Name: MobileHelp
Rating: 4.6

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Verified Customer

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James Lemerond Katy, TX

In my limited experience, they have been very helpful and responsive to my needs!

2 years ago

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Verified Customer

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Scott Byron Manahawkin, NJ

Generally good device, but my first GPS unit had charging issues and needed to be replaced. The staff was very helpful.

2 years ago

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Verified Customer

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Sue Bemis Milan, MI

Haven't had it long to know how it all works. Not sure if having a wrist and neck mobile good or band.

2 years ago

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Verified Customer

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Richard S Elmore Lake Villa, IL

Nation Wide I can use Mobile Help when walking in the Lake County Forest Preserves.

2 years ago

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Verified Customer

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Dennis & Diann Kroger Davenport, IA

They immediately respond when you need help. Nice friendly staff always willing to help.

2 years ago

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Verified Customer

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Lydia M Popish Boynton Beach, FL

you told us it needed to be charged every 5 days but it only last for 2 days and sometimes it wakes me up in the middle of the night

2 years ago

Reply from MobileHelp

Hi Lydia, We received your review and we apologize for any battery issues you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any equipment replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Nov. 30th, 2021

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Verified Customer

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J Schenberg Chesterfield, MO

My one time I accidently set off my help button the response from MH was rapid and efficient

2 years ago

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Verified Customer

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Monika Forsteire Winder, GA

Very helpful and friendly. Help is there; even when I accidentally pressed the alarm button

2 years ago

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Verified Customer

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Jeff Hunter Harrison Township, MI

The product works great and customer support is very helpful testing the equipment

2 years ago

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Verified Customer

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Connie Born Juneau, WI

When My mother accidentally hit the button they responded FAST . installing this for my mom was a breeze.

3 years ago

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Verified Customer

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Michelle Rocha Smyrna, GA

Telephone operator with Mobile help customer reps are amazing, kind and patient!

3 years ago

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Verified Customer

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Nicholas Spennato West Chester, PA

Always available to answer questions. There are enough safety devices that provide assistance.

3 years ago

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Verified Customer

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vicki ralston Gulf Shores, AL

They were very helpful during the set up answered all my questions and then some.

3 years ago

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Verified Customer

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Carlyn Gembel Peoria, AZ

the speedy response to fall button in bathroom. button was pushed while installing in error

3 years ago

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Verified Customer

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Peggy Burleson, TX

So far so good, am able to reach live person to get answers. Very easy to test system.

3 years ago

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Verified Customer

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Robert Cuthill Saint Paul, MN

The system works and staffs are very responsible and answer all questions quickly and friendly

3 years ago

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Verified Customer

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Cathie kautz Billings, MT

Very patient with me when I had a couple false alarms this is all new to me and I am nervous

3 years ago

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Verified Customer

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Nancy Rife Rossville, IL

Extremely pleased with the ease of talking to, and getting help from MobileHelp.

3 years ago

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Verified Customer

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Charolette Groce Pensacola, FL

I have not needed to use my devise, however I have faith that it will help me when needed.

3 years ago

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Verified Customer

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Richard Oyer Goshen, IN

It is easy to use and affordable and I've already recommended Mobile to a friend.

3 years ago

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Verified Customer

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Gloria Hernandez Lincoln, NE

Product doesn't work as far away from base as portrays. Response times are VERY slow. Lanyard on landline device is not easy to adjust. It should be a magnetic clasp.

3 years ago

Reply from MobileHelp

Hi Gloria, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team can help review the equipment and provide any replacements needed. And we do offer a wide variety of systems for different lifestyles; we would be more than happy to help ensure you are using the best one for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

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Verified Customer

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Marcella Seiter Oklahoma City, OK

I am not comfortable with the fact that the main box where you can speak with someone if you take a fall or are in need of assistance is not always where you can speak to a person.

3 years ago

Reply from MobileHelp

Hi Marcella, We received your review and we definitely understand your concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the account with you and find any alternatives available to help resolve this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

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Verified Customer

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Jackie Garrett Lawrenceburg, TN

So far I have not use it but it was fast and easy to set up and text the device.

3 years ago

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Verified Customer

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Cassandra Gonzalez Tagal Las Vegas, NV

They helped me like when I first started with them they have always been there when I've need them

3 years ago

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Verified Customer

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Mary Brown Stockton, CA

It come handy it work very good it can save my life all i have to do is push one buttom

3 years ago

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Verified Customer

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Jacqueline Mohall, ND

Easy to use. Friendly staff. Quick response even if false alarm. Gives me peace of mind.

