Name: Medical Alert
Rating: 3.9

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Verified Customer

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Emma

Having issues with the button each time we test it. Have to call and stay on phone LONG time to get to talk to someone and then i guess they are resetting it.

5 months ago

Reply from Medical Alert

Emma, we take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 11th, 2025

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Verified Customer

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Carlene

It's easy to set up and gives me peace of mind that if I need help it will be available.

5 months ago

Reply from Medical Alert

Carlene, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Dec. 11th, 2025

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Verified Customer

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Concetta

Makes me safe I am not alone even though I am alone I get help very quickly and easily Thank you Medical Alert

6 months ago

Reply from Medical Alert

Concetta, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Nov. 10th, 2025

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Verified Customer

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Evelyn

some parts are good to very good and some parts of it are lousy. I would have quit a month ago without an employee named Eric.

8 months ago

Reply from Medical Alert

Thanks so much for your feedback, Evelyn! We value our customers and appreciate the time you took to share your experience. Please feel free to reach out to our customer service department with any additional questions or issues 1-800-906-0872.

Sep. 5th, 2025

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P Davis

I cannot stress enough how poor this company is in terms of product quality, customer service, and billing. The button regularly malfunctions, causing the system to think I pushed the button, even when I am not wearing it. I receive a check-in call; however, if I don't answer, they leave me a message, rather than calling emergency services or my emergency contacts. Their billing is terrible. Every couple of months, I receive phone calls and letters that my account is overdue and in danger of being canceled. It is not. When I try to call billing, the wait time is over an hour. The callback feature does not work. And the automated messages are broken, giving programming code for what it should say, rather than an actual update. I have repeatedly tried emailing them about billing issues, but I have never received a response. Customer support does not exist. It is almost impossible to get an agent on the phone (again, over an hour wait time). When I finally get someone on the phone, they tell me they will look into it or that they have a new billing system (they have been telling me this for 2 years). Today, I am trying to cancel service, but have been on hold for 2 hours. Do not use this company.

4 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. Please feel free to reach our customer service department at CustomerResolutions@medicalalert.com. By providing your account information a representative would be happy to call you back and assist.

Jan. 8th, 2026

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Logan

Good luck in getting any money back after you no longer need this device. Case 12114902 I have been trying to get my refund from the return of this med alert since September 2025. They have made a very difficult time in our lives more difficult. I returned this device September 29th, 2025, was told to call in 2 weeks to close the account. I called October 24th, 2024 and was told the device had been received and the account would be closed and I would receive my refund within 10 days. I called again November 3rd, 2025 to verify the account had been closed and was told yes it had been closed and the refund was on the way. I called again December 9th, 2025, again about the refund I had not received. And was told the refund would be expedited and I would receive it within 3-5 business days. Ref # 12382630 I spoke to Michelle. I called again December 18th, 2025, as I have not received my refund. And again was told it would be received within 2 business days. In the amount of $343.00. I received a refund on my account January 2nd, 2026, in the amount of around $312.00 and as it was in pending status, it got reversed by Medical alert. I received an e mail telling me the case has been resolved. IT HAS NOT BEEN RESOLVED! They have stolen my money for this device that has been returned since September 2025! It feels like they are just holding on and charging me the monthly fee, I DO NOT HAVE THIS DEVICE SIINCE SEPTEMBER 2025, NOR DO I NEED IT ANY LONGER, I AM NOT USING THE SERVICE FOR MY MOTHER ANY LONGER!

4 months ago

Reply from Medical Alert

Logan, thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your refund. This is not the level of service we strive to provide, and we understand how upsetting this situation has been. Please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com to have this escalated over to our supervisor team to assist in getting this resolved.

Jan. 8th, 2026

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Verified Customer

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LT

I discontinued service with Medical Alert due to additional charges on my account that was not authorized and addition to a product that didn’t hold a charge. I tried to resolve these issues with the promise of a new device and refund of the unauthorized charges. Neither promise was completed. The device has been returned and I am still awaiting a refund of the annual payment.

