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MobileHelp

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13,151 User Reviews

9.2

Overall Score

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Samantha

I've had a problem with the button working and them contacting me back.

3 years ago

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Reply from MobileHelp

Samantha, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

Jan. 29th, 2019

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SHEILA STILLMAN

we were in another suburb when my husband fell we had the mobile unit with us they sent an ambulance to our home

3 years ago

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Reply from MobileHelp

Sheila, Thank you for your feedback. We reviewed your account and saw that you have already spoken to Technical Support to resolve your issue. If you need any further assistance, please contact Technical Support at 877-827-6207, Option 1. Thank you for your continued service with MobileHelp. Best Regards, MobileHelp

Jan. 21st, 2019

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Nancy Saint Ignace, MI

I wear it all the time. I had an error but they called the ambulance anyway.

3 years ago

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Jean

No experience except setting up...which was easy

3 years ago

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Bill

Customer service helps work through problems that we had.

3 years ago

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Robert Grafton, WV

Customer service answers calls for help very quickly.

3 years ago

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John And Susan Washington, IL

They're pretty quick to get back when the button is pushed.

3 years ago

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John Wichita, KS

The device is just very easy to operate and use.

3 years ago

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Jeanne Erie, PA

Confusing to operate, "fall detection" activates when no fall has occurred, device too sensitive

3 years ago

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Reply from MobileHelp

Jeanne, We are sorry to hear your fall detection pendant is too sensitive. Please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you. Kind Regards, MobileHelp

Dec. 12th, 2018

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Linda Cherryville, NC

Volume on speaker from company voice needs to be LOUDER

3 years ago

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Ev Elk Grove Village, IL

Excellent phone support and the product works

3 years ago

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Lona

People that you speak too are very pleasant and helpful

3 years ago

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DianaRo. Elgin, IL

CONVIENCE OF BOTH THE UNITS IN VARIOUS AREAS OF THE HOUSE.

3 years ago

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Barbara Bloomingdale, GA

Everybody from the company was friendly and helpful.

3 years ago

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Anonymous

I have found them to be very helpful and friendly.

3 years ago

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Ginger Ashland, MO

There are too many false alarms. It causes me to mistrust the company.

3 years ago

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Reply from MobileHelp

Ginger, Please contact Technical Support at 877-827-6207, Option 1, if you are having excessive false alarms. We look forward to speaking to you. Sincerely, MobileHelp

Dec. 12th, 2018

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H.S. Newnan, GA

Call answer time has been slow recently 10/25/2018 week.

3 years ago

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Misled Meridian, TX

Average service at very best. Nothing terrible nor anything spectacular

3 years ago

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Kathy New Orleans, LA

Ease of use and peace of mind knowing that I will be safe.

3 years ago

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Angelina Thaxton, VA

I got the wrist device, it's convenient on the wrist.

3 years ago

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Kathleen Warren, OH

The customer service reps have been very attentive so far.

3 years ago

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virginia

THEY ARE THE LEAST COST AND YOU GET MORE ITEMS INCLUDED .

3 years ago

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Anonymous

neck pendant goes off by it's self sometimes

3 years ago

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Elisa-Beth Gardner Swarthmore, PA

I find them to be very efficient and trustworthy.

3 years ago

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Bill Gawors Shippensburg, PA

Their equipment works well, have not had to use them yet.

3 years ago

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Linda Delmont, PA

They were very helpful when I ordered the special button.

3 years ago

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Cecile Mesa, AZ

When we have called in, the customer service has always helped.

3 years ago

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Mary

The device's alarm goes off very easily, which has bothered me.

3 years ago

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D Hundt Santa Fe, TX

Services are very important and consistent.

3 years ago

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Clifton was very helpful Arlington, TX

Had questions answered easily and promptly

3 years ago

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Ed+Josephine Winter Springs, FL

Phone operator answering is a little too slow for my concerns!

3 years ago

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Reply from MobileHelp

Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

Oct. 30th, 2018

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Ralph Hutto Laurel Bloomery, TN

They Cover me at home, work, and in between.