3 years ago

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Verified Customer

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Kathy Warner Georgetown, OH

Sorry to say we had to use it and it worked great ! The medics were there in no time !

3 years ago

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Verified Customer

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Fred Magaziner Pikesville, MD

Well we aren't infatuated with it. Our only experience has been one time with a false alarm during our dinner. That scared the daylights out of us.

3 years ago

Reply from MobileHelp

Hi Fred, We received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you were able to speak with our Technical Support team for assistance with this concern. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Oct. 14th, 2021

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Verified Customer

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Patricia DeLaCruz Aurora, CO

Convenience and cost. I already referred someone because my mom feels so much safer.

3 years ago

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Verified Customer

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Ranetta Ericks Concord, CA

When my husband dropped his button, MobileHelp immediately came through the box.

3 years ago

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Verified Customer

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Russ Dahlen Joliet, IL

Haven't needed to use alert yet. I know this alert system is rated best by Best Company's.

3 years ago

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Verified Customer

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Shiona Deighton Cupertino, CA

I've been very impressed with the quick response when the system was accidentally alerted !

3 years ago

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Verified Customer

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Kay Dressel Walnut Creek, CA

I have mistakenly set the alarm off and they were responding and helpful. Always very pleasant.

3 years ago

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Verified Customer

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Rita Wa;sj Indianapolis, IN

They have answered right away and were very polite when I cancelled my accidental calls

3 years ago

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Verified Customer

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Pat Bennett Ripon, CA

I chose the wrist band and I regret it...Material is cheap, the band holders don't stay in place and I had a skin reaction

3 years ago

Reply from MobileHelp

Hi Pat, We received your review and we apologize for any inconvenience you have experienced with the wristband. Most versions of our wrist buttons can have their bands replaced with any standard watch band. Our Technical Support team may also have alternative bands available for you. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure that you receive nothing less. Our Technical Support team would be happy to give you a call to review the account and help resolve any equipment issues you are having. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2021

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Verified Customer

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Donita Compton Columbus, IN

3 years ago

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Verified Customer

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Renee Phillips Boca Raton, FL

Thankfully, I haven't had an occasion to avail myself of their assistance. I had a question which was answered.

3 years ago

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Verified Customer

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MARY RAY Rineyville, KY

Because they respond really quick. The keep checking on me if my machine goes off

3 years ago

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Verified Customer

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Janet C Tyler Springfield, MO

When beginning I hit the button for help and immediately the emergency person was there.

3 years ago

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Verified Customer

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Cheryl Taylor High Point, NC

The customer service representative who helped me set up the account was very helpful

3 years ago

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Verified Customer

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Janet Bauert Sanford, TX

My mother in law has accidentally set it off during the night and MobileHelp was on it immediately.

3 years ago

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Verified Customer

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Janice Leonard Long Beach, WA

The customer service is the best! Thankfully, we have not had to activate the HELP button.

3 years ago

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Verified Customer

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Liza L Duart Waterbury, CT

My Uncle had a five minute wait time while trying to test his new system. Says he could have been dead on the floor.

3 years ago

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Verified Customer

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Paula Groth Cromwell, CT

I have not had to use the service, but knowing it's there if I need it, gives me peace of mind.

3 years ago

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Verified Customer

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Barbara Beougher Hayward, CA

Peace of mind and sense of security. Pendant is light weight and comfortable. Charges quickly

3 years ago

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Verified Customer

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Dwight Schaffner Bethlehem, PA

They responded very quickly when she pushed her button even though it was an accident.

3 years ago

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Verified Customer

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Lillian Petkus Dayton, OH

Gives me various options for movement while giving me peace of mind if something were to happen

3 years ago

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Verified Customer

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Dorothy Hughes San Luis Obispo, CA

It is easy to use and compact Haven’t really used it for an emergency yet. Lots of good components.

3 years ago

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Verified Customer

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John F. Midkiff III Huddleston, VA

Customer Service; Excellent. Packaging and ease of setup; Excellent. Follow-up call; Excellent.

3 years ago

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Verified Customer

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Marilyn Humboldt, IA

I have not had any problems with my devices. They perform as expected. I am very satisfied.

3 years ago

MobileHelp Reviews