Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Leta Neill Vero Beach, FL

The customer support is there when you need them. My mother's fallen twice and they responded right away and got her help quickly. They were nice and courteous. When you push the button, it alerts really quick.

5 years ago

check_circle

Verified Customer

star star star star star

Pamnita Norwood

It's a very good company and I really appreciate the customer service. They are very thorough and ask you questions and are very patient and take their time. I have the water proff necklace and I think it's excellent.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I haven't had any problems. I am happy with the device. I talked to them once when I accidentally got them on the thing and they're very nice and pleasant and seem like they're always ready to help.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Indianapolis, IN

They did a good job explain things to us and getting us going. The wrist band is good but the neck one is a little sensitive and she has found she can't sleep and when she rolls over it went off.

5 years ago

check_circle

Verified Customer

star star star star star

Mike

They answer quick and they're knowledgeable. When I emailed my question they followed up with a real humans and they were not terrible sales people but doctors answering my questions. I was really happy with it.

5 years ago

check_circle

Verified Customer

star star star star star

Patricia Mountain Home, ID

I wear it and depend on it and I know its there when I need it. I keep the chain around my neck when I am in the shower or going outside to work in the yard. I know they will answer the call an I will get help.

5 years ago

check_circle

Verified Customer

star star star star star

Jim Augusta, WV

Every time I call there, I get a live person within a reasonable period of time and anytime they say they will call back, they give me a time frame and always call back in that time frame.

5 years ago

check_circle

Verified Customer

star star star star star

Janet Hildreth

I wear the necklace around the house and take the GPS with me when I leave the house. It is very convenient. When I have asked questions, they have been very courteous and nice.

5 years ago

check_circle

Verified Customer

star star star star star

Joanne

I don't have a lot to compare it to but I don't think it is very expensive for what it is providing. It is easy to understand and set up was very easy. The customer support is very quick and courteous.

5 years ago

check_circle

Verified Customer

star star star star star

Alice

It is a very good device and I think the price is right. It goes beyond the expectation of the original, we can go out of the house and enjoy ourselves. I have been telling people about the device everywhere I go.

5 years ago

check_circle

Verified Customer

star star star star star

Raphael Billman

The person that spoke to me first was very kind and nice. They welcomed me and were very helpful. It has a pretty reasonable cost. It was easy to get connected to the device and I like pendant.

5 years ago

check_circle

Verified Customer

star star star star star_border

Leslie

The fall alert is extremely sensitive and other than that everything is good. I have had a few incidental activations and they were very astute in dealing with it. I am very satisfied with what we have gotten in their assistance.

5 years ago

check_circle

Verified Customer

star star star star star

Sheila

I live by myself so it is nice to have something to rely on if something happened, especially since I can use it in the shower. Anytime I call saying I have a question, I get it answered.

5 years ago

check_circle

Verified Customer

star star star star star_border

Joyce Collins

Both my mom's devices keep going off and she is not pushing the button. However everytime this happens they do quickly heck to make sure she is ok. I'm just afraid of cry wolf if it keeps going off when she really needs them they wont respond so quickly think that it's not a real call. Just my fear.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Writing on behalf of Shirley

The mobile help device is for my grandmother, Shirley, who is 103 years old and still lives at home by herself. I purchased the fall detection feature and it would go off when she was lying in bed, and had been lying in bed for a while. So you could say that it would go off randomly, which obviously disturbed her. Now, she does not wear it at all and leaves it hanging on a chair next to her bed. Not helpful.

5 years ago

Reply from MobileHelp

Hello,

We would like to speak to you to go over ways to prevent false alarms with the fall detection pendant. Please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Sincerely,

MobileHelp

Feb. 27th, 2019

check_circle

Verified Customer

star star star star star

Stanley Swiderski

Customer service is excellent. Representatives are very helpful and courteous. Product delivery quick. The only drawback: the fully charged battery usage time on Solo system seems too short.

5 years ago

check_circle

Verified Customer

star star star star star

I feel comfortable! Plainview, TX

I haven't had any emergencies, but each time I have talked to customer service, they have been awesome. The products were received quickly and easy to set up and test. I like that I can pay 6 months at a time, too.

5 years ago

check_circle

Verified Customer

star star star star star

Cece

Easy to work with, dependable, easy to use product. Adm my "watch" is attractive enough so that not only is it reliable, it makes folks think it is one that tracks my steps! LOL!

5 years ago

check_circle

Verified Customer

star star star star star

Winnable Brady

Because it was easy to set up and when you call you always get a live person to see answer your questions. They call led me to make sure it was set up correctly for me. Wonderful too work with.

5 years ago

check_circle

Verified Customer

star star star star star

Judy

Phone help: patience and clarity getting info andsetting up, available for questions later on, immediate calling when button went off. And when my mom decided against the wrist band, you sent the necklace pronto.

5 years ago

check_circle

Verified Customer

star star star star star

Nikki

Service is excellent, all questions are answered n explained. Friendly n professional techs, n they are very serious about making sure equipment is working all the time.. I feel safe and secure..

5 years ago

check_circle

Verified Customer

star star star star star

CBCalifornia

I bought one for my 95 year old mother who lives in Florida and I live in California. The woman who helped us on the phone was very informative and patient and explained everything very well.

5 years ago

check_circle

Verified Customer

star star star star star

Robin Lee

I can't wear it to bed because I set it off. It has gone off when I held something to my chest as well as when I dropped it while sitting down. The customer service people answer immediately.

5 years ago

check_circle

Verified Customer

star star star star star

Claire

They've been excellent with support, when I had a medical emergency they were right there. I'm still learning the features like checking my heart rate, the weather, or my steps and stairs each day.

