Name: MobileHelp
Rating: 4.6

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Verified Customer

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Chris Dazed Fort Worth, TX

The device works great. Definitely have to charge once a day or it will run out of power. Dropped the device and it auto called. It is simple to cancel calls. It took longer to get to us than we were told but aside from that everything has worked as it should and the price is reasonable compared to similar services.

6 months ago

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Verified Customer

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Cathy Mentor, OH

I liked the customer service and how nice everyone was. However my mother quit using it. It went off once and she couldn't get it to stop so she decided she wasn't going to wear it!

6 months ago

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Verified Customer

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Janet Needham New Albany, IN

I really like the secure feeling it gives me. Notifications go to my folks on my list even when the charge fails . That being said it only holds a charge for 36 hours. It has lost its charge at the most inopportune times, usually when I'm not near my charger. I sent an email yesterday and the only response I've received is that you got my email.

6 months ago

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Sandy Palm Bay, FL

The size of the device is larger than I thought and a bit on the heavy side of more than what I thought I was purchasing. I would prefer one smaller and lighter that responds the same way as my current device does. Please contact me if this is an option to exchange my device for such a device. You can see the device very easiler under my shirts and of course it is recommended to wear to the length of middle of the chest, which for a women makes it protrude up and forward.

6 months ago

Reply from MobileHelp

Hi Sandy, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 28th, 2024

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Verified Customer

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Lee Manns Haddonfield, NJ

Quick response every time the locket buzzes. Talk to actual people about what has caused the alarm to activate and to reassure them I am okay. Instrument is very sensitive to sudden movements.

6 months ago

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Verified Customer

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Troy Benton Harbor, MI

im not sure how to evaluate a service i haven't used! Customer service has been impressive and the cost is fair, unlike their competitors. I hope I'll never find out how good this all works out in an emergency. I will say that I'm not a fan of all the add-ons that seem unnecessary. But again, in an emergency maybe they are necessary

7 months ago

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Verified Customer

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Paula

The first wearable had to go back because of an issue With a battery, and the second one battery is great but it's easy to jostle and setting it off saying fall detected. So it is a learning curve but I know my friend is very pleased with hers so I think I will be too.

7 months ago

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Carl Kennebunk, ME

I’ve had my mobile alert just over a month with fall detection. I haven’t had to use it so far. I really would prefer a wrist watch type as the pendant I have is cumbersome, which is why I gave it 4 instead of 5 stars. As far as signing up my sales person, was courteous and helpful.

8 months ago

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Verified Customer

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Stephen Salman

Only been on the service for a little over a month. Had one false alarm and Mobile Help was quick to respond and sent their team to my mother’s home immediately. Besides the potential critical need , great peace of mind for my family!

9 months ago

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Verified Customer

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Francine Oak Lawn, IL

The sales representative was courteous and knowledgeable. I got the wristband AND necklace for a better price than another company I was using (had a bad experience with them). To me, the necklace is too sensitive, which in an emergency situation would be great, but I have it on at night and it creeps further on my body, when I get up and it drops while still on my body, the fall protection goes off! Maybe it has dropped only 2"! I press the "false alarm" button" but I think this is a little too sensitive.

9 months ago

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Verified Customer

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Nancy Miami, FL

Purchased for my Mother-in-law who is 95. Her sons said she wouldn’t wear it but she does and feels so much more secure and safe. She really likes the button in the shower. She thinks the sign for the door reminding her to take the unit with is a good idea too. Thankfully she hasn’t had to use it and hopefully never will need to. The peace of mind for all us is so important since she still lives alone. We do wish the bracelet had fall detection as she simply wouldn’t wear the necklace that does. Thank you

9 months ago

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Michael Medford, MA

The last time it was used the emergency responders were not given the lockbox number to gain access to the front door and ended up breaking the back door to gain access. The code is 1987. It was a lockbox that my nephew had - in other words not supplied by you. I called and gave the number to the person I talked to at mobile help before the responders broke down the door. Do you not supply numbers that you are not getting paid for? If not why was the number not given to the responders? This happened a while ago. She has not fallen lately so I don’t know the date but it was the last time she needed help sent.

