MobileHelp

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MobileHelp Logo

MobileHelp

verified
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

MobileHelp offers low monthly monitoring fees, ($19.95/mo), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability. MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp. For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center and has two-way communication as an added precaution.

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies. There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment. There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

4.7

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6562 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Shirley
March 6th, 2019 Richmond, VA DETAILS
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I think the price is pretty reasonable. It seems to be pretty adequate for what they advertise. They were very prompt with their responses.

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Ann
March 6th, 2019 Fort Lauderdale, FL DETAILS
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I wish I didn't have to carry both units, that I could leave it on my wrist when I am out but it's okay and the button is good. I had a problem with one and the employee was really nice.

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Pedro
March 6th, 2019 Fort Worth, TX DETAILS
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They answer quick. They're very helpful over everything and they have always answer my call or if I accidentally push the button they check if we're doing okay. Sometimes it automatically sets off by itself but it works and they help me.

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Anonymous
March 6th, 2019 Kearney, MO DETAILS
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It is better than the others I have had but my main problem is that is goes off when I don't want it to. Customer support did not explain how to stop the call from going through if it was an accident.

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Norma
March 6th, 2019 Green Cove Springs, FL DETAILS
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Overall the experience has been positive. I live alone and I am about to have knee replacement surgery and I was worried about falling. It seems to work well and it is convenient. Customer support was very good the one call I made and they have been helpful. I think it is very worth it.

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Lorena
March 6th, 2019 Saint George, UT DETAILS
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They're always right there to help me and the device is pretty good.

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Kathryn
March 6th, 2019 O'Fallon, MO DETAILS
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I take it with me wherever I go. I thought the nurses that came out to start me on it were great.

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Anne
March 6th, 2019 Mooresville, NC DETAILS
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I bought it for the peace of mind. They have been really helpful and there have been a few times where my dad has accidentally hit it and they're very patient and when you call you get a good response. They were able to get it to me expedited pretty quickly and set up was simple. The home base is pretty simple and has a good design.

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Diane
March 4th, 2019 Lowell, IN DETAILS
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Very professional. They have their act together.

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Denise Witkowski
March 4th, 2019 Manassas, VA DETAILS
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Genuine interest in our situation, professional, sympathetic

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Dorothy Whalen
March 4th, 2019 DETAILS
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The young man that I spoke to to give me information was very helpful and he was really good.

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Elizabeth Espinoza
March 4th, 2019 DETAILS
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One time my father accidentally pressed the button and right away a representative got on the speaker and asked if he okay. I have spoken to a couple representatives and they answer my questions to the fullest and they had very good customer service.

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Jeannette Canaan
March 4th, 2019 Boone, CO DETAILS
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The customer service is very good. I accidentally pushed a button and they were right there.

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Raleigh Skaggs
March 4th, 2019 Bastrop, TX DETAILS
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I just feel very comfortable having it on and knowing if anything happens, like I have a heart attack or a fall of something like that, I have the ability now to get somebody out to help me out well I'm here by myself in the in the house. There is an area it doesn't work outside of the house. I don't know exactly what the requirements are for that though.

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Mary Webster
March 4th, 2019 Muskogee, OK DETAILS
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You don't have to use this device with the landline. I choose MobileHelp because I can use it with my cell phone.

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Pauline Thompson
March 4th, 2019 Arlington, TN DETAILS
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The company has very good customer support.

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Nancy Donnelly
March 4th, 2019 Deerfield Beach, FL DETAILS
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When it arrived before we got around to setting it up, my son misplaced all of the instructions so we had to call the customer service and they could not have been nicer. We tested it out and it is incredibly easy to push the button and I was thinking that has to be great for people who have severe arthritis and they just barely have to touch it and everything works.

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Kevin Corey
March 4th, 2019 DETAILS
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The customer service has answered everything I needed to know so far. We're having problems with the fall detection going off when it's not being bumped.

MobileHelp Logo

Reply from MobileHelp

Mar 04, 2019

We are sorry that your fall detection pendant is being overly sensitive. Please contact Technical Support at 877-827-6207, Option 1 for assistance with your device.

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Ettaphine Ferguson
March 4th, 2019 DETAILS
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I got the service very fast when I applied for it and that was a good thing.

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Patricia Wright
March 4th, 2019 DETAILS
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Customer support is on the spot. They go ahead and get me somebody out here and they get help to me. They don't put you on hold or anything because every emergency can be solved because of a quick response. They are just honest and really helpful when they come out here and they get things done and they don't mess around.

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Thomas Gregory
March 4th, 2019 DETAILS
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It was used today by accident and there was failure to deliver the ambulance to the proper location. The follow up was good but the system wasn't working properly.

MobileHelp Logo

Reply from MobileHelp

Mar 04, 2019

We are sorry to hear about your experience and would like to investigate this further. Please reply to this message with your name and best contact number or call into Technical Support at 877-827-6207, Option. 1.

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Lula Joseph
March 4th, 2019 DETAILS
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The device is great. I just love this one. It's far better than the one that I had. When I called and talk to the salesman, he was so helpful. I just love the gadgets that I get to wear on the go around my neck and I have a watch band.

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Nancy Jako
March 4th, 2019 DETAILS
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When I accidentally hit the button, they answer as soon as I call.

