Name: MobileHelp
Rating: 4.6

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phil everett Mena, AR

good very helpful ! called to verify everything was working ! i would use them again !

4 years ago

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Nancy V. Philbrick

Easy to install and use! Received in a timely manner! Looking forward to using it!

4 years ago

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Carlson Arlington, WA

Very helpful and excellent follow-up. Customer oriented to find best product for our needs.

4 years ago

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Jim Willett

I have been impress thus far with the product quality and the customer service department.

4 years ago

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Cathy Haddock, GA

It was very helpful and informative. I asked many questions that was answered with expertise.

4 years ago

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Ray Himmelblau Wheeling, IL

very helpful Jeff took care of all my mother's needs I like the no price increase

4 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Anne Sabattis

All works as it should. All good so far. Haven't had it very long. Very good service. Came on time. Thanks

4 years ago

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Paula Laney

Customer care really DID care. I called several companies and yours was the most curious.

4 years ago

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Stanley Potter Mesa, AZ

It is easy to use.I hardly notice that I am wearing the pendant or the main unit on my belt.

4 years ago

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Troy Chang San Diego, CA

It was east to order. Arrived quickly. Everyone I talked with was knowledgeable. Easy to set up.

4 years ago

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Lisa

Clear and helpful. I felt confident I understood what product I was getting and how it worked.

4 years ago

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Aleeta Osmond Gainesville, FL

I felt very comfortable getting set up with Mobile Help.. They explained the system clearly for me.

4 years ago

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Claire

It is very inconvenient when I go out to carry the GPS button around. It would be alot easier if I could just put it around my neck or attach it some way to my clothing.

5 years ago

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Eileeng

So far, have tested the equipment twice and the response was quick and responders were polite

5 years ago

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L Forest

An excellent user friendly system and availability of knowledgeable and kind employees

5 years ago

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Excellant!

It does do the job i needed it for. If asked by this survey company i would not take the survey!

5 years ago

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Lynn Howell, MI

They took care of every thing. I have not had to use it yet but I am confident it will work right.

5 years ago

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Time 2 Change Media LLC Nashville, TN

Excellent product, the independent salesman was very helpful and I got my product in a short time.

5 years ago

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Sandy

support was clear and easy to use equipment. My only complaint is the pendent is to heavy to use.

5 years ago

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Anonymous Spanaway, WA

The representative Sue S. that I talk to was amazing she was super helpful and informative

6 years ago

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Anonymous

The ease of obtaining 24 hour assistance by using a simple to use monitor is amazing to me.

6 years ago

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Janet Grupp Bloomington, IL

Just tested system yesterday. Gentleman answered curiously and everything checked out. Good to know.

7 years ago

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Elton Bamford Grosse Pointe, MI

Although we haven't had occasion to use the services, it's reassuring to know it's there if needed.

7 years ago

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eric Wappingers Falls, NY

customer service is very helpful. the wait time is real short. sometimes there is no wait time.

7 years ago

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Deann Hadley Elmira, OR

I would recommend this service to anyone has health problems or a senior living alone.

7 years ago

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DeWayne L. Smith Hamilton, MT

Your service has been outstanding in every way. Keep up the outstanding service.

7 years ago

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Juanita Seattle, WA

Responded to a fall. Notification was prompt. Caller was pleasant and helpful.

7 years ago

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Carolyn Kramer Camarillo, CA

Though thankfully I have not had occasion to use it it's comforting to know I can if necessary.

7 years ago

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Barbara Allen Phoenix, AZ

This is an excellent product. It gave me continuous reassurance. It was also easy to use.

7 years ago

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KATHY Cortlandt Manor, NY

ONLY ISSUE I HAVE IS AUDIO - REPRESENTATIVE UNABLE TO HEAR MY RESPONSES UNLESS I AM VERY CLOSE TO UNIT

7 years ago

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Scott Shabot Boca Raton, FL

test xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx

7 years ago

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Verified Customer

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Deanna Bridgeport, CT

Love the product, but customer service stinks

6 months ago

Reply from MobileHelp

Hi Deanna, We received your review and we apologize for any inconvenience you have experienced while interacting with our Customer Care team. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon and resolving any issues. Thank you for being the most valued part of our MobileHelp family.

Oct. 14th, 2023

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Timothy Walterboro, SC

Good so far. Decetion is working . And link to poerators

8 months ago

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Verified Customer

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Nola Scalzi Pollock Pines, CA

Cheap cord, short times charged, cheap materials, annoying flashing lights.

