Name: MobileHelp
Rating: 4.6

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Verified Customer

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Norman Wruble Deerfield Beach, FL

Thank goodness I have not had to call for help yet, but its comforting to know you are there.

3 years ago

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Verified Customer

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Mary Miller Donalsonville, GA

Excellent verbal response time when button pushed, knowledgeable and kind customer service

3 years ago

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Verified Customer

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Elizabeth A Confesor San Juan Capistrano, CA

As a new customer, it works well for me so far. Customer Support was pleasant and helpful.

3 years ago

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Verified Customer

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Trudy Koeze Pinehurst, NC

i have no experience with this at this time. I have bumped the necklace several times but it is easy to stop.

3 years ago

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Verified Customer

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Jennie Van Schaick Greensboro, NC

Simple and easy to use with very bright indicators. However, the cost is very high.

3 years ago

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Verified Customer

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Derik Greenwood, IN

Friendly. Fast. Affordable. Quality product and rates highest on many review sites.

3 years ago

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Verified Customer

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BettyAnn Rasso New Smyrna Beach, FL

ver y quick response. Seem caring. Products seem to be of excellent. Easy to use. Feel secure.

3 years ago

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Verified Customer

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Sandy Rossy Decatur, GA

I'm not happy with the round wall hanging device. It is way to easy to set off an alarm if I have to move the device

3 years ago

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Verified Customer

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Mike Coppess Bellevue, WA

Not real happy with the pendant fall alert, it doesn't seem to work very well, every think else seems to work good

3 years ago

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Verified Customer

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Leslie Scherman Woodinville, WA

The sales people have been very helpful. The company had the devices that I needed

3 years ago

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Verified Customer

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Rosemarie Van Duzer

Always caring and concerned. The technicians have been very patient in explaining everything!

3 years ago

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Verified Customer

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Lisa Emory Cary, NC

Because the system works, I know we had to use it and EMS was dispatched immediately

3 years ago

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Linda Burdell Theodore, AL

Love it except the watch rather have the pendant but can't afford anything else

3 years ago

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Verified Customer

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Pat Rogers Inglewood, CA

Great customer service. I love all the equipment. I am going to recommend to a friend.

3 years ago

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Verified Customer

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Dawn Punta Gorda, FL

ease of ordering online, excellent followup by customer service..highly recommend

3 years ago

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Verified Customer

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Tina Ryals San Antonio, TX

The quality of the equipment. The hold time was a little long when testing equipment once it had arrived.

3 years ago

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Verified Customer

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Nicole Carter Columbus, OH

They have been very quick to respond when needed and when it was a false alarm very good and polite

3 years ago

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Verified Customer

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Joyce Cammack Flint, TX

They have been been polite, professional. Answered promptly and sent help right away.

3 years ago

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Verified Customer

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Anna Herndon Jacksonville, FL

Knowing I can get help if needed. I have a problem with my heart and it is security.

3 years ago

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Verified Customer

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Charlotte Jones Exeter, CA

Easy to use and meets all our needs. We feel very confident for our father to have this system.

3 years ago

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Verified Customer

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Marilou Falls Church, VA

Since purchase, I did not yet need to use the equipment. Delivery, set up and testing the system went very well.

3 years ago

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Verified Customer

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Shirley Walnut Creek, CA

Accidentally (false alarm) -in my way-remembering to empty pocket of device at end of day. Still a very good product

3 years ago

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Verified Customer

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Charles Twiddy Laurel, MS

Very good reviews; Customer service was very detailed on every on the products. Quality product.

3 years ago

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Verified Customer

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Bau Bau K. Nance Cambridge, MA

I preferred the necklace, but it's too "sensitive" and alarm goes off almost daily. So, I returned it and kept the wrist one.

3 years ago

Reply from MobileHelp

Hi Bau, We received your review and we apologize for any inconvenience you have experienced with the false alarms. We are glad to see that you have already contacted our Technical Support team for assistance with this. Please do not hesitate to contact us if any further assistance is needed. The fall detection pendant can be added again at any time should you need it again in the future, and our Technical Support team will be happy to go over best practices to avoid most false alarms. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

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Verified Customer

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Randy Snelling New Albany, IN

Quick response times, even to false alarms. Customer service is very good with help when needed.

