Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Anonymous Cincinnati, OH

My husband uses this device with him while he travels. We haven't had to use it, but we use it for safety in case we need to get in touch with someone in an emergency. Customer support has always been very obliging and answer any questions we have.

5 years ago

check_circle

Verified Customer

star star star star star

Greg Spurgeon Ames, IA

These people are very friendly when I call. They've been nice, and told me about specials they're running. When I call in and they don't know the answer to something, they put me on hold and find someone to answer my question. I like all the different options they have in wearing the device. I've had no issues with them.

5 years ago

check_circle

Verified Customer

star star star star star

Judy Zornes Independence, KY

My daughter helped me decide on getting this medical alert device. They were very helpful when I had fallen. They checked up on me and made sure everything was fine. I really like that you can make this device not very bulky.

5 years ago

check_circle

Verified Customer

star star star star star

Lucy Martin Kerrville, TX

This company has a faster response time than the last company I was with. When I need to be in the hospital in like three minutes, they get me there. Their customer service is very attentive and nice to me. They make you very comfortable.

5 years ago

check_circle

Verified Customer

star star star star star

Steve Nelson Jackson, TN

I like that I can take this device anywhere. When I get up in the morning, I put on my necklace and when I go outside of my apartment, I take it along with me. I like the freedom it gives me, when I can go out of my house feeling safe.

5 years ago

check_circle

Verified Customer

star star star star star

Sue Root

You can use this device anywhere in the US, and it has a GPS feature. When I've accidentally pressed the alert button, I've been impressed with how quick they are in responding to me. They have been there for a few falls I've had over the last 10 years, and I really appreciate the safety and security it provides me.

5 years ago

Reply from MobileHelp

Sue,

We are so grateful that you took the time to leave us this review. We are so happy to have you as a member the past 10 years, and we look forward to many years to come! Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Jun. 29th, 2018

check_circle

Verified Customer

star star star star star

Richard Matzke Ellis, KS

I went with this company because all their reviews were very positive. I have the device on me every day, but I've never had to use it except for the two or three times I've tested it. I like how responsive they are, and how they get back to me right away. It's also a very affordable service.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I really enjoy the GPS feature of MobileHelp's product. They are very responsive and fast when I press the button for help. I have already recommended them to two other people, and I like that you can wear it around your neck or as a wrist watch.

5 years ago

check_circle

Verified Customer

star star star star star

Carol San Antonio, TX

I purchased for my 92 year old dad. He accidentally pushed the button and I immediately got a text message that the button was pushed and everything was ok. Works as described. He likes it because it tells him the date and time.

5 years ago

check_circle

Verified Customer

star star star star star

Terry Anderson, IN

Purchased for Mother, used it the first week. Her cell phone went dead and we could not contact her. Called MobileHelp and they contacted her through the unit and relayed to us of her problem. Since then she will not think of removing her wrist button.

5 years ago

Reply from MobileHelp

Terry,

Thank you for leaving such a nice review. We are glad that we could be there for your mom & that you and your family love our services! Thank you so much for being a part of the MobileHelp family!

Kind Regards,

MobileHelp

Jun. 29th, 2018

check_circle

Verified Customer

star star star star star

Suan New York, NY

So far the customer service has been excellent. We haven't had an emergency yet, but when there have been false alarms they're very responsive. Also, when the fall detector was defective and sending a signal even when it was sitting on the bedside table, they promptly replaced it.

5 years ago

check_circle

Verified Customer

star star star star star

Linda L Nelson Cedar Rapids, IA

Always very polite and helpful. ALWAYS. Product arrived as promised. Placed call and was gladly assisted with making sure set up correctly. They have always answered any questions I've phoned them with and have already recommended to several friends.

5 years ago

check_circle

Verified Customer

star star star star star

Donna Kelley

They answer right away, there were a couple times where it got bumped and they were right there to ask questions and it was handled very quickly. I wear the one around my neck and my husband wears the bracelets, we also have the garment which is very handy to have when you're in the car.

5 years ago

check_circle

Verified Customer

star star star star star

Meredith Berry

They're always very helpful, I've broken them twice and they always just send another one out. I like the console, it has a temperature on it and tell you the time and date as well. It's one of the more expensive ones, but I've got ahold of everything that comes with it.

5 years ago

check_circle

Verified Customer

star star star star star

Kathy Greenfield

When I spoke to the representative, he was very helpful and patient. When I've called to make changes, everyone's been helpful and pleasant. I've tested it in all areas of my house and outside on the patio and it works everywhere.

5 years ago

check_circle

Verified Customer

star star star star star

Chauncey Dothard

Previously, I've gotten hurt a couple of times and there was no one I could call so I had to call the ambulance. But now I am glad that I have MobileHelp just in case I need it. I can easily push the button and get help coming to me.

5 years ago

check_circle

Verified Customer

star star star star star

C.A Coral Gables, FL

The moment I connected with MobileHelp, everyone was professional, knowledgeable, and helpful. When I received the product, I got the necklace but I ordered the bracelet, when I called back they immediately sent out the band.