1 year ago

Reply from MobileHelp

Hi Nola, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you have received. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 18th, 2022

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Verified Customer

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R. Drucker Wilmette, IL

Have never had to use service. Also clumsy to set up.

1 year ago

Reply from MobileHelp

Hello, We received your review and we happy to know that you have been staying safe and have not had to use our system for an emergency. However we do apologize for any issues you are experienced with the equipment setup. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to walk you through the setup and address any concerns you may have. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Verified Customer

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pressmy button Souderton, PA

watch was defective. sent another one thats defective too

1 year ago

Reply from MobileHelp

Hello, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for assistance with resolving this issue? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Verified Customer

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Barbara Van De Giesen Albrightsville, PA

Pendant is too sensitive, goes off all the time.

1 year ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Verified Customer

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Connie Pullen Odessa, FL

It has gone off on it's own. Two false alarms.

1 year ago

Reply from MobileHelp

Hi Connie, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

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Verified Customer

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dianne weinert Buffalo, NY

I haven't had any feedback from the company since i received the package of your materials.

1 year ago

Reply from MobileHelp

Hi Dianne, We received your review and we apologize for any trouble you have experienced with the system setup. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. The equipment ships already active and ready to use after being plugged in and charged. And our Technical Support team is always happy to assist over the phone. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Nov. 26th, 2022

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Verified Customer

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Russell Ballard Naperville, IL

Technology is inconsistent and the answer is always to upgrade.

1 year ago

Reply from MobileHelp

Hi Russell, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and provided you with different equipment. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Nov. 3rd, 2022

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Verified Customer

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Robert Cullum Prospect Heights, IL

I have had 7 false fall alerts in the last month.

1 year ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced due to these false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. A representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Verified Customer

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Laurie Dumas Allegany, NY

It do not work. It wont work when you you want it to. It just goes off when ot dont want it to.

1 year ago

Reply from MobileHelp

Hi Laurie, We received your review and we apologize for the issues you are experiencing with the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 14th, 2022

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Verified Customer

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DIANA RICE Spring Valley, CA

the battery has to be charged every two days

1 year ago

Reply from MobileHelp

Hi Diana, We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

Oct. 13th, 2022

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Verified Customer

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Rhonda Bush Grapeland, TX

Because my mama in law fell, it detected her fall, a woman spoke to her and NEVER dispatched help.

1 year ago

Reply from MobileHelp

Hi Rhonda, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother in law's recent fall. We wish her a speedy recovery, and we apologize for any issues that occurred with our system. We would like to have our Technical Support team give you a call to further investigate this incident and ensure that it does not happen again. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

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Verified Customer

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Edward A Gabris Vienna, VA

Connections I potty, cannot attach to home WiFi.

1 year ago

Reply from MobileHelp

Hi Edward, We received your review and we apologize for the issues you are experiencing with the cellular coverage in your area. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Diana Nelson Edmund, WI

Doesn't work in areas that I often go to

1 year ago

Reply from MobileHelp

Hi Diana, We have received your review and we apologize for any issues you are experiencing with the cellular coverage in your area . At MobileHelp, your safety is our number one priority, and our Technical Support team will be happy to look into this with you. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 9th, 2022

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Verified Customer

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phyllis ross

I was told ther3e fwould be ea call back and it didnt happen-I am canceling the alert sysem

1 year ago Edited January 10, 2024

Reply from MobileHelp

Hi Phyllis, We received your review and we apologize for any inconvenience you are experiencing with the equipment setup. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on for further assistance with this concern? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 8th, 2022

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Verified Customer

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Beverly E Keil Pittsfield, MA

I thought it would hold a charge longer.

1 year ago

Reply from MobileHelp

Hi Beverly, We received your review and we apologize for any inconvenience you are experiencing due to the battery life of the equipment. Battery life can vary with usage, however, at MobileHelp, your safety is our number one priority, and we would like to have one of our Technical Support representatives give you a call to determine if any equipment replacement is needed. What would be the best number for us to reach you on? You can also reach Technical Support directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jul. 2nd, 2022

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Verified Customer

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Violet woods Delta, OH

Alarm goes off too easily. And when I did fall failed to go off

1 year ago

Reply from MobileHelp

Hi Violet, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 25th, 2022

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Verified Customer

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Robert Sampson Westwood, MA

The device you wear is too sensitive for me it sets off the alarm too easily

1 year ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 25th, 2022