Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Gary sacher

Someone always there to answer when I punch my medical alert button I do this to be they work

6 years ago

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Verified Customer

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Jessie Steely Elkton, FL

It works perfectly when I test it. customer Service always answer my questions fully.

6 years ago

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Joe Grondin

It seems quite easy to use, but I didn't know that I have to pay the whole year, they just took it out of my account.

6 years ago

Reply from Medical Guardian

Joe, we're happy that your experience with us has been a positive one overall. We will be reaching out about your billing to ensure that you are billed in a way that meets your needs. Have a great day!

Jun. 28th, 2018

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Verified Customer

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Mary Ann Bauler

Our yard is long so it would be better if the distance the message carries to the control should be longer.

6 years ago

Reply from Medical Guardian

Mary, thank you for the review. Your Mobile Guardian has a range of up to 350 feet from the wearable button to the mobile base. That mobile base is also portable and can be carried in the included carrying case if you want something that can work a bit further into your yard, or when you are on the go. Alternatively, we offer our Active Guardian, a portable all-in-one device that has your speaker and alert button all in one wearable button. If you are interested in hearing more about the Active Guardian, please reply directly to this message and we will have a member of our Customer Care team reach out. Have a great day!

Jun. 7th, 2018

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Verified Customer

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Dorothy Dixon

My children decided and picked it out for me. I haven't had to use it, but it's very convenient.

6 years ago

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Anonymous

I wear it whenever I go outside, but I've never used it. As far as I know it's been great.

6 years ago

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Benjamin Dibblee

I found it rated as the number 1 service online so I went with it. I've pushed the button to contact them by mistake and it was fine.

6 years ago

Reply from Medical Guardian

Benjamin, thank you for the review! Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers. Have a great weekend!

May. 24th, 2018

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Verified Customer

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Dree Hood

They call me to make sure that everything is okay. Its there when I need it, even though I've never use it.

6 years ago

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Verified Customer

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Patricia Muller

I looked online and said it was one of the better ones, so I went with it. They do take a very long to pick up.

6 years ago

Reply from Medical Guardian

Patricia, thank you for the review. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the device user's full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out. Have a great day!

May. 29th, 2018

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Eleanor Z. Rabin

I wear it when I walk the dog and go out. I've never had to use it, but it's fine.

6 years ago

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Anonymous

My older brother uses it, I've never used it. I find the Medical Guardian staff rather unfriendly. I only talk with them when I want to make sure it's working.

6 years ago

Reply from Medical Guardian

We thank you for the review. We are sorry that your experience with our Customer Care team has not met your expectations. We take your feedback seriously and would like to look into your concerns. So we can better research your particular situation, would you be willing to help us locate your brother's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we can look into your case more thoroughly. If you have any specific dates or incidents you feel are worth mentioning, please feel free to do so as well. We aim for world class customer service and want to know if we did not hit the mark. Thanks again for reaching out and we hope you have a lovely day!

May. 24th, 2018

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Verified Customer

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Anonymous

I like to wear mine around my neck since it's easy to access. They always answer right away.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. Regarding your issues with wearing the neck pendant, if you would be interested in a wristband, we should be able to switch that out for you without much hassle. The pendant would be highly water resistant, so you could use it while washing dishes or taking a shower. If you are interested, simply reply to this message with some identifying information, (your name, address and phone number), and we will reach out to see if we can help you with this issue. Any information shared in your response will not be posted to and will only be shared with Medical Guardian. Thank you for the review and have a great day!

Mar. 5th, 2018

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Ryan Schukei Presque Isle, MI

I like it because I can get help anywhere I am with it. So far I'm just happy with it.

6 years ago

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Marjorie Plymouth, IN

They sent help right away when I needed help and got ahold of my daughter right away.

6 years ago

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Betty R Thomas

I like that's portable, it's very convenient. I wear it everyday but thankfully haven't had to use it.

6 years ago

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John Dixon Sr. Ottawa, IL

My son picked it out for me. it's a very handy thing, I just hope I don't have to use it.

6 years ago

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Nancy Hughes Swarthmore, PA

I decided to get it since it had a GPS unit. I've never used it yet thank goodness.

6 years ago

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Bernard Goodman San Angelo, TX

They were supposed to send a replacement and they did not do it and I have been paying over three hundred dollars a year from nothing. I have not been very happy with it.

6 years ago

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Patsy Ferguson

The only time we've ever had to call them was to check in and make sure everything was working. That went well.

