Name: MobileHelp
Rating: 4.5

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Verified Customer

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Cindy Amsterdam, NY

because you have to wear 2 devices to get fall protection

3 years ago

Reply from MobileHelp

Hi Cindy, We received your review and we apologize for any inconvenience or confusion regarding the equipment. Our standard neck pendant help button does not need to be worn when wearing the Fall Detection pendant, as our Fall Detection neck pendant also contains a pressable button for non-fall emergencies. We would like to contact you to better assist with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We're always more than happy to help.

Mar. 3rd, 2021

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ferreira Collegeville, PA

customer service gives wrong answers to questions

3 years ago

Reply from MobileHelp

Hi Ferreira, We received your review and we apologize for any wrong information you were given. We would like to contact you to further assist with any questions or concerns you may have. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 11th, 2021

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P M Westchester, IL

My mom moved too much and alarm goes off

3 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to resolve any issues. We apologize for any inconvenience that you have experienced. Our Technical Support team would be happy to review the equipment with you and send a replacement if needed. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 20th, 2021

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John Meagher

Good. Watch band too small and difficult to replace.

3 years ago

Reply from MobileHelp

Hi John, We received your review and we're sorry to see that you were having some difficulties with the wristband. Our Technical Support team would be happy to provide any assistance needed with the equipment. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020

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Ann C Harkey

It goes off in the shower that I have fallen when I have not fallen.

3 years ago

Reply from MobileHelp

Hi Ann, We received your review and would like to contact you to further assist with any concerns you have about the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 23rd, 2020

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Sue wingerson

Neck device too sensitive, went off getting out of bed.

3 years ago

Reply from MobileHelp

Hi Sue, We received your review and would like to contact you to further assist with any concerns you have about the equipment. We apologize for any inconvenience that you have experienced. Our Technical Support team has attempted to contact you for further assistance with this. At MobileHelp we pride ourselves in providing a great experience to our customers. Our Technical Support can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 23rd, 2020

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lemlen

MobileHelp good quality value customerbservice

3 years ago

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Steve Easley

She was not very receptive, when I told her I wasn’t feeling well.

3 years ago Edited September 14, 2021

Reply from MobileHelp

Hi Steve. We are sorry to hear about your experience. We have forwarded your feedback to our Leadership Team for review. Thank you for taking the time to send us this message.

Aug. 21st, 2020

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Gary Bird Hatfield, AR

Connection takes to long and i don’t need it now anyway

3 years ago

Reply from MobileHelp

Hi Gary. We see that you have already spoken to customer care and they have resolved your issues. If you need any further assistance, please contact us at 877-827-6207.

Aug. 10th, 2020

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Mary Beth Davison Mentor, OH

Having trouble with the GPS on the call button

3 years ago

Reply from MobileHelp

We are sorry to hear that you were having trouble with your GPS unit, however, we do see that you have spoken to our Technical Support Team and they have resolved your concerns. If you need any further assistance, please contact us at 877-827-6207.

Aug. 11th, 2020

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betty stroll pass Monroe, CT

i do not care for the bright lights on the unit.

3 years ago

Reply from MobileHelp

Hi Betty, We are sorry to hear that the lights on the base station bother you. Perhaps, moving the base station to a different location in your home will help create a solution to your concern. If you would like to discuss this further, we would be happy to go over different areas that would be suitable to put your base station. Please give us a call at 877-827-6207, Option 1. Thank you for being a valued part of the MobileHelp family!

Aug. 10th, 2020

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Trudyelliott Copperas Cove, TX

Microphone is in another room. It can’t be heard where fall can happen. Not at all helpful to me.

3 years ago

Reply from MobileHelp

Thank you for your feedback. With your system, you don't have to have a conversation to get help, if you press the button for help, and the monitoring center does not make contact with stating you don't need help, help will be sent. Typically, if you can't get to the speaker to tell them you don't need help, you probably need help.

Jun. 11th, 2020

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Anonymous

3 times the thing went off, no voice thru pendent, have to be in room with base station

4 years ago

Reply from MobileHelp

We would be happy to discuss your specific experience in more detail. Please give us a call at 877-827-6207, Option 1. We look forward to speaking to you!

Mar. 17th, 2020

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Patricia Peters

Pendant keeps setting off alarms. False advertising.

4 years ago

Reply from MobileHelp

Hi Patricia,

We are unable to find an account under the name provided. Please give us a call at 877-827-6207, so that we can address and resolve any issues you are experiencing. We look forward to speaking to you!

Mar. 17th, 2020

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Myra McIlvain

My husband fell last week and the device did not pick it up.