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Marilou Cox
March 4th, 2019 DETAILS
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After talking with the sales person, I was satisfied that it would be a good company. I've dropped the necklace for a false alarm and the machine called alert but I was able to shut it off but I am happy to know that it works. It's very easy to set up and I'm comfortable with it.

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Donald Peckinpaugh
March 4th, 2019 DETAILS
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Every time I called, they gave me an answer to my questions very thoroughly.

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Anonymous
March 4th, 2019 DETAILS
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It's gone off a couple of times and they called me. I've been really impressed with that. Because of the slightest little motion they are johnny on the spot. They immediately call you no matter what whether you need it or not. And they call right away to check on you.

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David Moodie
March 4th, 2019 DETAILS
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The customer support is very courteous and they are there for you when you need them. I think a lot of them. They're johnny on the spot. They answer your questions and they take care of that.

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B R Lanier
March 4th, 2019 DETAILS
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I dropped my pendant and it set the alarm off and the fire department and everybody was here. It was that quick. The device is so quick and simple and easy to use and I know that it works.

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Leonard Insco
March 4th, 2019 DETAILS
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If I happen to fall or something, the speaker talks to me and they're pretty quick about it.

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Wayne Horton
March 4th, 2019 Fayetteville, TN DETAILS
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I did have one instance where the fall necklace picked up a fall and I didn't really fall, I actually was just putting it down and evidently I must have hit the button and the response was just a couple of seconds. The customer service has been very good and responsive to questions.

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Anonymous
March 4th, 2019 DETAILS
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The device is easy to use. I'm not particularly happy about the appearance of the wrist band, but it's practical. The customer service isn't perfect, but they were helpful and knew what they were talking about.

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Robert & Elaine
March 4th, 2019 DETAILS
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The representatives are very responsive and they are very well trained and they have ot make decisions if you ask a question. They don't have to ask other people, they can tell you the answer so we're really pleased with the customer service. My mother-in-law's GPS thing wasn't charging right so they sent her another one right away.

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Emily
March 4th, 2019 DETAILS
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I just pushed the button to see how long it would take and I'm very pleased and I'm not disappointed at all.

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Shirley Staples
March 4th, 2019 DETAILS
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I have tested it once a month to check in with them and they usually get right back when you're doing the test and that's pretty good.

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Anonymous
March 4th, 2019 DETAILS
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I got a response from them right away. I was with another company for over four years and I never got that much of a response.

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Eugene Sollo
March 4th, 2019 DETAILS
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I have set it off a couple of times and the people responded immediately and turned itself off by following the instructions.

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Patsy Nesheim
March 4th, 2019 DETAILS
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The customer service followed up to make sure that I got my equipment and made sure I knew how to operate it in case I did need it.

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Mary Mcdonnell
March 4th, 2019 DETAILS
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The couple of times that I've called and tested it, they have always answered every question I had and I've never gotten a bad response from them. I like the fact that I can cancel the fall detection if it goes off incorrectly.

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Michael Derry
March 4th, 2019 DETAILS
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Every time we've called, we've gotten help. It's been very easy.

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Wendelyn Shaw
March 4th, 2019 DETAILS
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Several times they've helped the problem. And with getting my device activated. They have been on top of everything.

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Douglas And Georgia
March 4th, 2019 DETAILS
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We're very impressed with the company in the way they explained everything and it's worked so far. They answer all questions and they are eager to please the customer.

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Janet Beaston
March 4th, 2019 DETAILS
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When I pushed it by mistake, they were on the machine right away. Their quick response was good although I didn't need it.

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Dorothy Sizemore
March 4th, 2019 DETAILS
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The customer service representatives answered all my questions. So far I have no problems with the company at all. They did everything they said they were going to do.

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Theresa Whitman
March 4th, 2019 DETAILS
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I've had a few times in which I'm doing something and the alert would come back to me. I like it. The device is in the way, I wish it would set a little lower on my chest.

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Verified Customer

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Joan Hester
March 4th, 2019 DETAILS
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They have always been knowledgeable when I talked to any of the customer service representatives. They've always been polite and answered all my questions satisfactorily. They were eager to satisfy my problem or whatever it was that I was talking to them about.

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Dola Gibbs
March 4th, 2019 DETAILS
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I called because I knew I needed help and it was very successful. They gave me an ambulance or whatever I needed. I have the watch and that's what I use a lot. It's very convenient. I'm very happy with them.

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Suzanne Collins
March 4th, 2019 DETAILS
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I had a question about the mobile unit flashing yellow and then green and I didn't really get a sufficient answer why it was doing that.

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Verified Customer

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Carol Meyers
March 4th, 2019 DETAILS
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It's very sensitive. If it just touches anything, they ask me if I'm okay and if I have an emergency. It's more sensitive than I'd like it to be.

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Anonymous
March 4th, 2019 DETAILS
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Everyone has been very nice. It went off on accident a couple of times and the people are really nice but I ask questions about the settings or something and you have to call the service department and I don't have the time to be making other phone calls or waiting on hold and the people there answering the phone don't know all the answers and usually have to call another department to get the answers.

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Jose Mendoza
March 4th, 2019 DETAILS
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The customer support was nice to me and I like the way they do business.

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