Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Kumar

It is very big and clunky to wear. Request better design and make it thin, light and efficient.

3 years ago

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Rose Trimble

Accidentally hit the button and they were there instantly

3 years ago

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Sheila Ronis

The devise works perfectly as advertised.

3 years ago

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Diane

We've used it 3 times and it worked perfectly.

3 years ago

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Mary

I feel safe where I go. Your customer service is excellent.

3 years ago

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Richard

I did not like that I had to be on hold a couple of times to reset it when I tested it.

3 years ago

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Judy

So far so good. Medical Guardian is there if you need them.

3 years ago

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Anonymous

Very light weight device. They are very quick to respond.

3 years ago

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Shirley L. Rogers

Reliability, responsiveness and overall value

3 years ago

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Wayne

Customer service was excellent and professional

3 years ago

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Anonyous

Quick response very friendly show concern and reliable

3 years ago

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Phoebe Ward

Helpful, friendly and easy to use.quality product

3 years ago

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Sandra Posin-Naham

They are very fast when I hit the button in error.

3 years ago

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Alvin Wander

When a device loses power the communication is the worst. If you wear it under a shirt, how do you ever know the battery is dead

3 years ago

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Jan Talbot

Great install and great response when needed

3 years ago

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Sally Chichester

The battery life when I got it never lasted all day and now the battery life is about 4 hours.

3 years ago

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Kenneth Davidson

Customer Service, Simple Setup, Simple Pay, People

3 years ago

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Barbara

0

3 years ago Edited January 10, 2024

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Patricia Williams

For my 89 yr old mom. Customer service was great

4 years ago

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Hal Cunningham

Highest rated online. Leon's salesmanship was excellent.

4 years ago

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Nanci Cochrane

Well they said it was shipped yesterday and fed ex said they haven't received it yet.

4 years ago

Reply from Medical Guardian

Hello, Nanci. Thank you for your review. It looks like the device has since arrived and been activated with a member of the customer service team. Please call if there is anything else we can do for you!

Dec. 1st, 2020

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Anonymous

The device seems to work and it's easy to use.

4 years ago

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Anonymous

They are prompt in answering the call button .

4 years ago Edited September 14, 2021

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andrew

always answer within seconds when button is pressed

4 years ago

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Joan Silveira

Time to reach an operator or customer service rep is too long for this important service.

4 years ago

Reply from Medical Guardian

Greetings Joan and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a different product better suited to your needs then or run through another test then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

Nov. 10th, 2020

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Verified Customer

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Marie

Good pricing. Excellent support service.

4 years ago

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Kathy Hooper

Service, Customer Service, Support, Knowledgeable

4 years ago

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Nadine

Medical Guardian seems to work but I do not like that the device is heavy.

4 years ago

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Barbara

I was quite satisfied with quick response to my test but it is nothing exceptional.

4 years ago

Reply from Medical Guardian

Greetings Barbara and thanks for the review! We are glad you are enjoying the peace of mind of having a Medical Guardian medical alert system. If there is anything we can do to earn your 5-star satisfaction then please let us know! Thanks again for your review and have a great day!

Nov. 6th, 2020

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Verified Customer

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Bonnie

I am very well protected it medical guardian. I got some of my questions answered.

4 years ago

Reply from Medical Guardian

Greetings Bonnie and thanks for the review! We are glad you are enjoying the peace of mind of having a Medical Guardian medical alert system. If there is anything we can do to earn your 5-star satisfaction then please let us know! Thanks again for your review and have a great day!

Nov. 6th, 2020

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Clenda Hardesty

Prompt immediate response and assistance

4 years ago

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Steve Darrell

User-friendly. Good value. Variety of options.

4 years ago

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Tom

good clear signal and answered promptly and professionally

4 years ago

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Judith Cohen

The answer to a "pressed button" is quick.

4 years ago

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Mahlon Hancock

Don't like the central base, can't hear it, nor can they hear me unless I'm in the same room.

4 years ago

Reply from Medical Guardian

Greetings Mahlon and thank you so much for the review! We are sorry to hear you are finding your experience to be less than satisfactory. If you'd like to discuss a product that might be better suited to your needs then please contact us at 1-800-313-1191 to learn more about our services and products! Thanks again for the review and have a wonderful day!

Nov. 6th, 2020

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Rayena

It gives me a sense of security. They check up on me.

4 years ago

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Joyce

I like how quickly medical guardian responds to me.

4 years ago

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Serena

They got to it right away and knew who I was.

4 years ago

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jdg

Very helpful, very patient, and very knowledgeable!

4 years ago

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Robert D'Occhio

Very easy to use customer service excellent

4 years ago

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Sandra Wright Guilbeaux.

Everything Excellent ,Caring People and Feel Safe

4 years ago

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Anonymous

Our sales associate was very timely and helpful

4 years ago

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Nancy Wilkens

The contact that I've had with everyone has been great.

4 years ago

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Pamela Holley

Reliable and good customer Service, easy to use

4 years ago

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Michael Barham

The customer service representative was very professional and knowledgeable.

4 years ago

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Barbara Vasquez

No contract. Friendly people on line. Good service.

4 years ago

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Gary Shew

Very user friendly and response is very quick

4 years ago

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Tracey Garner

Attentativeness courteous thorough helpful

4 years ago

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Edward Tynes

The fall response does not work, I have tested the fall response three times and it has not worked.

4 years ago

Reply from Medical Guardian

Hello, Edward. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Verified Customer

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Ruth

We have not had to use it yet, but glad to know we have it.

4 years ago