10 months ago

Reply from MobileHelp

Hi Michael, We received your review, and we are sorry to hear about this incident. We would like to have our Technical Support team give you a call for further assistance resolving any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Verified Customer

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Arlene Wolf Ann Arbor, MI

I am pleased with my Mobile Alert system. I have accidentally pressed the button on 3 different occasions, but have easily cancelled the false alarm. Have not had the device long enough to give an opinion on promptness of emergency calls or Mobile Alert service calls

10 months ago

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Janice Phoenix, AZ

Your customer service is excellent very attentive, very detailed, explanations and instructions. What I don't like is your equipment. I have the fall detect device and it goes off at the strangest times, ......when I'm lying on my back asleep it will scream " fall detected", standing in line at the grocery store, screams "fall detected", yet when I bang the pendant into something by bending over it does NOT say a thing. Very strange. It does not give me a lot of confidence in its ability to detect an actual fall. It's been replaced once and the second one does the same thing. Goes off at the strangest times. Not exactly happy.

10 months ago

Reply from MobileHelp

Hi Janice, We received your review and we apologize for the issues you are experiencing with false alarms. Our Technical Support team will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Pamela Cannon Falls, MN

We are so happy with MobileHelp! It's given Mom the peace of mind that is so valuable to someone who lives alone. It's given our family peace of mind knowing that she will have help asap, if she ever needs it, 24/7. What a valuable product and service!

10 months ago

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Verified Customer

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Alice

Mobile help has been excellent for my mother. They are very patient and explaining to her how to use it. It has helped her when she needed it. She press the button and they responded and got her the EMTs. She asked that it be brought to her in rehab!! I would like to see an improvement in the length of time the battery stays charged.

10 months ago

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Verified Customer

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Brenda Drummond Columbus, OH

MobileHelp is great about notifying me when my cousin has set off her alert necklace or the emergency button. They are also good at alerting me that the necklace needs charged. It’s a comfort knowing that she is safer at home than before.

10 months ago

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Verified Customer

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Debra Lawson Houston, TX

Setting up Mobile Help for my mother was amazingly simple. As I stated to the agent who assisted me in acquiring this service, this is another layer of protection for my mother, who lives with me , but is home alone most weekdays while work. It gives both of us peace of mind.

10 months ago

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mike hopper MO

Unfortunately due to prolonged illness on my part not the family member in need of the device it was intended for i have not yet been able to provide my family member with the device to give sufficient feedback. I will say however the indicator light whether green or red seems to be bright enough for my 60yo combat veteran vision & although my 70+yo elderly cousin who has macular degeneration with mobility as well as weight & other problems hopefully she will be able to see the indicator light as well but it remains to be tested. Additionally i did purposely unplug the pendant from its charger stand & wall outlet to see when or if it would send a notification which it has done successfully albeit in a pretty populated area with sufficient cell towers. My cousin lives in a much smaller area within 45mi of my original text notification area but with ozark terrain & winter weather coming we will see if the notification as much as the charging indicator remains reliable beyond 90-120 day period as experienced with bluestarseniortech equipment which failed multiple times & continues to be a unresolved problem. Ironically bluestar is the one who recommended mobilehelp to myself so i am hopeful & optimistic but still skeptical until i see the results!

10 months ago

Reply from MobileHelp

Hi Mike, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Oct. 11th, 2023

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Josephine Dallas, GA

My mother is new to Mobile Help and unfortunately a false alarm occurred. Mobile Help’s quick response to my mother and emergency contacts gives us security knowing how quickly they will respond if an actual emergency occurs in the future. Thank you Mobile Help!

