Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Sam Detroit, MI

My doctor recommended that I get a Medical Guardian. If you call, they answer right away.'

5 years ago

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Zelinda Tulsa, OK

They were able to get everything figured out over the phone. My mom wears it everyday.

5 years ago

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Wayne Springfield, MO

Each time I have tried to talk to them, I have had a very good response. It is comfortable.

5 years ago

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Paula Skowron

The device is easy to charge. The adjustable lanyard is easy for my mom to use.

5 years ago

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Frances Hall

Very professional, the customer service is great. The response time is immediate

5 years ago

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Kathy Decatur, IL

I can use it when I'm at home or not, I don't have to be in a certain place to use it.

5 years ago

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Mary Jane Rochester, NY

I've talked to them on the phone a few times and they're there if you need them.

5 years ago

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Peter New York, NY

I've been using it for a long time, I wear it around my neck and everything is fine.

5 years ago

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Mindy Hunt

Great customer service provided . Have not had to use the device yet but am happy with equipment and set up

5 years ago

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Gerri

They have answered every question I have ever asked them. It is a good quality product.

5 years ago

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Gloria Louisville, KY

They respond quickly. The necklace makes it a lot easier to receive help in an emergency.

5 years ago

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Joyce Marietta, OH

It is easy to use and very comfortable. The people on the phone are always there when I need them.

5 years ago

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Denise Friendship, WI

It is very accessible and they are very friendly. I wish that there was something to attach it to.

5 years ago

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Ruth Ann Concord, CA

They were easy to work with during the initial purchase and set up. It was a good decision.

5 years ago

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Lillian Georgetown, TX

When I fell they called my sister first instead of me, but they got EMS to my house to help me eventually.

5 years ago

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Mildred Atlanta, GA

When I called to check on my monitors, they were friendly and they spoke up for me.

5 years ago

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Lynne Coatesville, PA

It's good quality and good price. I lik that you guys have a bracelet and a necklace.

5 years ago

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Mabel Centerville, UT

They were very responsive when I called in about hooking it up and everybody was very helpful.

5 years ago

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Mary Dallas, TX

Whenever I have had a question about something, the customer support always give me an answer.

5 years ago

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Betty California, MO

The ambulance got there very quickly and I was impressed by the speed of the response.

5 years ago

Reply from Medical Guardian

Betty, we're happy to have been able to get you the help you needed during an emergency situation. Have a great weekend!

Jan. 11th, 2019

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Diane Miami, FL

The only thing I don't like is that it is a little too big and too heavy and the charge doesn't last for 5 days as advertised.'

5 years ago

Reply from Medical Guardian

Diane, thank you for the review. We can certainly look into your concerns regarding battery life on your device. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Have a great weekend!

Jan. 11th, 2019

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Verified Customer

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Betty Lynchburg, VA

They were very helpful in getting everything hooked up and explaining everything to me.

5 years ago

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Anonymous Belmont, MI

I have no concerns, the device is comfortable. I think response time is a little slow.

5 years ago

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Billy Madisonville, TN

Set up was a fairly easy. The device is ready to use and the buttons are easy to see.

5 years ago

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Anonymous

I had a problem with the charger at initial set up, but it was rectified right away.

5 years ago

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Shirley A Seguin, TX

Customer service is very responsive and considerate. The staff are very friendly.

5 years ago

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Sheila P Hampton, VA

Everybody at Medical Guardian is courteous, and is available to answer my questions.

5 years ago

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Wendy Herndon, VA

Customer support provides good information at the start, and helps with the set up.

5 years ago

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Helen Nixa, MO

They offer a one year rate that's very reasonable. I've had a positive experience.

5 years ago

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Javene Lewiston, ID

Any time we have contacted the customer service, it's been a positive experience. The device could be a little less bulky.

5 years ago

Reply from Medical Guardian

Javene, thank you for your review. We're happy that your experience with our Customer Care team has been a positive one. Regarding the bulkiness of your device, we offer a variety of device options to meet a variety of needs and may have a unit that works better for you. If you are interested in hearing more about the rest of our product line, please reply to this message with the full name, address and phone number of the device user, we will be in touch. Thanks again for reaching out!

Jan. 8th, 2019

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Louise

Every time I call the customer support with a question, there's always somebody there to answer it.

5 years ago

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Craig Hillsboro, MO

Customer Service seems very responsive and the device is small and easy to carry.

5 years ago

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Charles Eagle River, WI

The device is convenient, easy to use, easy to maintain, and it works everywhere.

5 years ago

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Anonymous San Antonio, TX

I've had very little to deal with the customer support but they've been terrific every time.

5 years ago

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Donald Petersburg, VA

I like the monitor and that it has GPS, it works really well and I feel safer with it.

5 years ago

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Crystel Mansfield, TN

I got my equipment quickly and it worked really well. Anytime I contact them they are helpful.

5 years ago

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Eloise Bakersfield, CA

I feel like they're knowledgeable, helpful, and gracious. I feel comfortable with wearing it.

5 years ago

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John Auburn, PA

I only used it once since I've had it and it was very prompt. They were courteous.

5 years ago

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Shirley

Response team & response time exceptional as well as their patience with elderly clients

5 years ago

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Sally M

Customer service is always helpful, no long hold times when you call with questions

5 years ago

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Anonymous Glen Burnie, MD

Everybody is professional and provided me what I needed. If I need anything, they come on right away.

5 years ago

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Lajean H Valley Head, AL

They respond immediately to requests I make, I'm waiting for a new chain to go around my neck.

5 years ago

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Brian B from Oregon Florence, OR

The purchasing, set up process was easy and the system worked my Father fell and needed help.

5 years ago

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Marcia Kilpatrick

Testing the "button" once a month sometimes takes almost a minute to get an actual response from someone.

5 years ago

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Robert Fulton, IL

The customer service always answers the phone and they always answer my questions.

5 years ago

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Anonymous Dayton, OH

The contact that we've had thus far with your company has been very pleasant and efficient.

5 years ago

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Elizabeth Broomfield, CO

It's easy to use when you test it. It's under a blouse or whatever and I forget I have it on.

5 years ago

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Tara Jacksonville, FL

When I called the first time to do the check, it didn't take them long at all to answer.

5 years ago

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Doris Pembroke, NC

The people that I have talked to were very polite and knowledgeable. I don't have any complaints.

5 years ago

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Bonnie Southern Pines, NC

I don't have any complaints. They answer very quickly when I call them up. It doesn't take them long for it to connect.

5 years ago