Name: MobileHelp
Rating: 4.6

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Verified Customer

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Great Help with Our Mom

The necklace is not as sensitive as the wrist band, we're calling about that issue soon.

7 years ago

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Verified Customer

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Joy Bishop

Tests, customer service,etc.were great! Have not needed actual help so cannot give 5

7 years ago

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Verified Customer

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Irene Austin, TX

Easy to use. Reliable. Convenient I can take it with me Light weight

7 years ago

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Verified Customer

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Ann Jordan Maryville, TN

We are just starting out. Service and product have been excellent so far.

7 years ago

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Verified Customer

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Juanita Bkack San Diego, CA

They are right there when I need them. Answer every question.

7 years ago

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Verified Customer

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Janice Safety Harbor, FL

Tests received good response both from home base to away from home.

7 years ago

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Verified Customer

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Mary Palm City, FL

Excellent customer service. Confidence in the system we purchased.

7 years ago

Reply from MobileHelp

Thank you for your kind words! We love getting this type of feedback!

Aug. 10th, 2018

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Verified Customer

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Tim Case Marysville, OH

Very helpfull when calling and will modify account when needed

7 years ago

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Verified Customer

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Anonymous Minneapolis, MN

when my call watch went haywire they go me a new watch very quickly

7 years ago

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Verified Customer

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Joan Glen Rock, PA

haven't fallen since I got MobileHelp but customer service has been very helpful

7 years ago

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Verified Customer

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R. Webster Wasilla, AK

Quick response to a fall out in my garage while working on a project.

7 years ago

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Verified Customer

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Thomas

Since it has a GPS tracker in it, if I fall it will tell them where I am.

7 years ago

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Verified Customer

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Jane

The representative I worked with was very thorough, and I feel a lot safer with it.

7 years ago

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Verified Customer

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Carol

My device works wonderfully. If I fell I know they'd be right there for me.

7 years ago

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Verified Customer

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M. Tampa, FL

Every time I've had a question it's been answered quickly and very plain.

7 years ago

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Verified Customer

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Nancy

As so far am satisfied just wish the bracelet was a bit smaller

7 years ago

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Verified Customer

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Marge

Easy and dependable. Always can rely on them. Thank you so much!

7 years ago

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Gardenlily

Because of the quick response, quality of service and equipment.

7 years ago

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Verified Customer

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John Hart

great price, great reps, great response for the one false fall alert we had

7 years ago

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Verified Customer

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Katherine Resko

Their response to the alert and assistance with programming.

7 years ago

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Verified Customer

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happy user

easy to use, love the small GPS device--fits easily in a pocket or purse

7 years ago

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Mary Lake Charles, LA

I accidentally pushed it and it came right on, it just took a few seconds.

7 years ago

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Verified Customer

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Patricia St. Petersburg, FL

They have answered all my questions when we first started out.

7 years ago

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Verified Customer

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Zoe Columbus, OH

It's a really touchy device. It will just go off when it wants to. If it goes off, I'll hurry and rush to our device box to turn it off.

7 years ago

Reply from MobileHelp

Zoe,

We are sorry to hear you are having issues with false alarms. Please contact technical support at 877-827-6207, Option 1 so that can go over ways to limit false alarms and make sure your help button is working properly. We look forward to speaking to you.

Best Regards,

MobileHelp

Jul. 26th, 2018

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Verified Customer

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Robert A Fordland, MO

I'm pretty upset with this company. I signed up for the service, and I've been billed already. I have not gotten any of the equipment, even though they've billed me.

7 years ago

Reply from MobileHelp

Dear Robert,

We are sorry to hear this, however, we believe you may have us confused with another company since you cancelled your original order with us before it shipped. We never billed you for this order, since the order never shipped. If you have any questions regarding this, please contact customer care at 877-827-6207.