3 years ago

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joe trapani Wallkill, NY

they respond to my problems,immediately.........

3 years ago

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Naomi West Palm Beach, FL

I've dropped it a few times and they responded.

3 years ago

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Ronald

It's gone off twice by itself. I don't know what set it off.

3 years ago

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Elizabeth

It's handy. I don't like the lanyard with the heavy device.

3 years ago

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Dorothy

I think it's very good. It's easy enough to use.

3 years ago

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Steven

It's compact and it works outside of the house.

3 years ago

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Herb

It's comfortable, it's just like wearing a watch.

3 years ago

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Don

I'm having trouble with the lock on it. Everytime I lay it down it goes off.

3 years ago

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Reply from MobileHelp

Don, We are sorry to hear you are having trouble with your system. If you have a fall detection pendant, we don't suggest wearing to bed because moving around in bed can cause false alarms. We would recommend wearing a standard help button. Please contact Technical Support at 877-827-6207, Option 1 , so that we can assist you with ways to prevent false alarms and to make sure everything is working as it should. We look forward to speaking to you. Best Regards, MobileHelp

Oct. 26th, 2018

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Anonymous

Sometimes it goes off automaticallyAnd I don't even press the button

4 years ago

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Celeste Farnsworth, age 77, first time owner Hemet, CA

Too complicated to start and too scary to start large unit because I am afraid to make a mistake.

4 years ago

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Reply from MobileHelp

Celeste, We are sorry to hear you are afraid of the system. We have created a ticket for Technical Support to reach out to you. You can also call 877-827-6207, Option 1, M-F 8am-8pm EST & Sat/Sun 9am-6pm EST with any questions or concerns you may have. We look forward to speaking to you. Kind Regards, MobileHelp

Aug. 10th, 2018

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Deb Nixa, MO

I don't like having to take the main base every where.

4 years ago

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Allie

They're good listeners. I can also use this in the water.

4 years ago

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Reply from MobileHelp

That is so sweet! Thank you Allie!

Jul. 26th, 2018

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Michael Pizzuto Lyons, IL

Poor call center. Long wait time. Sounded like a party was going on in the background!

4 years ago

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Reply from MobileHelp

Michael, We are sorry to hear about your experience. We attempted to call you to discuss your experience and get any additional feedback from you, but were not able to reach you. Please call us at 800-930-6095 at your earliest convenience. We look forward to speaking to you. Best Regards, MobileHelp

Jul. 19th, 2018

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Denise

There response time is very friendly and nice.

4 years ago

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shorty nyc East Elmhurst, NY

neck band to long I am short and bracelet not small enough

4 years ago

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Reply from MobileHelp

Hello! Thank you for your feedback. On the standard neck pendants, you can put it on a chain or necklace of your choice if you prefer a different length. As for the wrist button, you can always put any standard watch band of your choice that may have a better fit for you. If you have any questions or concerns, please contact technical support at 877-827-6207, Option 1. Thank you for being a valued part of the MobileHelp family! Best Regards, MobileHelp

Jul. 19th, 2018

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Gwendolyn Mayfield Pittsburgh, PA

They were very negative with me, but it's nice to be familiar with the people around you that will help you.

4 years ago

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Reply from MobileHelp

Dear Gwendolyn, We are sorry to hear you have had a negative experience! We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We have attempted to call you a few times, but have not been able to reach you. Please contact us at 800-930-6095 and ask for Amber. We look forward to speaking with you soon. Kind Regards, MobileHelp

Jul. 6th, 2018

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Betty Kegg Tavares, FL

You need to carry the battery device with you when you trav

4 years ago

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Reply from MobileHelp

Dear Betty, Thank you for your review. Yes, with anything that has GPS, it does need to be charged, whether that is for the mobile device with our solo system or the charger for the new all in one smart watch. If you have any questions regarding your system, feel free to contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Sincerely, MobileHelp

Jul. 6th, 2018

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Edzo

Ease of use setting up was easy service was very helpfull

4 years ago