Name: MobileHelp
Rating: 4.5

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Fred Brandt Sequim, WA

not very helpful on the return of their unused product

1 year ago

Reply from MobileHelp

Hi Fred, Thank you for contacting MobileHelp. We sincerely apologize for any inconvenience you have experienced with the return. Our records show that your account has been cancelled, and a full refund issued. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. Please do not hesitate to contact our Customer Service team with any additional question or concerns you may have. We are available at 877-827-6207 Option 3. We will be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

May. 27th, 2022

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Cheryl Baker Sun City, AZ

First call produced no results. 2nd call worked well.

1 year ago

Reply from MobileHelp

Hi Cheryl, We received your review and we apologize for any inconvenience you have experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about this issue, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 20th, 2022

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John D Sainz, Tucson, AZ

Neck rope comes apart. At times GPS is wrong on my location

1 year ago

Reply from MobileHelp

Hi John, We received your review and we apologize for any issues you have experienced with the equipment. We are glad to see that you were able to connect with our Technical Support team for assistance with getting a replacement. At MobileHelp we pride ourselves in providing a great experience to all our customers. Please do not hesitate to contacting us if any further assistance is needed. Our Technical Support team can be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 21st, 2022

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Leroy N Papke Saint Louis, MO

it's ok, sometimes takes a few minutes for them to answer

1 year ago

Reply from MobileHelp

Hi Leroy, We received your review and we apologize for any response time delays you have experienced. If you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you to make sure everything is working properly. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 21st, 2022

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John Cowan Cat Spring, TX

Alarm goes of all the time for no reason. Does not go off when need.

1 year ago

Reply from MobileHelp

Hi John, We received your review and we apologize for any inconvenience you have experienced with the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Bill Wehe

I don't think it is a great value for the price.

2 years ago

Reply from MobileHelp

Hi Bill, We received your review and we apologize if the equipment and services have not met your expectations. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. If you have not yet had a chance to speak with our Customer Service team about these concerns, a representative will be happy to review the account with you and provide any solutions or equipment alternatives that may better suite your needs. What would be the best number for us to reach you on to help resolve these concerns? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 15th, 2022

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Virginia Kramer

Too many false alarms. Too sensitive to accidental contact.

2 years ago

Reply from MobileHelp

Hi Virginia, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Janet Stone Sun Valley, CA

The person who sold the unit to me lied about the capabilities of the unit.

2 years ago

Reply from MobileHelp

Hi Janet, We received your review and we apologize if the right expectation was not set at the time of your order with us. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. What would be the best number for us to reach you on to help resolve this issue and ensure it does not occur again? You can also reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Susan Olsen Weaverville, CA

Wish it was smaller. Wish it had longer battery life

2 years ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for any trouble you are experiencing due to the size and battery life of the equipment. We value your feedback, as we are constantly looking for ways to continue providing our customers with the best experience possible. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Apr. 1st, 2022

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Marlene Dymond Au Gres, MI

I fell today and no response came from mobile.

2 years ago

Reply from MobileHelp

Hi Marlene, We received your review and we are sorry to hear about your recent fall. At MobileHelp, your safety is our number one priority. We want to contact you to review this incident and provide you with any equipment replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Sarah Stamey Roseboro, NC

The unit malfunctioned. And had to be replaced already.

2 years ago

Reply from MobileHelp

Hi Sarah, We received your review and we apologize for the inconvenience you have experienced with your original order. We are glad to see that you were able to connect with our Technical Support team for assistance with getting the equipment replaced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we apologize if you have experienced anything less. Please do not hesitate to contact us if you have any additional questions or concerns. We will be happy to have one of our representatives give you a callback if needed. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 30th, 2022

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Leonard Yonkler Alexandria, VA

The fall alert frequently goes off for no reason.

2 years ago

Reply from MobileHelp

Hi Leonard, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Earl J Wilser Pleasant Valley, NY

It has difficulty locking on the cell signal; flashes green. It fails the test option often.

2 years ago

Reply from MobileHelp

Hi Earl, We received your review and we apologize for any trouble that you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be more than happy to test the equipment with you and provide any equipment replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Donna Fork Lenox, MA

My mother is very upset with the product. She says it goes off too easily.

2 years ago

Reply from MobileHelp

Hi Donna, We received your review and we apologize for any inconvenience that your mother has experienced due to false alarms. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Nancy goodenow Finleyville, PA

More problems with billing and mistakes and different stories than I can count.

2 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we apologize for any inconvenience you have experienced with the billing on your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are glad to see that you were able to connect with us for assistance with resolving these concerns. Please let us know if there is anything we can do to further assist with your account. Our Customer Service team can be reached directly at dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 16th, 2022

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Lakia Moon Marshall, NC

Great product, you don't need Wi-Fi or landline!

2 years ago

Reply from MobileHelp

Hi Lakia, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Delbra Thomas Silver Spring, MD

First set malfunctioned. But second set works well.