Best Regards, MobileHelp

Jul. 24th, 2018

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Verified Customer

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Jacob Nanuet, NY

One thing I do not like about the product is that it goes of without any warning, even if I don't actually press the alarm.

7 years ago

Reply from MobileHelp

Jacob,
We are sorry to hear you are having issues with false alarms. Please contact technical support at 877-827-6207, Option 1 so that can go over ways to limit false alarms and make sure your help button is working properly. We look forward to speaking to you. Best Regards, MobileHelp

Jul. 26th, 2018

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Verified Customer

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Happy customer Rockville, MD

Great customer service. Product is simple to use. and it works!

7 years ago

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Verified Customer

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Doris Lozano Chicago, IL

great communication and patient with my mother's questions and concerns.

7 years ago

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Verified Customer

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Audrey

they are very good and was there when I needed them. the set up was very easy

7 years ago

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Verified Customer

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Rose Mission, TX

I wish the GPS was in the watch or the pendant. I have a tendency to leave the house without it

7 years ago

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Pat Vacca

Haven't had to use them for an emergency but they have responded quickly to checks

7 years ago

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Verified Customer

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M.L. Omaha, NE

I can go outside with the case that they gave me, and that makes me feel protected.

7 years ago

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Verified Customer

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Anonymous Wilmington, DE

The bracelet is really convenient, I never have to call in for support.

7 years ago

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Verified Customer

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Joe Anne Robinson Middletown, OH

They have more equipment at a cheaper price, exactly what I was looking for.

7 years ago

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Verified Customer

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Outstanding! Springdale, AR

Honest and knowledgeable customer service. Outstanding product.

7 years ago

Reply from MobileHelp

Thank you for much for you kind words! :)

Jul. 6th, 2018

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Verified Customer

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Do Adams Spring Valley, IL

Pendant size is to large and bulky has to be worn visibly to everyone Embarrassing

7 years ago

Reply from MobileHelp

Do,

We are sorry that you feel that pendant is embarrassing to wear. By wearing it outside the clothing, you can access the button easier to press for help and if you have a fall detection pendant, if you were to keep it inside you clothing and you fell, the button can't move the way it should to detect a fall. Please let us know if you need any further assistance.

Kind Regards,

MobileHelp

Jul. 6th, 2018

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Verified Customer

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Satisfied customer for loved ones using the product

Very responsive staff. and always willing to explain products

7 years ago

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Verified Customer

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Berta Brooklyn, NY

They call quickly and help. They are easy to understand and thorough.

7 years ago

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Verified Customer

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Augest McAdoo, PA

Very quick respond to motion detection as making sure everything is fine

7 years ago

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Verified Customer

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morris mcdonald Yuma, CO

communication is great we appreciate knowing someone is there

7 years ago

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Verified Customer

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Kela Port Orange, FL

easy to use, very courteous customer service, even can use out of town

7 years ago

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Verified Customer

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Sharone Shawstad Stanwood, WA

Security away from home, & love mobility of small travel unit!

7 years ago

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NICK

The button was hit and activated, by error and a tech came on immediately.

7 years ago

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Barbara Loar Sonoma, CA

The people I dealt with were much more professional than an other Mobile company

7 years ago

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Verified Customer

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Jacqueline Craft

I think it's a very good service for people who have problems walking.

7 years ago

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Verified Customer

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Charlie Gerard

The response is right on the button and somebody called when it was used.

7 years ago

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Verified Customer

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Anonymous

I hate the watch thing, I don't like the band at all. It slips out of that holder thing and it's uncomfortable

7 years ago

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Verified Customer

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Sandra Blair Hyattsville, MD

I like it so far, when checking it they gave a fast response.

7 years ago

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Karen Benson Sarepta, LA

The price was right for them, and they were quick on getting it to me.

7 years ago

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Verified Customer

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Ricky Garcia Lake Shasta, CA

When I need something, I don't really know how to talk to them, so I have to learn a little more.

7 years ago

MobileHelp Reviews