9 months ago

Reply from Medical Alert

LT, thank you for taking the time to leave us a review and bringing this to our attention. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Aug. 27th, 2025

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Verified Customer

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Sharon

It is available when I need it. At first the device didn't respond if I fell. Since I now pay $10 more a month it is super sensitive and I need to cancel the call several times a day.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jan. 14th, 2025

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Verified Customer

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Nicole

I returned a call to an agent for assistance with a billing issue, but the person who answered was not the one who had originally called me. Despite that, I explained that there were unfamiliar charges on my father’s debit card and I needed some clarification. The agent was incredibly rude, condescending, and dismissive. Rather than listening to my concerns, he was quick to argue and insist that I was mistaken. I could also hear a TV in the background, which led me to believe he was working from home, rather than in a professional office setting. I’m not one to lose my temper easily, but his attitude pushed me to the point where I had to let him know how unprofessional and unhelpful he was. What upset me even more was thinking about how my 84-year-old disabled father would have been treated if he had made that call. This kind of disrespectful behavior is completely unacceptable, and it's disappointing that someone in a customer-facing role, even a collections agent, would treat people this way. Good customer service is built on courtesy, patience, and empathy—qualities this agent clearly lacks. I strongly urge the company to reevaluate the agents they employ and ensure that anyone who interacts with customers is held to a higher standard of professionalism and basic human decency.

1 year ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 16th, 2024

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Verified Customer

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Kenneth

Works well tests great on a regular basis. I do not like being notified that the rate will go up $10/month without notice. Bad marketing and we will look at other options

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Elaine Johnson

The representatives are friendly and knowledgeable. The 3 star rating is based on the worrisome calls repeated daily to try and get me to add more features. The message is very condescending in that they are asking to update my credit card ASAP. Although I've called several time asking to stop calling, I still get the calls.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Bonnie

I paid for a year, and less than a month later, I tested it, and it didn't work. I was pressured to spend additional money monthly to get them to "turn the signal back on so it would work." It was obvious what had been done. I was called at least two more times to upgrade. Constant upselling! I thought that when I signed up, it included fall detection. I will not renew and will look at other options after my year is up.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Hannah

The quick response to send help. The people who come are always very courteous and helpful. I don't k now how much I pay per month because I pay once a year.

1 year ago

Reply from Medical Alert

Thank you, Hannah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Shirley

Company tried to put on insurance premium for equipment charged 15$ for it called to ask what is was for. Finally got a confirmation on what is was . Told company to cancel the insurance couple months ago received letter today asking if we wanted to cx insurance …

1 year ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry for any confusion. Our insurance program is an optional add-on and can only be applied if opted in by the customer. Please contact Customer Care at 1-800-906-0872 or CustomerResolutions@medicalalert.com for further assistance. We're here to help!

Aug. 8th, 2024

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Verified Customer

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Carol

I wish someone could have talked to me personally face to face to explain how it all works and what I should expect. Each time I have pushed the button to TEST my device there has been confusion.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please reach out to Customer Care with any additional questions or concerns at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We'd be more than happy to walk you through the service!

Aug. 8th, 2024

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Verified Customer

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Gary Phillips

Quick responses and great customer service. Perhaps the only downside is the periodic calls to try and upsell the customer or more bells and whistles.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Mark Anthony Ferrusi I

I don't remember the last representative I spoke to but the woman stayed on the phone with me for close to 25 minutes helping me check and verify every last piece of the system in my mother's house.

1 year ago

Reply from Medical Alert

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Margie

I ordered 2 white bracelets about 2 months ago. Someone called me back and said you only had the black ones. I called back this past week and I kept getting transferred. I finally got really upset after holding on for almost 15 minutes. You people have the WORST customer service. How can I get my bracelets?? We have been with your Company for over 10 years. I am sick and cannot deal with Medical Alert much longer. I really hope you’re reading this. I am really pissed

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Charlotte Zeb

Prefer not to have fall detection. Too sensitive. May go off even when doing something as simple as pulling a shirt over head. Husband will not use at all because of sensitivity. Would prefer simply push button when needed. Perhaps someone will contact us about this problem.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Laurel

Too many phone calls back to back regarding same issue. When a customer test the system it should be noted so EVERYONE in the company knows. It would be nice to have a standard phone number when you call me. I don’t like to answer phone numbers I don’t know.

