Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Kelly Marsh Willoughby, OH

When I was looking for something like this for my father in law this company answered all my questions and listened to all my concerns that I needed help with. The representing was super polite and patient with me to find the best option for our situation. Unfortunately the equipment arrived and before we could set anything up he passed away but the customer service was fantastic.

2 years ago

check_circle

Verified Customer

star star star star star

George Fischer

I started with Mobil Help after a major fall and severe injuries, I was excited to find a communication instrument that was worn on my wrist and included a timepiece, I purchased the Samsung Gear and used it untdil AT&T closes out their 3G service the Samsung used to communicate, I called MobilHelp and the personnel were most helpful in identifying a prouct that filled my needs and satisfied my idiosyncraces.

2 years ago

check_circle

Verified Customer

star star star star star

Lynn Zottnick Gainesville, GA

Both my parents and inlaws have used MobileHelp for emergencies in their homes. The response team was swift and provided them with the help they needed in each situation. The devices are well designed for the elderly to use -the wrist alert device bands are extremely soft and comfortable (I wish my smartwatch had bands like these!). Thank you for a well-designed and implemented alert package!

2 years ago

check_circle

Verified Customer

star star star star star

Cecilia Trammell Rome, GA

This device, while I've only had it for two weeks, has given me a sense of security and peace of mind. I no longer need to carry my phone with me when I go outside of the house. I have occasionally "triggered" the alarm accidentally and am happy to say the system worked each time in response to the alarm. I have yet to actually need the alarm system for an emergency and hope I don't!

2 years ago

check_circle

Verified Customer

star star star star star

Rhonda Lincoln Orlando, FL

Great service. I just wish the device was more visually appealing and they had other lanyards to choose from I have tried and researched other companies al with fall alert. I fell once and the alarm didn't work. It then took me 3 days of trying different methods to notify themI finally got someone to manswer when I told them I needed to pay my bill! Customer service has been super with this company and easy to use..

2 years ago

check_circle

Verified Customer

star star star star star

Kenneth Nehls New Lothrop, MI

I did a lot of research on medical help devices and after talking with several companies, I choose MobileHelp. I really like not having to have a base unit. It is truly mobile and I have coverage everywhere that I go. The fall detection is an important feature to me for I have had several bad falls. The device was activated just from taking off the necklace to quickly and there was a representative responding very quickly. I highly recommend MobileHelp and you will get the service you paid for from this company.

2 years ago

check_circle

Verified Customer

star star star star star

Kimberly Doherty Buffalo, NY

Very friendly, professional, and informative staff. I feel much safer in my home just knowing there is help a button push away. What I like the most about system is if you are wearing necklace and you fall the system immediately responds . There is also a device I can take with me outdoors or anywhere basically and it has two way audio. Highly recommend this service.

2 years ago

check_circle

Verified Customer

star star star star star

Chris McConnell Spring Hill, TN

It is easy to use and easy to recharge. They are very responsive; numerous times I have caused the alert to speak to me (in very American English) that they have detected a fall. It is always something stupid that I did to set it off. When you press 2 fingers on the button. It cancels the emergency call. I hate creating the false alarms, but love the assurance that they are always there.

2 years ago

check_circle

Verified Customer

star star star star star

Faleice North Zulch, TX

I received my Mobile Help pendant quickly. It has GPS capability and I can go anywhere freely. The pendant I'd comfortable and easy to wear. The set up instructions were simple and easy to use. I would highly recommend this for seniors who live alone. It gives me so much peace of mind to know that if I fall help is very close at hand. FIY, it works great; I accidentally leaned down suddenly and my alarm went off saying fall alert. What can I say, it works.

2 years ago

check_circle

Verified Customer

star star star star star

Glenna Togo Albuquerque, NM

They called me first when the alarm went off rather then sending help to make sure it was an emergency. I was so glad. I live in Albuquerque and my aunt who wears the device lives in Mesa. The device went off twice because of my aunt's misuse. She is almost 95 who suffers from dementia. I love the product but she gets confused on how to use the product. I may have to return it unless she understands how to use it and not take it off and hang it on her walker!

