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John C. Riverton, UT

Excellent customer service, love how everything is digital and they are always so professional.

4 years ago

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Lynda Daluz Madison, WI

Great customer service working with them now to obtain a home loan excellent people

4 years ago

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william f mullen Scottsdale, AZ

They were dishonest w me from the start.They wanted $19,000 to refinance w my credit score of 796 &my wife's score of 798.I was refinanced for $5,500 total costs! Go w a broker,but don't go w rocket,you will be sorry

4 years ago

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Bob

They have good products. Customer service is very good. Follow up is very good.

4 years ago

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Dale Jackson Los Angeles, CA

Quicken loans i have had the worst customer srrvice, 3 months and I have a 775 credit score, and have had 5 people that do not know what they are doing.......very bad customer service.

6 years ago

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Sirrah Harris San Diego, CA

This company has good customer service, but I felt like the offer for a loan doesn't come as fast as it should.

10 months ago

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J B Sandy, UT

Quicken has a great platform for mortgages. Very competitive, very user friendly!

10 months ago

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Laura Mccall Yuba City, CA

Quicken Loans is super easy to work with and they are very helpful. Got me the loan I needed.

10 months ago

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Hannah Barth Tallahassee, FL

Quicken Loans online approval process was super convenient and easy to do when I needed a mortgage loan.

1 year ago

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Party0f7 Macomb, MI

I did have a mortgage with Quicken Loans about 5 years ago but switched companies due to poor customer service on a regular basis. I hope that they have improved their attitudes and courtesy skills since I left their business.

1 year ago

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seanth57 Columbus, GA

They are absolutely the best. Extremely helpful and the whole process from start to finish was very good.

1 year ago

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Deb Jackson Valrico, FL

Quick process and great loan rate. Chris our broker helped with every step, even the notary came to our house.

1 year ago

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Christy Duncan Norman, OK

The refinance process was simple and easy. Everything was done online and completed within 30 days.

1 year ago

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Katie W-V Phoenix, AZ

Their loan officer was not well versed in home loans which was very frustrating. They made multiple mistakes on my application and loan documents that I had to constantly be correcting. I would not recommend then.

1 year ago

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41BUICK Dahlonega, GA

Fast, Friendly service. Easy financing and refinancing. Easy website for researching your current or past mortgages.

1 year ago

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Brittany Alshawy Colorado Springs, CO

Quick responses. They have an entire online mortgage app. So, that's a plus. You can do it anytime of day.

2 years ago