Name: MobileHelp
Rating: 4.6

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Verified Customer

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Bonita Doellman East Saint Louis, IL

Ease in acquisition of equipment and ease of use

3 years ago

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Verified Customer

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JoAnn McGee Coram, NY

when I fell the EMT was at my house in no time.

3 years ago

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ryan Feasterville-Trevose, PA

ease of use. polite. affordable. prompt on delivery

3 years ago

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Trina K. Kelly Lady Lake, FL

Excellent customer service. They got me what I wanted.

3 years ago

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Homer Cumberland Florence, MS

They don't waste time on getting back to you

3 years ago

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Brian Belliveau Ashburnham, MA

Customer service from first contact to current

3 years ago

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Dorothy Porter Corryton, TN

It comes with a lot of features, sleek looking.

3 years ago

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Elisa Siciliano

Overall things work well but I did get a piece of brand new equipment that did not work tight.

3 years ago Edited January 10, 2024

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Verified Customer

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Ruth Rittmeister Honolulu, HI

I got the answers I wanted right away. Equipment good

3 years ago

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Caron stoltzfus Boulder, CO

They always answer when I accidentally push my button.

3 years ago

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L vater Conroe, TX

Great service, great people, great cost.

3 years ago

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Verified Customer

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Barry Young Ventura, CA

They talked me through set up. very easy.

3 years ago

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Lucille Churchill South Royalton, VT

I had occasion to use it for medical help and the response was very prompt.

3 years ago

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John carr Huntsville, AL

Cost and rapid response to emergency calls

3 years ago

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Eileen Hardy Irwin, PA

Prompt response, outstanding customer service

3 years ago

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Linda borneman Kaukauna, WI

Very easy to use and comforting to the children

3 years ago

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Roger Calantone Okemos, MI

GREAT followups. instant action on problems

3 years ago

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Michelle Rochelle, IL

friendly customer services, fast delivery

3 years ago

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Not required

Some employees are more knowledgeable and more helpful than others.

3 years ago

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MARY COLE Knoxville, TN

I like it so far, but I wish I didn't have to recharge the button.

3 years ago

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earl wayne taylor Vancouver, WA

their lockbox didn't open this morning for emts. they are sending new one

3 years ago

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Schuwanna Tate Hampton, VA

Quality of service when need help customer service support

3 years ago

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Kathy Fleming Spokane, WA

Customer service and technical assistance

3 years ago

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Jeffry Wexford, PA

Good installation help and quality product

3 years ago

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Carole Smith Tucson, AZ

Great customer service. Very professional and efficient.

3 years ago

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Roger Wadsworth Delaware, OH

quick reponses and excellent customer support.

3 years ago

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Rob Mustachi Brooksville, FL

Very reactive to any alarm. Great customer service.

3 years ago

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Sharron Lee Tacoma, WA

One call made by customer quick response

3 years ago

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Gayle Riverside, IA

system reliable, sensitive and easy to use. multiple options

3 years ago

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David Wampler

No emergency yet but tests work and a mistake

3 years ago

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Karen Houston, TX

Wanted to make sure they could answer all my questions

3 years ago

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Marley Stuart, FL

Great service/instant contact with live person

3 years ago

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JANICE MARTIN Philipsburg, PA

good product...customer service very helpful

3 years ago

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Virginia Daum West Milton, OH

They called fast when the device wasn't working.

3 years ago

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Karen Hollywood, FL

Had to use the device once for a fall and worked very well.

3 years ago

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Robert D Milne Las Vegas, NV

easy to use and easy to install excellent customer service

3 years ago

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Patricia Peters Haines, AK

They were quick and efficient when needed

3 years ago

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Deborah Dunn Lakeland, FL

Very easy. Customer support is wonderful

3 years ago

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Lori A Brofford Marysville, OH

always helpful support. patient & caring

3 years ago

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Shirley McKinney

Since I received it, I fell and it worked really well.

3 years ago

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Carol Megee Tarpon Springs, FL

Great customer service. Fast response. Easy use of product.

3 years ago

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Brian Monroe, WA

Quite satisfied with the product and service

3 years ago

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Lorraine Venzuch Scottsdale, AZ

Great response time and excellent customer service

3 years ago

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Robin Taylor Columbia, MO

Explained well how the whole system works.

3 years ago

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Verified Customer

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richard swanson Naperville, IL

fall device totally useless-does NOT register falls when device falls on soft area like a chest

3 years ago

Reply from MobileHelp

Hi Richard, We received your review and we apologize for the issues you are experiencing with the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Ronnie Duran Denver, CO

I feel that the price is too high, and I don't like having to charge it every day, I don't like that it's too big.

3 years ago

Reply from MobileHelp

Hi Ronnie, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Wanda Mooney Knoxville, TN

It covers everywhere, shower, store, travel.

3 years ago

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Victoria Filomeo Rodeo, CA

immediate response when the pendant is activated

3 years ago

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Diana wellman Henderson, NV

Easy to use and freedom to move around without worrying

3 years ago

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Perla Pumariega Miami, FL

The service is good. They answer the phone faster.

3 years ago

MobileHelp Reviews