Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Michelle Michaud

Customer service is excellent. They are very quick to respond as well as being very pleasant.

7 years ago

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Verified Customer

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jack

they have always been there when i needed them and very helpful with any problems with my equipment

7 years ago

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Anonymous

I don't know. I don't use it as much as I should. That's a mistake. My emergency infomation is outdated.

7 years ago

Reply from Medical Guardian

Thank you for reaching out. We can definitely help you get your emergency contact information updated and recommend that this is done in case of an actual emergency. So we can reach out, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Alternatively, you can call in to speak with a member of our Customer Care team directly at 1-800-313-1191 to update the contact information. Our Customer Care team is available Monday-Friday, 9AM-9PM EST and Saturday-Sunday, 9AM-5PM EST. Thanks again for reaching out and we hope you have a lovely day!

Apr. 17th, 2018

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Verified Customer

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Marjorie

The respond quickly and they are well trained in keeping people calm while help arrives.

7 years ago

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Wayne kemp

I have had to use their service a couple times and they are always quick to respond

7 years ago

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Verified Customer

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Camille

Fast response,fast answer when I test device,nice people with Co. very polite and friendly

7 years ago

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Verified Customer

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Sally

y Wish when you talk when you push the button you could talk to repurchase and through the button no matter where you are

7 years ago

Reply from Medical Guardian

Sally, we do in fact have a product, our Active Guardian, where the pendant you wear around your neck also has a two-way speaker for easy communication with our highly trained emergency operators. If you are interested in hearing more about it, simply reply directly to this message with your full name, address and phone number, and we will have a member of our Customer Care Team reach out to discuss this further. Thanks again for reaching out and have a great day!

Apr. 17th, 2018

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Verified Customer

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Dorothy

Never had to use it yet, but the response is good when I do the monthly testing.

7 years ago

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Verified Customer

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Sheila T.

Telephone contact is rapid. Conversation with their personnel is cordial and to the point.

7 years ago

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Harriet Haas

I haven't needed them yet, but feel confident that they will be there for me when I need them.

7 years ago

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Anonymous

Fortunately, I have NOT needed your Emergency Service . Hope I am ALERT enough to use it, if needed.

7 years ago

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Bella

Peace of mind and freedom to live on my own knowing they are available if I need help.

7 years ago

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Maureen Wright

Both times that I pressed the button, there was an immediate verbal response seeking verification.

7 years ago

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Verified Customer

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Walter

Fast, Courteous, Efficient. Whether testing the system or needing help, they were there for me.

7 years ago

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Verified Customer

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Anonymous

I ordered a replacement bracelet on March 19, 2018 - it is now April 11, and I still haven't received it. Per your rep., it was mailed.

7 years ago

Reply from Medical Guardian

Hello, we have are sorry to hear about your recent experience with our company. We would like to check the status of your bracelet replacement and provide you a tracking number. Please reply with your full name, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks!

Apr. 16th, 2018

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Verified Customer

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Joe Orihood

I haven't had to use it yet so I don't really know what rating to give, but so far there have been no adverse effects.

7 years ago

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Letty

I had no trouble at all with them. every thing was easy and I knew they were there.

7 years ago

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Verified Customer

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Patricia Joyner Kimberly, AL

We just chose it two weeks ago. It has a very quick response and is really easy to use.

7 years ago

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Verified Customer

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Martin Sooper Palm Beach Gardens, FL

I bought it for the price, I just use the device when I am away from home I never had to use it when I'm at home.

7 years ago

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Verified Customer

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Marlene Kuenne Lake Grove, NY

I bought it a long time a go. I just used it once and the device worked well, it works perfectly.

7 years ago

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Verified Customer

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Elaine Hayeck New Port Richey, FL

I think the company is good. It has good ratings and the connection doesn't drop.

7 years ago

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Betty Herrmann Princeville, IL

I live alone and, as a result, I need this. They are very quick to respond and they respond well.

