Name: MobileHelp
Rating: 4.6

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Verified Customer

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Roger Wadsworth Delaware, OH

quick reponses and excellent customer support.

7 months ago

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Verified Customer

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Rob Mustachi Brooksville, FL

Very reactive to any alarm. Great customer service.

7 months ago

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Sharron Lee Tacoma, WA

One call made by customer quick response

7 months ago

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Arlene Field Olympia, WA

Are very helpful and always get right back to me when they say they will

7 months ago

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Charles Sargent Cumming, GA

Easy to use. Coverage everywhere, not just at home. Being a 79 year old active widower with health problems, this is the ideal device for me.s

7 months ago

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Verified Customer

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Charleen Hidde Waupun, WI

Always reply if my mom pushes her button even she doesn't them

7 months ago

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Marcia Angelos Portland, OR

My experience getting started was much easier than I expected. I have only had it a couple of months and I feel secure with it.

7 months ago

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Verified Customer

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Jamie Woburn, MA

So far, they've been very responsive to my father's needs. He can hear and understand them through the device , which was a big concern of ours. And he must like it too because he's been SO good about wearing it!

7 months ago

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Verified Customer

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Carol Dass Minneapolis, MN

Easy to set up, always helpful, it's given me peace of mind should anything happen .

7 months ago

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Verified Customer

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Mona Fox San Antonio, TX

It gives me comfort wearing my MobileHelp medal alert knowing someone will respond should I fall.

7 months ago

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Verified Customer

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Nancy Suienecker Lima, OH

A fall alert alarm ask me if I had fallen. I was doing exercises at the time and the button hit the floor to cause the alert to go off. I am now being cautious to contain the button when exercising.

7 months ago

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Verified Customer

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Schuwanna Tate Hampton, VA

Quality of service when need help customer service support

7 months ago

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Verified Customer

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Margaret Koehl Chambersburg, PA

The setup was easy and the service is excellent. They call even if there's any question about falling. Just banging the unit against the dryer they called to make sure she was ok.

7 months ago

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Verified Customer

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Laurie Dumas Allegany, NY

It do not work. It wont work when you you want it to. It just goes off when ot dont want it to.

7 months ago

Reply from MobileHelp

Hi Laurie, We received your review and we apologize for the issues you are experiencing with the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 14th, 2022

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Verified Customer

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Pat Spooner Arlington, TX

Problems with pendants. First pendant was replaced and now having issues with second pendant. Tech Support unable to diagnose problem after two calls today with testing and now want to call back tomorrow's morning for more testing before a decision can be made whether to or not to replace the second pendant.

7 months ago

Reply from MobileHelp

Hi Pat, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for possible solutions. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Oct. 13th, 2022

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Verified Customer

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DIANA RICE Spring Valley, CA

the battery has to be charged every two days

7 months ago

Reply from MobileHelp

Hi Diana, We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

Oct. 13th, 2022

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Verified Customer

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Not required

Some employees are more knowledgeable and more helpful than others.

7 months ago

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Marylou Hrach Wexford, PA

I have accidentally bumped the "fall" button (4 times!!) and their response was within a few seconds!!

7 months ago

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Verified Customer

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Clara Allevato Warren, MI

The equipment came the next day and was easy to install. I feel secure in my home now.

7 months ago

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Verified Customer

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Mary Wham Mountain Home, AR

Everything, so far is good. I gave it a 4 because the device is very sensitive and goes off easily. Which on the other hand is what I want it to do.

7 months ago

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Verified Customer

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MARY COLE Knoxville, TN

I like it so far, but I wish I didn't have to recharge the button.

7 months ago

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Verified Customer

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Debbie Koehn Pflugerville, TX

It lasts one day then recharge. If you ask the people about it they say it last 3 to 4 days without having to charge it. If you read the booklet that comes with it it recommends charging it everyday. We had two new machines and either both of them are faulty or the people you ask them about it don't know what they are doing. But they are good to respond if they think something happened at home.

7 months ago

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earl wayne taylor Vancouver, WA

their lockbox didn't open this morning for emts. they are sending new one

7 months ago

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Verified Customer

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David Stevenson Alta Loma, CA

Service is exceptional, quick, and mostly reliable.

7 months ago

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James Fowler Santa Cruz, CA

Mobile Help is very helpful and professional

7 months ago

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Stephen Berto Miccosukee Cpo, FL

Seems to have all the functions I need for home and when I go out

7 months ago

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Alice L Kelser Selbyville, DE

Easy to obtain and understand, user friendly and safe for the elderly and their family

7 months ago

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John carr Huntsville, AL

Cost and rapid response to emergency calls

7 months ago

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Julie Zobel Harbor Springs, MI

Excellent and fast service= very friendly and helpful staff.