11 months ago

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Verified Customer

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Judith Omaha, NE

So far so good. No emergencies so far. Have to be careful bending down as the device tends to knock against things like kitchen cabinets and set the alarm off. I have now figured out how to cancel - yeah! Your operators have been very patient with me. Loved Albert's advice and manner when he sold the device to me.

11 months ago

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Carl Fort Worth, TX

I have been pleased from the first phone call to inquire about service to ordering their premium package for 6 months. I accidentally activated the alert function button and it worked just like it was supposed to and with very quick response. I couldn't be any more pleased and highly recommend this company.

11 months ago

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Verified Customer

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Ron Honolulu, HI

I've been researching for a good monitoring company for my aging mom and I came across MobileHelp. I have nothing else to compare this company to but I have not been disappointed yet. It's easy to use and set up, service was excellent and price is decent. I haven't been alerted to any falls, fortunately, so I can't give my review on that feature. Using this system for a couple of months with no problems so that's a positive.

1 year ago

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jennifer contoplianos Daly City, CA

My family has had 3 incidents, two were accidental button push and Mobile Help immediately called and fire department was cancelled. The last call, my mom actually pushed the button and had the fire dept. came within 15 min. to help lift my dad up once he fell off the bed. My mom and sister cannot lift his weight so the pendent is doing exactly what we ecpected. he

1 year ago

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Lucy Charlotte, NC

I have only had MobileHelp a couple of months. My opinion is that you dhokk up of not ask for a review until customers have had time to have an opinion. I got my first request during the first month. My only request is that the alert goes off at the slightest movement. I called customer service and was told it can't be adjusted. The rep was very nice and we tested it. The alarm went off when the mechanism was dropped about 4 feet. However, it goes off 2 or 3 times a day. I was doing yard work and it went off when I was stooped down pulling weeds. It never touched anything. Also, it goes off sometimes when I am watching TV and just move it to be move comfortable.

1 year ago

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Verified Customer

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RAYMOND LEBER Cuyahoga Falls, OH

Mobile help responds quickly with your emergency requirements. The Mobile Help unit can activate accidentally but your contact persons are notified immediately of the accidental activation. But if it is an actual emergency, they are also contacted immediately in advising those contact personnel of an updated evaluation of the emergency call from the MOBILE HELP unit.

1 year ago

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Verified Customer

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Pat Stewart Twin Falls, ID

I've been surprised how sensitive the device is. Once, I sat down too hard and the device indicated "fall detected" and other times I've apparently bumped the device and it sounds the alert. However, one time I did fall and there was no alert sounded; apparently, it must have had something to do with the way I fell. Though I felt severe pain in my leg, I was able to get myself back up and moving again.

1 year ago

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Verified Customer

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Letitia R. Guillory Brooklyn, NY

The alerts to charge are so helpful because I receive a text each time and I can always check in with my mom to make sure she charges the device. Also, we had a slight emergency and while I couldn't be reached the time, the operators were able to call the other emergency numbers as well as EMTS. Though they seem to have the incorrect name of the street.

1 year ago

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Debbie White Portland, OR

I've had 2 other plans, both said they have detection. Unfortunately before I got yous, I had a fall,my family was upstairs and couldn't hear me at first, when they came downstairs it was agreed I should go to hospital, I tried both systems and neither one worked.We ended up calling 911. That's when I found you. I haven't fallen again, but you product has gone off telling me "Fall detection enabled" so I know it works. Thank you

1 year ago

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Verified Customer

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Rebecca Davis Torrington, CT

I was searching for a medical alert provider for my recently widowed mother. I found you customer service to be outstanding and 100% transparent. The agent I worked with was so caring and knew the product he was promoting. We received the device as promised and could not have been any easier to set up. My mother loves the button and she feels safe at home alone. The pricing for the device in consideration of what service my mother is receiving is a bargain. Thank you for being such a great company that truly cares about its clients.

