Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous

I like to wear mine around my neck since it's easy to access. They always answer right away.

7 years ago

Reply from Medical Guardian

Thank you for reaching out. Regarding your issues with wearing the neck pendant, if you would be interested in a wristband, we should be able to switch that out for you without much hassle. The pendant would be highly water resistant, so you could use it while washing dishes or taking a shower. If you are interested, simply reply to this message with some identifying information, (your name, address and phone number), and we will reach out to see if we can help you with this issue. Any information shared in your response will not be posted to and will only be shared with Medical Guardian. Thank you for the review and have a great day!

Mar. 5th, 2018

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Ryan Schukei Presque Isle, MI

I like it because I can get help anywhere I am with it. So far I'm just happy with it.

7 years ago

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Marjorie Plymouth, IN

They sent help right away when I needed help and got ahold of my daughter right away.

7 years ago

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Betty R Thomas

I like that's portable, it's very convenient. I wear it everyday but thankfully haven't had to use it.

7 years ago

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John Dixon Sr. Ottawa, IL

My son picked it out for me. it's a very handy thing, I just hope I don't have to use it.

7 years ago

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Nancy Hughes Swarthmore, PA

I decided to get it since it had a GPS unit. I've never used it yet thank goodness.

7 years ago

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Bernard Goodman San Angelo, TX

They were supposed to send a replacement and they did not do it and I have been paying over three hundred dollars a year from nothing. I have not been very happy with it.

7 years ago

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Patsy Ferguson

The only time we've ever had to call them was to check in and make sure everything was working. That went well.

7 years ago

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Kathleen Reichert

The representative that worked with us convinced us of going with it. It's seems to be responsive but it's too expensive.

7 years ago

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Theresa Allen

I seeing this advertisement on TV several times so I called it. I tested it several times and it works fine.

7 years ago

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Don

The people that answer the phones hav always been very courteous and helped me in a timely manner.

7 years ago

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Momo

So far, every time we tested the device or called with concerns/questions, we have been pleased.

7 years ago

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Norman Ramaley Port Orange, FL

I think I picked them because of their advertising. It has worked really well when I needed it.

7 years ago

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Marsha L.

It's easy to use, affordable, and provides a level of peace of mind you really can't put a price on

7 years ago

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Customer

Excellent response and great customer service. Friendly operators. Very helpful.....

7 years ago

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Bill McCool

Top quality service, respondents are EMS trained and very accessible, better than competitors.

7 years ago

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Lawrence & Melda Morrill

They have always responded when we've asked questions or checked our connection.

7 years ago

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Sue

Reliable, great customer service, makes me feel secure is something should happen

7 years ago

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Rosemary Segelhorst

Reliable, worked great when needed for an Emergency which resulted in an Ambulance tide to ER.

7 years ago

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The Petruccio Family

have always been very efficent in every way ! it is peace of mind to know you are always there !

7 years ago

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Fannita Wagler Sarasota, FL

I'm pleased with the customer service. I agree that this is one of the best services

7 years ago

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Barbara LeClair

Great response time great customer services always receive calls to inform of any issues

7 years ago

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Lynn Summerfield, FL

Clear explanations regarding equipment, coverage and costs, timely followup, easy self activation.

7 years ago

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Helen

Reply quickly to phone calls when by phone or buzzer on wearable bracelet or pin =excellent!!

7 years ago

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Susan Genung/Lois Glasgow Salt Lake City, UT

There have been times when we have tested the system, & it takes a minute or two for someone to answer.

7 years ago

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Anonymous Tulsa, OK

My husband has fallen and he needed help to get up and the Emsa was called thru medical Guardian

7 years ago

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Kathy Clinton Township, MI

Saved my mom on several occasions. Security in knowing she can remain independent.

7 years ago

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Beulah Sipp Chicago, IL

When pushing the button for help the police/ambulane all. Come wihin 5 minutesance

7 years ago

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Kentucky

It takes several minutes to connect to Medical Guardian after pushing the buttons. A phone is faster.

7 years ago

Reply from Medical Guardian

Thank you for reaching out. Based on what you're saying, it sounds like your device is not functioning as it should. We would like to look into your situation and troubleshoot your device. So we can best assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will have a member of our Customer Care team give you a call. Have a lovely day!

May. 1st, 2018

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Nana

They respond quickly to needs, provide dependible equipment, and use English speakers.

7 years ago

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D Harmon

Prompt response to calls. Always contacts primary caregiver with thorough information.

7 years ago

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Rita Poban??

Inability to correct a problem when out of town, no solutions offered, only apologies, incomplete/ misinformation provided at purchase.

7 years ago

Reply from Medical Guardian

Rita, thank you for your review. We will be reaching out shortly to discuss your concerns and hopefully resolve these ongoing concerns. Have a great day!

Apr. 27th, 2018

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Gail E. Martin

Even when I push the button by mistake, they answer immediately and are very gracious.

7 years ago

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Anonymous

always get on time when I call to check eqpt and when I accidently pressed button they called help

7 years ago

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Anonymous

Sometimes they take too long to answer when we test the device, however they have been there when we need them

7 years ago

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Verified Customer

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Gloria Karels, Shelly Gracie, Jodi Karels

Haven't had to use. changed address 2 times while recovering from surgery. No probllem.

7 years ago

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Disappointed

Although my apartment is just 660 square feet, it doesn't hear my alert through a wall between the bedroom and living room where the device is located.

7 years ago

Reply from Medical Guardian

Thank you for the feedback. So you are aware, if for whatever reason we are ever unable to speak to you through your speaker, we will assume an emergency is occurring and proceed accordingly. However, if you wish to have a device that you can wear and speak into at all times, we have additional products that may suit your needs. If you are interested in hearing more, feel free to reply directly to this message with some additional information to help us locate your account. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach back out to discuss your device options. Thanks again for reaching out and we hope you have a lovely day!

Apr. 27th, 2018

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Eleanor Mcclymont

Excellent, portable equipment that does not require proximity to a central device

7 years ago

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Waynepba

Easy to use and reliabl. Customer Service is very knowledgeable and very friendly.

7 years ago

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CarolHarriff

Good device, however, I wish the the original service provided a second device for the start-up price.

7 years ago

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Patricia

Fortunately I have not had to use Medicsl Guardian's services but I was very impressed with their professionalism

7 years ago

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Dolly

I am satisfied so far. I just think the neckpiece should have a much smaller closure.

7 years ago

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George

sense of freedom anywhere at home and peace of mind for my children who know I have this protection

7 years ago

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Kathleen

smaller alert button less expensive,design modification, bulky to wear, more than one button, needs charging too often,

7 years ago

Reply from Medical Guardian

Kathleen, we appreciate the feedback. We may have additional products that may better suit your needs. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 27th, 2018

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Mary Folowell

Good at there job checking when it goes off and letting us know with a email that it did

7 years ago

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Anonymous

We are impressed and pleased with the prompt reaction when the service is activated.

7 years ago

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Ruth N. McDermott

Never had a problem with it. Excellent Confidence builder. Telling others about it.

7 years ago

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Verified Customer

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Dianna

Convenient, small wrist band is easy for mom to have without the problematic cord around the neck.

7 years ago

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JC

Haven't used it for a need. The device has no volume control on announcements that the phone line is disrupted (rural area and phone service iffy).

7 years ago

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Verified Customer

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Gingerlou Henry Marina, CA

I saw it on the internet. I haven't had to use it at all yet. No concerns like I said I haven't needed to use it yet.

7 years ago