Name: MobileHelp
Rating: 4.6

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Verified Customer

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Carl

It works good. Everything is good. They have taken care of everything we have needed.

5 years ago

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Verified Customer

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Stephen

Customer service was good but it didn’t really work for me. I have epilepsy and I am no conscious when I have a seizure. It doesn’t tell me when I have a seizure or fallen out of bed so it is no good for me.

5 years ago

Reply from MobileHelp

Hi Steven. We are sorry to hear that our system did not work for you. Did you have the automatic fall detection pendant added to your system? Give us a call at 877-827-6207, we would love to find a system that fits your needs.

Aug. 11th, 2020

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Verified Customer

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Anonymous

It hasn’t been working. I tested it again yesterday and there was no response. I can’t get someone in this thing. Service is pretty good but if there is an emergency, I would be without help.

5 years ago

Reply from MobileHelp

Please give us a call at 877-827-6207, Option 1, so that we may resolve this for you.

Aug. 11th, 2020

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Verified Customer

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Atrice

Service is courteous and they tell you when you ask a questions. I would like somebody to get in touch with me to see if set up is complete.

5 years ago

Reply from MobileHelp

We would love to reach out! What is your best contact number? You can also reach us by dialing 877-827-6207, Option 1 and Tech Support would be happy to test your system and answer any questions you may have.

Aug. 11th, 2020

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Verified Customer

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Anonymous

I got good customer service. They answered all my questions. There isn’t anything I dislike.

5 years ago

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Verified Customer

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Alexys Mabelvale, AR

If I have any questions, customer service goes ahead and answers them. It has helped.

5 years ago

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Verified Customer

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Linda Mobile, AL

I don’t have any dislikes. I tested it and it works wonderfully. They always answer.

5 years ago

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Verified Customer

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Annie Lexington, NC

I love it. I hit the button and automatically someone is on the line. There is nothing I dislike.

5 years ago

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Verified Customer

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William Tisdale Ewa Beach, HI

Fast & friendly responses. V. easy to use equipment. Reasonable prices. They earned my trust.

5 years ago

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Verified Customer

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William DeVelbiss Boron, CA

Great connection service. Easy installation. Very informative service representatives.

5 years ago

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Verified Customer

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On behalf of Terry Henderson, NV

They have contacted my Aunt when needed. Got her the proper help. Contacted me also.

5 years ago

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Verified Customer

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Larry Fletcher Toledo, IA

Sales people answered all my questions. They went over all the materials completely.

5 years ago

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Verified Customer

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Annie Hall Middletown, DE

Good service. I would like the pocket device that I need to have whenever I leave the house to be smaller.

5 years ago

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Verified Customer

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Barb Orlando, FL

Was impressed with service and nonpushy reps. Already shared with my 87 Mother who got one

5 years ago

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Verified Customer

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Lynvel Burnett Oakridge, OR

I bought this service for three months to evaluate how my parents would use it. Then Mobilehelp charged my account automatically without my approval.

5 years ago

Reply from MobileHelp

Thank you for your feedback. The billing continues as long as you have the equipment. We provide the equipment at no charge with active service. This is also listed in the terms and conditions of service that is received in the box with the system, as well as, a copy is mailed out that is signed by returned back to MobileHelp. If you need any further assistance, please contact us at 877-827-6207.

Aug. 10th, 2020

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Verified Customer

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N Olsson Ocean Springs, MS

WE have had some questions and a couple of problems but the customer service has been great.

5 years ago

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Verified Customer

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Rebecca Zwetsch Colorado Springs, CO

Convenient, efficient, easy to install, monthly testing of equipment makes me feel secure

5 years ago

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Verified Customer

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Roger Adelmann League City, TX

Good equipment and services, especially the remote device I can wear when travelling.

5 years ago

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Verified Customer

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Rosalie Moore Evergreen, CO

I am new to MobileHelp but their staff was so knowledgeable and helpful during the setup.

5 years ago

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Verified Customer

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alonzo Doanes Peachtree City, GA

Excellent service, nice employees, short turn around to receive equipment and good follow up.

5 years ago

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Verified Customer

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Susan Berkowitz Boynton Beach, FL

Great Customer service - answers concerns clearly. Notifies of there is a Power failure.

5 years ago

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Verified Customer

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I don't want to give my name. Colorado Springs, CO

They were very helpful in talking to them. The price is lower than some others.

5 years ago

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Verified Customer

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Kara Lynne Burns Evart, MI

They have been helpful, friendly and professional from the beginning contact with them.

