Name: MobileHelp
Rating: 4.6

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Pam Whatmore Portland, OR

Mobile is very responsive when the button is pushed. They are also very patient and understanding when the button is pushed intentionally by a customer who can't remember what it us for.

3 months ago Edited March 1, 2023

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Johnny Cantonment, FL

I’ve been happy with the device. It’s lightweight and comfortable

3 months ago

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Elaine Tucson, AZ

Very easy to set up. Reps answer calmly

3 months ago

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Doris Tulsa, OK

PROS: Compact size. Customer service very nice. The option of cancelling a false alarm without issues. CONS: Fall detection sensitivity very easy to set it off just by certain movements. No adjustment for sensitivity.

3 months ago

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Debra Lewes, DE

Have had several false alarms. When I press the button to cancel it still sends the call through.

3 months ago

Reply from MobileHelp

Hi Debra, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Viola New Milford, CT

I have a small complaint that may or may not make a difference as to whether I continue with MobileHelp. I am having difficulty hearing the individuals when they speak to me. I have the volume up as far as it will go. I last spoke with a person from near the unit but what if I am in another room. Is there anything that can be done to make the volume coming from your end louder.

3 months ago

Reply from MobileHelp

Hi Viola, We received your review and we apologize for the issues you are experiencing due to the volume. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or upgrades needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Carla Huscher Valley, NE

So far, the emergency help hasn't been needed, but once it was activated accidentally and Dad was able to communicate with the person and let them know he was okay. It was a relief to know it's working as we hoped!

3 months ago

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Ronald Lucas San Diego, CA

The "fall alarm" feature is too sensitive, we were getting false alarms to often

3 months ago

Reply from MobileHelp

Hi Ronald, We have received your review; we are happy to see that you have been staying safe and that these were only false alarms. But we certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you have already spoken with our Technical Support team to remove the automatic fall detection feature for now. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Feb. 22nd, 2023

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judy K Hayward, CA

Mobile Help is a company that offers rates cheaper but with great products and exceptional customer service. I was shocked at how eager they were to help and going beyond my expectations all while being so pleasant.

3 months ago

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Nancy Nelson Bedford, TX

Great customer service from my initial inquiry call!

3 months ago

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Karen Ward Tacoma, WA

Prompt answer to a call. Ease of cancelling a false alarm.

3 months ago

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Lucille Oconomowoc, WI

Easy, pricey, piece of mind. Lots of extras

3 months ago

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Mary

Friendly staff, both sales and customer support. Quick and reliable responses.

3 months ago

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Martha Elliottsburg, PA

The immediate response time when a fall is detected

3 months ago

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Lorna Henderson, NV

Your rates are very affordable to middle income families like mine. I compared your rates to other companies and for the same identical service, yours was the one I could afford to pay for my son who needs the pendant in case of emergency since he is unable to speak when he has a seizure.

3 months ago

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Donna Birmingham, AL

I love the feeling of security and safety

3 months ago

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Charles Moses Lake, WA

A+ service. I worry much less knowing help can be summoned if my wife has and emergency while I'm at work.

3 months ago

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Mary Tupper Lake, NY

It seems to lose signal a lot in my area. It blinks green more than not so it makes me question whether I can rely on it no matter where I am.

3 months ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for the issues you are experiencing with the cellular coverage in your area. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Richard Arlington Heights, IL

In view of the fact the button is inadvertently pushed, I like that it is quickly stopped as an emergency.

3 months ago

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William Hutchison San Antonio, TX

Price is very good. My concern is the wait when a button is pressed. I accidently pressed the fall button, and a response came back "If the button was accidently pressed press the button again" (or something to that effect}. I pressed the button and nothing. Then the base button came on stating the same, press the button again. I did, nothing. A voice came over the speaker telling me to say cancel call and no response. Then a lady at the control center came on and I told her to cancel the call, which she did. I know this sounds like a lot of activity but if I needed the control center to notify someone, it may take longer a few minutes.

3 months ago

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Michael Haugen Green Valley, AZ

I appreciated the professional and friendly guidance. The device was sent to my father promptly and it is extremely easy to use.

3 months ago

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Betty Winter Haven, FL

Customer service has been great I feel a bit safer knowing I have help if I need it Fortunately, so far, I have had no problems

3 months ago

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Marva Omaha, NE

Battery on necklace requires too frequent charging. The system seems difficult for us to use. Did not come with a base station which is confusing since all of the insructions point to that. We will be returning the equipment.

3 months ago

Reply from MobileHelp

Hi Marva, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 24th, 2023

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Evelyn Lane, SC

I HAVE NOT HAD AN EMERGENCY TO USE MOBILEHELP. BUT WHEN I ACCIDENTLY HIT THE BUTTON THERE IS A QUICK RESPONSE

3 months ago

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Charlie Saunders Stafford, VA

Very touchy but would rather have that then not. I'm very pleased overall.

