Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Michael Leslie Flint, MI

4 years ago

check_circle

Verified Customer

star star star star star

Curtis Denny Coeur D Alene, ID

Being a new subscriber, I accidentally tripped the fall alert...system worked perfectly.

4 years ago

check_circle

Verified Customer

star star star star star

Susan L Soms Northport, AL

Always answer my questions thoroughly. Very courteous.. Reps are knowledgeable themselves.

4 years ago

check_circle

Verified Customer

star star star star star

Lisa Matthews Sevierville, TN

So far my experience has been excellent equipment, response time and customer service.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Milicent Mack Carrollton, GA

The communication is unclear. I keep getting alerts that service is unavailable. I would expect someone to contact me with a backup plan if that is the case

4 years ago

Reply from MobileHelp

Hi Milicent, We received your review and we would like to apologize for any issues you are having with the equipment. We would like to contact you to further assist with resolving this issue and providing you with any equipment replacement needed. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Peggy L. Littleton, CO

Very comforting to know they are there.i set it off once and the cancel process was wonderful.

4 years ago

check_circle

Verified Customer

star star star star star

Casandra Cansler Hixson, TN

response to fall alerts for my father, professional interactions with call center staff

4 years ago

check_circle

Verified Customer

star star star star star

Cora Janacek Marshfield, MO

My mother accidentally called for help 2-3 times, and someone answered immediately.

4 years ago

check_circle

Verified Customer

star star star star star

Mary Simpson Pearl, MS

They have been very helpful each time I have called about my mothers account.

4 years ago

check_circle

Verified Customer

star star star star star

Martha S. Gabrosek Eastlake, OH

It is very easy to use. I particularly like the wrist band. I feel very confident with it.

4 years ago

check_circle

Verified Customer

star star star star star

Guadalupe L Parrish Wheat Ridge, CO

I'm a new costumer but so far its been good. I accidently set it off once so I know it works.

4 years ago

check_circle

Verified Customer

star star star star star

Maria Pinto Sacramento, CA

Everyone is very patient, professional & courteous that I have interacted with.

4 years ago

check_circle

Verified Customer

star star star star star

Rosemarie Werner Standish, MI

No aggressive techniques kind and considerate information to all my questions and concerns

4 years ago

check_circle

Verified Customer

star star star star star

Jan Seymour Morganton, GA

They are prompt replying to an alert. They make test calls easy. The price was right.

4 years ago

check_circle

Verified Customer

star star star star star

Willis Dawson Paducah, KY

Wife accidentally set the monitor off and in a few minutes they were responding.

4 years ago

check_circle

Verified Customer

star star star star star

Faith Smith Salem, OR

The fire department comes fast whenever like button gets pushed on any of my devices

4 years ago

check_circle

Verified Customer

star star star star star

Harold Fort Myers, FL

They were helpful, answering all our questions and they understood and listened to our needs

4 years ago

check_circle

Verified Customer

star star star star star

Judith Steinberg Wantagh, NY

A few times the pendant accidentally was jostled and a voice inquired if I was ok!

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lisa Lerner Burleson, TX

Lots of issues with the equipment. They don't work on certain areas, battery life is very low and has to replace several pieces right after receiving them.

4 years ago

Reply from MobileHelp

Hi Lisa, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We would like to contact you to further assist with resolving any issues you are having. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers and we want to make sure that you experience nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jun. 16th, 2021

check_circle

Verified Customer

star star star star star

Richard Komar New York, NY

I was testing my alert in Kentucky, and I got in touch the operator in 25 seconds.

4 years ago

check_circle

Verified Customer

star star star star star

Norman Wruble Deerfield Beach, FL

Thank goodness I have not had to call for help yet, but its comforting to know you are there.

4 years ago

check_circle

Verified Customer

star star star star star

Mary Miller Donalsonville, GA

Excellent verbal response time when button pushed, knowledgeable and kind customer service

4 years ago

check_circle

Verified Customer

star star star star star

Elizabeth A Confesor San Juan Capistrano, CA

As a new customer, it works well for me so far. Customer Support was pleasant and helpful.

4 years ago

check_circle

Verified Customer

star star star star star_border

Trudy Koeze Pinehurst, NC

i have no experience with this at this time. I have bumped the necklace several times but it is easy to stop.

4 years ago

check_circle

Verified Customer

star star star star star

Jennie Van Schaick Greensboro, NC

Simple and easy to use with very bright indicators. However, the cost is very high.

4 years ago

check_circle

Verified Customer

star star star star star

Derik Greenwood, IN

Friendly. Fast. Affordable. Quality product and rates highest on many review sites.