2 years ago

Reply from Medical Alert

Thank you, Laurel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Susan

I like my med alert pendent very much especially if I m shoveling or doing yard work Give me a piece of mind and we'll bring MY children are also pleased I have one, also!

2 years ago

Reply from Medical Alert

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Kathleen Schenectady, NY

The best & easiest thing to have that alls me to feel and be safe so that I can remain living in my own apt. ~ it’s saved me by getting needed help several times

2 years ago

Reply from Medical Alert

Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Charles Fine Dallas, TX

I have never had an emergency call. I send monthly alarm checks which are always answered very promptly. I have occasional questions which are answered courteously.

2 years ago

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Verified Customer

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Sandra Oregon, IL

I appreciated their promptness by showing up at my house when I unknowingly set off the button. Nice to know it doesn't take them long to check things out.

2 years ago

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Verified Customer

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Gail Greenville, RI

alert plug fell apart and short circuited my house. Called credit card to make sure no more charges went. Bank notified me that they would look over the matter. Meantime I called Medical Alert and informed them. My electrician came the following morning and verified it was the problem. This happened 3/31/23. Bank refunded me $37.50 and $10.00. Told Bank not to allow any more charges to my account. Medical Alert sent me 2 different bills with different amounts. Charging me for April, May, and June. I was told by Medical Alert because I stopped medical alert payments the matter wouldn't be settled until July 2023. I returned system back to Medical Alert who verified they had got it by 5/1/23. They added some kind of extra coverage to my account that I don't remember hearing about. I'm hard of hearing so therefore I will pay the extra money up to March 2023. They are billing me for April, May, and June. I want this settled before July of 2023. I am just short of 87, hard of hearing and cannot get around very well. I do not want a new Medical Alert system because of the run-a-round I have been getting. Gail Hebblewaite (aka Elizabeth G)

3 years ago

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Verified Customer

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Sharon Allred Ogden, UT

They always respond to my check-in button push. And they have helped me arrange things for a friend. I've never fallen, so I can't rate that service.

3 years ago

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Verified Customer

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Gemma Lundstrom Saint Paul, MN

They keep calling wanting more money monthly, stating its for "insurance" if anything happens to it. They sure can't tell you what it would cost if you lost it or it broke. And why should we pay for it if it broke? It is called wear and tear. it is on an elderly person.

3 years ago

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Verified Customer

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Frieda Kodl Lincoln, CA

I had a call to them 3 weeks ago because I cut my leg on shower door and being as I am on blood thinners, there was blood everywhere. I tried to contact Medical Alert and I got repeatedly was "We can't locate you". You have my address...why can't you locate me? Very disappointing. First time I used you. Thought about cancelling service.

3 years ago

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Verified Customer

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Margaret E. Smith

The system is good; however, at my age the agent does not need to give me a lecture about how to wear it and when. Have a good brain at age 84! Thank God.

3 years ago

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Verified Customer

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Ginger Kubo San Jose, CA

The last time we received a call, were going to dispatchh out. We want you to go through the contact list first. We have had the fire dept out here too many times in the past. We have someone here 24/7. We also have cameras in the house to check on them.

4 years ago

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Verified Customer

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Nancy Morris Phoenix, AZ

I feel that I can depend on help when I need it. I was feeling very alone before and worried that if something happened to me, I wouldn't be able to get help.

4 years ago

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Verified Customer

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Bernadette Smith Brick, NJ

Came very quickly when I fell down and personnel were very accommodating and insured me there would never be a problem getting to my lock box I have on my front door

4 years ago

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Verified Customer

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Sheryl Portland, ME

It has 'saved' me many times. However, when I got the GPS model, there were no instructions. After using the basic model, I didn't know that I needed to press the button twice...or to the count to two?

