Name: Medical Alert
Rating: 3.9

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Verified Customer

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Marg Haverfield Spokane, WA

I'm afraid of falling due to a back problem I have, and during these 2 months I've used it, I can say I like it very much. I haven't had much experience with the system but I really think it's a great thing for seniors.

9 years ago

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Verified Customer

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Diana Lambert Gadsden, AL

I love using it! They were right on the ball. They called me very quickly when the little thing went off and made sure I was alright. The person I spoke with was very nice and understanding; it was just so excellent.

9 years ago

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Verified Customer

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Ella Qualls Corpus Christi, TX

Although I haven't had to use it yet, it's a great backup in case I need it. I feel that I'm protected with this service. The only problem was that we had a some trouble with the equipment and it has not been cleared out. Besides that, everything's fine.

9 years ago

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Verified Customer

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Jamie Linnell Belton, MO

Medical Alert was the best option for me because I needed to be safe while I'm alone. The system is good, I like it. On top of that, I haven't had a problem with the service in general.

9 years ago

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Verified Customer

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Anonymous Lakewood, CA

My experience with them can be described as good because they were very prompt and courteous when I needed them. The system has been a great help for me, mostly because I live alone and have health issues.

9 years ago

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Verified Customer

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Marian Lowrey Hudson, OH

My husband passed away and I live alone, so it was time to purchase Medical Alert. I like using it and although I'm the only one in my family that has experience with it, they're very good at what they do. I've had a couple of accidents with it and they were very nice to me when I explained it was an accident.

9 years ago

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Verified Customer

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San-Dee Stradley Holland, MI

I really haven't used it yet, but it's been a good experience so far. It's there in case of an emergency and their Customer Service is fine, but thankfully to this day, I haven't had to use it

9 years ago

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Verified Customer

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Carol Carlson Athol, MA

Fortunately, I've never had to use it but my experience with them so far has been great. They answer you directly and always ask if I got all the information I needed. They're just very good and keep my mind at ease.

9 years ago

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Verified Customer

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Byron Morris Bridgewater, VA

I've never had a problem with Medical Alert. They check on me every now and then so everything has been fine. Things have worked out every time we need to get anything to them.

9 years ago

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Verified Customer

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Rena Bertolero Jackson, CA

I wear the bracelet all the time in case I fall and it's just very good. I would recommend it above others that I looked into and even had people tell me about them. It's just something you have to have.

9 years ago

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Verified Customer

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Mary Cotton Ballwin, MO

I just think it's a good program. We've tested it once a month and they call every now and then to check on me, so I'm quite satisfied. I feel a little more secure and safe when I got the necklace on.

9 years ago

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Verified Customer

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MJ Lynchburg, VA

I'm alone and I drive, so I like to have feel comfortable when I have it with me. My overall experience using the system has been very good, and I'm very satisfied with their Customer Service. I just feel safe with it.

9 years ago

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Verified Customer

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Carolyn Pollard Apex, NC

All my experiences with them have been very good. I live alone and nobody would be able to help if I happen to fall, so Medical Alert was the best option. Overall, the device works fine and the service is great.

9 years ago

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Verified Customer

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Vida Penrod Johnstown, PA

A family member had brain surgery and we wanted to make sure she was taken care of. The response team are on the ball and medical alert representatives are wonderful to respond quickly. Everything was just excellent.

9 years ago

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Verified Customer

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Virginia Jacobs Lakeland, GA

As far as I know, it's been fine. It's been used accidentally and they were right there! The only thing I don't like is that they call me all the time to sell me a Medical Alert, when I already have one.

9 years ago

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Verified Customer

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Lovertta Freeman Pittsburgh, PA

It's been a wonderful experience! I haven't had to use it yet but I think it's wonderful to know it's there in case of an emergency. Besides, their service is good, specially because I have trouble walking.

9 years ago

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Verified Customer

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Margot Cone Garden City, ID

I'm pleased with the service they've provided. I was afraid I would fall one of these days without being able to get up, so I purchased the Pendant. Although I've only had it for a couple of months, I haven't had a problem with the service.

9 years ago

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Verified Customer

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Dorothy Hart Niles, MI

I've had no problems whatsoever with Medical Alert. There's usually nobody around me and I stumble all the time, so it's definitely worked me. In fact, it saved my life a couple of times.

9 years ago

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Verified Customer

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Volura Elkins Rome, OH

So far, my experience with Medical Alert has been good. I had fallen with nobody around, before purchasing the service. Now that I have it with me, I like to carry it around in case that happens again. I don't have any issues with them.