5 years ago

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Verified Customer

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Patricia [Pat] Menningen Waukesha, WI

Helpful answers before and during start-up... offered both devices when I was unsure what kind I would like to wear.

5 years ago

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Verified Customer

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jutta culbertson Wauconda, IL

it is easy to work with and comfortable. And the price is right. Very nice sales person.

5 years ago

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Verified Customer

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Paula Spitz Plano, IL

They are always there for me and are polite and eager to help. Even in the middle of the night.

5 years ago

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Verified Customer

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Thelma Knoles Petersburg, IL

Too sensitive for active people. Mine just went off today when I leaned over to sit on the toilet. For not so active person, it would be rated a 5

5 years ago

Reply from MobileHelp

Hi Thelma! Thank you for your feedback. One suggestion, if the fall button is too sensitive for your lifestyle, you can always wear the standard button - where you press if you need help. Or if you need help on how to limit false alarms with your fall detection pendant, we would be happy to discuss those options with you. Give us a call at 877-827-6207.

Jun. 26th, 2020

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Verified Customer

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Craig Timm Elkhorn, NE

They explained everything about the process. They did what they said they would do for us.

5 years ago

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Verified Customer

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Judy H Roaring Springs, TX

They are thorough with information you can understand and prompt if you need them

5 years ago

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Verified Customer

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Presentacion Soberon Monterey, CA

So far no emergency but good to have its many good capabilities and the service if it does happen

5 years ago

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Verified Customer

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Jennifer Carrasco Seattle, WA

Ease of set up, well designed bracelet. Very clear and well printed out directions

5 years ago

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Verified Customer

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roberta Sedro-Woolley, WA

havent needed to use so cant say its quite. nice looking. out of the way so hopefully if needed will work

5 years ago

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Verified Customer

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Sandra Glickman Sharon, CT

Gives me security in case I fall and I am confident the company will get help to my door.

5 years ago

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Verified Customer

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Shirley Fayetteville, GA

Considerate, understanding & comfort in that they listened & offered the best service.

5 years ago

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Verified Customer

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Gregory Wilson Key West, FL

I accidentally bumped into a device and the 911 dispatcher immediately came through.

5 years ago

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Verified Customer

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Sonja Stuart Lake Placid, FL

Feel secure living alone at 81. No neighbors nearby. Customer service very helpful and friendly.

5 years ago

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Verified Customer

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Chrissy Fort Myers, FL

Makes me feel secure home or away. My only problem is charging the pendant everyday. Sometimes it wakes me up!

5 years ago

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Verified Customer

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Susan t Malloy Fort Myers, FL

Ease of set-up and payment. I hit the button by mistake once and received a call right away!

5 years ago

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Verified Customer

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Anonymous Grovetown, GA

My favorite thing is the GPS and that it goes outside. I’ve tested it and it was fine. They responded fast.

5 years ago

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Verified Customer

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Ricky Weatherford, TX

They’re a good company. They’ve been really helpful. I feel a lot better with my mother being by herself.

5 years ago

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Verified Customer

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Anonymous Spring Lake, NJ

The device is very efficient. I think it is very good. I use the wrist band most of time.

5 years ago

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Verified Customer

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Dennis Enola, PA

Tested it several times and the tests ae very successful. It is very easy to use.

5 years ago

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Verified Customer

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R.J.G Houston, TX

I’ve had a good experience with the company the two occasions I’ve used it. The price is high.

5 years ago

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Verified Customer

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Anonymous Jackson, MI

I use it most of the time, though there are some days I forget. The people are very helpful.

5 years ago

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Verified Customer

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Anonymous Jacksonville, FL

MobileHelp is easy to use and they’ve been very helpful and polite. I feel safe.

5 years ago

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Verified Customer

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Carole Palm Harbor, FL

I’ve tested it, haven’t had to use it for an emergency, and they’ve responded quickly.

5 years ago

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Verified Customer

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Monty Dyersburg, TN

So far they are very prompt and helpful. It is very easy and user friendly. I like the convenience.

5 years ago

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Verified Customer

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Anonymous Stratford, CT

I know it is there if I need it and it is easy to use because everything is fine.

5 years ago

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Verified Customer

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Debra Chico, CA

Reliable and easy to use for my mother who tested and said it was a good experience.

5 years ago

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Verified Customer

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B Bridgewater, VA

The device is handy and I haven’t had any problems with it and have tested it.

5 years ago

MobileHelp Reviews