Name: MobileHelp
Rating: 4.6

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Verified Customer

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Katy Zundel

They are right there when I touch the button!

3 years ago

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Verified Customer

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Nalini Jhaveri

Good Customer service, prompt reply, reliable

3 years ago

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Pat shaughnessy

Set alarm off by mistake, but they always respond

3 years ago

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Valarie McCants

Quick responses and good customer service

3 years ago

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Margie Jorgensen

When my aunt accidentally pushed a button , they called her phone!

3 years ago

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Marion Erwin

Never had to use it yet. Seems to be functioning very good.

3 years ago

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Barbara Pahopin

Very happy with the device feel very secure wearing it

3 years ago

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Richard McHugh

The Company has met all of our expectations

3 years ago

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Victoria Redde

Staff always responds even if it's a false alarm.

3 years ago

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Diane Trew

It works well, response quick. Courteous customer service.

3 years ago

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b miranda

helpful, sweet, listener, clean, dependable

3 years ago

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Marga

The folks at Mobilehelp are kind and very patient with me

3 years ago

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Bob Wyett

Allows me to work at my farm when others are not present.

3 years ago

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Joyce Bartlett

No issues with them at all seem to be very alert.

3 years ago

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Harriet Darmour

When I fell at the YMCA, the squad went to my home address not to my GPS location.

3 years ago

Reply from MobileHelp

Hi Harriet, We received your review and we apologize for the issues you have been experiencing with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with us about this concern already. Our Technical Support team still needs to connect with you for some additional equipment testing to help resolve this issue. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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Norman Haygood Jr.

System functions as described except fall detection feature is too sensitive.

3 years ago

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Joe magana San Diego, CA

Great customer support every time I call.

3 years ago

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Sandra Floyd Plano, TX

Performs as expected. Good to know I have this support.

3 years ago

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Judy Suggs Rocky Mount, NC

It will pick up a fall immediately and that's what I need.

3 years ago

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Glenda Lillard Trenton, NJ

Helpful, answers all questions in a timely manner

3 years ago

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Arnold B. Lipsky Louisville, KY

Works very good. I feel confident I am safe wearing it.

3 years ago

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Alfred Ekstrom Greenland, NH

They respond promptly. Got in touch with my family

3 years ago

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Reggie Pettitt Ashland, NH

Seems ready to use after each charging. Not cumbersome.

3 years ago

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Verified Customer

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Scott Walker Morristown, IN

They have responded to every alarm very quickly

3 years ago

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Verified Customer

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Karen Hill Taylorsville, NC

My mom and I did our 1st test today. Poached the bottom at 8:55 am and again 2 other times, it was answered at 9:07. Glad it was a test...

3 years ago

Reply from MobileHelp

Hi Karen, We received your review and we apologize for the delayed response time you experienced when testing the system. If you have not yet had a chance to speak with our Technical Support team about this issue, one of our representatives will be happy to troubleshoot the equipment with you and provide any equipment replacement needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you experience nothing less. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Maureen Thomas Rochester, MI

So far it has been easy to use. At times I don't even know I have it on.

3 years ago

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Verified Customer

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Gerry Evans Lexington, KY

Always polite and helpful even with false alarms.

3 years ago

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Louise Tallent Tulsa, OK

Very helpful with problems and questions

3 years ago

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Karen Rufe Quakertown, PA

They are very attentive and kind when the alert goes off.

3 years ago

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Jean Bluett Diamondhead, MS

When I have fell someone answered immediately

3 years ago

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Donna Gray Troy, MI

They are very helpful and listens to your concerns

3 years ago

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Susan Womack Milton, FL

Alarm alerted us 3 times in 36 hrs, excellent

3 years ago

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Connie Grindatto Corrales, NM

Easy set up, good support, helpful people on the phone.

3 years ago

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Colette Matsanka Newark, DE

Mobile help offers great cost and great customer service.

3 years ago

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Jackie Spicer, MN

The best options for active elderly people

3 years ago

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M Loaiza Spokane, WA

Customer service great help. Response time good

3 years ago

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D'Anna Jurgensmeyer Montrose, MO

Fantastic customer service and helpfulness

3 years ago

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MARCIA NELSON Bath, ME

WOULD PREFER A WRIST MONITOR - NECK ONE IS HEAVY AND RESTS RIGHT WHERE MY CAR SEAT BELT COMES.

3 years ago

Reply from MobileHelp

Hi Marcia, We received your review and we apologize for any inconvenience that you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We do offer wristband help buttons for our systems. Our Technical Support team will be happy review the equipment with you and make sure that you have the best equipment for your needs. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Carolyn Hannebaum Coupland, TX

They respond instantly when the call button is pushed.

3 years ago

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Estelle Gaskin Lexington, SC

Always alert even when I accidently bump my pendant.

3 years ago

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Robert B Snyder Bloomsburg, PA

Their response is immediate.....love the product

3 years ago

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Elizabeth Winfield Stony Creek, VA

Have only used once but it was very successful

3 years ago

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Kathleen McMeans Laguna Hills, CA

Everyone I've talked to has been friendly & very competent

3 years ago

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Pauline Walker Brookfield, MA

Operates as advertised. Worth the money.

3 years ago

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Cain Angelle Los Angeles, CA

Customer service was great, Nathan C was very helpful.

3 years ago

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D South Berwick, ME

Excellent customer service very knowledgeable staff

3 years ago

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Betty Bonito Fort Myers Beach, FL

Very professional, knowledgeable and courteous.

3 years ago

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Janice Cedartown, GA

They don't not explain the system when they sale it to you. If you question them about it's all your fault

3 years ago

Reply from MobileHelp

Hi Janice, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment and how everything works. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Joan Gross Bonanza, OR

They are thorough. We had a false alarm and they contacted everyone on the call list.

3 years ago

Reply from MobileHelp

Hi Joan, Thank you for your review. We are glad to hear that you have been staying safe and this was only a false alarm. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Elizabeth Kraft Upper Sandusky, OH

I haven 't had to use it in an emergency. The ease of use to test and set up was fine.

3 years ago

Reply from MobileHelp

Hi Elizabeth, Thank you for your review and we are glad to hear that you have been staying safe. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

MobileHelp Reviews