Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
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From what I have experience, they are always helpful and easy to communicate with. The device does what it is supposed to. It is nice knowing it always available night or day.
When we made the purchase, they got it shipped right away and were available to help my parent set it up. They have been very good.
One time the alarm got pushed and they contacted me right away and asked me if everything was okay so I know they are on top of things. I like the ability to carry it when I am out of the house. I know I will be protected. I am grateful for them. It would be nice if the fall device would also be able to read high blood pressure or heart rate.
So far every time he needed help, it was right there for him. I really appreciate it. I think it is excellent to have in case he falls.
Not exceptional customer service, but it is good. The device is handy to have when I slip to help get up. It is a little too sensitive.
The person that helped me order it was very helpful and knowledgeable. I like the watch and that I don’t have to wear it around my neck. I can go wherever I want in the USA and that is helpful because other devices only went four hundred feet.
The device is simple to use and very effective. I’ve tested it several times and it always functions properly. They are very thorough.
Quick response and polite and informational. I like the variety of options for in the home and outside traveling.
I like everything about it. It works well. The operator on the other end was understanding. The device that holds the ball is not adjustable and needs improvement.
I like the watch. I work all the time and it is not slightly affected.
It is a little bit expensive but mobile help is fine.
Everything with the company is fantastic. Customer service has helped out. When my mom falls, I get a notification immediately on my cell phone.
Easy to sigh up. All my interactions with them have been prompt and professional. I don’t like that I need a medical alert device but I do so this one is fine. Everything went smoothly when I used. They reset and everything went fine.
Price seems fair to me. They are so kind and work through everything. It is easy to use and I really like that they call my daughter to let her know I was going to the emergency room. I am really glad I have it. I test it every week to make sure everything is okay.
Compared to other companies, it is relatively cheap. It has give me good service. They respond immediately every time I have an emergency. If I push the button by mistake, they also respond quickly. I am very pleased with it.
When there are parts I am confused about, I know they will explain it to me if I call customer service. I like how friendly and nice the staff is. It has been easy to use the device as it is easy to understand. It is a wonderful company with wonderful people to work with.
I like MobileHelp’s device for the convenience and the security.
I like everything about having the medical alert device.
Mobile Help was there immediately when I needed them. I fell down on my front concrete steps and took me to the hospital immediately. When I was in the hospital, I lost my watch thing and they sent me another one and got me started back as soon as I was back from the hospital.
MobileHelp is dependable. The unit is reliable. When it goes off by mistake, I just tell them it is mistake and everything is okay.
Everybody is very personable and helpful that I I’ve talked to. When I need somebody, they are on hand right away. It is excellent for me. I was approached by another company that was a hundred dollars more a month.
In general this seems to be the one people like the value for the dollar. It is very easy to set up and is high quality stuff. When I dealt with customer service, it was great.
Everything seems to be okay right now. When I tested, it was okay.
You get a lot for your money. Most companies want you to pay a lot more than what I paid for this and you don’t get as many pieces. I like everything about it. I like the GPS device.
I like the fact that I have options with the device. I have had a coupe of incidents where I triggered the alarm accidentally and someone always calls right away. I am pleased that are vigilant.
Everyone in customer service is really professional and quick to assist if we have any issues. After we press the button, someone will answer the device after about two rings. They are very patient with my mother in law. I like that she can take it wherever she goes and that it is affordable. Overall is has been a positive experience.
Customer service has been a big help to me. I don’t like that I have to charge it up too often but it works okay when I test it once in a while.
Great service. I love everything about MobileHelp’s device.
One thing that I like is that they give you a gadget to take in the car so if you need them, you have everything you need. I think the price is comparable to other places.
Every time I call, everyone has been informative, knowledgeable, helpful, ad friendly. They’ve done everything that can to help me. I think the idea behind it is great. It is for my father. He was worried about falling and that was a safety issue for him since I don’t live with him. When we tested, they stayed on the phone with me to make sure it was working.
Everything is fine. I can’t find anything wrong with it. I would recommend it.
If I need them, there is no waste of time. They are right there on the call. I like that it convenient. I don’t like that it is sensitive. If you move wrong, it goes off.
It is very convenient for her. Whenever something happens, they let me know and I get over there in time to take care of it. The other week she fell and they called me and I got her set up.
It tested perfectly when I tested it. I like the whole system.
It has met all my expectations as far as being responsive. I dislike that it causes an allergy on my husband’s skin.
Met all expectations. Easy to order, set up and use. All customer service reps were helpful and kind.
Therese Annette Rodriguez
Havenâ€™t had a reason to test it. It went off when I was sleeping and it scared me and still donâ€™t know how I hit the bouton button the fact that it responded Malden me aware of the quick response. That is comforting.
Great equipment and fast response (to my accidental alarms)
Rebecca Toledo for Marjorie philippe
So far so good - only had it a few months. Great customer setvice
I got one of their products for my mom and so far whenever she pushes the button, they are immediately calling and texting to make sure all is well.
Keeps initialization false alarms when wearing andnd not wearing fall button. Impossible to get thru to tech support or billing. Need to drop fall button coverage as unreliable
Reply from MobileHelp
Oct 18, 2020
Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp
Margaret Rose M.
Excellent Service Every Step of the Way, from addressing questions and concerns before ordering, quickly making the exchange needed to Customer Servive handling new set up of device.
Very pleased with product and customer service.
Great customer service. Great product. Fast delivery. Excellent to work with.
Fast response time. Easy to wear wrist gear. Fine customer service.
Thankfully I havenâ€™t had a falling incident yet but have inadvertently set it off twice. The first time the EMS arrived within minutes and although I was embarrassed I was also happy to know that help is there quickly.
Polite, friendly and quick response time.
They have the best communication between client and company. The product is beautifully made. The choices with the wearable button, the watches, etc. are wonderful. The video to set up is accurate and simple to understand. (Remember, most customers could be elderly), the customer service is outstanding. Even the sales rep took a personal approach to my momâ€™s needs and shared about his mom.
They are really there, fast & very reliable service when you need them !!!!
They have helped me with all my needs, with no questions ask.