9 years ago

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Verified Customer

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Elizabeth Sorensen Cool, CA

I only purchased the Necklace, which provides fall detection and it really sets my mind. I know that if something happens to me, I'll receive the help I need. Everything is just great; they're always there.

9 years ago

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Verified Customer

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Beck Roseville, CA

My husband and I have a little gray thing that will alert the medical people if we fall. We had trouble with it at first; now we got it down and it's doing fine. The only thing I would say is that it goes off very easy, without even realizing you're setting it off.

9 years ago

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Verified Customer

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Elizabeth Prothro Lamy, NM

They're very helpful, but it really does take some trouble to get through to them. I recently got the fall detector, which is quite heavy and bulky. I'm not as pleased with that one so I've gone back to the bracelet. Somebody is right there when you push the button however, it's quite time consuming when it comes to requesting information.

9 years ago

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Verified Customer

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Emma Lawson Kansas City, KS

I'm very very satisfied with Medical Alert! They're very prompt to answer back, even when I accidentally hit the button. I have nothing but good service. It's been my security this whole time, all I can say is that I'm very satisfied with it.

9 years ago

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Verified Customer

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Sylvia Parrish Wenatchee, WA

I'm prone to falls and I'm here by myself, so I decided to get Medical Alert. So far they've been just fine. I haven't had to use it but they seemed to be okay; plus, the GPS works.

9 years ago

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Verified Customer

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Betty Miller Billings, MT

I know the devices work because when I drop it because somebody is on the line right away. My aunt wouldn't have been disabled if she had this when she suffered her stroke. I think the service is okay and so far, I haven't had a bad experience.

9 years ago

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Verified Customer

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Nola Sangren Plainview, MN

I haven't had to use the service, but everything has been very good. Their representatives have been excellent with me, and taking in mind I have COPD, my daughter-in-law thought it would be the best option. It's been a very positive experience so far.

9 years ago

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Verified Customer

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Dolores Anis Miami, FL

Some of my friends have Medical Alert and had fallen, so I thought it would be a good thing for me, considering I live alone. Their service is alright; I haven't had any problems with them. I can say that my experience with Medical Alert has been okay. Thank God I haven't had to use it yet!

9 years ago

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Verified Customer

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Jacquelyn Vanleer Milwaukee, WI

The person who purchased this service has a medical issue and so far it's been effective. The service is excellent, but as their caregiver, the only thing that worries me is the time delay. They should respond faster when you press the button to avoid a bad situation.

9 years ago

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Verified Customer

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Clara Bray Reedville, VA

I'm getting older and I live alone, so I needed something that would help me in case of an emergency. Although the device can be annoying because it's so sensitive, I feel very positive about the service.

9 years ago

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Verified Customer

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Robert Ashby Quakertown, PA

My wife and I purchased the necklace and we both like the services. They called me to check if the device was working properly, however they hung up pretty quickly and I didn't get a chance to tell them that my Medical Alert wouldn't work if there was to be a power outage. Also, my wife already fell twice and the emergency necklace didn't go off. Besides that, we think it's a good service. I'm just concerned it won't work if we happen to lose power.

9 years ago

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Verified Customer

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Bobbiejo Haizlip Greensboro, NC

I purchased the Arm Brand because of my disability and I think it's wonderful. I had a great experience with the service their representatives provided. Overall, we had a good experience using Medical Alert.

9 years ago

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Verified Customer

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Alice Wilson Indio, CA

I don't know what system I had, but I loved using it, specially because I live alone. Their customer service was very good and I liked the product itself, however, I had to discontinue the service because the price went up.

9 years ago

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Verified Customer

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Janet Wilkerson Nesbit, MS

My husband falls a lot and has Parkinson's disease, so we decided to purchase Medical Alert. I like the system, however, my house's alarm system is quicker to respond than my Medical Alert device. I also think that they need to make the necklace a little more attractive.

9 years ago

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Verified Customer

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Janine Counts St. Louis, MO

Their devices are fine, it works very well for me. I really needed it because of my Neuropathy, causing my body to have a bad balance. Although I haven't had to use it yet, their customer service has been excellent and the overall experience has been great as well.

9 years ago

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Verified Customer

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Marinelle Freeman Midland, TX

Their customer service is excellent! I've had a very satisfactory experience with them. I live alone and it makes me feel safe to know that if I have a problem, I can get some help.