3 years ago

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Verified Customer

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Carol B Plainfield, IL

So far, so good-we've just had it about 3 months. The fall detection medallion works well.

3 years ago

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Verified Customer

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Jonathan P McKenney Sr. White Hall, AR

They make me feel safe. Their customer service is very helpful when I needed to know something

3 years ago

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Verified Customer

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Marta O'Neill Maryland Heights, MO

System was quickly and easily installed; it was easy to operate; and it did the job!

3 years ago

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Verified Customer

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Verdie Nummy Eclectic, AL

I haven't had to use the service yet but knowing they are there if I need them is security for me.

3 years ago

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Verified Customer

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Michael Abril Fresno, CA

Setting payment up for a month to month. Make it easier for adding family have phone number to to the system.

3 years ago

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Verified Customer

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Marjorie Kravat Mio, MI

Cause they are special, there on guard., Its very senetive for me cause Im active right now.,

3 years ago

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Verified Customer

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Paul Rogers Sterling Heights, MI

Easy to setup, knowledgeable staff provided guidance with what system would work best

3 years ago

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Rita M Vancouver, WA

Emergency responders were notified and arrived to help me when I needed attention.

3 years ago

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Verified Customer

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Peggy Haynes daughter of the user, Allie Mae Jetton Brownsville, TN

My mom has fallen two times and was not injured and was able to get to her feet and no alarm was sent from the necklace. I do test it periodically.

3 years ago

Reply from MobileHelp

Hi Peggy, We received your review and we are sorry to hear about your mother's falls. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment and previous alarms with you to help prevent this from happening in the future. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 21st, 2021

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Verified Customer

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Walter Cheney Avon Park, FL

They are perfect, help is always quick and clear. Anita and I feel safer and less stressful.

3 years ago

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Verified Customer

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Leola Abraham New Berlin, WI

It was easy to set up and the response time when i accidently set it off was very quick

3 years ago

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Verified Customer

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Marsha Cope Dayton, OH

They were very helpful in making sure I had my MobileHelp equipment set up correctly.

3 years ago

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Verified Customer

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Laura Chapman daughter of Catherine Calleja Dearborn Heights, MI

Mobile Help has responded every time. Even when she has pushed the button by mistake.

3 years ago

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Verified Customer

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William Moy Cherry Hill, NJ

Thank goodness I never needed to use it but my kids feel so safe with me having it

3 years ago

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Verified Customer

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John P. F. Lopez Holmdel, NJ

They help me care for my father when he is in distress, which significantly lessens my own stress.

3 years ago

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Verified Customer

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Tana Stigile Carson City, NV

It has gone off for no reason. When service has called, they have instructions that were not specific. They said call service.

3 years ago

Reply from MobileHelp

Hi Tana, We received your review and we apologize for any inconvenience experienced. We would like to contact you for further assistance with your account and your concerns about the emergency alert. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Apr. 23rd, 2021

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Verified Customer

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Jan Baseman Glenville, MN

Always very helpful. Great product for the money. Would be happy to recommend to my friends.

3 years ago

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Gail Glendale, CA

Responsive and attentive to calls they are alert good listeners and always polite

3 years ago

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V. Beebe Wakefield, MA

The button on the necklace is very sensitive, mine went off twice when I was just turning over in bed.

3 years ago

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Verified Customer

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George Jewett San Jose, CA

System was not complicated to install and gives peace of mind for safety of family member

3 years ago

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John Shea North Tonawanda, NY

Prices are presented up front, no surprises with clear easy to follow instructions.

3 years ago

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Rosie Brown Kansas City, MO

Because it seemed to go off for no reason and sometimes it does it at midnight while I'm sleeping and scares me

3 years ago

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Virginia (Ginger) Michels Lindale, TX

The product is easy to use and I feel very safe. I am able to play golf and enjoy my life.

3 years ago

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Gary Getman Buckeye Lake, OH

have proven system effectiveness, plus response with coordinating ems facilities

3 years ago

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Brenda Grand Rapids, MI

When my husband has to go to work, he can be sure that I'll be safe until he gets home.

3 years ago

MobileHelp Reviews