Name: Medical Guardian
Rating: 4.1

check_circle

Verified Customer

star star star star star

Paul Fairview, NC

I've tested it once a month and it's been fine. They have a quick response and are very capable.

5 years ago

check_circle

Verified Customer

star star star star star

Dorothy

The device is so handy. I can wear it when I take a shower and when I go outside.

5 years ago

check_circle

Verified Customer

star star star star star

Elizabeth Goldsboro, NC

The representatives treat the customers very well. The device works. It really works.

5 years ago

check_circle

Verified Customer

star star star star star

Violet Holland, MI

It does take a little time before they actually answer. The device is really good quality.

5 years ago

check_circle

Verified Customer

star star star star star

Sid Birmingham, MI

We are happy with the service Medical Guardian offers so far. The device fits comfortably.

5 years ago

check_circle

Verified Customer

star star star star star

Margret Palm Coast, FL

They answered right when I called for help. They asked if I was ok and had genuine concern for me.

5 years ago

check_circle

Verified Customer

star star star star star

Samuel New Castle, DE

I am very satisfied with the usability of the device. It comes with all the features we wanted.

5 years ago

check_circle

Verified Customer

star star star star star

Steve Eugene, OR

The device is compact and easy to use. I can hear the voice that comes on from a far distance.

5 years ago

check_circle

Verified Customer

star star star star star

Loretta Peoria, IL

The device is easy to use. Customer service answers calls for help pretty quickly.

5 years ago

check_circle

Verified Customer

star star star star star_border

Mary Jane Rochester, NY

Customer service was helpful on the phone when we needed to set it up. The service isn't terribly expensive.

5 years ago

check_circle

Verified Customer

star star star star star

Geneva Newnan, GA

We have good service and they've always been responsive. It has always worked for us.

5 years ago

check_circle

Verified Customer

star star star star star

Cheryl

They were very helpful when I had to set it up and guided me through the process.

5 years ago

check_circle

Verified Customer

star star star star star

Cheryl Colton, CA

I chose the one that I could afford. They're very nice people they try to meet your needs.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Bloomington, IN

When we ran a test on the device they were very pleasant and polite on the phone.

5 years ago

check_circle

Verified Customer

star star star star star

Robert

The one time I used it was when I had a hard time walking. The customer service has been good.

5 years ago

check_circle

Verified Customer

star star star star star

S Stokes

Everyone I have talked with has been polite and helpful. Even with some of my dumb questions.

5 years ago

check_circle

Verified Customer

star star star star star

Heidi Ashley - daughter of recipient Monroeville, PA

They helped my Mom with all her questions; made it easy and showed they actually care

5 years ago

check_circle

Verified Customer

star star star star star

Doris Rosen Ithaca, NY

They have always been responsive to my calls as well as being concerned and helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Donald Lindenmoyer Mesa, AZ

It provides my wife and myself wide area coverage both at home and when traveling

5 years ago

check_circle

Verified Customer

star star star star star

Lenore Janoff Port Jefferson Station, NY

They have been very responsive (just wish respond time could be a little faster)

5 years ago

check_circle

Verified Customer

star star star star star_border

Diane Redmond, WA

We're on the west coast and the company is on the east coast and there was confusion about gettin those things set up.

5 years ago

Reply from Medical Guardian

Diane, thanks for the review. Sorry for the confusion surrounding time zones. Hopefully, we have been able to resolve all of your issues and get your unit set up for you. If you have any other questions or concerns that still require attention, please feel free to reply directly to this message. Any information shared in your response will not be posted publically. Have a great day!

Dec. 6th, 2018

check_circle

Verified Customer

star star star star star_border

Anonymous Sweet Home, OR

My mother has fall protection on it and she sets if off once in a while and so far people have been nice about it.

5 years ago

check_circle

Verified Customer

star star star star star

Halcyon

When I'm going to be home for a while, I charge it because it stays for three days.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Any question I had, they answered it, even after I bought it and had questions, they answered them.

5 years ago

check_circle

Verified Customer

star star star star star

Merce Mithl

I called once to check it and there were very nice people. They called to check what was going on.

5 years ago

check_circle

Verified Customer

star star star star star

Gwendolyn Dallas, TX

Medical Guardian's customer service representatives were really nice and courteous over the phone.

5 years ago

check_circle

Verified Customer

star star star star star

Eleanor West Chester, PA

The price offered was reasonable to me. It solves my problem of being home alone.

5 years ago

check_circle

Verified Customer

star star star star star_border

Andrea

Customer service is very attentive and understanding of my needs. I get prompt responses when I do test it.