5 years ago

check_circle

Verified Customer

star star star star star

Karen And Alfonza Brinkley Stone Mountain, GA

I tested it, and I noticed that it was quite responsive. My husband dropped the necklace and immediately it called in. We haven't used it that long, but we've been pleased so far. When I called in to ask about it, the person was very patient with me and even called me back when they said they would.

5 years ago

check_circle

Verified Customer

star star star star star

Glenn Dawson Port Angeles, WA

They are very responsive and the instructions are clear. The customer service on a false alarm is excellent, thoughtful, and caring. I feel very secure about their service. The device itself is small, unobtrusive, and comfortable.

5 years ago

check_circle

Verified Customer

star star star star star

Estelle Heigele Duncanville, TX

I like that it is mobile and can be used outside the home. Several people have called to check up on me, and I appreciate that. I think the wrist band is pretty clumsy, but the cost is quite reasonable. I like the feeling of security since I live alone.

5 years ago

check_circle

Verified Customer

star star star star star

Mary Hardy

It's gone off several times when I didn't think it should have. They did offer to put me over to technical support to have the sensitivity changed, but I decided not to. One time they were already sending out an EMT by the time I could get to the phone, they were fast. I also like the smallness of the base.

5 years ago

check_circle

Verified Customer

star star star star star_border

Betty Griffith

I like the fact that I can take it with me when I leave the house. It's gone off accidentally a couple of times. The fall sensor causes me to accidentally set it off. Once when I was sleeping it went off when I wasn't moving. Even an 8-inch drop will cause it to go off. It's definitely a learning process with the fall detector. They're very nice and polite though, only one person has sounded irritated with me. The product doesn't reach everywhere in my house, I would like more if it did.

5 years ago

check_circle

Verified Customer

star star star star star

Herbert Forrest Severna Park, MD

My Uncle fell in the driveway and they came right away when he used it. It also went off when he was sleeping and they came right away in the middle of the night, it was just an accidental push of the button but they got here right away. It's a little more expensive, but we feel very comfortable as a family.

5 years ago

Reply from MobileHelp

Herbert,

Thank you for leaving us such a wonderful review. We are glad that you and your family benefited from our services, our dedicated staff will be pleased to hear of your high praise! They work very diligently to ensure that each and every customer has a superior experience. Thank you again for your kind words.

Best Regards,

MobileHelp

Jun. 28th, 2018

check_circle

Verified Customer

star star star star star

John Cannon Tucson, AZ

I saw several advertisements in the AARP magazine and newspaper, so I reviewed them and felt that they had the best offer. So far, they have been very helpful, they've answered all my questions and have been thorough. When we test it every month it's properly working.

5 years ago

check_circle

Verified Customer

star star star star star

Judith A Bon Medina, OH

I lose my balance quite a bit, so one time when I fell I pushed the button and someone came and helped me get up. I didn't have to wait very long for them to come help me. It's easy to use and I can put it in my pocket so I always have it with me.

5 years ago

check_circle

Verified Customer

star star star star star

Juana Matthews Bridge City, TX

I like how mobile this is. I often walk walk about a mile in my neighborhood every day, if I'm away from my base station it's important to know that you have me covered. The devices are fine, I appreciate having the the larger base stations, the pendant and the wrist device.

5 years ago

check_circle

Verified Customer

star star star star star_border

Deborah Linbenmuch Chadds Ford, PA

I have had other medical alert devices but Mobile Help is the most comprehensive. It works in my house and outside too. When I rolled over on it in my sleep, I accidentally hit the button, the response was immediate and they called and wanted to be sure I was alright. Unfortunately, the watch band causes an allergy, so I just wear the necklace all the time.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Superior, WI

I wear this around the house when I'm washing clothes and working around the house. One time when I was sleeping I rolled over on it and it went off, but everything was fine and customer service was quick and only took a minute to get on the line. I have no complaints at all.

5 years ago

check_circle

Verified Customer

star star star star star

Darlene Smith House Springs, MO

I like all the things that came with it and that I don't have to recharge it. It's a good feeling to know I always have that security. They were very helpful in describing everything about the unit. I'm so glad this is going to be here for me.

5 years ago

check_circle

Verified Customer

star star star star star

Linda Levine Tecumseh, OK

Customer Service was great! The first unit I received was not working properly in a test, so they immediately sent me the part of the system I needed. They didn't wait for me to ship the broken piece back to them. I like the way it's set up.

5 years ago

check_circle

Verified Customer

star star star star star

Betty Minor Beaverton, OR

I got this because of the convince of having it with you at home or when you go out. I was out shopping with my daughter, tripped on a rug, fell and cut open my head. My daughter press the button and in a couple of minutes we had the help that we needed. I have never had any trouble with it.

5 years ago

check_circle

Verified Customer

star star star star star

Ruby Powers Conway, SC

The equipment is wonderful and makes me feel safe. They are very nice and completely explained everything so I could understand it. The few times it has gone off, an operator has called and they were as nice as can be and made sure I was okay. It's just a marvelous thing!