5 years ago

check_circle

Verified Customer

star star star star star

Chris

The support was very efficient when I called to ask questions. When I had to activate it, it was already activated and they came on very questions. I was very surprised and very happy.

5 years ago

check_circle

Verified Customer

star star star star star

Patricia

When I talk to the customer service, I felt that they explained everything carefully and clearly and answered all my questions. The device is very comfortable with the wrist band.

5 years ago

check_circle

Verified Customer

star star star star star

Kwame

The testing has been good. I've tested it two or three times and got a response from the monitors. Everything has been good so far. The device is very comfortable to carry and easy to use.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Newark, DE

I've accidentally set it off several times and they responded immediately. The device seems a little sensitive but I have a very jerky walk which might make it think that I've fallen.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I do not have to charge the system often. I can have the bracelet with me twenty four hours a day. It's very simple to connect it. You don't have to go through a lot of things to get the system. It's easy to install.

5 years ago

check_circle

Verified Customer

star star star star star

Amy

If there was some way to silence the device without having to call, but it might not be possible. The representatives have been very responsive. So far, they've been there when we did all of the testing.

5 years ago

check_circle

Verified Customer

star star star star star

Carolyn

They always check on you and if you have any problems they handle it, they are very helpful. It works fine though the one that oges around your neck is too sensitive, it goes off easy. Other than that I like it.

5 years ago

check_circle

Verified Customer

star star star star star_border

Joan

The people I have talked to on the phone have been very nice and they were easy to get in touch with. There were issues and there was an issue with delivery but customer service was able to resolve it for me. I like the size of the pendant.

5 years ago

check_circle

Verified Customer

star star star star star

Lois Naples, FL

I think having this kind of support is meaningful not only to me but to my children. It seems to be a very good system. Having the GPS so they can find you wherever you are makes you feel secure.

5 years ago

check_circle

Verified Customer

star star star star star_border

Lucas

It is easy to use once you get the hang of it. I have enough around the house that whatever happened I can push the button and get help as soon as we can. They are always there answering right away. When I have a question I don't have to wait too long.

5 years ago

check_circle

Verified Customer

star star star star star

David Fort Myers, FL

Customer service was timely, they were professional. They did what they said they were going to do when they were going to do it. The only reason I would be critical at all is the limited range of the transmitter.

5 years ago

check_circle

Verified Customer

star star star star star

Deborah

I chose them because of the equipment. We barely dropped the necklace and it detected a fall. The personnel that I have spoken with are very caring, compassionate, and understanding. They have great employees.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I have only pressed it once and I got a person on the other end. It is easy to use. I find it is a comfort to know it is there. It is expensive but I had looked through several advertisements and decided it was the best one for me. The whole business of I could be in the house or down the road or thirty miles away interested me.

5 years ago

check_circle

Verified Customer

star star star star star

Freddie Mountain View, AR

So far it has been positive. I wear the bracelet because it is more comfortable to me. Each time that I accidentally set it off, there was a person there immediately talking to me.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I like that it has a GPS device. I had an issue with it going off in the middle of night, it happened many times, and they came and tested it and found that it was losing signal so I had to move the base unit to a different room.

5 years ago

check_circle

Verified Customer

star star star star star

Gislaine

They give you so many things and I thank them for that. It is easy and I think it is a good thing for people. I know I am safe if anything happened. They take the time to explain everything and they were patient.

5 years ago

check_circle

Verified Customer

star star star star star

Val

Customer service is very thorough, and they respond to my calls very quickly. The monthly rate is fantastic. It's a lot faster than most other companies that I have looked into.

5 years ago

check_circle

Verified Customer

star star star star star

Roslyn Boca Raton, FL

The wrist band didn't fit me that well. I had to stretch it to get it on. It fell off and I lost it. Other than that, I haven't had anything but good experiences with it. I think MobileHelp is a little expensive for me.

5 years ago

check_circle

Verified Customer

star star star star star

Mary Pittsburg, KS

One of the only problems I have had with the devices is that the necklace comes loose sometimes. Customer service has done a good job with calling me when I have had an accident.

5 years ago

check_circle

Verified Customer

star star star star star

Ryan Nashville, TN

Customer support has been very responsive and gave me some good feedback. The device is good except for its fall sensor. Customer service was able to walk me through the set up process.

5 years ago

check_circle

Verified Customer

star star star star star

William Houston, TX

The device is very convenient. I wear it around my neck when I am at home and if I need to leave the house, I take the little module with me. The ordering process was simple and easy.

5 years ago

check_circle

Verified Customer

star star star star star

Sandra And Tim

When I pressed the button by accident, they called right away and wanted to know if I was okay. They are very responsive and are available 24 hours a day. I feel safer with it.

5 years ago

check_circle

Verified Customer

star star star star star

Margaret C

The option of paying in full is nice because I don't have to worry about a monthly payment. The button is extremely sensitive. Whenever I set it off on accident, they have been extremely understanding and accommodating.

5 years ago

check_circle

Verified Customer

star star star star star

Jan Cape Coral, FL

They were very helpful and gave me the right information. I enjoy the GPS feature so they can find me wherever I am if I am traveling. It is good to know that I have help if something should happen to me.

5 years ago

check_circle

Verified Customer

star star star star star

William

It was recommended by A.A.R.P. I have not had to use as far as an emergency but it feels good to have it available. Customer support helped me with getting things set up so I can't say anything but good things about them.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They seem to more responsive to the phone inquiry and not as pushy as some other companies. They answer very quickly and they are always courteous but the information in not always consistent.

5 years ago

MobileHelp Reviews