How we rank for
Price is a big deal, especially when you’re dealing with a monthly fee, like most companies in the medical alert industry. We review each company and give them a score for pricing based on how it compares to the rest of the industry. We judge this specifically by three factors:
- Price: 10%
- Activation Fee: 5%
- Equipment Fee: 5%
Many customers don’t want to be stuck with a long-term contract. Those with 3-month, 6-month or even year contracts will be docked points in comparison to companies that allow month-to-month servicing.
A warranty is important because it shows that a company stands behind the products they offer. A company with an excellent warranty shows that they are confident in their products. If something goes wrong, they’ll take care of it.
- Contract: 5%
- Warranty: 5%
Customers want the freedom to roam around their home without having to worry if they’ve walked out of range from their base station. Products that allow the range to be further than others get more credit than those that only allow a small range like 200 feet.
30% Consumer Reviews
This site is designed to let consumers share their experiences. Given our expertise in many industries and the knowledge that we have gained over the years, we know that some of the most important opinions come from real customers. That is why we have allocated so much of our overall rating to the voice of our validated customer reviews. The Consumer Reviews Score is broken down into three metrics:
- The Average User Score
- Total Number of Reviews
- Total Number of Reviews in the last 12 months
These 3 metrics not only help us understand what consumers are saying, they also help us gain an understanding of volume and recency. All of which are critical to understanding the value of a company in the eyes of the consumer.
Note: this is different from the user score that is displayed on each company profile. The “user score” that is publicly displayed is the average of all user scores published for a given profile.
User Review Moderation
In order to prevent fake and misleading user reviews, BestCompany.com has a review moderation team specifically assigned to moderating all user reviews for all companies listed on the site. This team follows a very specific and strict moderation process that has been designed by gathering learnings from mistakes other major review sites have made in the past.
This moderation process involves a “flag” system where a flag is assessed for each negative attribute associated with a user review. Too many flags result in a disapproval of a user review. Some of the things our moderation staff looks for and assigns potential flags to include:
- Email address verification of the user
- IP address duplication and region check
- User review semantic verification
- Is the user an employee of the organization?
- Is the user associated with a competitor of the organization?
- Foul language of any kind
- Relevance of the content pertaining to the company and the review
As you can probably tell, we take our user review moderation process very seriously. We believe accuracy and authenticity is critical when it comes to user reviews, and as a result we are constantly finding new ways to evolve our user moderation process to make it better. Please note that while we do our best to manually moderate each and every user review, mistakes can be made; however, our dedication to resolving errors in our process is what sets us apart from other review sites in the industry.
When a company profile has been “verified,” customers can rest assured knowing the information on that profile is as accurate and up-to-date as possible. We try to help every company profile achieve “verified” status by directly reaching out to companies to verify that the information we have gathered is accurate. A company receives full points in this category when it has verified our information to be accurate, and its profile has received at least 20 customer reviews.
“Viability,” in this instance, reflects a company’s ability to continually offer its services without encountering major financial problems, bankruptcies, or legal issues, etc. Each company listed on Best Company will begin with full points in its viability score; however, when a company encounters any of the above-mentioned problems, its viability score will be negatively impacted.