9 years ago

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Verified Customer

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Betty Servant Customer Service

I purchased it for my mother several years ago and I think it's great! We were worried about leaving her alone, but that's no longer the case. Their customer service was very good and the devices did exactly what we needed it to do. Everything's been great.

9 years ago

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Verified Customer

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Helen

Have the security I need. They help when needed.

2 months ago

Reply from Medical Alert

Helen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 30th, 2026

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Verified Customer

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Judy

Advice of my doctor due to health issues

2 months ago

Reply from Medical Alert

Thank you for your feedback, Judy! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 26th, 2026

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Verified Customer

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Nancy

The price and the GPS is just wonderful.

2 months ago

Reply from Medical Alert

Nancy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Denise

Great company and product. I love this company

2 months ago

Reply from Medical Alert

Denise, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 11th, 2026

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Verified Customer

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Patricia

Gives me confidence that I am safe. I have had good service.

3 months ago

Reply from Medical Alert

Patricia, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Feb. 20th, 2026

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Verified Customer

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Kay

Like very prompt response when device senses a “fall” .

3 months ago

Reply from Medical Alert

Thank you for your feedback Kay! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Linda

They supplied all the things I needed to stay safe at a reasonable cost.

3 months ago

Reply from Medical Alert

Linda, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 6th, 2026

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Deborah Dyer Hendersonville, TN

Both of our mothers had Medical Alert and I can say that at their age and with the health issues they had (falling, memory loss, etc.) it was absolute necessary as long as they continued to live alone. My mother had a history of just stumbling and falling over anything. I got her Medical Alert because after my Dad passes there were several hours in the day before I would be able to be there with her since I still worked. Numerous times I would get the message that indeed she had fallen and help was on the way. her neighbor, we had given a house key to and often I would have them call her to go in moms home before I could arrive. My mother in law had falling issues also and once upon falling outside her bathroom, she hit her head on the edge of the dresser. Thank goodness she was able to have Medical Alert on herself and called and they contacted my husband and sent an ambulance. For the amount they payed monthly, it was certainly worth our piece of mind knowing that they both would get the help needed if we were not able to quickly arrive. I highly recommend this company and all that they stand for.

2 years ago

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Peggy Townsend Bristol, VA

Really works! Two of my family members have it! Just got the device that detects a fall, and it worked! Life Alert initiated the process when a family member passed out. Life Alert contacted me and I immediately went to see what happened. A fall had taken place in the bathroom and Life Alert had the life saving crew on the way, so we got to my family member about the same time. Luckily, no broken bones, etc. but family doctor recommended the patient go to ER to be checked out due to a history of falls. After one week in the hospital and two weeks in rehab, we are back home now. I truly recommend Life Alert!!!!

8 years ago

Reply from Medical Alert

Hi Peggy, Thanks so much for your feedback! Fall detection is great and really adds a nice layer of extra protection. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Mary

When my husband passed away in 2010, I had to move from the retirement community we were living in. I moved into an apartment alone. I began having many falls. I tried another system which was bad. I switched to Medial Alert. I still took falls and was afraid to punch my alarm. I have different ones show much interest and have gone out of their way to help me not be afraid. I even would get calls that I hadn't been checking each month. After so much has happened to me and my son has recently passed away, I recently hit my button after a fall in closet. Help was here before I knew it. I couldn't believe how much caring and help they showed. I have nothing but praise for this wonderful company and the special interest they have taken to help a poor frightened old lady who is 80 years old and cannot move without a walker and not for far. I wear it ALL the time now, especially in the shower and through the night as I have to get up several times. My walker stays by my bed.

8 years ago

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Verified Customer

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Vickie

always knows the answer to my questions. Very reasuing. Connected me with the person I needed.

4 months ago

Reply from Medical Alert

Vickie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 13th, 2026

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Verified Customer

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David

Device has worked well since subscription started,until 12/3/25, has been nonoperational since. had misplaced paperwork, finely found & am awaiting a call from y'all what to do!! david hefner

5 months ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Verified Customer

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Pearlene

I FFEEL SAFER WITH IT AND THE ONLY THING IS A ACCIDENTLY SET IT OFF AT TIME AND DON'T INTEND TO!!!!

5 months ago

Reply from Medical Alert

Pearlene, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 12th, 2025

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Verified Customer

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Marlene

I am happyu with the system , but not with the large devise I would perfer a smaller alert medalion. medalion

5 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Marlene! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 11th, 2025

Medical Alert Reviews