The scores and rankings of companies on BestCompany.com are calculated from our proprietary “Best Rank” algorithm. Read More keyboard_arrow_down
The overall “Best Rank” company score is calculated based upon how a company scores in the following two sections:
This score is determined by the quantity and especially the quality score of consumer reviews published on BestCompany.com. Below are the criteria that make up this score, with their respective weights (weights are presented here as a % of the Overall Score):
The “Best Rank” algorithm does not weigh every review the same. Reviews that are from verified paying customers of the company receive a higher weight. Also, reviews that are published within the last 120 days reveive a higher weight. This ensures that the voice of consumers who have recent, meaningful interactions with the company, whether they be positive or negative, play a larger role in determining its overall score.
Lastly, we pride ourselves in ensuring the authenticity of the consumer reviews published on our site. Prior to being published, every review that is submitted on BestCompany.com is examined by our Review Moderation Team. Reviews that are identified as factually inaccurate, fraudulent, and/or purposely misleading are denied publication. For more information regarding our review moderation process please refer to our Review Guidlines.
This score is determined by comparing how a company stacks up against the rest of the companies in its industry in the following categories:
Disclaimer: If Best Company finds a company is engaged in questionable or fraudulent business practices, is flagged consistently for unethical review solicitation, or is unable to service new consumers in a timely manner, its overall score will receive a penalty until it has resolved the issue. Any such penalties will be disclosed on the company's profile page.