6 years ago

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Kathleen Reichert

The representative that worked with us convinced us of going with it. It's seems to be responsive but it's too expensive.

6 years ago

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Theresa Allen

I seeing this advertisement on TV several times so I called it. I tested it several times and it works fine.

6 years ago

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Don

The people that answer the phones hav always been very courteous and helped me in a timely manner.

6 years ago

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Momo

So far, every time we tested the device or called with concerns/questions, we have been pleased.

6 years ago

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Norman Ramaley Port Orange, FL

I think I picked them because of their advertising. It has worked really well when I needed it.

6 years ago

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Marsha L.

It's easy to use, affordable, and provides a level of peace of mind you really can't put a price on

6 years ago

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Customer

Excellent response and great customer service. Friendly operators. Very helpful.....

6 years ago

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Bill McCool

Top quality service, respondents are EMS trained and very accessible, better than competitors.

6 years ago

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Lawrence & Melda Morrill

They have always responded when we've asked questions or checked our connection.

6 years ago

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Sue

Reliable, great customer service, makes me feel secure is something should happen

6 years ago

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Rosemary Segelhorst

Reliable, worked great when needed for an Emergency which resulted in an Ambulance tide to ER.

6 years ago

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The Petruccio Family

have always been very efficent in every way ! it is peace of mind to know you are always there !

6 years ago

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Fannita Wagler Sarasota, FL

I'm pleased with the customer service. I agree that this is one of the best services

6 years ago

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Barbara LeClair

Great response time great customer services always receive calls to inform of any issues

6 years ago

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Lynn Summerfield, FL

Clear explanations regarding equipment, coverage and costs, timely followup, easy self activation.

6 years ago

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Helen

Reply quickly to phone calls when by phone or buzzer on wearable bracelet or pin =excellent!!

6 years ago

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Susan Genung/Lois Glasgow Salt Lake City, UT

There have been times when we have tested the system, & it takes a minute or two for someone to answer.

6 years ago

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Anonymous Tulsa, OK

My husband has fallen and he needed help to get up and the Emsa was called thru medical Guardian

6 years ago

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Kathy Clinton Township, MI

Saved my mom on several occasions. Security in knowing she can remain independent.

6 years ago

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Beulah Sipp Chicago, IL

When pushing the button for help the police/ambulane all. Come wihin 5 minutesance

6 years ago

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Kentucky

It takes several minutes to connect to Medical Guardian after pushing the buttons. A phone is faster.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. Based on what you're saying, it sounds like your device is not functioning as it should. We would like to look into your situation and troubleshoot your device. So we can best assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will have a member of our Customer Care team give you a call. Have a lovely day!

May. 1st, 2018

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Verified Customer

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Nana

They respond quickly to needs, provide dependible equipment, and use English speakers.

6 years ago

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D Harmon

Prompt response to calls. Always contacts primary caregiver with thorough information.

6 years ago

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Rita Poban??

Inability to correct a problem when out of town, no solutions offered, only apologies, incomplete/ misinformation provided at purchase.

6 years ago

Reply from Medical Guardian

Rita, thank you for your review. We will be reaching out shortly to discuss your concerns and hopefully resolve these ongoing concerns. Have a great day!

Apr. 27th, 2018

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Gail E. Martin

Even when I push the button by mistake, they answer immediately and are very gracious.

6 years ago

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Anonymous

always get on time when I call to check eqpt and when I accidently pressed button they called help

6 years ago

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Anonymous

Sometimes they take too long to answer when we test the device, however they have been there when we need them

6 years ago

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Gloria Karels, Shelly Gracie, Jodi Karels

Haven't had to use. changed address 2 times while recovering from surgery. No probllem.

6 years ago

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Disappointed

Although my apartment is just 660 square feet, it doesn't hear my alert through a wall between the bedroom and living room where the device is located.

6 years ago

Reply from Medical Guardian

Thank you for the feedback. So you are aware, if for whatever reason we are ever unable to speak to you through your speaker, we will assume an emergency is occurring and proceed accordingly. However, if you wish to have a device that you can wear and speak into at all times, we have additional products that may suit your needs. If you are interested in hearing more, feel free to reply directly to this message with some additional information to help us locate your account. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach back out to discuss your device options. Thanks again for reaching out and we hope you have a lovely day!

Apr. 27th, 2018

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Eleanor Mcclymont

Excellent, portable equipment that does not require proximity to a central device

6 years ago

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Waynepba

Easy to use and reliabl. Customer Service is very knowledgeable and very friendly.

6 years ago