Name: Quicken Loans
Rating: 4.1

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Richard Chase Fort Worth, TX

Quicken Loans went out of their way to help us out. The team was very professional and courteous to both me and my wife.

3 years ago

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Mark Stansell Boynton Beach, FL

The paperwork and preparation of QL is top notch. Customer service is meh. They aren't fast at replying to email requests, but if you fill out the online forms you will get a call within MINUTES. Their sales pitch is hard!

3 years ago

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Sandy Wight Lynnwood, WA

Super easy to use, great rates and very helpful people. Lex was very interested in making this an easy and streamlined experience.

3 years ago

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min khanal Sandy, UT

Do you want best rate? Go with Rocket Mortgage by Quicken Loans. I don't think there they can be easily beaten. I had way better rate than other one.

3 years ago

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Jeff Anderson, IN

Have any good 15-year run with quicken loans have tried several times to redo my mortgage but have been denied doesn't seem quite Fair

3 years ago

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Sks1969 Carlisle, PA

Overall we had a very good experience with Quicken loans. They have good competitive interest rates and their customer service was outstanding

3 years ago

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Evon Manwaring

The loan process was easy and efficient. They call a few times a year to bring me up to date on current loans and specials.

4 years ago

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Denna Collier Lehi, UT

I have used Quicken Loans twice to refinance. They have the shortest time for approval I have ever had and the least amount of paperwork!

5 years ago

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Dixie Jenceleski Clinton Township, MI

Everyone was very helpful, they explained what was needed to do and walked me through every step!

1 year ago

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Merrick Ward Houston, TX

Lots of paper work verification and some had ro go to underwriting over twice still after closing home protection service on going.

1 year ago

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Mary Patino Dallas, TX

I really appreciated the promptness of response and time for loan to be processed.

1 year ago

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Efrain Zamudio Wheaton, IL

Attempted to use rocket mortgage for a 2nd attempt and was asked to pay 400 for an appraisal. Then seen on my contract they were trying to charge it again. So I pulled out then got a denial letter

1 year ago

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Shane Chatsworth, GA

Very easy process, kept up to date on every step, proceed was very timely and efficient

1 year ago

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Ron Daugherty Gandeeville, WV

Rocket Mortgage was very easy to work with. The process was thorough but not too overwhelming.

1 year ago

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Alma Simakowicz Union City, NJ

The process was easy and I was able to keep track of every step in the process with no problems!

1 year ago

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brad sinclair Theodore, AL

Mariam D is a true asset to your company! Excellent customer relations and good with numbers. ++

1 year ago

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Beckyttnvary Elliott,p Evansville, IN

Quick, easy, online, emails streamlined the process. Easy access for phone conversations as needed.

2 years ago

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Edwin Colon Philadelphia, PA

Professional,stayed on top of everything, answered all of my questions no matter the time or day.

2 years ago

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Tommy Gray London, KY

If you tell them your goals they are good about explaining the options to reach your goals.

2 years ago

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Katie Oliver Lawrence, KS

From application to closing the process of refinancing our mortgage was easy with Rocket Mortgage.

2 years ago

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Mike Endthoff Baraboo, WI

Our personal rep was fantastic, she worked extremely hard to get us our refinancing.

2 years ago

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Marsha Barsh Allen, TX

Mariana was very responsive to all my needs. She was friendly but also professional.

2 years ago Edited December 2, 2021

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Susan Biavaschi Elmsford, NY

Helpful, knowledgeable and quick, and the process was much less painful than past experiences.

2 years ago

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Rinda Palya Westbury, NY

Everyone I dealt with was very professional, knowledgeable and made for a seamless closing.

2 years ago

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kristin Wetumpka, AL

Sergio M was knowledgeable about the process. So personable and very accessible.

2 years ago

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Brandon Godsell Clinton Township, MI

Allen R was very professional and knowledgeable. He made the whole process smooth and worry free!

2 years ago Edited October 25, 2021

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Scott Allison Houston, TX

Great experience! Quickly answered our questions and addressed each concern in detail.

2 years ago Edited October 25, 2021

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Kon1272 _ Columbus, OH

Very easy to work with, answering all questions, kept me updated on what I needed to do.

2 years ago

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Jodie Ryan Allen, TX

Poor communication. Slow to process loan. Slow to process my refund I wanted a cash out of 30K and I didn't get that much Not a great experience. if I ever do another loan/refinance I will go elsewhere

2 years ago Edited October 4, 2021

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Kathy Cannon Spring, TX

Customer Service was great and I would recommend Quicken Loans to a family member and friends.

2 years ago Edited October 4, 2021

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Lakeisha Lennon Winston-Salem, NC

I love the fact the company made it easy to navigate the system and get a refinance option done.

2 years ago Edited October 4, 2021

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David Kegel Harvest, AL

They do everything right and fast. They are friendly while being very professional.

2 years ago

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Ed Eugene, OR

Process from start to finish was awesome! Everyone was professional and knowledgeable!

2 years ago Edited September 14, 2021

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Robert Simpson Sacramento, CA

Easy to work with, website was super streamlined. Great for younger people buying a house!

2 years ago

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Samantha Graves Hoosick Falls, NY

Trustworthy, professional; made the loan process easy and kept me informed. Highly recommend.

2 years ago Edited September 14, 2021

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Anastasia Erofeeva Orlando, FL

Allen was the best and most professional, very knowledgeable. Thank you Allen for everything

2 years ago Edited September 14, 2021

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Terrie Tollari Houston, TX

Agents were friendly, knowledgeable, and explained each step as loan was being approved.

2 years ago

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Kenneth R Garrett, IN

Went to get a VA loan asked what the minimum credit score was 580. Got my credit pulled then was told that there would be a 5 % down and that to do no down my credit score would have to be 660. Also they sold my information

2 years ago

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Brad Kendrick Maywood, MO

Quick and easy this time things just seemed to go smooth no questioning of documents sent

2 years ago

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JLampy Nashville, IN

The website guides you thru the step by step process making the entire experience easy to manage.

2 years ago Edited September 14, 2021

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Emma Moreno Weslaco, TX

Everything was perfect, right on time! I was always notified when I needed to complete a document.

2 years ago

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ANNA MADRID Gardena, CA

The process was easy to use. I did almost decide not to refinance due to not agreeing with the rep.

2 years ago Edited September 14, 2021

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Megan Maldonado Jacksonville, FL

Amazing! Everything went smoothly and fast. I loved how all docs were submitted through the portal.

2 years ago Edited September 14, 2021

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Christopher KY

Quick and easy. Agents were friendly and helpful, which made everything go without a hitch.

2 years ago Edited September 14, 2021

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Jimmy Pelusio Rockaway, NJ

Sloppy all the way through. Delayed responses, appraiser out of area and used bad comps, did not even try. I even gave him comps. Point is everything about quicken loans is slow and sloppy. Do your on due diligence

2 years ago

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Chris4604 Smithfield, NC

Good service and very speedy. I was very impressed with how fast the process was.

2 years ago

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Tre Herrera Magnolia, TX

Allison was great to work with. Communication was strong, website is very user friendly.

2 years ago

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Connie Gilbert, AZ

We weren't taking cash out so it was a simple process. No appraisal required so that was great.

3 years ago

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Cheryl Denver, CO

Excellent experience. I like the why they do their mortgages. Just right amount of paper work.

3 years ago

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Don Pooler, GA

They will not disclose rates, yet want their customers to provide way to much information. When you tell them you are not interested a few days later they call again. Pure harassment.

3 years ago