Name: MobileHelp
Rating: 4.6

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Verified Customer

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Bernice Hertel

Good communication we the client. Quick response when the button has been activated.

5 years ago

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Verified Customer

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Brunhilde

Every time I push the button, they respond but it does go off too easily by itself.

5 years ago

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Verified Customer

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Anonymous

Everything was explained to me and I like it. It fits and is comfortable and responsive.

5 years ago

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Albert

I am very happy with the service. I get immediate responses. It is helping me be safe.

5 years ago

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Verified Customer

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Kathryn

Some tests take a little while longer for them to answer the phone which is surprising. Still I feel safe.

5 years ago

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Verified Customer

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Audrey

The unit is easy to use. The quality of it seems good. We feel relaxed having it.

5 years ago

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Verified Customer

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Edward

Every so often I test it. It only takes a few minutes to check that it is fine. I like that it is handy.

5 years ago

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Verified Customer

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Eunice

When I tested it, it worked fine. It is efficient and handy to have all the time.

5 years ago

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Verified Customer

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Helen

Customer service is great. I feel very comfortable with Mobile help. I do think it is very ugly.

5 years ago

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Verified Customer

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Carroll

The best thing is that it is easy to use and reliable. Testing it was very easy.

5 years ago

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Verified Customer

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Anonymous

I think it is great idea. I have three different button and as far as I know they are working fine.

5 years ago

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Verified Customer

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Danny

As far as I know, it is good. I don’t have any complaints. Right now I am fine with it.

5 years ago

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Verified Customer

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Theresa M Palmiero

Well I do not like the watch and I do not like the chain around my neck I woyld like to put the other one on but I do not know How

5 years ago

Reply from MobileHelp

Hi Theresa, We received your review, and upon reviewing your account, we're glad to see that our Technical Support team was able to speak with you and further assist with the equipment. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can always reach Technical Support directly by dialing 877-827-6207 Option 1, we're always more than happy to help.

Nov. 23rd, 2020

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Verified Customer

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Anonymous

was not informed of "chip" in some items and not in others.Plus never received my $200.00 gift card for getting the same plan for a friend Sally L.

5 years ago

Reply from MobileHelp

Hi Sally, We received your review and would like to contact you to resolve any issues. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Arlene

The person I spoke to was terrific. He explained everything to me. Very pleasant.

5 years ago

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Verified Customer

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Mary Rodriguez

My mother has hit the alert button a few times and the response was very quick and professional.

5 years ago

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Verified Customer

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Rita Dortch

It has helped my parents. My dad falls quite a lot and help has been there for him

5 years ago

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Verified Customer

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Merrill

Very helpful, but I have trouble wearing anything on my wrist or neck. That's my own issue not the product

5 years ago

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Verified Customer

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Bailey/Shaw

They do what they say they will. They are caring and respond quickly and professional.

5 years ago

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Verified Customer

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Grace Hopkjns

Tony M was informed, helped us make the correct decision for us, and was NOT PUSHY!

5 years ago

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Verified Customer

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Mary Grace C. Boreen

Claire answered my questions. That meant alot, instead if resighting a set message.

5 years ago

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Verified Customer

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Walter and Sally Sedelow

Personal experience so far. Assistance excellent for beginners' use of system./

5 years ago

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Verified Customer

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Anonymous

I can carry it with wherever I go and I like that. I haven’t had any problems with it.

5 years ago

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Verified Customer

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Shelli

We are very grateful that it seem to be pretty good. Customer service is phenomenal.

5 years ago

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Verified Customer

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R.

Everything is fine. I can’t find anything wrong with it. I would recommend it.

5 years ago

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Verified Customer

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Rosa Parson

Because I accidentally set it off putting it on one day I received a call quickly

5 years ago

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Verified Customer

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Anonymous

It’s small and the people I’ve spoken with on the phone seem to be very professional.

5 years ago

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Verified Customer

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William

When I hit it by accident, they came on the thig really quick. There is nothing I dislike.

5 years ago

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Verified Customer

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Yvonne

I’m completely satisfied with my medical alert device. They are so kind and gentle on the phone.

5 years ago

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Verified Customer

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Loretta

Everyone is so nice whenever they call me. I love it. I use the device every day.

5 years ago

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Verified Customer

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Willie

You wear it around your neck and push a button and they respond to your emergency fast.

5 years ago

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Anonymous

I used it a couple of weeks ago when I fell. It’s very functional. I like the way it works.

5 years ago

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Verified Customer

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Anonymous

The device is very, very convenient. My children set it up for me. The test went fine.

5 years ago

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Verified Customer

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Russell

A couple of time I have accidentally pushed the button and the response has been good.

5 years ago

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Verified Customer

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Ron

We like everything about it. They are a fantastic company. Everything is good when we test it.

5 years ago

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Verified Customer

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Mark

The customer service guy that sold it to me was excellent. The device is easy to use.

5 years ago

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Verified Customer

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Robin

When we used it, we has to wait like nine rings before it was answered. I like that it is mobile.

5 years ago

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Verified Customer

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Mildred

Their mobile device is working the best for me. It is a good value for the money.

5 years ago

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Verified Customer

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Luis

Mobile help is a really good service. I like they way they handle any kind of emergency. I like it.

5 years ago

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Verified Customer

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Tabitha Wong

Great customer service. Timely emergency contact when fall detection goes off.

5 years ago

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Verified Customer

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Nancy

We have only had the service a short time but it works as claimed & the service does tests often

5 years ago

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Verified Customer

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Laura J Phillips Hemet, CA

They are helpful and patient and polite they gave me complete instructions over the phone

5 years ago

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Verified Customer

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sherry petre Alto, MI

very friendly staff. have not really had to use then for anything yet so cant really rate on that

5 years ago

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Verified Customer

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Delores Hall Houston, TX

It makes me feel secure and safe well that is it. The price is a bit high for my small budget.

5 years ago

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Verified Customer

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Bruce E Richards Beaverton, OR

still getting used to it...one of the pads keeps falling off the wall, so it's on the nightstand...makes me uneasy!

5 years ago

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Verified Customer

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Leslie Ridlehoover Clinton, MS

Because the service did exactly what it was supposed to do when my mother fell.

5 years ago

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Verified Customer

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Anonymous Dubois, PA

They’re awfully quick, I have gotten several calls when I did not know I set off the alarm. I am in good shape now.

5 years ago

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Verified Customer

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Anonymous Colorado Springs, CO

It’s a pain to carry it but it works fine when I test it and there is no reason to distrust them.

5 years ago

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Verified Customer

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James York, SC

It takes too long to get somebody to talk to in customer service and the last time I fell, I had my pendant on, it did not detect the fall.

5 years ago

Reply from MobileHelp

Hi James. We are sorry to hear about your experience, as this is not typical at MobileHelp. Please give us a call at 877-827-6207, Option 1 so that we can review you account. We look forward to speaking to you.

Oct. 1st, 2020

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Verified Customer

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Bianca Orange, NJ

It worked okay when we tested it. The turn around was right away and they followed up.

5 years ago

MobileHelp Reviews