7 years ago

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Verified Customer

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Annmarie Youngstown, OH

excellent except I wish the button on the speaker that says emergency was the button to push when needed

7 years ago

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Verified Customer

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Paul M

Quick response, great range, and even when activated by accident they are very friendly!

7 years ago

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Verified Customer

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Gloria W. Philadelphia, PA

I have had to call them twice and they came very quickly and got me to the hospital each time.

7 years ago

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Arthur May

Fortunately have not had to use them, but in my monthly test calls, they are prompt and courteous

7 years ago

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Mary Crookshanks Charleston, WV

Service so far has been great! Answer imMEDIATELY WHEN i DO A TEST OF THE EQIPMENT!

7 years ago

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Verified Customer

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Satisfied customer Lompoc, CA

I have used it three times. But, I haven't needed, yet. They always answer my call.

7 years ago

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Mary Martin Daytona Beach, FL

They do not answer quickly when testing equipment - don not know what would happen if true emergency.

7 years ago

Reply from Medical Guardian

Hello Mary, we appreciate your feedback. We are happy to be there for you in your time of need. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018

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Verified Customer

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Virginia Davis Aztec, NM

Equipment is reliable, response is prompt, operators and customer service are helpful.

7 years ago

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Patricia Leet Louisville, KY

I have not had to use them in an emergency situation. When I do a "check" test, response takes a couple of minutes

7 years ago

Reply from Medical Guardian

Hello Patricia, we appreciate your feedback. We are happy to be there for you in your time of need. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018

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Verified Customer

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GPL Louisville, KY

Immediately called me when mom fell late at night. And already had an ambulance on the way.

7 years ago

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Morristyne L. McGaughey Daytona Beach, FL

Immediate response time. The first time I had to call, the emergency techs responded immediately.

7 years ago

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Verified Customer

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Dianne Fletcher, NC

Some times it seems to take quite a long time between the time I push the emergency button and someone answers my call.

7 years ago

Reply from Medical Guardian

Hello Diane, thanks for your feedback. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018

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Verified Customer

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Hybert Richardson Tinley Park, IL

The set up was not easy, I had to be bounced several times until I finally got it all up and running. They've given me too many phone calls since then.

7 years ago

Reply from Medical Guardian

Hello Hybert, we apologize for your recent experience. We will review these concerns to resolve the issue as soon as possible. We value your feedback

Apr. 6th, 2018

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Verified Customer

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Edwin Kivisto Bremerton, WA

I haven't had to use it yet, but I accidentally pushed the button. They responded pretty promptly.

7 years ago

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SuzyHampton Amelia, OH

I decided to get it because of the reviews. I have not had to use it but based on reviews and the testing it was fine.

7 years ago

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K

I've had to use it a few times and they've always responded immediately with help.

7 years ago

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Anonymous

Sometimes when I call it takes them time to answer I only test it every month thank god I have not needed then

7 years ago

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Janet Greenberg

They have helped my mother on several times and have been fantastic in each quick response.

7 years ago

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elizabeth

very nice when testing monthly. Knows exactly where we are when testing out of the home

7 years ago

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Nancy K.

Everyone was so nice and understanding. They reacted very fast to the situation.

7 years ago

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Debra Duke

Anytime we have called to check the monthly alarm, I get a response immediately.

7 years ago

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E Wright

I have not had to use it for an emergency. However, when I do a check, the person answering is professional.

7 years ago

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Verna Browning

They have responded to all of my trial activations, luckily no real emergencies.

7 years ago

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Carolyn Haynes

Easy to set up and use. Customer service over the phone was very personable and assuring.

7 years ago

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Peace of mind

They are always there for me wherever I am and regardless of time of day or night.

7 years ago

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Anonymous

Prompt answering when I check the equipment. Never fuss if the button is accidentally pushed.

7 years ago

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Richard

Though we have not had to use it, the people who helped us install it were great.

7 years ago

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Susan M.

Response within 30 seconds from phone team and 3 min response from Medical Aid Team! BRAVO!

7 years ago