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MobileHelp

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MobileHelp

verified
$100 Guarantee
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

The Good

  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center.

GPS Satellite Tracking Technology

MobileHelp's focus is GPS satellite tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are, but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both their in the home and away units ensure safety precautions no matter where you are.

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. Read MobileHelp reviews below to hear from experiences of actual customers.

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Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

Disclaimer

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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.7

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5492 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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DAN--CARETAKER FOR MY WIFE
January 9th, 2019 DETAILS
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THE DEVICE IS VERY SENSITIVE BUT NEEDS SOME CONTROL FOR WEARERS THAT DO NOT UNDERSTAND HOW IT WORKS. WE HAVE HAD HAD SEVERAL RESPONSES BY CALLS TO MEDICS THAT TURN OUT TO BE FALSE BEFORE I COULD STOP THE CALLS. THE RESPONSE BY THE COMPANY WAS GOOD.

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Vicky
January 9th, 2019 DETAILS
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Signing up with very easy and They are very prompt and courteous

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Anonymous
January 9th, 2019 DETAILS
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Rosalie L has been happy with the product and the customer service

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Jean
January 9th, 2019 DETAILS
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No experience except setting up...which was easy

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Robert DeLorenzo
January 9th, 2019 DETAILS
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Great customer service when the service was initiated. No pressure, just took care of my questions and provided all the answers

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Lee
January 9th, 2019 Decatur, TX DETAILS
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Response is quick although not always accurate.

MobileHelp Logo

Reply from MobileHelp

Jan 15, 2019

Lee, Thank you for your feedback. We would like to look into times where the response was not accurate, would you please call into our Technical Support Department at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you. Best Regards, MobileHelp

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Anonymous
January 9th, 2019 Peekskill, NY DETAILS
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poor response to alert from pendant phone - was made to my cell phone not the phone that signaled the alert

MobileHelp Logo

Reply from MobileHelp

Jan 11, 2019

Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

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Ray
January 9th, 2019 DETAILS
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They make sure the system is functional and have double checked it.

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Steven, Midwood, Brooklyn
January 9th, 2019 DETAILS
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The response is quick and courteous. Customer service has extended hours.

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Barbara Rogers
January 9th, 2019 DETAILS
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have not had to use except for an accidental test which was immediate and polite.

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steve
January 9th, 2019 DETAILS
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customer service was great, answered all questions and made me feel at ease

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Marian Smith
January 9th, 2019 DETAILS
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Fortunately, have not had to ask for help....only inadvertent pushing button and instant response

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BILL B
January 9th, 2019 Cleveland, TN DETAILS
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my wife has not had to use the device but i think it is very over priced for what it is. the frist time i talked to someone about this product they gave me a much lower price because we have purchased one for my wife's mother but when i called back to buy this one they would not give me the discount, this is why i gave the low rating

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Anonymous
January 9th, 2019 DETAILS
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Watch is Too big for my wrist. Otherwise okay. Do not like plastic wrist strap

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Mary Anne Jackson
January 9th, 2019 DETAILS
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too many false alarms with fall detection device

MobileHelp Logo

Reply from MobileHelp

Jan 11, 2019

Mary Anne, Thank you for your feedback. If you having trouble with your fall detection pendant, please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you. Best Regards, MobileHelp

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Anonymous
January 9th, 2019 DETAILS
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Can't use the fall pendant because it is too sensitive and goes off with every move. The GPS should be incorporated into the regular neck pendant instead of being a separate devise. It is hard to remember the devise when going outside.

MobileHelp Logo

Reply from MobileHelp

Jan 15, 2019

Hi, We received your review and would like to speak to you to resolve any issues regarding your fall detection pendant. If you are wanting an all in one system, where you only have to have 1 piece of equipment, we do have our new all in one smart watch, www.mobilehelp.com/smart, however the Smart Watch does not have fall detection, you would have to press your button would you need help. Please contact Technical Support at 877-827-6207, Option 1 for assistance with your fall detection pendant or if you would like more information about our new Smart Watch. Sincerely, MobileHelp

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Joe
January 7th, 2019 DETAILS
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I've only had to contact the call center one time that was per accident when I was checking the battery and activated it. The medical alert device seems pretty sturdy.

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Wanda
January 7th, 2019 DETAILS
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I had a little problem with one thing, it kind of fell a part and I called and decided to get the home one and I had it within like two days. The customer service is really good. They are right there when you call. They've done everything they said they would do.

