How we rank for
Price is a big deal, especially when you’re dealing with a monthly fee, like most companies in the medical alert industry. We review each company and give them a score for pricing based on how it compares to the rest of the industry. We judge this specifically by three factors:
- monthly monitoring fee
- activation fee
- equipment costs
Many customers don’t want to be stuck with a long-term contract. Those with 3-month, 6-month or even year contracts will be docked points in comparison to companies that allow month-to-month servicing.
A warranty is important because it shows that a company stands behind the products they offer. A company with an excellent warranty shows that they are confident in their products. If something goes wrong, they’ll take care of it.
4% Device Range
Customers want the freedom to roam around their home without having to worry if they’ve walked out of range from their base station. Products that allow the range to be further than others get more credit than those that only allow a small range like 200 feet.
4% Battery Life
In the event that you forget to charge your device or you experience a power outage, the device’s backup battery could literally be a lifesaver. Some products only allow you 24 hours without having to charge and others allow up to 72 hours. Devices that have a longer battery life will score higher in this category.
6% Medical Records
This feature allows the companies to have access to a customer’s medical records in case of emergency. If a person has specific medical conditions such as allergies, the emergency staff will know upon arrival to make the experience better for the customer.
6% Family Alerts
It brings extra peace of mind to know your family will be alerted when an emergency happens. Devices that perform this function will receive extra points.
3% Pendant Options
Most commonly, medical alert devices are distributed as pendants or wristbands with an emergency button. However, some customers may prefer one device to another, so does the company offer the customer a choice? It’s a small touch to ensure the customer is satisfied.
The bathroom and kitchen are common places for slips and falls to happen in the home, so it’s great when a device is water resistant. That way, the customer can feel comfortable having their emergency device on in every area of the home, even if it risks getting wet.
5% Time in Business
Some companies haven’t been around for very long, and that’s not necessarily a bad thing. However, the amount of time a company has been in business can be a good indicator of their ability to serve customers. Companies that have been around for a long time are probably doing something right. A company that has been in business for a long time will score higher in this area than a company that just started.
4% BBB Rating
A company’s Better Business Bureau rating can be a good indicator of how they treat their customers. While we understand that some individuals may not think it’s a completely accurate measure of a company’s ability to serve customers, we still feel it’s an important metric. Higher BBB ratings yield higher scores in this area.
15% Consumer Reviews
This site is designed to let consumers share their experiences. Given our expertise in many industries and the knowledge that we have gained over the years, we know that some of the most important opinions come from real customers. That is why we have allocated so much of our overall rating to the voice of our validated customer reviews. The Consumer Reviews Score is broken down into three metrics:
- The Average User Score
- Total Number of Reviews
- Total Number of Reviews in the last 12 months
These 3 metrics not only help us understand what consumers are saying, they also help us gain an understanding of volume and recency. All of which are critical to understanding the value of a company in the eyes of the consumer.
Note: this is different from the user score that is displayed on each company profile. The “user score” that is publicly displayed is the average of all user scores published for a given profile.
User Review Moderation
In order to prevent fake and misleading user reviews, BestCompany.com has a review moderation team specifically assigned to moderating all user reviews for all companies listed on the site. This team follows a very specific and strict moderation process that has been designed by gathering learnings from mistakes other major review sites have made in the past.
This moderation process involves a “flag” system where a flag is assessed for each negative attribute associated with a user review. Too many flags result in a disapproval of a user review. Some of the things our moderation staff looks for and assigns potential flags to include:
- Email address verification of the user
- IP address duplication and region check
- User review semantic verification
- Is the user an employee of the organization?
- Is the user associated with a competitor of the organization?
- Foul language of any kind
- Relevance of the content pertaining to the company and the review
As you can probably tell, we take our user review moderation process very seriously. We believe accuracy and authenticity is critical when it comes to user reviews, and as a result we are constantly finding new ways to evolve our user moderation process to make it better. Please note that while we do our best to manually moderate each and every user review, mistakes can be made; however, our dedication to resolving errors in our process is what sets us apart from other review sites in the industry.
20% Expert Review
Along with the criteria points mentioned above, we take into account a variety of other factors that help determine the viability, stability and trustworthiness of a company. As experts, we conduct an extensive research process specifically tailored to each industry that considers many additional factors including:
- Financial Standing of the organization
- The number of industry experts and professionals on staff
- The company’s ability to scale
- Historical revenue/growth
- Past and current lawsuits
- Customer service and transparency
- And much more.
We consider this Expert Review process a vital component of how we rank and review companies. As a result, the factors included are always changing, adapting, and updating. We also reserve the right to voice our expert opinions as a part of each review.