4 years ago

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Verified Customer

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Rose DeFrancis Brewerton, NY

Everyone is very helpful and pleasant. Even when I make a mistake and accidentally hit the help button the person on the other side is so gracious . Thank you.e a

4 years ago

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Verified Customer

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Sheila lieff Bridgeport, CT

Every time I speak to a different rep, they're always throwing something new at me which sounds good but ends up costing me more money. I live on a fixed income, & if thus continues being too expensive, I may have to cancel Dr his service.

4 years ago

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Verified Customer

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Danny Murry New Albany, MS

It calls me quickly. I'm older and occasionally fall; you help me get help. However, I detest my heavy device. Surely someone makes a smaller one.soft

4 years ago

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Verified Customer

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S.G.RABE Lynchburg, VA

PROVIDES SECURITY FOR PERSONS LIVING ALONE. RESPONSES ARE IMMEDIATE. EVEN "JUST MAKING SURE ALL IS WORKING" CHECK-IN CALLS ARE AN APPRECIATED FEATURE.r

4 years ago

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Verified Customer

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Sharon Bridgeman (daughter of George) Glenmont, NY

I have fallen a couple of times while wearing the necklace and the alarm did not go off. One time I fell all the way down the stairs! My children and I are very frustrated with this. We called technical support and had them test it, but of course there were "no issues". Clearly there are. I was also charged for unapproved expenses for a rate lock and protection plan. We may consider other options.

4 years ago

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Verified Customer

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Elaine Roeter Sarasota, FL

Fortunately, I've had only one episode when I had to call Medical Alert. I fainted in my bathroom after I came home from the hospital last year. When I pushed my button, I got an immediate answer.

4 years ago

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Verified Customer

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Dana Hatfield Kingman, AZ

I've been very happy with them until someone called and sold me a protection plan under false pretenses. But when I figured out what had happened they took care of it right away and refunded me my money.

4 years ago

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Verified Customer

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Barbara Lerdon Columbus, OH

They are always there and their patience and explanations are always helpful. They will work a situation till it is resolved and always make you feel good

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joyce Kaminski Clinton Township, MI

I have not had an emergency issue but the times that I accidentally alerted the service immediately alerted. I was calling within a minute to see if everything's OK.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Penelope Oliver Spokane, WA

They have always responded when needed. The last time, I had no idea where I was or what was wrong, but they took care of everthing. I believe that they saved my life.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Margaret Lujan for Victor Lujan Santa Fe, NM

We had a person call and try to trick us into upgrading by saying "we are going to send you an upgraded version because everyone is upgrading" he almost had my husband approving until I asked about cost or was the company upgrading all customers, he was caught and I told him, you are quite the salesman, you almost had us going. Please no more sales people coerci g customers. Also the medical alert button was accidently pushed and it took me 20 minutes to get through to anyone...

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care to clarify the need for this upgrade. It could be because your cellular technology is an older version and therefore will soon not be supported by AT&T:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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margaret White Derry, NH

IT HELPED ME WHEN I FELL AND SPLIT MY HEAD OPEN. RESPONSE WAS RAPID. MY SON CALLED IN ABOUT 5 MINUTES TO LET ME KNOW THAT THE FIRE DEPARTMENT WAS ON ITS WAY

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Kathy Waldorf Olathe, KS

The monthly testing never works with talking to customer service. Insure in the equipment and price increase protect was added without approval which resulted in an addition $10 monthly charge. Calls are received trying to sell an upgrade in service and equipment.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Please escalate issues to Customer Care: CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Kay Henn-Kaufman Hamburg, PA

It is a little expensive and the first time I used the fall button when I put it on and it fell into my shirt, that activated the button. That button is a little bit sensitive. I have to be very careful with it.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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sally j rutledge Wells River, VT

I was out mowing my lawn and had my Medical Alert on and I went over some rough part of lawn and it set my alert off and they were right there right in touch with me.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Pam Stevenson Herriman, UT

Because it is sensitive to any bumps, if I did have a fall the paramedics would be called quickly and also my family. I don't necessarily have to push the button to get help.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Carol Calle Terre Hill, PA

I am not sure because I am not using it to the fullest extent right now. In the future when I am home more I will probably rely on it more fully/ I would prefer to do a review later on into the use of it.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

Medical Alert Reviews