3 months ago

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Jean DiLuca East Rockaway, NY

The initial set up was easy, and everyone who i spoke with was knowledgeable and pleasant to interact with.

3 months ago

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J Goldman Brooklyn, NY

3 months ago

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Michael Tustin, CA

I liked the fact that the person who was wearing the pendant had accidentally bumped the pendant against a table which immediately caused a response from MobileHelp service!

3 months ago

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Glenn Bellevue, NE

customer service very helpful. Response time to alerts very good.

3 months ago

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Christine La Junta, CO

Product is very bulky and heavy. I have had it give false fall alarms several times.

3 months ago

Reply from MobileHelp

Hi Christine, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 27th, 2023

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Julia Alexandria, VA

I have not used the system as of yet. So far I am pleased with the service

3 months ago

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Leona Wilmington, MA

Just recently got for my mom. Person who helped me over the phone was very informative and helpful. He was very knowledgeable. My mom's only had MobileHelp for almost of month and she hasn't had to use at all. But we have tested her unit and it seems in great working order. I feel like this company will do a great job if and when it is needed. I can rest easier now knowing if my mom needs assistance, she will get it right away if she is unable to get help herself! We did pay for the whole year up front. Some of the questions I didn't feel I was able to answer at the point as we are still new to MobileHelp.

3 months ago

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Lawson Saint Simons Island, GA

Extremely helpful and did not pressure me into making a decision until I had all of the information I required.

3 months ago

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Gregg Miller Brookfield, WI

The original sales of the first device was all wrong for my situuation. I know you fully disclosed the fall sensor is not 100 % accurate but it has already missed on fall and came on twice on times that were not falls. The worries me a bet.Your tech. people have been great and otherwise all ok. 5 accurate

3 months ago

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ron smith Denver, CO

I have not had occasion to use the device yet, although I have accidentally pushed the button two times so at least I know it works. Hopefully I don't have to use it.

3 months ago

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Maxine Felton, DE

I have not had too use the mobile device so have no feedback that would be useful. I did have two false alarms and both times they responded almost immediately and told told me how to cancel the call.

3 months ago

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rileywarrior Maumelle, AR

You have to be in the same room with the receiver for the Mobilehelp people to hear you. Or carry the receiver everywhere you go.

3 months ago

Reply from MobileHelp

Hi Riley, We received your review and we apologize for any inconvenience you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 3rd, 2023

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Janice

It was easy to set up - just plug in the charger, charge the unit and wear it. Feel confident it will keep me feeling safe.

3 months ago

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Rebecca Toledo, IA

MobileHelp has given me quite a lot of security, and confidence in my being alone in my home. I fall quite frequently, but I'm no longer afraid of falling and not getting help. I really couldn't be more pleased with the accuracy or the cost.

3 months ago

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Melissa Goldsmith MI

Fall detection with automatic emergency call, if I don't respond they call my husband. This is a great way to not feel alone during my seizures!

3 months ago

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Rosalba El Paso, TX

Good price. Delivered on time. Excellent service.

3 months ago

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Arthur Highland, NY

Easy to set up, easy to place for good access.....customer service thumbs up!

3 months ago

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Mary San Francisco, CA

The battery runs down too quickly. I have to recharge it every night. If I get out of bed & fall during the night, it will do me no good. 🤔

3 months ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 1st, 2023

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Teki Hegwood Atlanta, GA

This is the second time that I have ordered a system for elderly family. The first time it was used within my home and it worked very well. It allowed my aunt the safety of having emergency access if needed. Now I have it for the parents who want to stay in their own home. I know that we can be reached quickly or EMS can be reached if needed. It gives me peace of mind.

3 months ago

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Margret Sonoma, CA

We have only been using MobileHelp for about a month but so far we have been very pleased. My sister had a couple of false alarms the first week because she was confused about how to cancel a false alarm from her fall pendant. Both times this happened there were paramedics at her door in just a few minutes! We are confident if a real emergency happened she would get help very quickly, and that has given us peace of mind

3 months ago

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Cecile

They are very professional and quick to answer Also they very kind and patient.

3 months ago

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Holly Wilmeth Fountain, CO

Excellent customer service. Had trouble with cell reception in area we wanted to use device. Customer service spent considerable amounts of time with me troubleshooting the first device and the subsequent model that was sent out. Older .odel was more compatible with cell towers in the area. Very patient and courteous!

3 months ago

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Judith Mobile, AL

Easy setup. Fortunately haven’t needed it but feel better knowing I have it in an emergency.

3 months ago

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Ruth Benton, TN

only interested until service purchased, No support once sale made

3 months ago

Reply from MobileHelp

Hi Ruth, We received your review and we apologize for the issues you are experiencing due to the support requested for the system. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues or concerns you have about the system. They will also provide any education needed on use. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 1st, 2023

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Rose Lake Orion, MI

Activation voice isn’t loud enough for those who are hard of hearing! Other than the absence of a volume control, we are very happy with the confidence it gives in case of an emergency

3 months ago