Name: MobileHelp
Rating: 4.6

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Verified Customer

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Debbie Totowa, NJ

The representatives are well trained and very helpful

3 years ago

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Verified Customer

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Gwen Fleece Hot Springs National Park, AR

They responded very quickly and very kind and professional

3 years ago

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Verified Customer

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Mary Lou James Charlotte, NC

Responsiveness and attentiveness to detail.

3 years ago

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Alice Bertao Lemoore, CA

So far so good. Right on top of the button being pushed

3 years ago

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Kathryn Kng Princeton, NJ

Great tech support and polite communication

3 years ago

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Howard Moss Somers, NY

I needed help with something and they answered right away

3 years ago

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Joanne Frank Las Vegas, NV

It appears to be working as have dropped it a few times

3 years ago

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Carrie Smith Lanham, MD

I have not worn it but once outside and I dropped it a help call was immediate.

3 years ago

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Connie Bowe Chippewa Falls, WI

Easy for Mom to manage so far she hasn't had any issues using it.

3 years ago

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Kathy alley Mauston, WI

nothing for emergencies yer but great help when unit had trouble.

3 years ago

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Verified Customer

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Jacque!ine Kirby Decatur, TX

It is to big and very ugly I can't imagine any woman wanting to wear it out side of their home Have not had mine activated

3 years ago

Reply from MobileHelp

Hi Jacqueline, We received your review and we are sorry to hear that that you are not completely satisfied with the form factor of the equipment you currently have with us. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We offer a variety of different systems that may better suite your needs. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to discuss the equipment with you. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

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Verified Customer

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John w Thomas Broken Arrow, OK

The device doesn't like it is supposed to all the time, as you told me some types of body movement the device will not work at all.

3 years ago

Reply from MobileHelp

Hi John, We received your review and we apologize for any issues you are experiencing with the equipment. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to assist with resolving these issues. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

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Verified Customer

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Ron VanHoose Hermitage, TN

Very helpful in the buying process and quick delivery

3 years ago

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Nancy pickens Spicewood, TX

They have been very consistent and reliable

3 years ago

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Daryl Turner Chesnee, SC

Easy Communication, Great price for product

3 years ago

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Verified Customer

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Mary Kennedy Delavan, WI

Helpful agents, figured out what system was best for me.

3 years ago

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Verified Customer

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Katherine Thomas Chagrin Falls, OH

Always there when I call for technical help

3 years ago

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Edward Larsen Roseville, CA

The ordering process was easy and straightforward.

3 years ago

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Diane Hile Graham, NC

Have been very helpful and always polite and respectful

3 years ago

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Verified Customer

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Faith Taylor-Johnson Great Mills, MD

Cause they call when I accidentally make a mistake

3 years ago

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Dorothy M. Fetting Grand Rapids, MI

I had a quick response to a fall recently.

3 years ago

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Verified Customer

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Bena Shallit Asheville, NC

The alarm goes off too easily. Seems like I haven't done any movement and goes off

3 years ago

Reply from MobileHelp

Hi Bena, We received your review and we apologize for any inconvenience you are experiencing with the false alarms. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about these concerns, we would like to have a representative contact you for further assistance. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 13th, 2022

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Verified Customer

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Donna Trimm Albany, MO

works well, very sensitive fall alert & wish it weren't as heavy as it is

3 years ago

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Verified Customer

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Lisa Gurno Salado, TX

For my mom, this was the best choice. The website/app could be improved.

3 years ago

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Verified Customer

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Steven Moore Albuquerque, NM

accidently pushed button responded immediately by phone

3 years ago

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Verified Customer

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Parepa Williams Lewisville, NC

Assesibility has been great for me when needed

3 years ago

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Collette La'ulu Ogden, UT

3 years ago

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Louise Miller Ada, OH

Customer service has been easy to work with

3 years ago

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J.B.Dalsant McKinleyville, CA

Does what its supposed to do without fuss.

3 years ago

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Thomas Ft Mitchell, KY

Dropped their Smart watch system and their Solo system has far too low a volume!

3 years ago

Reply from MobileHelp

Hi Thomas, We received your review and we apologize for any inconvenience you have experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help review any equipment alternatives we have available to better suite your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Chris Janik Wallis, TX

Easy to set up and responsive to emergencies

3 years ago

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Verified Customer

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Kathy Clement Birmingham, AL

Friendly and quick call back every time it was used

3 years ago

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Verified Customer

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Nelda V. Sims Georgetown, TX

Immediate call from company when dropped on bed

3 years ago

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Norman Brooklyn, WI

It works as stated it would in the brochures. Salesman was thorough as well

3 years ago

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Verified Customer

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Dianne Lyrene Madison, AL

Mobile help has been excellent in checking on my mom!

3 years ago

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Shirley Dash Erie, PA

Mom fell & they immediately reached out to her.

3 years ago

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Verified Customer

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Fran gold Brooklyn, NY

my device accidently went off they called right away

3 years ago

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Verified Customer

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Jan Bibb Scottsbluff, NE

My unit doesn't hold it's charge very long and customer service wasn't very helpful.

3 years ago

Reply from MobileHelp

Hi Jan, We received your review and we apologize for any issues you are experiencing with the battery life. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team about this concern. We would like to get back in touch with you for further assistance with resolving this issue. What would be the best number for us to reach you on? You can reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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David Wooten Charlotte, NC

No real problems. Phone assistance is good and product seems solid.

3 years ago

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Verified Customer

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Laurie Kreter Eyota, MN

Prompt response when activated, GPS ability to locate

3 years ago

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M Thompson San Angelo, TX

They helped me to transition to the coverage I needed.

3 years ago

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Verified Customer

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Barbara Vollucci Palos Verdes Peninsula, CA

they provide good service, but their product could be more user friendly.

3 years ago

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Verified Customer

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Patricia Hummel Winchester, IN

They were informative .Easy to talk too.

3 years ago

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T. Lancaster Upper Marlboro, MD

Responsive, reliable equipment. Friendly and knowledgeable

3 years ago

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Kim Wood Maggie Valley, NC

Very prompt response time. Very nice and courteous

3 years ago

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Elizabeth

They have been helpful,patient and very attentive.

3 years ago

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Karen Roberts

Easy to use, not a lot to do for senior customer

3 years ago

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Tammie Gray

In usa.. clear speaking. Value for the money

3 years ago

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Uri

Always good to have the service if ever needed.

3 years ago

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Delane Pope

I enjoy this device very well it is very helpful.

3 years ago

MobileHelp Reviews