3 years ago

check_circle

Verified Customer

star star star star star

ARLYNE MORGENSTERN Fort Lauderdale, FL

I was wearing my new "necklace" the 2nd day I received it when I fell and couldn't get up . I pushed the button and before I got my finger off the button a voice came out of it. Within 7 minutes the rescue squad was at my door and in my house and got me up. The last time I fell without MobilHelp it took me 4 hrs before I was able to scream and my neighbor called paramedics. My knees literally can't have any pressure on them.

3 years ago

check_circle

Verified Customer

star star star star star

Lisa Havens Shawnee Mission, KS

We were hoping that Mobile Help services would be a fail safe but not ever needed. Well, when Dad fell recently, we were relieved to experience how well it works. When Dad did not respond to the call from the help center, they had emergency services there immediately. The EMTs were able to get into the house with the information we had provided to Mobile help and they found him on the floor. Thankfully he is OK, but who knows how long he would have had to wait before someone realized he was in trouble? Thank you for your quality product and services!

3 years ago

check_circle

Verified Customer

star star star star star

Ruth. Axsom Melbourne, FL

My son contacted the company due to a friends recommendation and the information qe read on line. I had had a monitoring service for several years That service required a wall phone connection and I no longer had that. Also I could not speak directly to the neck unit. Your unit provided what I was interested in having. The "0n the go" was what I felt I wanted.

3 years ago

check_circle

Verified Customer

star star star star star

David Rice Reedsville, OH

As a family member requesting this for my father, the ordering process was easy and straightforward. Was able to choose the solution that best met our needs. When issues have arisen with the operation of the base unit and testing of devices, support has been readily available via phone to help guide through testing and resolving issues. Have not had to use the system for real, but response has been quick during tests.

3 years ago

check_circle

Verified Customer

star star star star star

Diane Judice Youngsville, LA

I ordered the mobile unit with fall pendant for my very independent-minded mother. Though previously very resistant to any kind of medical alert system, this unit was unobtrusive enough to convince her to give it a real chance. While not enthused, she has accepted it as part of her lifestyle, and given her children peace of mind. And I think (though she won't admit it) that it also gives her peace of mind. The only drawback...some fall-alert false alarms while sleeping and when bending over quickly.

3 years ago

check_circle

Verified Customer

star star star star star

John William Broughton Lansing, MI

When I was setting this up for my sister, you were very thorough, followed through everything you said you would do. Equipment arrived as promised and my sister received excellent service from your customer service in setup and follow through. The one area where I am not sure about is that my sister sent back the fall pendant and my credit card has not been credited with the $90 refund. Please contact me regarding this. My information is on my account.

3 years ago

check_circle

Verified Customer

star star star star star

Paul Peraino Antioch, CA

Initial Customer Service Rep was informative, detailed, professional. Once unit purchased, set-up and TESTING was not difficult. Emergency assist staff confirmed quickly TEST results received. Follow-up with MobileHelp easy by phone, and email contact. Added 'fall detection' device, has proven effective within 60 days after purchase-- and grateful for this option

3 years ago

check_circle

Verified Customer

star star star star star

Marianne Trainor Turtle Creek, PA

I’m new to Mobile Help and have not had any emergencies to use it. I can say that the necklace is small and comfortable to wear, and the other piece fits nicely on an end table…it’s small and the lights on it are bright enough for anyone to see. Ordering it and setting it up was easy. I don’t know how to answer the rest of the questions.

3 years ago

check_circle

Verified Customer

star star star star star

Lori Wise Summerville, SC

I haven't had Mobile Health long, but they've already helped me multiple times. They got help for me when it was needed and it didn't take long at all. The fall detector keeps track of how many times I fall and has helped me realized just how bad it was. Their customer service is flawless. It's well worth the money. It's already far surpassed the cost for me. I think it will be for you, too. I highly, highly recommend them.

3 years ago

check_circle

Verified Customer

star star star star star_border

Megan Tozier Pataskala, OH

It was a very responsive service and worked well which helped give me peace of mind. I'm a more active client yet a fall risk with a toddler and big Great Dane. My kiddo and dog kept setting off the multiple devices, making it a little frustrating. For the same price per month we decided to get a smart active watch. Your company didn't have a watch option with the fall service that I needed plus there's a lot more apps that I can use and features I can use with my smart phone. Your product is simple and would work really well for a less mobilized and in need of less technology kind of client. The system still worked really well.

