Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Laverne Reinholds, PA

They are really prompt and explained things simply to me so that I could understand it.

6 years ago

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Verified Customer

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Arthur Murfreesboro, TN

During the set up process, Medical Guardian's support explained everything very well.

6 years ago

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Verified Customer

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Louisa

The device is easy to use, and customer service has been very responsive to questions.

6 years ago

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Anonymous South Bend, IN

Customer support gave me a lot of information over the phone and made it easy for me to understand.

6 years ago

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Verified Customer

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Robert

Medical Guardian is a very good system. Customer service is very kind and understanding.

6 years ago

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Ruth Aurora, OH

I like the availability which Medical Guardian provides. Very satisfied with the service.

6 years ago

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Anonymous Pelham, NC

The price is right, and customer service is very nice. They aren't pushy at all.

6 years ago

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Nancy

It's a little pricey for what the service offers. It can be a little confusing to use.

6 years ago

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Ruth Fairchild, WI

I am very satisfied with the service. It is very convenient, because I can use it on my wrist.

6 years ago

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Verified Customer

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Neva R Pensacola, FL

The device is very comfortable and accessible. Customer service was very helpful in setting up

6 years ago

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Rosalie Levittown, NY

I pressed the button and it took 20 minutes until somebody responded so I was very unhappy. I'm trying toget something fixed on my device and I've been unable to locate the right people.

6 years ago

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Verified Customer

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Jean Sarasota, FL

One time I pushed the button by mistake and they came on immediately to see if I was alright.

6 years ago

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Letitia

Customer service is always very courteous when answering my calls and questions.

6 years ago

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Leslie

The device is conveniently placed around my neck so I can use it anytime. It is very accessible.

6 years ago

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Sandra J

Medical Guardian takes great care of me. They always arrive within 2 or 3 minutes to my house.

6 years ago

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Verified Customer

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Pamela S

I was disappointed by it a little bit because I couldn't use it in some areas in Idaho, Alaska, and Virginia.

6 years ago

Reply from Medical Guardian

Pamela, thank you for your review. Our cellular-based devices rely on the availability of sufficient AT&T cellular signal at your location. We can look further into your particular circumstances if you are willing to provide us with some additional information to help locate your account. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out!

Oct. 9th, 2018

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Verified Customer

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JUANITA DENNISON Springfield, OH

Feel very safe wearing it, knowing that someone will be there to help me if I need them.

6 years ago

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Verified Customer

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Shirley Saint Paul, MN

They made the set up very easy. They were easy to deal with and understand, they've very pleasant.

6 years ago

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Verified Customer

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Wayne Georgetown, TX

We had to send it back because we couldn't get signal in our area. They didn't know what they were doing, they should have told us upfront that we wouldn't get a signal.

6 years ago

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Verified Customer

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Cathy Medina, OH

It was really easy to talk to them about setting it up. It's convenient to wear the necklace most of the time.

6 years ago

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Dora Prattville, AL

It's got a good alarm system on it and it seems to work well in alerting someone if there is an emergency.

6 years ago

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Verified Customer

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Edgar Miami, FL

I would like to have a smaller device that I could carry on my neck when I leave.

6 years ago

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Verified Customer

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Buenaventura "Ben" Los Angeles, CA

It took a little bit of time to get it online, but other than that they were very helpful.

6 years ago

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Verified Customer

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David Spring Hill, FL

It's like a watch and a pendant you can wear. People think it's just a watch which is mainly why I liked it.

6 years ago

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Gloria Sun City, AZ

The initial set up was fine and I like that it has GPS, so it can follow me anywhere.

6 years ago

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Verified Customer

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Larry

Excellent customer service, will have to use product for while to see how it does

6 years ago

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Stanley Lincolnshire, IL

The set-up hours could have been a little more convenient for us, but it works as they said it does.

6 years ago

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Verified Customer

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Colleen Tucson, AZ

They have answered every question I have. When I called to test it, they had trouble hearing me.

