Name: MobileHelp
Rating: 4.6

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Verified Customer

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A. Phillips Littleton, CO

I would give a 5....very helpful/responsive- device has gone off when I did not fall...have new device now

3 years ago

Reply from MobileHelp

Awesome! Thank you for giving us a 5! However, it looks like you accidentally gave us a 1 star when your review says 5 stars. If you are able to, please take a moment to update your stars on this review. Thank you for being a valued part of the MobileHelp family!

Oct. 11th, 2020

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Verified Customer

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Myra Koell Medford, OR

Product came in a timely manner. Set up was easy.

3 years ago

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Verified Customer

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Dana Todd & looking at different similar devices for my money. So only one device needed. Muskogee, OK

Didn't know I had to have not one device but two with me at all time

3 years ago

Reply from MobileHelp

Most customers wear the help button (neck or wrist) all the time, and then when they leave the house they will take the mobile device with them. Put it in their pocket, purse, clip to their pants in the mobile case. You need to be within 600 feet of the mobile device to send a signal from your help button. The only time you would need to have both devices with you, is when you leave the house. Otherwise you can leave the mobile device on the cradle charger while you are at home. However, if you would prefer, you can always just wear the mobile device, but you will need to remember to take it off and charge it, unlike the help button that has a battery life of 5+ years. If you would like to discuss your options in more detail, give us a call at 877-827-6207.

Oct. 1st, 2020

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Verified Customer

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David Conrad Bowie, MD

Overall very satisfied a little pricey though

3 years ago

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Verified Customer

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John fenn and daughter sharon Minneapolis, MN

A few false alarms one where I was asleep and not falling!

3 years ago

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Verified Customer

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JS Racine, WI

Prompt delivery of unit. Great costumer service.

3 years ago

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Verified Customer

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Betty Warner Robins, GA

When I tested it, it took them more than 2 minutes for them to answer the phone.

3 years ago

Reply from MobileHelp

We would love to review your test calls with you. Please give us a call at 877-827-6207, Option 1 at your earliest convenience.

Oct. 1st, 2020

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Verified Customer

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Marilyne Williamson Phenix City, AL

Prompt to respond, friendly employees, easy to use

3 years ago

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Verified Customer

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Nancy Adams Port Clinton, OH

Very sporadic reception with AT&T for use of my GPS system where I live.

3 years ago

Reply from MobileHelp

We are sorry to hear that you live in an area with poor cellular coverage. We do offer a landline option, if that would be something you would be interested in. Give us a call!

Aug. 31st, 2020

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Elnora Detroit, MI

Customer service n the way they contact everybody on your emergency list fast.

3 years ago

Reply from MobileHelp

Thank you for the feedback! Is there anything we can do to earn a higher rating?

Aug. 21st, 2020

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Robert Hilliard, FL

We have tried to test it 2 or 3 times and it hasn’t worked yet. I haven’t gotten anything from them this year.

3 years ago

Reply from MobileHelp

HI Robert! Have you given us a call? Please contact our Technical Support Team at 877-827-6207, Option 1. We look forward to speaking to you soon.

Aug. 21st, 2020

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Verified Customer

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Ruth Rysan Hot Springs Village, AR

Based on test response.We have not needed in emergency.

3 years ago

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Verified Customer

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Michael L. MacDonald

Helpful & courteous sales, backup and technical staff

3 years ago

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yowanda

This product has been a life saver for my dad.

3 years ago

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Verified Customer

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Rudy Duran

Quick service and friendly service when I tested my devices

3 years ago

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Verified Customer

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Anonymous

The service is good but it goes off when nothing has been done to call it.

3 years ago

Reply from MobileHelp

Please give our Tech Support Team a call at 877-827-6207, Option 1. They will be happy to help with your concerns!

Aug. 12th, 2020

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Verified Customer

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Gail Hakim Chandler, AZ

Service is good system is a bit costly. Bit competitive

3 years ago

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Verified Customer

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Gertrude... want to return equipment, Honolulu, HI

Sold the equipment but never received a call ever since. They do not have any emergency names and phone numbers

3 years ago

Reply from MobileHelp

Hi Gertrude. To update your profile, you login online through the online portal, if you provided an email address we send you the emergency questions to reply to, or you can complete your profile with a customer care agent over the phone by dialing 877-827-6207.

Aug. 10th, 2020

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Verified Customer

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Joel parker Chula Vista, CA

Ya dependable and easy to operate. Works when neededo

3 years ago

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Verified Customer

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K Rogers Mountain Home, AR

cost amd easy to install custoser help in set up

3 years ago

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Verified Customer

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Patricia Burchette Briscoe Washington, DC

They are responsive and patient with my mother

3 years ago

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Verified Customer

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Rosa Jordan Pflugerville, TX

So far they have acted when they needed to.

3 years ago

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Verified Customer

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Randy Similkier Auburn, ME

Thay moved fast and there unit to me fast

3 years ago

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Verified Customer

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John Medina Fort Worth, TX

Initial equipment faulty. Took 3 times to get my starter package

3 years ago

Reply from MobileHelp

Thank you for your feedback. We reviewed your account, and we see that your issues have been resolved. If you need any further assistance, please contact us at 877-827-6207.