3 years ago

check_circle

Verified Customer

star star star star star

Sharon Wolfe Marysville, WA

It was so easy to get started with MobileHelp. Th we people I talked to explained everything clearly and answered any questions I had. The system I chose came in two days as promised. The instructions were easy to follow and when I called to ask questions they were quickly answered. I have a system with fall detection and I accidentally set it off. The call went thru and was answered immediately. I had another company before MonileHelp and theMobile Help is the best. I would recommend them if you are thinking of getting a system like this. n

3 years ago

check_circle

Verified Customer

star star star star star

Carol Renner Portland, OR

Twice, in learning to use the equipment, my alert went off. A phone call came immediately for help. One of the times I didn't get to the phone on time, and as I was getting back to the operator, my door bell rang and medics already arrived to help me. They were very kind even though it was a false alarm. I have confidence that if I should truly need help, it will be here within minutes!!!! e

3 years ago

check_circle

Verified Customer

star star star star star

Deborah v. Mesones Silver City, NV

Customer service is prompt, very responsive and all personnel very polite. Faster than I could respond, my cat hit the safety necklace setting off my alarm. Instantly a voice came over the speaker ready to alert 911. I stopped the process and was so embarrassed, but the nice person assured me that all was well and allayed my concern. I am so impressed how quickly there was response and how comforting was the responded. I know I am safe with this company and it's devices and personnel.

3 years ago

check_circle

Verified Customer

star star star star star

JACQUELINE MARSHALL Garden City, MI

Very helpful customer reps, explained everything in a way you can understand and they took their time. When I had an issue with the fall protection necklace being too sensitive for me, they helped me right away. They sent out the necklace where you have to push the button in a very timely manner, with no extra cost to me. Very good customer service.

3 years ago

check_circle

Verified Customer

star star star star star

Anita Grimes McGehee, AR

Pleasant and courteous agents made it easy to get signed up. The product is so simple to set up. Very affordable When my mom had a fall recently I was contacted immediately and even though emergency responders had been already been dispatched by them the rep stayed on the phone with me while I went next door to check on my mom. The agents are all very easy to understand.

3 years ago

check_circle

Verified Customer

star star star star star

Abby Walker Lewisville, NC

We were using another company prior to moving to MobileHelp. Whenever there was an issue with the product- it was near impossible to get a resolution in a timely manner. We rely on MobileHelp because phone calls are answered promptly and the customer support is outstanding. The costs are competitively priced. I take comfort in knowing that my loved one has MobileHelp.

3 years ago

check_circle

Verified Customer

star star star star star

Mary Evelyn Bell Annapolis, MD

...bought MobileHelp for my sister. Adrian could not have been more helpful and was not the usual, pushy salesman type. He seemed genuinely interested in helping me. Within a week or two after the system was set up, my sister had a bad fall and broke her ankle. She was able to summon help immediately and easily. I have already recommended MH to friends. Thank you, Mary Evelyn Bell

3 years ago

check_circle

Verified Customer

star star star star star

Steven La Porte City, IA

I haven't had to use my MobileHelp alert as of this time, but living alone it does give me comfort knowing that help is only a push of a button away. I have the wrist band and suffer dizzy spells from time to time. Needless to say, during a dizzy spell dialing a phone for help is impossible. Now all I need to do is push (or slap) the button on my wrist band.

3 years ago

check_circle

Verified Customer

star star star star star

Scott Marshville, NC

We live in a very rural area and the units work very well. My mom (she’s 91) has set the fall detector off several times by mistake and the staff has been wonderful to work with. My wife and I get text messages whenever the unit is activated which is great. On Easter my mom did fall and within seconds it seemed the operator was talking to her from her pendant, we were there and were able to help my mom. The operator made sure she was ok before hanging up and resetting the unit. Thanks, we are more comfortable knowing the unit works and the staff are so friendly and helpful!

3 years ago

check_circle

Verified Customer

star star star star star

Mary Swenson Nixa, MO

Talking to a live representative is at the top of my list. People there really listen for the most part. I moved here right before Covid-19 to help my daughter who newly divorced was about to be forced to live in her car or on the streets. Then after that first year she moved out and I haven't heard from her since. New to Missouri and isolated I didn't know anyone. And so if an emergency situation arises at least I can summon MobileHelp. It's tragic but I have to make the best of my circumstances. Thanks MobileHelp you give me strength to carry on.

