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Quicken Loans

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7.9

Overall Score

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Beesou Hicksville, NY

What a waste of time. After almost 3 weeks of submitting the requested documents and after being told that I easily would get approved for a $xxx,xxx loan, and after requesting a totally unrelated letter from my CPA, I was told that I am not approved!! Don’t waste your time. There are many other much better lenders to use.

1 year ago

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Dylan Parker ,

I have been in final closing for 6 months now and they are just too busy I have been calling them every week for months and every week they tell me someone should call you this next week if they dont then call us back next week. WORST customer service ever!!!!!!!!

2 years ago

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Arben Gjeka Chicago, IL

This is the worst company to do business with e going back-and-forth with all kinds of conditions at the end when time came to close they said everything is fine but all of a sudden they said then your income for the last three months of this year does not match the income for the first three months of the prior year waste of time and patience

2 years ago

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Linda Roberts Potomac, MD

Completely wasted my time - and a hard pull on my credit report. I made it completely clear from the first moment on the phone that I was looking for a Home Equity Loan. They instead send me paperwork for a conventional mortgage. That was never discussed and I would have ended the call if it had been. Disgusted.

2 years ago

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Patrick Stewart San Diego, CA

An absolute disaster. 4 1/2 months of missteps, endless time on hold, ridiculous excuses for missed deadlines and in the end lying about what caused the delays. They totally wasted 150 days of my time then sent me an e mail out of the blue, we will not do your loan as we committed.

2 years ago

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Ed Hachwa Columbus, OH

If there was a zero rating I’d give it. Not only I make more than 190k a year and have no debt this year and last, I also have excellent credit rating. Denied because of low income two years ago. I have enough money in the bank to buy the house outright. How many people can say that. Bad company. Prejudice at work.

2 years ago

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Linda C Brighton, MI

Everything was perfect and very quick. My husband had passed and they were very helpful in helping me refinance

2 years ago

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Ashley Wix Elkview, WV

I would not go through quicken loan they are a bad company we was approve for a house and had the appraisal done and wanted us to fix everything and then 2 days before closing they called me up said my loan could not go through I didnt get all the information that they was wanting during the process they led us on for 4 months straight .

2 years ago

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Donna Flanagan

Application process quick and simple. I was given the names and numbers of people who would contacte.

2 years ago

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May Pflugerville, TX

We called to get a quote for a home loan, the representative would not give us a quote unless we signed a contract saying we'd use them. Were not going to agree to something we cant see. Low and behold we did not use this company because they couldn't provide a quote.

3 years ago

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Jane Palm Beach Gardens, FL

Both loan officers Dylan and Gino did not know their own company guidelines and strung us along for weeks clearing stips for a loan that was never going to happen. Now we are losing our home purchase because they wasted the time that was allowed in our contract to get a mortgage commitment.

3 years ago

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PaulineH Denver, CO

I was refinancing my existing mortgage with Quicken but experienced a 2.5 month waiting period, awful communication, constant follow up and overall awful customer service. Spoke to over 10 people in the course of 2 months. They don't have their stuff together and ended up going elsewhere. Never again.

3 years ago

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Reese Georgetown, CO

We had a loan through quicken loans and had it set up on auto payment withdrawal. We decided to do a refinance through quicken loans. We closed on the refinance on September 21st. They took an auto payment withdrawal on September 27th for the closed loan. We called an we now have to wait 2-3 weeks to get the $1000 back!!!

3 years ago

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Karin Bauer Levittown, PA

They are a predatory lender! They will overappraise your house to approve a refinance you really can not afford, or to avoid a short sale. They will talk you into rolling your debts into a refinance which will end up costing more in the long run.

4 years ago

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Eileen Gunning

Mortgage was asigned quickly. Only problem was that I got a notice saying the mortgage was now held by Fanny Mae(?)

4 years ago

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Mitchell Tolbert Manor, TX

What a terrible, aweful. Ridiculous, unorganized, and disjointed company> ran me around for months, not getting anything accomplished. What a joke. I had five different people calling and none were helpful. I don't understand how they manage to do any actual loans.

5 years ago

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rcnlsle Alexander, AR

We used Quicken Loans to refinance our home a few years ago. They were very helpful and it was a quick process!!!

9 months ago

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Larry Harrison Macomb, MI

Quicken s Loans has been a great service for me. They handle my mortgage well and treat me respectfully.

10 months ago

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MaxPalmer South Jordan, UT

It was very simple and they were understanding with my loan. there are affordable rates and low stress

10 months ago

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G Anniston, AL

More payment hassle than I liked but the lending was adequate the service ho hum and the friendliness was here and there as far as the payments they were a little bit higher than I would've liked just an o.k. experience

1 year ago

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Luke Swierczynski Troy, MI

I don't know why this company is listed to collect reviews, Quicken Loans rebranded to Rocket Loans for too much bad publicity. They got my information when I entered their super bowl squares commercial and tried to push me into my exact mortgage with the promise of skipping my next months mortgage payment. That'd make sense if I didn't owe more in closing costs than I would "save" not making a mortgage payment. Stay far away from this company. They have their interests in mind, not mine and not yours. Look elsewhere and I highly recommend someone local.