7 months ago

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Diane Budyak Madison, WI

Security that I feel with them. Easy to contact them. Way they communicate with emergency help.

7 months ago

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Eileen Hardy Irwin, PA

Prompt response, outstanding customer service

7 months ago

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Verified Customer

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Betty Thompson Groveton, TX

Operator during check calls is very nice. Getting started was easy.

7 months ago

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Verified Customer

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Linda borneman Kaukauna, WI

Very easy to use and comforting to the children

7 months ago

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Verified Customer

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Laurie Bauer Bryan, TX

Response time to alerts is spot on. When an alert occurs, we immediately get a text message.

7 months ago

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Verified Customer

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Destry Pohlmeyer Brenham, TX

We looked into Life Alert first, but the cost was too high for my mother. We then researched more and found MobileHelp. We found this was a system she could afford better. It has worked well for her and she really likes wearing the watch on her arm.

7 months ago

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Verified Customer

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Roger Calantone Okemos, MI

GREAT followups. instant action on problems

7 months ago

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Adriana Sbarcea Palm Bay, FL

Because, I know anything happened to me in my house, somebody can come, and find me

7 months ago

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Francis Larocca Chicago, IL

Fast response time. I trust their service if I were to have an emergency.

7 months ago

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Verified Customer

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LINDA VAN DYCK Elk River, MN

Price was good,customer service was very helpful, liked that it has fall detection, is a must.

7 months ago

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Verified Customer

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Letitia R. Guillory Brooklyn, NY

The alerts to charge are so helpful because I receive a text each time and I can always check in with my mom to make sure she charges the device. Also, we had a slight emergency and while I couldn't be reached the time, the operators were able to call the other emergency numbers as well as EMTS. Though they seem to have the incorrect name of the street.

7 months ago

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Verified Customer

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Evelyn Hinsdale, NH

They have been so helpful even with my calling them a few times with questions

7 months ago

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John Ferranti Chesterfield, VA

Professional and complete response to my questions and concerns.

7 months ago

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Nancy Thomas Waukegan, IL

Prompt good service for health alerts with securing one's life

7 months ago

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Ruth Trevino Wichita, KS

Always respond quickly. So far it has been errors on my part. I believe the real thing would be expedient.

7 months ago

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Verified Customer

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Jane Doe

Simple instructions, great equipment and caring people! Customer service is paramount!

7 months ago

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Michelle Rochelle, IL

friendly customer services, fast delivery

7 months ago

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Verified Customer

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Drew Bradbury Portland, OR

Purchasing, testing, and using the device we bought was easy, and the service at every turn was helpful and supportive.

7 months ago

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Tammy Yaniro Prescott, AZ

I am very unhappy. My father had a heart attack about a year ago and I bought him a year of service from MobileHelp, which he never used and he is feeling healthy these days so he wanted me to send back the device and cancel it. I called MobileHelp and they said I would have to send back the device before they would cancel. My father lives by himself several hours away from me and he can't drive anymore due to his eyesight, plus he has no one nearby to help him so I asked if they could have UPS or FedEx pick it up and they said no, that was for me to figure out. Normally a company will at least send out a return label, but no. So I had to print out a label from FedEx, mail it to him, have him box it up, etc. and put it on his porch then arrange a pickup. Because of all this hassle and because the customer service rep said no big deal-just return around such-and-such a date, I didn't worry too much about the exact timing because I had already canceled the service. Now I get this renewal notice in the mail telling me my debit card will be automatically charged another $545.40 by the end of this month. I called and explained that the device was on it's way to them and that I had canceled the service and the customer service rep was extremely rude and said I would be charged the full amount and once they receive their cheap picce of plastic in the mail they will cancel my service and prorate me service charges. I am livid. This company preys on the elderly and they are useless!!

7 months ago

Reply from MobileHelp

Hi Tammy, thank you for contacting MobileHelp and bringing this concern to our attention. First, we want to apologize for any inconvenience this has caused. We pride ourselves in providing world class customer service and we are truly sorry for your recent experience. Our renewal notices are mailed at least 30 days in advance, so it does seem like the letter and your return of the system may have cross paths in the mail. We have not received the system back as of yet, but to ensure you are not billed due to any delays the carrier may experience with the return, we will push the renewal out a month to 11/31. Again, we want to apologize for the inconvenience. Please contact us if you have any additional questions.

Oct. 18th, 2022

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Maxine Indrebo Rice Lake, WI

Mostly pleased with product and services except find the receiver hard to hear and no volume control.

7 months ago

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Verified Customer

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Rose Pecaro Phoenix, AZ

It gives me complete protection in my home and outside my home.

7 months ago