3 years ago

check_circle

Verified Customer

star star star star star

M. Fair Pittsburgh, PA

Sales and Customer Service are very helpful. The products are great, includes not just the necklace, bracelet, and hub, but even a bathroom button, and a lockbox so paramedics won't need to break down our door in an emergency with my mom, if no one is home with her. It was easy to set up, and the tests have connected successfully and quickly. We haven't had to use it for real though, and pray we never have to.

3 years ago

check_circle

Verified Customer

star star star star star

Karen Hance Saint Louis, MO

I bought the premium plan. It is very easy to use, the people in customer service have been very nice and courteous when I had lots of questions the first few days, with the fall button in this plan, I only have to charge it once a week and only have to test it once a month which I really like. You are all doing a wonderful job and I feel very safe now wearing the pendant all the time even in the shower since it is waterproof. Thank you, Karen

3 years ago

check_circle

Verified Customer

star star star star star_border

Ann M. Barnwell York, SC

Mobile Help is everything I had hoped it would be. As an 81 year old widow I was searching for a device that would let me keep my independnece and make my family feel I was secure at home. It needed to be easy to use and affordable for my fixed income. It needed to be able to allow me to travel with its protection. The people at Mobile Help have been helpful and courteous. I have had only one problem. 2 weeks ago I fell. My device kept saying " Call is in progress." I was unhurt but unable to get up. My son happened to come by and got me up. He called the support team at Central Station. Mobile Help. They had no record of the call. I never heard back as to what the problem was and I just have to have faith that what was wrong was corrected,

3 years ago

check_circle

Verified Customer

star star star star star

Judy Woodruff, SC

I have had my device only a month, so I haven‚Äôt really used it, other than to do tests. However, I have been impressed with the quality of the device and the response of the company. I did a lot of research before I chose Mobile a help and had a lot of questions. Every time I contacted MobileHelp, I received prompt response. When I didn‚Äôt respond to their messages left on my answering machine (I thought they were just courtesy calls.), they contacted the first emergency contact on my list. I call that excellent service!

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Los Angeles, CA

The representative I spoke to was very informative. She gave me excellent customer service and educated me in a lot of aspects of the business. She was very attentive to my needs and I was satisfied with the experience. I like the option of having it month to month so that if it's not a good option I can cancel at any time. When we got the device and tested it, we got a rapid response from the operator informing me that the test was successful. They were very friendly and thorough which was great. I like the peace of mind it provides me.

3 years ago

check_circle

Verified Customer

star star star star star

Loretta Daddi Williamsburg, VA

I had Two instance when the alarm went off accidentally well they were as quick as possible they were there right on the money and they were very nice and I apologized I don't know how it happened except for now I'm wearing a winter coat so maybe when I took the coat on or off anyway they were as nice as could be and they were a swift as could be so I was very happy

3 years ago

check_circle

Verified Customer

star star star star star

Roberta Andrus

I accidentally pushed the button and all kinds of things happened. I had telephone calls, I explained my mistake, they cancelled the ambulance. A friend arrived at my door, she had been called, was still in her pajamas and had a purse packed for going to the the hospital. I am a little afraid of pushing it again by mistake but know that if I ever needed it help would arrive. Thanks....

4 years ago

check_circle

Verified Customer

star star star star star

Roxanne

I have not had to use these services on an emergency basis - yet (thank goodness). Still, I have found Mobile Help staff to be very responsive when it comes to general maintenance issues. Their staff is quick to contact me and my selected contacts whenever my mobile units are low-charging, non-charging and/or offline: they ask first if I am ok. I like that. Also, their pricing for full services (mobile unit, fall detection, etc) was quite competitive.

4 years ago

check_circle

Verified Customer

star star star star star

Kathy Gannuscio

Two reasons. When I was learning how to test the equipment, your girl was extra nice and patient with me. The second reason is that I like the wrist band. It is comfortable and handy if I need to use it. I keep the neck button near the door and put it on easily whenever I go for a walk or a drive. I feel. Safe with them on. Another reason is that they were almost $10.00 cheaper than my last company.

