Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Rudisell Ooltewah, TN

The GPS and fall detection keeps my loved one safe.

3 years ago

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Verified Customer

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mary vassallo Deerfield Beach, FL

there customer service is always helpful

3 years ago

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Verified Customer

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Joseph F Ryan Pembroke, MA

answered all my questions and called me when I fell

3 years ago

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murrel irigaray Houston, TX

never have a problem bill isalways on time

3 years ago

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Verified Customer

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Cari Coldren Vaughn, MT

Informative, quick response to alerts, very helpful

3 years ago

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Verified Customer

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Thuc Nguyen Costa Mesa, CA

Their response is very quick and appropriate.

3 years ago

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Verified Customer

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Trudy Miller Columbus, OH

Can wear in shower. Never have to take off to charge.

3 years ago

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Verified Customer

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Jennifer Robb Gladwin, MI

They been able to answer any questions my mom has had

3 years ago

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Verified Customer

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Joe Colasanto Surprise, AZ

3rd time I've had Mobile Help. Disappointed in them. Difficult to get customer service.

3 years ago

Reply from MobileHelp

Hi Joe, We received your review and we apologize for any inconvenience you have experienced with us. We would like to contact you to help resolve any remaining issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Customer Service team directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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Suzanne Schloss Delray Beach, FL

My pendent (neckless) which has a GPS, alarm keeps going off even when I am laying flat on my bed

3 years ago

Reply from MobileHelp

Hi Suzanne, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. We are glad to see that you were able to connect with one of our Technical Support team representatives for assistance with a replacement, and to discuss best practices for avoiding false alarms. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are happy to further assist with any additional questions or concerns you may have. Please do not hesitate to contact us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 24th, 2022

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Verified Customer

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David East Hampton, CT

I was told the battery in the pendant lasts 4-5 days and it only lasts about 30 hours

3 years ago

Reply from MobileHelp

Hi David, We received your review and we apologize for any inconvenience you are experiencing with the battery life. Battery life may vary with usage, but if you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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Victoria Cooper Wakefield, KS

I hate the necklace, it's too hot in this weather. A wristwatch would work much better.

3 years ago

Reply from MobileHelp

Hi Victoria, We received your review and we apologize for any discomfort you are experiencing with the equipment. We do offer wristband help buttons for those that prefer not to wear anything around the neck. If you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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christine jenkins Olympia, WA

Safe at home, in the shower, in my car. No batteries

3 years ago

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Verified Customer

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Sandra Trueblood Medaryville, IN

Have had no problems to date, pleased with response.

3 years ago

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Verified Customer

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lynn stritzel Milwaukee, WI

very dependable & easy to use at reasonable cost

3 years ago

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Verified Customer

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Joy Hertach Claflin, KS

They were very good when my mom was getting used to the system.

3 years ago

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Verified Customer

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Thelma Harris Chicago Heights, IL

It wasveasy to sign up and get your service.

3 years ago

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Verified Customer

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Barbara Saint Charles, MO

They have been responsive and helpful during the set up.

3 years ago

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Verified Customer

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Vincent Lawrence Pompano Beach, FL

Easy to use, wear and gets immediate response

3 years ago

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Verified Customer

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Denise Canova Delray Beach, FL

Good sales rep. Very calm, informative.

3 years ago

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Verified Customer

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Kyle Easterling Bristol, VA

Great product , well constructed, easy to use,

3 years ago

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Verified Customer

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Arthur Stultz Colchester, VT

Communication has been excellent so far.

3 years ago

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Verified Customer

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Anna Sopoci Sandwich, IL

My alarm went off in error and the responders did not show up in the right location.

3 years ago

Reply from MobileHelp

Hi Anna, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 10th, 2022

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Verified Customer

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Susan Swartz Central Point, OR

Simple for my mom to charge unit, but needs to be charged often

3 years ago

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Verified Customer

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Karan L Lowman Leesville, SC

seems to be a great product, not sure of range of devices

3 years ago

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Catherine OBrien Queensbury, NY

Easy to talk with, respond to "mistake" calls immediately

3 years ago

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Beverly Bonner Meredith, NH

Quick response and helpful team with my questions

3 years ago

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Pamela Monroe, NC

The customer service are very informative and helpful.

3 years ago

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Verified Customer

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ronald blais Greer, SC

Based on previous experience. I believe that calling 911 direct would have been faster.

3 years ago

Reply from MobileHelp

Hi Ronald, We received your review and we are sorry to hear that that you are not completely satisfied with the response time. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to contact you for further assistance. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 3rd, 2022

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Verified Customer

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Karen Salem, OR

Batteries go dead daily, requiring multiple charging, system requires user to wear/carry multiple devices at once

3 years ago

Reply from MobileHelp

Hi Karen, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to contact you for further assistance with your account. We offer a variety of different systems that may better suit your needs, and we would be happy to provide any equipment replacements needed. What would be the best number for us to reach you on? We can also be reached directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022

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Verified Customer

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philip bentivegna Brooklyn, NY

quick response/service to our calls and or inquiries

3 years ago

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Patricia Sullivan Little Rock, AR

Helpful but not pushy. Very informative. Polite.

3 years ago

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Mary Acton Amarillo, TX

So far, it's working well, as I expected.

3 years ago

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Verified Customer

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Robert E Cox Excelsior Springs, MO

Fast and accurate reporting of fall situations

3 years ago

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Verified Customer

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Alfred Rubens Lake Mary, FL

I was able to get assistance when requested

3 years ago

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Verified Customer

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Peter J MASCARO Edgewater, FL

I fell and received a response immediately.

3 years ago

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Verified Customer

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Ray Thompson Edenton, NC

Customer Service and Technical Support have been very good.

3 years ago

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Beth Vosburg Middleton, WI

Customer service is excellent and easy to set up

3 years ago

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kent miller Springfield, MO

work real well and is very easy to wear and keep charged

3 years ago

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Jamie Plume East Setauket, NY

excellent and kind service very willing to help

3 years ago

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Mark Statt Spokane, WA

Good little button, I can push anytime I need help

3 years ago

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J.ROGER SSANNS Loudon, TN

BECAUSE THEY ARE RIGHT ON THE SPOT WHEN YOU NEED THEM

3 years ago

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Alex Perdomo Orlando, FL

Always available even with false alarms.

3 years ago

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Zak Ben Adamstown, MD

Super technical and customer support. Very responsive.

3 years ago

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Margaret Tichi Montesano, WA

I have had no problems with them or my equipment.

3 years ago

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Eugene Gionti

Respond quickly and efficiently, but AT&T is not always available.

3 years ago

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Leonard Wilkerson Salem, OR

Very adequate service. I wasn't looking for heavenly. Just be reliable.

3 years ago

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Jamie Hart Lindsay, OK

They were easy to set up but we haven't had to use them, which is great.

3 years ago

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janet m page Paso Robles, CA

I found an alarm that you buy once with no monthly payments.

3 years ago

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Doris Moore Crest Hill, IL

Very satisfied with the product & customer service.

3 years ago

MobileHelp Reviews