2 years ago

Reply from MobileHelp

Hi Delbra, We received your review and we thank you for taking the time to share your feedback. At MobileHelp, your safety is our number one priority, and we are glad to hear that you were able to connect with our Technical Support team for assistance with getting the equipment replacements you needed. Please do not hesitate to contact us if you have any additional questions or concerns, and we will be more than happy to help. Our Technical Support can be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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James Walton Dallas, TX

Some areas that are not as user friendly as I would like.

2 years ago

Reply from MobileHelp

Hi James, We received your review and we apologize for any difficulties you are experiencing with the equipment or coverage in your area. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to contact you to help resolve these issues. What would be the best number for us to reach you on? You can also reach our Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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jim stilwell Celina, OH

Getting fall protection not what we expected

2 years ago

Reply from MobileHelp

Hi Jim, We received your review, and we are sorry to hear that you are not completely satisfied with the automatic fall detection pendant. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to make sure you receive nothing less. We would like to have our Technical Support team give you a call to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? Your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Feb. 11th, 2022

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Jane Ann Bobbitt Mansfield Center, CT

Written directions for testing are poor.

2 years ago

Reply from MobileHelp

Hi Jane, We received your review and we apologize for any trouble you experienced with the system setup and testing. We are happy to see that you were able to connect with our Technical Support team for assistance with this. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please do not hesitate to contact us if you have any additional questions or concerns that we can assist with. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 2nd, 2022

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Noelene Johnsson Loma Linda, CA

I don't love the color, weight, and general appearance.

2 years ago

Reply from MobileHelp

Hi Noelene, We received your review and we are sorry to hear that you dislike the appearance of the equipment you currently have with us. We do have different systems and accessories available depending on your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team would be happy to verify your account and review available alternatives with you. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 2nd, 2022

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Roxie Agan Mount Pleasant, TX

I am going on my 3rd replacement. Faulty appliance

2 years ago

Reply from MobileHelp

Hi Roxie, We received your review and we apologize for any inconvenience you have experienced with the equipment. We are glad to see that you were able to connect with our Technical Support team for further assistance. Please let us know if you have any additional questions or concerns and we will be happy to help. You can reach Technical Support directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 2nd, 2022

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Shirley A Townsend Lake Orion, MI

Not sure why it talks in the middle of the night

2 years ago

Reply from MobileHelp

Hi Shirley, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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Jon M. Hager Grand Prairie, TX

Response is good when alarm goes off, but too many false alarms

2 years ago

Reply from MobileHelp

Hi Jon, We received your review and we apologize for any inconvenience you have experienced with the false alarms. Is seems like you have not yet had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 16th, 2021

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Kerry Stanton Chelsea, OK

Took over 20 minutes for them to respond when my grandma was having a heart attack

2 years ago

Reply from MobileHelp

Hi Kerry, We received your review, and we are sorry to hear about this incident. We wish your grandmother a speedy recovery, and we apologize for any issues experienced with the equipment. Our records indicate that you have not yet had a chance to speak with our Technical Support team about this incident. What would be the best number for us to reach you on for further assistance with your account and the equipment? You can also reach our Technical Support team at your earliest convenience by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 16th, 2021

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Glorious Schreiber Waterloo, IA

I'm still trying to get the way to use it. Takes a while.

2 years ago

Reply from MobileHelp

Hi Glorious, Thank you for taking the time to share your experience. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team will be more than happy to help with any questions or concerns you may have about equipment. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

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Phyllis Atwell Boca Raton, FL

I don't really know if the device is really working or not.

2 years ago

Reply from MobileHelp

Hi Phyllis, We received your review and we are sorry to hear that you have not had a chance to test the equipment, however, we are glad to know that you have also been staying safe and have not needed to use it. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We recommend testing the equipment at least once a month, and we would be happy to contact you for assistance with this. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Mary Bohr Aubrey, TX

They never answer the phone right away I am always put on hold

2 years ago

Reply from MobileHelp

Hi Mary, We have received your review and we apologize for the longer than normal wait times you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your inquiry? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Gwendolyn Musser Stoutsville, OH

So easy to set up and feel so secure now in my home when alone

2 years ago

Reply from MobileHelp

Hi Gwendolyn, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Nov. 30th, 2021

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Pat Nania Sun City, AZ

I need some instructions on use and charging

2 years ago

Reply from MobileHelp

Hi Pat, We received your review and we would be more than happy to give you a call for further assistance with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team can also be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 2nd, 2021

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Lonny Findley Lebanon, NH

Takes awhile to connect to the help center

2 years ago

Reply from MobileHelp

Hi Lonny, We received your review and we are sorry to hear that you are experiencing longer than expected connection times. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

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Linda Dobson Oklahoma City, OK

Inconvenient too many pieces to ware & carry.

2 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you are receiving nothing less. Our Technical Support team would be happy to review the equipment with you and help find the best alternatives for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Carol bono Spring Hill, FL

Never worked and did not hold a charge horrible device and gave no feeling of safety

2 years ago

Reply from MobileHelp

Hi Carol, We received your review and we would like to apologize for the inconvenience you have experienced. Your safety is our number one priority, and we are glad to see that you have been able to connect with our Technical Support team for assistance with your account and the equipment. Please let us know if there is anything we can do to further assist and help keep you safe. Our Technical Support team can be reached by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Oct. 7th, 2021

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Marilyn Bascom Scottsdale, AZ

Sometime can't get through to technical help.

