Name: MobileHelp
Rating: 4.6

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Verified Customer

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Do Adams Spring Valley, IL

Pendant size is to large and bulky has to be worn visibly to everyone Embarrassing

6 years ago

Reply from MobileHelp

Do,

We are sorry that you feel that pendant is embarrassing to wear. By wearing it outside the clothing, you can access the button easier to press for help and if you have a fall detection pendant, if you were to keep it inside you clothing and you fell, the button can't move the way it should to detect a fall. Please let us know if you need any further assistance.

Kind Regards,

MobileHelp

Jul. 6th, 2018

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Verified Customer

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Satisfied customer for loved ones using the product

Very responsive staff. and always willing to explain products

6 years ago

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Verified Customer

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Berta Brooklyn, NY

They call quickly and help. They are easy to understand and thorough.

6 years ago

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Verified Customer

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Augest McAdoo, PA

Very quick respond to motion detection as making sure everything is fine

6 years ago

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morris mcdonald Yuma, CO

communication is great we appreciate knowing someone is there

6 years ago

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Verified Customer

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Kela Port Orange, FL

easy to use, very courteous customer service, even can use out of town

6 years ago

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Verified Customer

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Sharone Shawstad Stanwood, WA

Security away from home, & love mobility of small travel unit!

6 years ago

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Verified Customer

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NICK

The button was hit and activated, by error and a tech came on immediately.

6 years ago

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Verified Customer

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Barbara Loar Sonoma, CA

The people I dealt with were much more professional than an other Mobile company

6 years ago

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Verified Customer

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Jacqueline Craft

I think it's a very good service for people who have problems walking.

6 years ago

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Verified Customer

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Charlie Gerard

The response is right on the button and somebody called when it was used.

6 years ago

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Verified Customer

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Anonymous

I hate the watch thing, I don't like the band at all. It slips out of that holder thing and it's uncomfortable

6 years ago

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Verified Customer

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Sandra Blair Hyattsville, MD

I like it so far, when checking it they gave a fast response.

6 years ago

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Verified Customer

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Karen Benson Sarepta, LA

The price was right for them, and they were quick on getting it to me.

6 years ago

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Verified Customer

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Ricky Garcia Lake Shasta, CA

When I need something, I don't really know how to talk to them, so I have to learn a little more.

6 years ago

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Verified Customer

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Sandra Dowler Dayton, OH

I just put it on and deal with it, although I do hate sleeping with it.

6 years ago

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Dennis Hudak Rockford, IL

I take it anywhere I go, it has good reception and a good price.

6 years ago

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Verified Customer

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John Hogan Pittsburg, CA

I use this all the time, it's great because you don't have to worry too much.

6 years ago

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Verified Customer

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Carol A Shelby Elkton, MD

I saw this on TV and got it. This works well and they are very nice people.

6 years ago

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Verified Customer

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Samuel Robbins Chattanooga, TN

Whenever I have had to call or had questions they were answered completely.

6 years ago

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Verified Customer

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Brenda Ray Cedar Bluff, AL

One of my nieces pressed the button accidentally and they called me back immediately.

6 years ago

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Verified Customer

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Pearl West Whittemore, MI

I take it with me everywhere I go. I've never had anything go wrong with it.

6 years ago

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Verified Customer

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Sue B Mcquary Woodland, MS

They've been very kind to me in helping me get set up with my device.

6 years ago

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Verified Customer

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Robert Berry Fresno, CA

Anywhere I go I take a little unit with me and it gives me peace of mind.

6 years ago

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Verified Customer

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James Park Evans, GA

Their customer service was very helpful in accommodating us.

6 years ago

Reply from MobileHelp

Thank you for your kind review! We take pride in our 5-star customer service experience & are thrilled to know you have experienced this!

Kind Regards,

MobileHelp

Jun. 22nd, 2018

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Verified Customer

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Joyce Keller Hickory, NC

They have answered any questions quickly with the info in question

6 years ago

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Verified Customer

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Lovedee Laiche

Competent, courteous,knowledgeable, respectful, calming, patience.

6 years ago

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Verified Customer

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Pat

Ease of use. Support from ordering, through setup, and during use.

6 years ago

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Verified Customer

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Faye Brown

I wear this all the time, I can only wear it in the house. Customer Service is always available to help.

6 years ago

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Verified Customer

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Joanne Flowers

They are very friendly and very knowledgeable. I like all of the features.

6 years ago

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Verified Customer

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Mildred Jessup

It's a neat little system. I really like and appreciate the necklace.

6 years ago

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Verified Customer

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Betty Powell Artesia, NM

I feel like it has given my mom some more independence while still having someone available to help her at all times.

6 years ago

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Verified Customer

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Karlene & Duane Service Port Charlotte, FL

My wife did the research and made the decision to get it. I wear it all the time but it has gone off twice by accident when nothing happened.

6 years ago

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Verified Customer

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Beverly Smith

I get responses immediate wherever I am. It let's me have my freedom.

6 years ago

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Verified Customer

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Marc

Easy to use and set up, reliable and the call center is local.

6 years ago

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Verified Customer

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Miss Gail

They need to correct the pendent to work no matter where.Bad pendents 2 of them for me.

6 years ago

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Verified Customer

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Gary

It is easy to get in touch with customer service and they are very helpful.

6 years ago

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Joanna Greer Cave Junction, OR

I got it because I can't really walk and I don't get any warning when I'm about to fall. It is expensive though.

6 years ago

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Verified Customer

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Barbara Babb

quick reliable service, very easy activation, love the GPS MONITOR

6 years ago

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Verified Customer

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Epps

Nice customer service, very helpful. Haven't had any problems

6 years ago

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Verified Customer

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MRS Z

FIVE STAR HAD A FALL ABOUT A WEEK A GO AND YOUR RESPONSE WAS HANDLE EXCELENT

6 years ago

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Verified Customer

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Monty Monroe

They respond quickly when we accidentally activate our unit. hi

6 years ago

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Verified Customer

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Phyllis Knudsen.

Ease of wearing the equipment, confidence it will work in a fall.

6 years ago

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Verified Customer

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Mary Shadwick

the system works when it is needed and affords a great sense of security

6 years ago

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Verified Customer

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Jennifer crane

they are quick to to respond and help you when you are in need

6 years ago

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Verified Customer

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LAG

Easy to install and when I've had questions the people are very helpful.

6 years ago

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Verified Customer

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Janet P

Excellent service, professional, helpful, respectful, caring

6 years ago

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Verified Customer

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Linda Sumlin Indianapolis, IN

I picked them because they were cheaper than life alert. The button is also comfortable to wear.

6 years ago

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Verified Customer

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Linda Gonzalez Clermont, FL

I've only used it once. They were very efficient and nice when they responded.

6 years ago

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Verified Customer

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Mary Vipham Hanford, CA

My kids recommended I get it so I ordered. It is too expensive for people who are on a fixed income.

6 years ago

MobileHelp Reviews