Jun. 26th, 2020

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Verified Customer

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Vivian Peacock Bryan, TX

I think it is very expensive given the ad said starts at $19.99

3 years ago

Reply from MobileHelp

Thank you for taking the time to leave a review. Our home only system starts at $19.95 per month, if you elect to go with a home & away from home and add additional accessories the prices go up from there. If you have any questions, feel free to contact us at 877-827-6207.

Jun. 26th, 2020

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Verified Customer

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Jane McDonald Colorado Springs, CO

I fell and it didn't go off. Had to call and get another one

3 years ago

Reply from MobileHelp

We are sorry to hear about your experience. We see that you have already resolved this with our Technical Support Team, if you need any further assistance, please contact us at 877-827-6207. Thank you for your business!

Aug. 10th, 2020

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Verified Customer

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JUDY WATERS Fernandina Beach, FL

they are very responsive,and Courteous,Respectable

3 years ago

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Verified Customer

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judith breuggeman Tampa, FL

bad product. two sensitive. set it off twice. once ended up with firetruck at my door. unacceptable

3 years ago

Reply from MobileHelp

Hi Judith, thank you for your response. We see that you have spoken to Technical Support and they have gone over the alarms in question with you. If you need any further assistance, please contact us at 877-827-6207.

Jun. 25th, 2020

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Verified Customer

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Anonymous Fairmont, MN

Mobile help is handy. I get a call right away with it.

3 years ago

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Verified Customer

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Anonymous Chesterfield, MO

I like the security it provides. It did take a while to deliver the lock box.

3 years ago

Reply from MobileHelp

We appreciate your feedback. Thank you for being a valued part of the MobileHelp family.

Jun. 20th, 2020

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Verified Customer

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Marie Perry, MI

I had a fall and it was a quick response. I like the quick response best.

3 years ago

Reply from MobileHelp

Thank you for your kind words! Is there anything we can do to earn a higher rating?

Jun. 11th, 2020

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Verified Customer

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Jean Prattsburgh, NY

We had a little problem hooking it up. I haven't used it yet.

3 years ago

Reply from MobileHelp

Our Technical Support Team would be happy to assist you with testing your equipment and answering any questions you may have. Please call 877-827-6207, Option 1 at your earliest convenience.

Jul. 21st, 2020

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Verified Customer

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Anonymous Las Vegas, NV

It doesn't have a fall tag. It took too long for them to answer.

3 years ago

Reply from MobileHelp

Thank you for your feedback. You can always add our fall button to your system for an additional cost. Give us a call at 877-827-6207 so we can review your account and go over your options.

Jul. 21st, 2020

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Verified Customer

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Marsah Morris, IL

I tested it and it's been good, very kind and helpful.

3 years ago

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Verified Customer

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Lynne Nichols

I haven't had to use it yet (thank heavens)

4 years ago

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Verified Customer

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Joyce Jones

Works good but they will go off without a fall

4 years ago

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Verified Customer

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Jacqueline Froman

not loud enough can not hear it when it go off

4 years ago

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Verified Customer

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Norma Eastes

Cheap and easy to use. They get back to me quickly.

4 years ago

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Verified Customer

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Jean S wearingen.

They approach the system with encouragement and open lines.

4 years ago

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Verified Customer

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Joy Kokernot Lexington, KY

Sound is difficult to impossible to hear from mobile unit in my purse or other unit.

4 years ago

Reply from MobileHelp

Hi Joy,

Thank you for your feedback. We have created a ticket for Technical Support to reach out to you. You can also reach us at 877-827-6207 with any questions or concerns you may have. We look forward to speaking to you!

Mar. 5th, 2020

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Verified Customer

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Peter D Hacaga

professional company and customer orientated

4 years ago

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Verified Customer

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Roy

Good customer service and follow-up to questions presented

4 years ago

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Verified Customer

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Linda

device is heavy and the cord left a rash on my neck

4 years ago

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Verified Customer

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Bob

Prompt delivery and response to customer service requests

4 years ago

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Verified Customer

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Kevin Wibberley

Returned. Doesn't work at my house but they returned my money immediately.

4 years ago

Reply from MobileHelp

We are sorry to hear that you were in a poor AT&T cellular coverage area. We do offer a wired unit that plugs into a landline if you need at home coverage only. If this would be of interest to you, give us a call! :)

Feb. 17th, 2020

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Verified Customer

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Kate

Great response to an accidental button push! A bit pricey

4 years ago

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Verified Customer

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Wayne Davis

3 days ago I had a false alarm mobile help reaction was incredible; it shows I bought a great product.

4 years ago

Reply from MobileHelp

Thank you for your feedback! Is there anything we can do to earn a higher star rating? :)

Feb. 14th, 2020

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Verified Customer

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Lana Wolfe for Betty Wolfe

Set up was easy but, nothing on-line for updates

4 years ago

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Phoebe Farley Glendale, AZ

So far, so good... haven't had to use them yet

4 years ago

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Verified Customer

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Gail Higgs Mesa, AZ

My dad fell three times in one evening and the fall detection feature did not detect any of the falls.

4 years ago

Reply from MobileHelp

Hi Gail,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 4th, 2020