5 years ago

check_circle

Verified Customer

star star star star star

Joyce Potenzano

I used this when I fell in the kitchen and I had my device on me. I pressed the button and they were very prompt in answering. I pushed the button the other day to test it and they came right back and wanted to know if I needed help. They are very nice. The device I wear is very sensitive. I can take it with me wherever I go.

5 years ago

Reply from MobileHelp

Thank you for your nice words. Others benefit from the experience you share. Thank you for being part of our MobileHelp family!

Jun. 23rd, 2018

check_circle

Verified Customer

star star star star star

CP Mead, WA

I can take my alert with me if I have to go out in the yard or away from home. I like knowing that the medical people are available if I have an emergency and they are available. Anyone who lives alone or needs medical aid should have one.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Camano, WA

I use this product as a security blanket. Occasionally, I'll forget to take it off at night and it will go off, notifying them I need help. Anytime something like that accidentally happens, they call soon to make sure I'm alright. It's a great company that runs well and there are no problems.

5 years ago

check_circle

Verified Customer

star star star star star

Rose L Miller

I live in the woods, so I thought this would be a good device to have. When I've called customer support, they've given me all the information I need, and they get back to me in a timely manner. I use the one that is a wrist watch, and it's very comfortable.

5 years ago

check_circle

Verified Customer

star star star star star

IAN BORROWS

My interactions with the company, so far, have been excellent, including the young lady who patiently helped me with the initial setup. On my first test, I pressed my call button and within a few seconds, an employee called to make sure everything was okay. Just like it should be!

5 years ago

check_circle

Verified Customer

star star star star star

Thelma Dennis Compton, CA

This company is very competent. I got this because I can use it outside of my home. Whenever I test the device it only takes a few seconds before someone comes on the line. I have confidence in this product that help will be activated as soon as I push the button. It's convenient and waterproof too.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

It's a good value, I am on a very fix income and so I'm very pleased with the cost over. I'm retired and now I live alone so when I go to clean or garden its nice to have for that. I have a laundry downstairs, so I when I have to go downstairs I'm glad I have it. Costumer support has been good.

5 years ago

check_circle

Verified Customer

star star star star star

Joyce Blevins

This seems to do more than anything else that I researched. I needed something that went beyond my house, into my yard. I wanted something to make sure that if I was on the road and I needed help I could get it. I haven't had it very long and am still getting used to it.

5 years ago

check_circle

Verified Customer

star star star star star

Irene Dorville

A friend and I did some investigating and chose this because if I'm out walking and had a fall I could talk to them. It has GPS which is good. It took me a little while to get it set up, but I called mobile help and they helped with questions and were so willing to help and didn't make me feel dumb for asking them.

5 years ago

check_circle

Verified Customer

star star star star star

Joyce Anderson

When I called them I got my answer very quickly. I wear it all day long and keep it right by my bed at night. I carry it with me when I go out. I always have it available. I'm all by myself and this gives a lot of peace and comfort to know if I should fall or get sick I have someone I can call and talk to and get help.

5 years ago

check_circle

Verified Customer

star star star star star

Freida M Arthur

I like this because of the protection it offers, especially if you fall. I also like that they lock your front door. Customer service is great, the few times I've had a false alarm, I immediately got a call from them. It's easy to read and operate.

5 years ago

check_circle

Verified Customer

star star star star star

Celia Glenn

This is easy to set up and easy to operate. When I started it they sent me a letter and I received a phone call asking me how everything was going in and welcoming me to the system. I got this because I was interested in having some coverage outside of my house as well as in and around my house.

5 years ago

check_circle

Verified Customer

star star star star star

Edward Conklin

This not only works at home but anywhere you go. Other companies only work at home, so this one is safer. We use it for both my daughter and my husband. Whenever we push the button to check the medical alert device to see if it's working properly they immediately answer.

5 years ago

check_circle

Verified Customer

star star star star star

Dorothy Galante

I researched it before I purchased it. I wear it around my neck and it never leaves me. It always makes me feel safer. I can press the little button around my neck and rely on having someone to get me help as fast as they can. I have recommended to many people who were looking for for something like mobilehelp.

5 years ago

check_circle

Verified Customer

star star star star star

Michael Bandelier

My husband pushed it a couple times by accident but Customer Service was willing to help and willing to listen to me right there and to remind me to push the button. My neighbor has it and recommended it, she liked it and told me it was good.

5 years ago

check_circle

Verified Customer

star star star star star

James Jarvis

I can take it everywhere, I can have it outside or if it's raining outside. I walk a lot and I travel with it, it makes me feel comfortable. I had an alert company before mobile help and I didn't have any GPS service on that one. That's what I like about mobile help- the GPS.

5 years ago

check_circle

Verified Customer

star star star star star

M.K.

I am very satisfied with it and I like the looks of it. I compared this with a number of different companies and I thought they had the best of plan. I accidentally set it off and they answered right away. Today I ran another test, to see if they would answer. I do that once a month.

5 years ago

check_circle

Verified Customer

star star star star star

S.H.

I had a couple of friends who use this service and recommended it, that's why I got this. I wear the bracelet, but not in bed, I probably should because I fell once getting up in the middle of the night going to the bathroom.

5 years ago