Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Marcia Columbia, SC

I like that the device holds a charge for a long time.

4 years ago

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Verified Customer

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Anonymous Arlington, TX

Using the wrist and necklace alarms is very easy and nice.

4 years ago

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Edward (Bud) Carroll Bradenton, FL

Responsive staff and easy to use medical alert devices

4 years ago

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Lois Millbury, MA

Have not had it very long. Wish it was less bulky but like it overall

4 years ago

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PAMELA Nelms Navasota, TX

Good Service, Response, Provision and Followup for 1st call experience.

4 years ago

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Verified Customer

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Penelope Hess Gilbertsville, KY

I had to send my unit back because of technical difficulties. Due to my location the unit did not pick up cell tower; therefore unit was unreliable.

4 years ago

Reply from Medical Guardian

Hi, Penelope. Thank you for your review. We are sorry that the device was less than satisfactory and understand your needing to cancel. We hope that you are able to find a service that best fits your needs. Thank you.

Aug. 4th, 2020

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Verified Customer

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Ricardo Garcia y Suner Medford, MA

They are very friendly and prompt when sending equipment.

4 years ago

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Richard Hodsdon Glenwood, MN

They notified me quickly when there was a concern.

4 years ago

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Sal Harrison Township, MI

Excellent staffing, courteous and very professional

4 years ago

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Tony Cipolla Whippany, NJ

setup was very easy, staff was helpful during that process.

4 years ago

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Verified Customer

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debbie donahue

quick to respond. I feel safe having it in my home

4 years ago

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Arthur Olsen

Great customer Service agents. Equipment is very efficient.

4 years ago

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Roger

Very helpful staff setting up the system

4 years ago

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Gary Spivey

Effective, efficient and easy to install

4 years ago

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Martha Deininger

Helpfull staff in every. Immediate response when needed.

4 years ago

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Janice McLeod James Ford

They answer really quick and respond well.

4 years ago

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Lupe Waldrop

It is easy for my mom to use and big enough not to misplace

4 years ago

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Nancy

I tested it the day I got it. The charge doesn't seem to last.

4 years ago

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Pamela

Medical Guardian is easy to get. They answered me quickly.

4 years ago

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Anonymous

They’re supposed to send me a new one because it doesn’t work properly but they haven’t gotten back to me. I hope it gets better.

4 years ago

Reply from Medical Guardian

Hello. Thank you for you for your review. We are sorry that you have had a less than satisfactory experience. We are going to send you a private message to collect some account-specific information so that we may investigate this for you. Thank you.

Jul. 24th, 2020

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Verified Customer

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Ruth Pottier

Efficient process from inquiry to delivery to set up.

4 years ago

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Mary

have answered me twice when alarm was activated by mistake

4 years ago

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A Gill

I hit the button and they were very understanding

4 years ago

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Verified Customer

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Kay Schmees

I like the choice of a wrist band and a neck band

4 years ago

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Sara Curtis

Very pleased with all services provided.

4 years ago

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Joyce M

Outstanding customer service, fair price for the service

4 years ago

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Jeannine Fraser

They are mvery quick to answer when you are in need.

4 years ago

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Elois Teno Katy, TX

Good product, and comparable value for the price..

4 years ago

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Ann De Vries Woodridge, IL

Its very good...but not excellent....customer service is good

4 years ago

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Jim Jones Sebring, FL

Rapid response and technical help is very good

4 years ago

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Gina Manansala, daughter purchased for Father. Lincoln, CA

The ease of activation, customer service and usage.

4 years ago

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Elizabeth Sugar Grove, PA

I have it as a backup. The device is very dependable.

4 years ago

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Verified Customer

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Rosale Loveland, OH

The only thing that I don't like about the device is the band that's on the necklace.

4 years ago

Reply from Medical Guardian

Hi, Rosale. Thank you for your review. We are sorry that you find the current lanyard to be less than satisfactory. You can always change it out for something more comfortable to wear. If you have any questions or need assistance, please contact our Customer Care team at 800-313-1191. Thank you.

Jun. 25th, 2020

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Verified Customer

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Sharon Springboro, OH

The time I tested it, it worked. It met the requirements.

4 years ago

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Roger Cambridge, WI

They're really good to me. It works right for me.

4 years ago

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Stephen Sarasota, FL

I tested it and they responded. I find it all good.

4 years ago

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Randy Altoona, IA

I like that it has a GPS. I just tested it last week. They're so courteous.

4 years ago

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Robin Marietta, GA

It makes me feel very safe. It's just a superb product.

4 years ago

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Anonymous Shelburne, VT

I've never had to use it but it's convenient.

4 years ago

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Iva Daytona Beach, FL

I like that I can get help when I need help.

4 years ago

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Jo Ann Athens, TN

I had to test it and the one in the house works very well. They are slow answering.

4 years ago

Reply from Medical Guardian

Hi, Jo Ann. Thank you for your review. We are glad that you find that the device works very well! If you are having trouble with the response time, please contact our Customer Care team at 800-313-1191. One of our agents will be happy to assist you. Thank you.

Jun. 24th, 2020

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Verified Customer

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B. Macdowell Dallas, TX

Feel safe, secure. Help will be there, if I need it.

4 years ago

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Hiroko Todoroki Anaheim, CA

Easy to set up and the system is simple to use.

4 years ago

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Mike Nedrow, NY

Works great, no problems and quick answer when activated.

4 years ago

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Jane Underwood Bourbonnais, IL

No false alarms and light to let you know if it goes off.

4 years ago

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Verified Customer

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Mary Louise Shepard Wheatland, WY

When I do a monthly check, sometimes it takes 3 or 4 minutes before I get someone on the line

4 years ago

Reply from Medical Guardian

Hi, Mary Louise. Thank you for your review. We are sorry that the response time when testing is too long. One of our Customer Care agents would happy to assist you with this. Please call 800-313-1191 for assistance. Thank you.

Jun. 17th, 2020

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Verified Customer

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Michael Maselli Phoenix, AZ

Friendly, quick response, Helpful anytime I have a question

4 years ago

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Jay Hidden Valley Lake, CA

Quick response and I like the GPS capability

4 years ago

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Julie Rhodes Edgewater, MD

They are quick to take action and excellent on follow-up!

4 years ago

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Bobby Connellys Springs, NC

No problems press button and someone checks on me

4 years ago