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Keith
January 7th, 2019 Austin, TX DETAILS
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The customer service is always available which is wonderful and they can answer my questions. They're very helpful and kind so I think they're wonderful.

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Charles
January 7th, 2019 DETAILS
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The customer service knows what's going on with my health better than other companies. They also give me more devices than I can use and more options.

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Shirley
January 7th, 2019 Bremerton, WA DETAILS
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I've had a few false alarms because it's very sensitive. The button is very sensitive, too sensitive. I've set it off several times by just moving but I'm getting used to it now. Customer support has been very good. I had to re-select my equipment from a regular base station to a mobile unit and they were very nice and complete about changing me over with no problems. Everything that I have asked and inquired about, they've helped and been very nice and courteous.

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Marian
January 7th, 2019 Highland, IN DETAILS
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I used the device last week. I couldn't get out of bed and I needed help so I pushed the button and it all worked like clockwork. It worked like it was supposed to. There was a box that they could get the key to the house, they got in and got the ambulance to the hospital and it all worked very well.

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Anonymous
January 7th, 2019 DETAILS
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I only had to call the customer support one time and they answered my questions. When you push the button you get somebody talking to you over the intercome asking if you're alright which is what we are paying for. Everything went very smoothly. We got the device plugged in and it works.

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Virginia
January 7th, 2019 Palatka, FL DETAILS
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One time it got accidentally pushed and they immediately called to make sure she was alright.

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Stanley Howard
January 7th, 2019 DETAILS
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I left a power cord behind from my trip and it just came yesterday when I ordered it a few days ago. We're very pleased with the customer service that is always reliable and courteous and always professional. The device is reliable. I test it periodically. The response time is equally as good as my previous one and I'm very pleased.

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Jane L
January 7th, 2019 DETAILS
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They answered me right away the one time I did call the customer service.

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Anonymous
January 7th, 2019 DETAILS
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One time during the night, the policement and ambulance came and I was sleeping. I hadn't pressed the button or anything. When it rang, they came right away.

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Anonymous
January 7th, 2019 DETAILS
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The first day I had it, I decided to try to use it and it went off about four times when I didn't call. The customer service is very prompt to call and they are very considerate and polite.

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Cheryl
January 7th, 2019 Allen, TX DETAILS
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They helped me understand the system. They were really really nice.

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Shawn
January 7th, 2019 DETAILS
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I liked the representative I actually talked to and I talked to several different companies. I just really enjoyed talking with the representative. They gave me good information and answered all my questions and gave just the right product at the right price. They were attentive and they listened to me.

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Rita
January 7th, 2019 Cedarburg, WI DETAILS
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The customer support would help right away. The box that we had is so soft that they were talking through. It took three or four people before they would explain what we needed to do. Nobody called from the beginning to make sure it was right. The fall button is overly sensitive.

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Shirley
January 7th, 2019 DETAILS
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I've been able to set up the system by myself. It was simple to operate.

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Julie
January 7th, 2019 Ashland, KY DETAILS
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Their customer support people are fantastic. The device was easy to understand and easy to set up.

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Sarah And Gary
January 7th, 2019 Baldwinsville, NY DETAILS
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All the questions I had were answered and it was followed up. I got help with the setup and not all companies would do that. The people working for them are informative. Any question I had, they always answered and explained everything. It made me more knowledgeable about the product I was purchasing.

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Jackie
January 7th, 2019 Cleveland, TN DETAILS
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A lot of times my device says that it fell and they get in touch with me right way. It's very fast. They make sure that I'm taken care of. They've been so good with getting touch with me.

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Irene
January 7th, 2019 Long Beach, CA DETAILS
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The customer service is very nice. They help you and take the time with you and explain things. I've had a few problems with it, but they seem to be correcting it so I feel a lot better with them.

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Jane
January 7th, 2019 DETAILS
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The representatives just seem very personal and think to care about me as a customer and person.

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Lynne
January 7th, 2019 Oak Creek, WI DETAILS
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When we were hooking it up, they were very helpful and even with ordering it.

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Sandra
January 7th, 2019 Lancing, TN DETAILS
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The questions were answered by the customer service very well. People were very friendly and helpful.

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Alice
January 7th, 2019 Bozeman, MT DETAILS
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They are very nice people. They are definitely my heroes. I check my device once a month and they're there and check if you're fine.

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