4 years ago

check_circle

Verified Customer

star star star star star

BettyAnn Rasso New Smyrna Beach, FL

ver y quick response. Seem caring. Products seem to be of excellent. Easy to use. Feel secure.

4 years ago

check_circle

Verified Customer

star star star star star_border

Sandy Rossy Decatur, GA

I'm not happy with the round wall hanging device. It is way to easy to set off an alarm if I have to move the device

4 years ago

check_circle

Verified Customer

star star star star star_border

Mike Coppess Bellevue, WA

Not real happy with the pendant fall alert, it doesn't seem to work very well, every think else seems to work good

4 years ago

check_circle

Verified Customer

star star star star star

Leslie Scherman Woodinville, WA

The sales people have been very helpful. The company had the devices that I needed

4 years ago

check_circle

Verified Customer

star star star star star

Rosemarie Van Duzer

Always caring and concerned. The technicians have been very patient in explaining everything!

4 years ago

check_circle

Verified Customer

star star star star star

Lisa Emory Cary, NC

Because the system works, I know we had to use it and EMS was dispatched immediately

4 years ago

check_circle

Verified Customer

star star star star star

Linda Burdell Theodore, AL

Love it except the watch rather have the pendant but can't afford anything else

4 years ago

check_circle

Verified Customer

star star star star star

Pat Rogers Inglewood, CA

Great customer service. I love all the equipment. I am going to recommend to a friend.

4 years ago

check_circle

Verified Customer

star star star star star

Dawn Punta Gorda, FL

ease of ordering online, excellent followup by customer service..highly recommend

4 years ago

check_circle

Verified Customer

star star star star star_border

Tina Ryals San Antonio, TX

The quality of the equipment. The hold time was a little long when testing equipment once it had arrived.

4 years ago

check_circle

Verified Customer

star star star star star

Nicole Carter Columbus, OH

They have been very quick to respond when needed and when it was a false alarm very good and polite

4 years ago

check_circle

Verified Customer

star star star star star

Joyce Cammack Flint, TX

They have been been polite, professional. Answered promptly and sent help right away.

4 years ago

check_circle

Verified Customer

star star star star star

Anna Herndon Jacksonville, FL

Knowing I can get help if needed. I have a problem with my heart and it is security.

4 years ago

check_circle

Verified Customer

star star star star star

Charlotte Jones Exeter, CA

Easy to use and meets all our needs. We feel very confident for our father to have this system.

4 years ago

check_circle

Verified Customer

star star star star star_border

Marilou Falls Church, VA

Since purchase, I did not yet need to use the equipment. Delivery, set up and testing the system went very well.

4 years ago

check_circle

Verified Customer

star star star star star_border

Shirley Walnut Creek, CA

Accidentally (false alarm) -in my way-remembering to empty pocket of device at end of day. Still a very good product

4 years ago

check_circle

Verified Customer

star star star star star

Charles Twiddy Laurel, MS

Very good reviews; Customer service was very detailed on every on the products. Quality product.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Bau Bau K. Nance Cambridge, MA

I preferred the necklace, but it's too "sensitive" and alarm goes off almost daily. So, I returned it and kept the wrist one.

4 years ago

Reply from MobileHelp

Hi Bau, We received your review and we apologize for any inconvenience you have experienced with the false alarms. We are glad to see that you have already contacted our Technical Support team for assistance with this. Please do not hesitate to contact us if any further assistance is needed. The fall detection pendant can be added again at any time should you need it again in the future, and our Technical Support team will be happy to go over best practices to avoid most false alarms. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Randy Snelling New Albany, IN

Quick response times, even to false alarms. Customer service is very good with help when needed.

4 years ago

check_circle

Verified Customer

star star star star star

Carol B Plainfield, IL

So far, so good-we've just had it about 3 months. The fall detection medallion works well.

4 years ago

check_circle

Verified Customer

star star star star star

Jonathan P McKenney Sr. White Hall, AR

They make me feel safe. Their customer service is very helpful when I needed to know something

4 years ago

check_circle

Verified Customer

star star star star star

Marta O'Neill Maryland Heights, MO

System was quickly and easily installed; it was easy to operate; and it did the job!

4 years ago

check_circle

Verified Customer

star star star star star

Verdie Nummy Eclectic, AL

I haven't had to use the service yet but knowing they are there if I need them is security for me.

4 years ago

check_circle

Verified Customer

star star star star star_border

Michael Abril Fresno, CA

Setting payment up for a month to month. Make it easier for adding family have phone number to to the system.

4 years ago

MobileHelp Reviews