4 years ago

Reply from MobileHelp

Hi Myra,

We hope your husband is okay! We have created a ticket with Tech Support to reach out to you. You can also reach us at 877-827-6207. We look forward to speaking to you.

Mar. 17th, 2020

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Steven Pijut

Wearing the device, my mother fell twice, and the device did not register either fall!

4 years ago

Reply from MobileHelp

We are sorry to hear about your experience, however, we are unable to locate an account under your name. Please reply to this message or give us a call at 877-827-6207, so that we can review your account and resolve any issues you have encountered. We look forward to speaking to you soon.

Mar. 17th, 2020

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Juanita Law

I gave it a 1 because,I don't use it. We got it for my sister. Contact her, not me. Victoria Ramos

4 years ago

Reply from MobileHelp

Hi Juanita,

If your email was provided during the order process, then that would be the reason you received the review directly to you. You can always forward the review to your sister to complete.

Feb. 17th, 2020

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Paul S

Devices are too big and clunky compared with others.

4 years ago

Reply from MobileHelp

Thank you for your feeback!

Feb. 17th, 2020

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Nancy Katulski

Product does not do what they tell you and getting your refund is beyond difficult

4 years ago

Reply from MobileHelp

We are sorry to hear about your experience, however, we do see that you have been in contact with our Accounting Team to resolve the concerns you've had. If you need any further assistance, please don't hesitate to contact us at 877-827-6207.

Feb. 17th, 2020

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Susan Hawley

The many reps I spoke to all told me different things that didn't check out. See my call history.

4 years ago

Reply from MobileHelp

Hi Susan, thank you for your feedback. We're sorry to hear about your experience. We take pride in providing the best possible customer service, and we are constantly looking for ways to improve. Upon reviewing the account, we see that this issue has been resolved and your account is now closed. If there is anything we can do to further assist you, please do not hesitate to give us a call. You can reach our Customer Service team by dialing (877) 827-6207 Option 3. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Feb. 3rd, 2020

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Ruth Lane for Delcie Lane

products did not arrive as ordered and then they didn't work well.

4 years ago

Reply from MobileHelp

Hi Ruth,

Thank you for taking the time to send us a message. We reviewed your account and see that you have already spoken to Technical Support and have resolved any issues. If you need any further assistance, please contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family!

Sep. 12th, 2019

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Lillian Allen

Takes too long to respond. Maybe I was in panic mode.

4 years ago

Reply from MobileHelp

Hi Lillian. We would be happy to look at the respond time to the event in question. Please contact our Technical Support Department at 877-827-6207, Option 1 for assistance. We look forward to speaking to you. Kind Regards, MobileHelp

Aug. 30th, 2019

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Cheryl

I was promised a return label and have not received it

4 years ago

Reply from MobileHelp

Hi Cheryl. Was your label emailed or mailed to you? If it was emailed, keep in mind it is sent directly from the carrier either FedEx or USPS and sometimes it will go into your spam folder. If it was mailed to you, it can up to 5-7 business days to arrive. Please contact our Customer Care Department at 877-827-6207 for follow up on your return label. Kind Regards, MobileHelp

Aug. 30th, 2019

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Anonymous

I cannot turn the alarm off when it comes on in error

4 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Aug. 30th, 2019

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Rosemary

I have yet to use my button or an emergency

4 years ago

Reply from MobileHelp

Hi Rosemary,

Thank you for taking the time to send us a message. Is there anything we can do to earn a higher rating?

Kind Regards,

MobileHelp

Aug. 29th, 2019

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NOYB

Did not alert when my grandmother fell. Pressed the button and no one ever answered

4 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Aug. 30th, 2019

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Anonymous

We didn't have good service and could not depend on MobileHelp. It didn't work when we tried it.

4 years ago

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William

When I travel by myself, I take my MobileHelp device with me.

4 years ago

Reply from MobileHelp

Awesome! Is there anything we can do to earn a higher rating?

Kind Regards,

MobileHelp

Aug. 2nd, 2019

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Elijah Shaw

poor cellular service, never received refund and was charged for additional month

4 years ago

Reply from MobileHelp

Hi Elijan, Thank you for your review. We reviewed your account and see you were given a full refund on 04/22/2019. If you need any further information regarding your refund, please contact us at 877-827-6207. Kind Regards, MobileHelp

May. 21st, 2019

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Warren

When I try to call I can never get through

4 years ago

Reply from MobileHelp

Warren, Thank you for your feedback. We are sorry to hear about your experience. We do offer a call back feature when there is a wait time to speak to Customer Care. We can also assist you with most things through our online chat on our website at . Thank you for being a valued part of the MobileHelp family! Best Regards, MobileHelp