1 year ago

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Laura Washington Augusta, GA

I reached out to the them in reference to a home loan. They seemed to be dragging their feet and was becoming unresponsive. My realtor became frustrated and she referred me to a local lender. It was smooth sailing after that.

1 year ago

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Yael Lynchburg, VA

I applied for my first home loan with Quicken Loans online and it was a seamless, easy process, will definitely come back for my next one.

1 year ago

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C Hall Richmond, VA

Quicken Loans is easy to get in the door and review options and rates, but they hound you with offers as soon as you hit submit on your application and information. I often felt pressured to proceed even after repeatedly saying that I was uncomfortable.

1 year ago

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G Kerth Portland, OR

I had Quicken Loans for quite some time and did not have any complaints. They were consistent, easy to work with, and the website was user-friendly.

1 year ago

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Rebecca Mays ,

I wasted a ton of time trying to use Quicken Loans instead of just using a local company. After wasting almost a month of going through the entire process trying to sell my home I ended up having to start the process all over and go through another company. The agent we were working with even went out on vacation during final week and left his case load with another co-worker who had no clue how to help us.

1 year ago

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Shawn McMahon Wausau, WI

Quicken Loans helped me get a mortgage on my home after a divorce. Easy online application, and the people were amazing to work with

1 year ago

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Richard Chase Fort Worth, TX

Quicken Loans went out of their way to help us out. The team was very professional and courteous to both me and my wife.

1 year ago

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Mark Stansell Boynton Beach, FL

The paperwork and preparation of QL is top notch. Customer service is meh. They aren't fast at replying to email requests, but if you fill out the online forms you will get a call within MINUTES. Their sales pitch is hard!

1 year ago

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Sandy Wight Lynnwood, WA

Super easy to use, great rates and very helpful people. Lex was very interested in making this an easy and streamlined experience.

1 year ago

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min khanal Sandy, UT

Do you want best rate? Go with Rocket Mortgage by Quicken Loans. I don't think there they can be easily beaten. I had way better rate than other one.

1 year ago

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Jeff Anderson, IN

Have any good 15-year run with quicken loans have tried several times to redo my mortgage but have been denied doesn't seem quite Fair

2 years ago

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Sks1969 Carlisle, PA

Overall we had a very good experience with Quicken loans. They have good competitive interest rates and their customer service was outstanding

2 years ago

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Evon Manwaring

The loan process was easy and efficient. They call a few times a year to bring me up to date on current loans and specials.

3 years ago

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Denna Collier Lehi, UT

I have used Quicken Loans twice to refinance. They have the shortest time for approval I have ever had and the least amount of paperwork!

3 years ago

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Guadalupe Chavez El Paso, TX

Excellent Customer Services. Had a great experience

7 months ago

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Richard Callaway Walnut Creek, CA

The process was simple and the staff knowledgeable

7 months ago

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Charles Freeland Egg Harbor, NJ

Fast, easy, quickly processed, friendly people

8 months ago

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phillip thompson Southaven, MS

Professional services with no hassle. Quick and convenient

8 months ago

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Francisco Andino Palm Bay, FL

Like the way they work do things and always call you to see what you need

9 months ago

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D. T. Brower Billings, MT

The process was very efficient and the people knowledgeable and friendly.

9 months ago

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Dorita Lawrenceburg, KY

Professional knowledgeable staff that are helpful in accomplishing my goals.

9 months ago

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Mark H Weber Arcade, NY

The process was easy and there was help at every step of the process.

9 months ago

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laura collins-galvan Fayetteville, NC

Seamless process from start to finish. Easy to work with. I'd do it again.

10 months ago

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Craig Goodner Wichita, KS

Everything went quite well and very smooth and better I thought it would be.

10 months ago

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Marsha Barsh Allen, TX

Mariana was very responsive to all my needs. She was friendly but also professional.

1 year ago

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Susan Biavaschi Elmsford, NY

Helpful, knowledgeable and quick, and the process was much less painful than past experiences.

1 year ago

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Rinda Palya Westbury, NY

Everyone I dealt with was very professional, knowledgeable and made for a seamless closing.

1 year ago

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kristin Wetumpka, AL

Sergio M was knowledgeable about the process. So personable and very accessible.

1 year ago

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Brandon Godsell Clinton Township, MI

Allen R was very professional and knowledgeable. He made the whole process smooth and worry free!

1 year ago