1 year ago

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Renate Neuert Grimsby, ON

Mobile Help came through. Mom needed their help and they answered within seconds. Mom had fallen and had a hard time breathing, so Mobile Help called an ambulance which took her to hospital. The person at the Call Center was compassionate and reassuring with mom. I am so glad we decided to buy these devices, just in the nick of time , as it turns out. If you think your loved one needs a device, chances are, your instincts are right. Don’t delay. Thank you Mobile Help for your quick response.

2 years ago Edited January 10, 2024

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Paula M Langenstein Sterling Heights, MI

It has been very easy to wear/use. Plus, I had a false alarm last week and the agent who answered the call was extremely patient with me.That went a long way toward my comfort since I still do not know how I generated the call. Apparentlyl I clicked the button inadvertently while putting the fall button device back in its cradle t o charge it.

2 years ago

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Christy Baguio Salinas, CA

I have had several false alarms including one when I was actually falling but was able to catch myself. The operators are so nice and tell me not to worry about false alarms-the goal is getting me help if I need it. I am very impressed that they ask if anyone around me needs help. With the proliferation of mass shootings this is a very good question. Another family member or friend could have a medical crisis while with me. What a good feeling to know that I could be of help.

2 years ago

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Verified Customer

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Cyndi Wachter Portage, WI

When I got this device for my mother the company worked really well in assisting in getting it set up for her and was very prompt on getting the device mailed to us also the tech that helped us set it up was very good at explaining how it works so that even my 90 yr old mother could understand very pleasant company & CS to work with we have been fortunate enough thus far in not having to use it but we are very confident that if the need should arise that my mom will get the help she may need in a timely manner

2 years ago

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Carolyn Trombly Concord, NH

Mom fell down a flight of stairs, just one week after getting MobileHelp! Their response was immediate; they called me and rescue squad immediately and when Mom got to the hospital they discovered she had a broken bone in her neck. If it weren't for Mobile Help, she would not have been found for 4 hours and I would have tried to pick her up myself and that could have made her injury worse. She's healing well now and wears her Mobile Help faithfully. She also promises to stay away from the stairs! Thank you.

2 years ago

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Marjorie Long San Antonio, TX

It has helped me feel more safe, especially when I have to go outside. Inside I am caregiver for my husband who is diaabled, so do much moving around, and it will go off when I don't mean for it to. However, I do wear it inside - just cautious when bending over, etc. I do not wear it at night as I turn over frequently and it would keep going off.

2 years ago

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Verified Customer

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Kelly Marsh Willoughby, OH

When I was looking for something like this for my father in law this company answered all my questions and listened to all my concerns that I needed help with. The representing was super polite and patient with me to find the best option for our situation. Unfortunately the equipment arrived and before we could set anything up he passed away but the customer service was fantastic.

2 years ago

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Verified Customer

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George Fischer

I started with Mobil Help after a major fall and severe injuries, I was excited to find a communication instrument that was worn on my wrist and included a timepiece, I purchased the Samsung Gear and used it untdil AT&T closes out their 3G service the Samsung used to communicate, I called MobilHelp and the personnel were most helpful in identifying a prouct that filled my needs and satisfied my idiosyncraces.

2 years ago

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Verified Customer

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Cecilia Trammell Rome, GA

This device, while I've only had it for two weeks, has given me a sense of security and peace of mind. I no longer need to carry my phone with me when I go outside of the house. I have occasionally "triggered" the alarm accidentally and am happy to say the system worked each time in response to the alarm. I have yet to actually need the alarm system for an emergency and hope I don't!

2 years ago

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Verified Customer

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Lynn Zottnick Gainesville, GA

Both my parents and inlaws have used MobileHelp for emergencies in their homes. The response team was swift and provided them with the help they needed in each situation. The devices are well designed for the elderly to use -the wrist alert device bands are extremely soft and comfortable (I wish my smartwatch had bands like these!). Thank you for a well-designed and implemented alert package!