May. 21st, 2019

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Chris Mount Pleasant, TX

Only one bar of Service if that much and was told before I bought it that would have full signal

4 years ago

Reply from MobileHelp

Hi Chris, We are sorry to hear about your experience, Unfortunately, our services only work on AT&T's cellular network. Although we try to make sure that service is available in your area prior to placing an order, there are always a small chance that you could be in a dead zone, even though the coverage map shows coverage. Once again, we apologize for any inconvenience this has caused you. Kind Regards, MobileHelp

May. 14th, 2019

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Henrietta Veldhuizen Pella, IA

Not happy with neck pendant--like wrist one

4 years ago

Reply from MobileHelp

Henrietta, We are sorry to hear that you do not like the neck pendant. Please let us know if there is anything we can do to make your experience better. Sincerely, MobileHelp

May. 14th, 2019

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3 Broomfield, CO

Device is very sensitive and goes off all the time.

4 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

May. 13th, 2019

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Margaret Gooby

I have never used it and no one has checked with me to be sure it is working properly.

5 years ago

Reply from MobileHelp

Margaret,

We have created a ticket for Technical Support to reach out to you to go over any questions you have about the system and how it works. We also want you to know that Technical Support is more than happy to assist you with any questions you may have and will happily assist you with testing your system, they can be reached at 877-827-6207, Option 1.

Best Regards,

MobileHelp

Mar. 13th, 2019

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Judy Mcmullen La Grange, NC

I got this because I kept falling, and once I got it it did not go off when I fell.

5 years ago

Reply from MobileHelp

Dear Judy Mcmullen,
We received your review and see that you were able to speak with our Technical Support team about the Fall Detection pendant. We apologize for any inconvenience you may have experienced. If you need any further assistance, please don’t hesitate to contact our Technical Support team by dialing 877-827-6207 option 1, we are always happy to help.
Kind Regards,
MobileHelp

Mar. 3rd, 2019

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Robert Metzner Phoenix, AZ

When I called them to set it up they were helpful.

5 years ago

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Jonah Cox Sr.

It doesn't work quite like how I wanted it to work.

5 years ago

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dorothy wolters

Voice recognition is poor from a short distance

5 years ago

Reply from MobileHelp

Dorothy,

We would like to investigate this further with you, please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Sincerely,

MobileHelp

Feb. 28th, 2019

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An unsatisfied customer. LRP

They have not resolved my problem. I'm still waiting for label so I can return the equipment.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 12th, 2019

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Joyce Harper-Snodgrass

Fall detector magnets are way to sensitive...it falls off at the least little movement

5 years ago

Reply from MobileHelp

Joyce,

We are sorry to hear that you are having trouble with your fall detection pendant. We see that you haven't spoken to Technical Support regarding your concerns, so we attempted to call you, but have not been able to reach you. Please call Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you!

Sincerely,

MobileHelp

Feb. 12th, 2019

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Anonymous Beverly Hills, CA

I am not at all pleased with the service provided. I am having trouble registering the device.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 7th, 2019

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Janet Arthur

Fall detection only worked 25% of the time.

5 years ago

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Anonymous

I just don't like to wear the device. I'm afraid it will go off.

5 years ago

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Mary Kokomo, IN

It's hard to get a hold of their customer service.

5 years ago

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Anonymous

why send braclet or necklace if you still have to carry the stationry also? stupid!!!!!!

5 years ago

Reply from MobileHelp

Hello,

The reason they are separate is so that you never had to take off your help button to charge, leaving you unprotected. Depending on what your needs are, you can pick the system that best suits you. If you are wanting an all in one, we have our new all in one smart watch , with this system you will only have one piece of equipment, but you will need to take off to charge. If you would like to purchase the smart watch and change systems, please contact Customer Care at 877-827-6207.

Best Regards,

MobileHelp

Jan. 10th, 2019

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Lee Decatur, TX

Response is quick although not always accurate.

5 years ago

Reply from MobileHelp

Lee,

Thank you for your feedback. We would like to look into times where the response was not accurate, would you please call into our Technical Support Department at 877-827-6207, Option 1 at your earliest convenience.

We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 15th, 2019

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miriam Fort Myers, FL

well so far so good, customer service is good.

5 years ago

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Velma Raleigh, NC

It's not durable enough. It broke in the house. I'm not happy with it.

5 years ago

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Verified Customer

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So so customer. Augusta, GA

Don't like the BIG recharge glitzy unit.

5 years ago

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Verified Customer

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don't know Dania Beach, FL

when i test my unit i can't hear what they are saying

5 years ago