5 years ago

check_circle

Verified Customer

star star star star star

Addie Lamar, MO

The device is very convenient. Customer service answers every question I have had.

5 years ago

check_circle

Verified Customer

star star star star star_border

D. Heeter Bradford, OH

We have not had to use the system yet so I have no real test. However, customer service has been very helpful.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Kara Bloomville, OH

When we tested after having it for a month, it was set up as another's name in a different state. My mom was not safe like I thought.

5 years ago

Reply from Medical Guardian

Kara, thank you for the review. We are sorry that your mother's experience was less than perfect when she first tested her device. We certainly understand your concerns and would like to look further into your mother's situation if this issue has not been resolved. So we can better research her particular situation, would you be willing to help us locate her account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we can look into her case more thoroughly. Thanks again for reaching out and we hope you both have a great day!

Dec. 5th, 2018

check_circle

Verified Customer

star star star star_border star_border

Heather Frisk Carlton, MN

I received an email stating that there was a payment failure, and never received that the issue was fixed. Very disappointed.

5 years ago

check_circle

Verified Customer

star star star star star

Sally Hills Tucson, AZ

Once when I was testing the device, my land line went down, but they contacted me on my cell phone.

5 years ago

check_circle

Verified Customer

star star star star star

Judith Boggs Tucson, AZ

fast response,sensitivity, Fall detection sensitive. Rather have it sensitive than not!

5 years ago

check_circle

Verified Customer

star star star star star_border

David Foster Derby, KS

Sort of unhandy needing to carry extra device on belt while away from home. Forget to put on at times

5 years ago

Reply from Medical Guardian

David, thanks for the review. We offer a variety of products to meet a variety of needs. If you are interested in a more all-in-one wearable device, we have other options that may work better for you. Simply reply directly to this message if you would like for us to reach out and discuss additional device options with you. Have a great day!

Nov. 29th, 2018

check_circle

Verified Customer

star star star star_border star_border

Betty Lou South Elgin, IL

The last time I did the check it took several rings for them to answer. I was hoping for a quicker response when the phone rang.

5 years ago

Reply from Medical Guardian

Betty, thank you for the review. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. If you would like for our Customer Care team to look further into your concerns, please reply to this message with some additional account information to help us locate the account in question. Any information shared in your response will not be posted publicly. If you could provide us with the user's full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out!

Nov. 29th, 2018

check_circle

Verified Customer

star star star star star

Carol Dallas, TX

Customer support is very good. They were helpful in explaining everything to me.

5 years ago

check_circle

Verified Customer

star star star star star

Ruby Logansport, IN

The alert device provided is very convenient. It is offered at a reasonable price.

5 years ago

check_circle

Verified Customer

star star star star star

Cleora Naperville, IL

The device is easy to operate for anyone. We haven't had any problems with the service.

5 years ago

check_circle

Verified Customer

star star star star star

Ernest Ray Roanoke, VA

The only complaint I have about Medical Guardian is the amount of emails that I receive from them.

5 years ago

check_circle

Verified Customer

star star star star star

Clifford Idaho Falls, ID

Customer service Is very polite and easy to deal with. The device is compact and functioning.

5 years ago

check_circle

Verified Customer

star star star star star

Janet Tiffin, OH

The device is too easy to set off. Just drying off with a towel set off the alarm.

5 years ago

check_circle

Verified Customer

star star star star star

Theodore J Spokane, WA

The device is durable and functional. Customer service was helpful in getting everything set up.

5 years ago

check_circle

Verified Customer

star star star star star

Mary Omaha, NE

Every time I call, they understand my needs, and help me resolve any concerns that I have.

5 years ago

check_circle

Verified Customer

star star star star star

Joan Saint Paul, MN

Customer service is quick to get a gold off. The device itself is very responsive.

5 years ago

check_circle

Verified Customer

star star star star star

Isabela Modesto, CA

When my mom pushed the button, there was a quick response and I was thankful for that.

5 years ago

check_circle

Verified Customer

star star star star star

Jennie San Francisco, CA

The initial set up was pretty good, I don't really have any other experiences with them just yet.

5 years ago

check_circle

Verified Customer

star star star star star

Alice Cave City, KY

I am happy with the response I get when I need help. It seems to be good quality as far as I know.

5 years ago

check_circle

Verified Customer

star star star star star

Daniel Pocatello, ID

They've always answered our questions and they helped with the installation over the phone.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Cedar Falls, IA

When I pushed the button, they answered right away and asked what they could do.

5 years ago