2 years ago

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Rhonda Lincoln Orlando, FL

Great service. I just wish the device was more visually appealing and they had other lanyards to choose from I have tried and researched other companies al with fall alert. I fell once and the alarm didn't work. It then took me 3 days of trying different methods to notify themI finally got someone to manswer when I told them I needed to pay my bill! Customer service has been super with this company and easy to use..

2 years ago

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Kenneth Nehls New Lothrop, MI

I did a lot of research on medical help devices and after talking with several companies, I choose MobileHelp. I really like not having to have a base unit. It is truly mobile and I have coverage everywhere that I go. The fall detection is an important feature to me for I have had several bad falls. The device was activated just from taking off the necklace to quickly and there was a representative responding very quickly. I highly recommend MobileHelp and you will get the service you paid for from this company.

2 years ago

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Verified Customer

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Kimberly Doherty Buffalo, NY

Very friendly, professional, and informative staff. I feel much safer in my home just knowing there is help a button push away. What I like the most about system is if you are wearing necklace and you fall the system immediately responds . There is also a device I can take with me outdoors or anywhere basically and it has two way audio. Highly recommend this service.

2 years ago

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Chris McConnell Spring Hill, TN

It is easy to use and easy to recharge. They are very responsive; numerous times I have caused the alert to speak to me (in very American English) that they have detected a fall. It is always something stupid that I did to set it off. When you press 2 fingers on the button. It cancels the emergency call. I hate creating the false alarms, but love the assurance that they are always there.

2 years ago

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Faleice North Zulch, TX

I received my Mobile Help pendant quickly. It has GPS capability and I can go anywhere freely. The pendant I'd comfortable and easy to wear. The set up instructions were simple and easy to use. I would highly recommend this for seniors who live alone. It gives me so much peace of mind to know that if I fall help is very close at hand. FIY, it works great; I accidentally leaned down suddenly and my alarm went off saying fall alert. What can I say, it works.

2 years ago

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ARLYNE MORGENSTERN Fort Lauderdale, FL

I was wearing my new "necklace" the 2nd day I received it when I fell and couldn't get up . I pushed the button and before I got my finger off the button a voice came out of it. Within 7 minutes the rescue squad was at my door and in my house and got me up. The last time I fell without MobilHelp it took me 4 hrs before I was able to scream and my neighbor called paramedics. My knees literally can't have any pressure on them.

2 years ago

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Glenna Togo Albuquerque, NM

They called me first when the alarm went off rather then sending help to make sure it was an emergency. I was so glad. I live in Albuquerque and my aunt who wears the device lives in Mesa. The device went off twice because of my aunt's misuse. She is almost 95 who suffers from dementia. I love the product but she gets confused on how to use the product. I may have to return it unless she understands how to use it and not take it off and hang it on her walker!

2 years ago

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Verified Customer

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Lisa Havens Shawnee Mission, KS

We were hoping that Mobile Help services would be a fail safe but not ever needed. Well, when Dad fell recently, we were relieved to experience how well it works. When Dad did not respond to the call from the help center, they had emergency services there immediately. The EMTs were able to get into the house with the information we had provided to Mobile help and they found him on the floor. Thankfully he is OK, but who knows how long he would have had to wait before someone realized he was in trouble? Thank you for your quality product and services!

2 years ago

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Verified Customer

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Ruth. Axsom Melbourne, FL

My son contacted the company due to a friends recommendation and the information qe read on line. I had had a monitoring service for several years That service required a wall phone connection and I no longer had that. Also I could not speak directly to the neck unit. Your unit provided what I was interested in having. The "0n the go" was what I felt I wanted.

2 years ago

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Verified Customer

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David Rice Reedsville, OH

As a family member requesting this for my father, the ordering process was easy and straightforward. Was able to choose the solution that best met our needs. When issues have arisen with the operation of the base unit and testing of devices, support has been readily available via phone to help guide through testing and resolving issues. Have not had to use the system for real, but response has been quick during tests.

2 years ago