4 years ago

check_circle

Verified Customer

star star star star star

Peggy Henry

Gives a tremendous sense of security. I am a relatively healthy almost 71 year old female living alone. Though I am totally mobile and independent, you never know when a fall can occur or you can become immobile. The mobile help system is very sensitive: my mobile necklace was accidentally triggered when I leaned over the bathroom sink while brushing my teeth. I think the unit hit the sink and it was detected as a fall. I was immediately notified and and questioned to make sure that all was ok. This system also gives my daughter peace of mind as she lives 100 miles away

4 years ago

check_circle

Verified Customer

star star star star star

Nancy

I am grateful for MobileHelp because it gives me peace of mind. When my mother needs help, she is just a push of a button away. They have a very positive attitude when her alarm goes off whether it is a test or because the equipment called in for help. They answer quickly. She does think it is heavy hanging around her neck and does not like the fall device.

4 years ago

check_circle

Verified Customer

star star star star star

Liz

I like the fact that I feel more secure and that the response time is very quick. I've had a couple of false alarms and you can't cancel once you've pressed the button. I think there's a little bit of a sensitivity issue with the device but I don't have any problems with it other than that. It's half the price of other devices of similar quality and service. I like that I don't have to charge it all the time.

4 years ago

check_circle

Verified Customer

star star star star star

Susan

I like that it keeps me safe. For instance, when I kneel it's difficult to get back up and I feel reassured knowing I have the medical alert pendant with me. When I accidentally set it off I spoke to a person who called and it showed me the device works just fine. I think the device and system is rather expensive, although it does provide valuable services. All in all, I think it could cost less than it does.

4 years ago

check_circle

Verified Customer

star star star star star

Darlene

I feel more confident wearing my device because I don’t have to walk around with my phone in my hand in case I slip and fall. I wear it in my house not just outside. I am satisfied with the weight. It is not heavy so I don’t mind carrying it. The staff is always very professional. I never feel rushed. It is important to me that they understand when I explain something to them.

4 years ago

check_circle

Verified Customer

star star star star star

Jean

We have not had to use it in an emergency but we test it frequently because of experiences we had with another company and every time we test it, they respond within matter of seconds. Customer service is excellent. They are efficient. The prices for the device are comfortable and the service is exceptional. If you or a loved ones needs it, you can rely on them.

4 years ago

check_circle

Verified Customer

star star star star star

Faye

Mobile Help was recommended to me by my system. I replaced another system I had with this system. I am very happy with this system. When they sold me the products, they described all the elements of them. I think they did very well. It works perfectly. They get right online with you and find out about what is going on. I am not in love with the fall sensitivity. I know it is excellent but sometimes I don’t wear it. I have it in my handbag.

4 years ago

check_circle

Verified Customer

star star star star star

Chuck

I highly recommend MobileHelp. They were very efficient when I placed an order. I have ordered from them through the phone and online and both ways there are efficient and professional and thorough. It was delivered in a week as promised even though we are in the middle of a pandemic. Everything arrived and is operating. It was easy to set up. I like that it is cellular. You can call them anytime. We’ve tested is several times and it has worked well. We had a couple of questions and they were very easy to work with and professional.

4 years ago

check_circle

Verified Customer

star star star star star

Kristin

I wish the wristband had a watch versus just a button but it hasn’t failed me. I have fallen in the hallway and someone came on the box. It turned out I had broken my ankle in three different places. They were able to get a hold of paramedics. That was extremely helpful. It is doing exactly I need it to. The necklace is way too sensitive but other than that I am very happy.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Every time I call, everyone has been informative, knowledgeable, helpful, ad friendly. They’ve done everything that can to help me. I think the idea behind it is great. It is for my father. He was worried about falling and that was a safety issue for him since I don’t live with him. When we tested, they stayed on the phone with me to make sure it was working.

4 years ago

check_circle

Verified Customer

star star star star star

Paula

They have the best communication between client and company. The product is beautifully made. The choices with the wearable button, the watches, etc. are wonderful. The video to set up is accurate and simple to understand. (Remember, most customers could be elderly), the customer service is outstanding. Even the sales rep took a personal approach to my momâ€™s needs and shared about his mom.

4 years ago