Name: MobileHelp
Rating: 4.5

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Verified Customer

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Jim Lindblad Paducah, KY

service... response time attention to my possible problems

3 years ago

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Verified Customer

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Anna Bowerman Stuart, FL

Very helpful and polite when you call in

3 years ago

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Verified Customer

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Bonnie Talley Sherman, TX

Quick delivery, works well and has a good range

3 years ago

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Claudia Prescott San Diego, CA

So far so good...you have been very helpful a d efficient.

3 years ago

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George DeVore Ocala, FL

Takes about 2 minutes to get a operator from time I push button

3 years ago

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Verified Customer

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George Grabowski Clermont, FL

So far no problems as service is quick to respond.

3 years ago

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Gordon Vanderslce Newport Beach, CA

They always answer your question and have great equipment.

3 years ago

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J.O. Vancouver, WA

it is not user friendly because the speaker is too far away from any contact. I have a 3 story home and this does not work for my situation.

3 years ago

Reply from MobileHelp

If you go with our Duo system, you can put a speaker in 2 areas of your home. However, it is not necessary to have a conversation with the monitoring center to get help. If you press your button and they don't make contact with you, they will send out help. Typically if you can't get to your phone or unit to speak to the monitoring center, you probably need help. Also with the Duo system, if you want to carry around the mobile device (GPS unit) which has a speaker you can. Give us a call and we can go over your options. You can reach us at 877-827-6207.

Aug. 5th, 2020

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Verified Customer

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Jenn Canfield, OH

Customer service is very good. They are very responsive.

3 years ago

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Verified Customer

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Donald Arlington, TN

It’s working very well. They respond quickly. I like it.

3 years ago

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Verified Customer

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Anonymous

Excellent customer relations and attention to detail

3 years ago Edited January 10, 2024

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Verified Customer

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Deanna Albuquerque, NM

I like the GPS but when I test it, I can hardly hear what the person is saying.

3 years ago

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Verified Customer

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Shirley Surrell

I'm very safe with your medical alert, Thank You

3 years ago

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Verified Customer

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Jan Calveard (Laura)

Equipment is sensitive. Response is quick.

3 years ago

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Robin Martinez

Good customer service and easy use of products

3 years ago

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Ruthann Lutz

Very courteous, friendly, honest trustworthy, seriously?

3 years ago

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Verified Customer

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Catherine Nobles

Was promised good signal but getting 0 bars. Also was told I'd get a prepaid shipping label to return equipment but I haven't

3 years ago

Reply from MobileHelp

Hi Catherine. Thank you for your feedback. Our equipment works on AT&T's cellular network, unfortunately it does not appear that service was available in your area. Your equipment has been received and account cancelled with our prepaid return label. If you need any further assistance, please give us a call at 877-827-6207.

Aug. 12th, 2020

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Verified Customer

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Dolores Dranchak

the representatives were always helpful and courteous

3 years ago

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Verified Customer

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Madelyn Dejusto

New customer but customer service is great

3 years ago

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Verified Customer

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Pat Brower

Great service great quality of the Mobile Help

3 years ago

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Diane

We have only had the service a short time so far so good time while

3 years ago

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Verified Customer

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Dorothy

They’ve been responsive to me and it is very easy to use.

3 years ago

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Verified Customer

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Javene

I like everything about Mobile Help’s alert device.

3 years ago

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Verified Customer

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Helen

I like mobile help’s device because it is convenient.

3 years ago

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Verified Customer

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Janet

I like MobileHelp’s medical alert device. I feel safer with it.

3 years ago

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Verified Customer

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Dawn Exil East Stroudsburg, PA

Great customer service. And very helpful each time I call

3 years ago

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Virginia Miller Norfolk, CT

They are always available when you need them.

3 years ago

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Verified Customer

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Wanda Hall Perryville, MO

Was easy to set up and person was plesantant

3 years ago

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Verified Customer

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KEVIN Oregon City, OR

Responsiveness to push button signals to mobile help

3 years ago

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Verified Customer

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gary loggains Lafayette, IN

had false alarn and you guys where write on it

3 years ago

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Verified Customer

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Georgina mckemie Citrus Heights, CA

Great customer service. Love our worker.

3 years ago

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Verified Customer

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Jean Marshall Fort Myers, FL

Quick response when fall detected and testing is very easy

3 years ago

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Verified Customer

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Jane Johnson Nokomis, IL

Very quick to respond to my mothers calls

3 years ago

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Verified Customer

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Judy Breedlove Okeechobee, FL

Have helped with issues positively in several occasions.

3 years ago

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Verified Customer

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Kim Lamar, SC

Very quick response when alarm goes off.

3 years ago

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Verified Customer

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Ken Woolley Saratoga Springs, NY

Responded to accidental activation in a fast way

3 years ago

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Verified Customer

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Kristi Odessa, TX

Very informative and nice, device works great

3 years ago

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Verified Customer

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Joseph LeFever Tustin, CA

No contract required. Factory direct, no middle man.

3 years ago

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Linda Jenison, MI

Easy purchase, set up, activation. Equipment easy to wear and use.

3 years ago

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Verified Customer

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Jamie Fitzgerald Greeley, CO

Best at what I need to feel safe. Equipment is easy to use.

3 years ago

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Verified Customer

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Nancy Reitan Green Valley, AZ

Instead reply! Even when there is no need

3 years ago

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Nicholas Merritt Black Keswick, VA

Reasonable service and followup. good help from customer service

3 years ago

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Roger Pierski Mexico, MO

quick response when fall detector was activated

3 years ago

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Martha Kistler Mount Pleasant, IA

Helpful, Courteous, Quick to answer call for help

3 years ago

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Jackie Scott Filer, ID

Quick response & very help when alert goes off by mistake

3 years ago

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Verified Customer

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Ray Neosho, MO

Helpful from day one. I feel more secure.

3 years ago

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Carrie Las Vegas, NV

They are on top of things even if its a false alarm

3 years ago

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Verified Customer

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Patrick Rooney Salem, OR

I have not had it long enough to be completely confident in it yet. Great so far.

3 years ago

Reply from MobileHelp

Thank you for your feedback! Is there anything we could do to earn a higher rating with you?

Aug. 11th, 2020

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Verified Customer

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Rosalie Ormand Yorktown, TX

Very helpful and knowledgeable with the questions I ask.

3 years ago

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Verified Customer

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Sara Paul Carrollton, MO

Peace of mind and able to be accessible everywhere you go

3 years ago