THE DEVICE IS VERY SENSITIVE BUT NEEDS SOME CONTROL FOR WEARERS THAT DO NOT UNDERSTAND HOW IT WORKS. WE HAVE HAD HAD SEVERAL RESPONSES BY CALLS TO MEDICS THAT TURN OUT TO BE FALSE BEFORE I COULD STOP THE CALLS. THE RESPONSE BY THE COMPANY WAS GOOD.

Signing up with very easy and They are very prompt and courteous

Rosalie L has been happy with the product and the customer service

No experience except setting up...which was easy

Great customer service when the service was initiated. No pressure, just took care of my questions and provided all the answers

Response is quick although not always accurate.

Reply from MobileHelp

Jan 15, 2019

Lee, Thank you for your feedback. We would like to look into times where the response was not accurate, would you please call into our Technical Support Department at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you. Best Regards, MobileHelp

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poor response to alert from pendant phone - was made to my cell phone not the phone that signaled the alert

Reply from MobileHelp

Jan 11, 2019

Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

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They make sure the system is functional and have double checked it.

The response is quick and courteous. Customer service has extended hours.

have not had to use except for an accidental test which was immediate and polite.

customer service was great, answered all questions and made me feel at ease

Fortunately, have not had to ask for help....only inadvertent pushing button and instant response

my wife has not had to use the device but i think it is very over priced for what it is. the frist time i talked to someone about this product they gave me a much lower price because we have purchased one for my wife's mother but when i called back to buy this one they would not give me the discount, this is why i gave the low rating

Watch is Too big for my wrist. Otherwise okay. Do not like plastic wrist strap

too many false alarms with fall detection device

Reply from MobileHelp

Jan 11, 2019

Mary Anne, Thank you for your feedback. If you having trouble with your fall detection pendant, please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you. Best Regards, MobileHelp

Can't use the fall pendant because it is too sensitive and goes off with every move. The GPS should be incorporated into the regular neck pendant instead of being a separate devise. It is hard to remember the devise when going outside.

Reply from MobileHelp

Jan 15, 2019

Hi, We received your review and would like to speak to you to resolve any issues regarding your fall detection pendant. If you are wanting an all in one system, where you only have to have 1 piece of equipment, we do have our new all in one smart watch, www.mobilehelp.com/smart, however the Smart Watch does not have fall detection, you would have to press your button would you need help. Please contact Technical Support at 877-827-6207, Option 1 for assistance with your fall detection pendant or if you would like more information about our new Smart Watch. Sincerely, MobileHelp

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I've only had to contact the call center one time that was per accident when I was checking the battery and activated it. The medical alert device seems pretty sturdy.

I had a little problem with one thing, it kind of fell a part and I called and decided to get the home one and I had it within like two days. The customer service is really good. They are right there when you call. They've done everything they said they would do.

The customer service is always available which is wonderful and they can answer my questions. They're very helpful and kind so I think they're wonderful.

The customer service knows what's going on with my health better than other companies. They also give me more devices than I can use and more options.

I've had a few false alarms because it's very sensitive. The button is very sensitive, too sensitive. I've set it off several times by just moving but I'm getting used to it now. Customer support has been very good. I had to re-select my equipment from a regular base station to a mobile unit and they were very nice and complete about changing me over with no problems. Everything that I have asked and inquired about, they've helped and been very nice and courteous.

I used the device last week. I couldn't get out of bed and I needed help so I pushed the button and it all worked like clockwork. It worked like it was supposed to. There was a box that they could get the key to the house, they got in and got the ambulance to the hospital and it all worked very well.

I only had to call the customer support one time and they answered my questions. When you push the button you get somebody talking to you over the intercome asking if you're alright which is what we are paying for. Everything went very smoothly. We got the device plugged in and it works.

One time it got accidentally pushed and they immediately called to make sure she was alright.

I left a power cord behind from my trip and it just came yesterday when I ordered it a few days ago. We're very pleased with the customer service that is always reliable and courteous and always professional. The device is reliable. I test it periodically. The response time is equally as good as my previous one and I'm very pleased.

They answered me right away the one time I did call the customer service.

One time during the night, the policement and ambulance came and I was sleeping. I hadn't pressed the button or anything. When it rang, they came right away.

The first day I had it, I decided to try to use it and it went off about four times when I didn't call. The customer service is very prompt to call and they are very considerate and polite.

They helped me understand the system. They were really really nice.

I liked the representative I actually talked to and I talked to several different companies. I just really enjoyed talking with the representative. They gave me good information and answered all my questions and gave just the right product at the right price. They were attentive and they listened to me.

The customer support would help right away. The box that we had is so soft that they were talking through. It took three or four people before they would explain what we needed to do. Nobody called from the beginning to make sure it was right. The fall button is overly sensitive.

I've been able to set up the system by myself. It was simple to operate.

Their customer support people are fantastic. The device was easy to understand and easy to set up.

All the questions I had were answered and it was followed up. I got help with the setup and not all companies would do that. The people working for them are informative. Any question I had, they always answered and explained everything. It made me more knowledgeable about the product I was purchasing.

A lot of times my device says that it fell and they get in touch with me right way. It's very fast. They make sure that I'm taken care of. They've been so good with getting touch with me.

The customer service is very nice. They help you and take the time with you and explain things. I've had a few problems with it, but they seem to be correcting it so I feel a lot better with them.

The representatives just seem very personal and think to care about me as a customer and person.

When we were hooking it up, they were very helpful and even with ordering it.

The questions were answered by the customer service very well. People were very friendly and helpful.

They are very nice people. They are definitely my heroes. I check my device once a month and they're there and check if you're fine.