6 years ago

Reply from Medical Guardian

Colleen, thanks for the review. With regards to the testing of your unit, we can have a member of our Customer Care team look into your concerns if you would like. Simply reply to this message with your full name, address and phone number and we will have a member of our team reach out. Thanks for the feedback!

Aug. 22nd, 2018

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Verified Customer

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Sarah Lewis Center, OH

They answer right away and ask if there's any problems or anything. It's very easy to use.

6 years ago

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Verified Customer

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Sue Delhi, CA

The wrist watch causes skin burns so I stopped using it. The pendant seems to be okay, except you have to leave a second on or near you.

6 years ago

Reply from Medical Guardian

Sue, thanks for the review. With regards to your wrist pendant, feel free to change out the band to something that better suits your needs. Customers have had success in taking our pendants to a watch repair shop and getting custom bands installed. As for your issues with your neck pendant, would you mind sharing a bit more about your concerns with our team? Feel free to reply directly to this message with additional specifics. If you share your full name, address and phone number, we will reach out to further discuss your concerns. Any information shared in your response will not be posted publicly. Have a great day!

Aug. 22nd, 2018

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Verified Customer

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Phyllis

Fast response time and ease of use. I've had an occasion to use the alert and it was like the ad.

6 years ago

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Verified Customer

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Daniel Ganter

my mother tested it and it took a long time to respond. Apparently you use AT&T which doesn't have good service where she lives - International Falls, MN

6 years ago

Reply from Medical Guardian

Daniel, thank you for the feedback. We have located your mother's account and will be reaching out to her shortly to check into this service issue for you. Thanks again and have a great evening!

Jul. 24th, 2018

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Verified Customer

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Georgia Owens

It makes beeping noises now and then waking me in the night two Times last week but only once since then.

6 years ago

Reply from Medical Guardian

Georgia, thank you for the review. We see that you called us about this issue previously. Since it appears to be persistent, we will be in touch with you about sending out a replacement. Have a great day!

Jul. 25th, 2018

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Verified Customer

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George

I've been very satisfied with the people we've talked to, they've been very helpful.

6 years ago

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Phyllis

They've answered right back immediately to make sure that there wasn't a problem. It was fast.

6 years ago

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Jeanette Gardnerville, NV

I rate this product high because I can carry it with me and I've got it with me at all times.

6 years ago

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Elmer Merithew Baldwinsville, NY

Never had any problems with the device. I do a monthly test and the operator is always polite

6 years ago

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Letha Ansley

The only thing I don't like about it was having to call in every month to check the equipment.

6 years ago

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Clay Kyle

They make sure you test it once a month and it seems to cover everything I need.

6 years ago

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Anonymous

Every time I call for testing, they answer right away. Overall, it's been very good.

6 years ago

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Verified Customer

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Marjorie Marshall

We've done tests to make sure each month and it's very easy. It does what it is advertised as.

6 years ago

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Lynn Grinna

It's really heavy, they should spend some effort to get themselves a watch version. It's just too heavy to wear around your neck.

6 years ago

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Betty Lou Cromartie

It has always worked, and they've always answered. Even the salesman called me back.

6 years ago

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Wayne Merchant

They're always great to talk to on the phone. It works really well and it's well worth the money.

6 years ago

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Carolyn Zeigler

I accidentally pressed the button and they were there right away, they're prompt.

6 years ago

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Fermina Baez

It's lightweight and they're receptive each time I call regarding a reset or anything.

6 years ago

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Judith Scydick

They were very easy to work with, they'll help you install it correctly over the phone.

6 years ago

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Mona Flindall Phoenix, AZ

They respond immediately, even though it was just the dog that had picked it up.

6 years ago

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Elizabeth Spergin Valrico, FL

Everyone has been very nice, and I like the fact that we can go anywhere and take it with us.

6 years ago

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Anonymous

The only issue is that it seems like it takes longer than you'd expect for someone to come on when we do the testing.

6 years ago