2 years ago

Reply from MobileHelp

Hi Marilyn, We received your review and we're sorry to hear that you have had some trouble getting in touch with our Technical Support team. We would be happy to give you a call for further assistance with your account. What would be the best number for us to reach you on? Our Technical Support team also can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Sep. 7th, 2021

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Jean lewis

Difficulty getting in touch with personnel

2 years ago

Reply from MobileHelp

Hi Jean, We received your review and we're sorry to hear that you have been having some trouble getting in touch with us. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on? Our Customer Service team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Aug. 26th, 2021

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Kristy McKisson Mesa, AZ

Called for a new pendant and never received it

2 years ago

Reply from MobileHelp

Hi Kristy, We received your review and we're sorry to hear that you have not yet received your replacement. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 11th, 2021

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Sara Benninger Wichita, KS

Slow response time; poor customer service from tech support

2 years ago

Reply from MobileHelp

Hi Sara, We received your review and we apologize for any inconvenience have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to help address and resolve any concerns you may have. What would be the best number for us to reach you on? Please let us know if you have any questions, our Customer Service team can be reached directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Aug. 4th, 2021

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Gracie Gomez Holland, MI

Need more help on the set up news more directions

2 years ago

Reply from MobileHelp

Hi Gracie, We received your review and we would be more than happy to further assist you with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 28th, 2021

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Kayla pinguil Hialeah Gardens, FL

I just wish they had a full on Spanish speaking person

2 years ago

Reply from MobileHelp

Hi Kayla, Thank you for your feedback. We do apologize for our Customer Service team only having an English speaking department at the moment, however, we do have a limited amount of in house Spanish speaking emergency operators available in case of an emergency alert. Their availability may depend on the volume of alerts. Please let us know if you have any additional questions or concerns and we will be more than happy to help. At MobileHelp we pride ourselves in providing a great experience to our customers. You can reach us by dialing 877-827-6207 Option 3. Thank you for being a valued part of our MobileHelp family!

Jul. 21st, 2021

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Lou McWhorter Ruston, LA

Takes too long to answer after button is pushed

2 years ago

Reply from MobileHelp

Hi Lou, We received your review and we apologize if you experienced any delay in response time. We would be happy to contact you and help review your account, as well as the equipment, to ensure everything is working properly. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

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Stacy Smith Tucson, AZ

I don't like that it is a 2 piece system.

2 years ago

Reply from MobileHelp

Hi Stacy, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We would like to contact you to help address these concerns and advise on any equipment alternatives available that may better suit your lifestyle. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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Marilyn Lowe Rutherfordton, NC

I live in an area that gets poor reception and I am not confident in the product working reliably.

2 years ago

Reply from MobileHelp

Hi Marilyn, We received your review and we're sorry to hear about the poor reception in your area. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? We can be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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PAULA FERRARO Queensbury, NY

because it goes off when I don't need it to.

2 years ago

Reply from MobileHelp

Hi Paula, We received your review and we're sorry to hear about the false alarms. We would like to contact you to further assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. Please do not hesitate to contact our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 16th, 2021

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Hooshangg Westlake Village, CA

False alarm during shower with the necklace is a problem

2 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for any inconvenience the false alarm has caused. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to assist with any equipment replacement needed, and advise on best practices for avoiding false alarms. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 9th, 2021

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Alice Ninety Six, SC

Any little touch causes the alert to go off

2 years ago

Reply from MobileHelp

Hi Alice, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. Our Technical Support team would be happy to review the equipment with you and advise on best practices to avoid false alarms. We would like to contact you for further assistance with this. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Mary Boney Willis, TX

Equipment too bright for central area or a bedroom.

2 years ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? Please let us know if you have any questions, our Customer Service team can be reached directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon.

May. 19th, 2021

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Joan Angert Lakeland, FL

Response too slow. I was called to charge my necklace which doesn't charge

2 years ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for any inconvenience. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and help resolve any issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 21st, 2021

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Camelia Lambert Whitehouse, TX

Deceptive sales, did not do what salesperson said it would.

3 years ago

Reply from MobileHelp

Hi Camelia, We received your review and we would like to apologize for any confusion at the time of your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to contact you to ensure we resolve any issues or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 25th, 2021

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Mark Fort Lauderdale, FL

Ask for delivery and install because of physical limitations, and they did not

3 years ago

Reply from MobileHelp

Hi Mark, We apologize, but we do not have any technicians that can physically go to your home to help with the setup, but our equipment does ship already active and ready to be used once plugged in and charged. Our Technical Support team is available over the phone, and representatives are always happy to help if any assistance is needed with the equipment. We would like to contact you to help with any unresolved issued. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Rob Cherry Hill, NJ

Have had a few false alarms for unknown reasons

3 years ago

Reply from MobileHelp

Hi Rob, We received your review and we would like to apologize for any false alarms you have experienced. We would like to contact you to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support - We're always more than happy to help.

Mar. 3rd, 2021