Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ken Anderson

So far it's working very well. I'm very pleased with it.

4 years ago

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T.G. Meridian, MS

All I have done with it is test it. I'm not really satisfied with their response time though.

4 years ago

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Verified Customer

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No risks!!

Too long to pick up phone. Husband dropped fall device nothing happened. THIS IS LIFE & death!!!! Flunked!!

4 years ago

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jwburns

shut down due too alarm on neck going on twice just from normal movement

4 years ago

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Charles

We are not always sure it is being charged etc and when to call in

4 years ago

Reply from MobileHelp

Charles, Please contact technical support at 877-827-6207, Option 1, if you are experiencing any charging issues. We look forward to speaking to you. Sincerely, MobileHelp

Apr. 18th, 2018

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Sarge Gilbert, AZ

Because MobileHelp response in a very reasonable time

4 years ago

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earl harvey Tampa, FL

Have not full tested it well run test on it soon

4 years ago

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Anonymous Bonney Lake, WA

Needs a little tweeking in information & accessory design.

4 years ago

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Beck Blanchard, OK

The people are nice, friendly, and very ubderstanding!

4 years ago

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Janice Bossert Richmond, VA

We are paying extra for the fall alert and it does not detect her falls.

4 years ago

Reply from MobileHelp

Dear Janice, Thank you for your feedback. We are sorry to hear you are having issues with your fall detection pendant. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you. Sincerely, MobileHelp

Apr. 18th, 2018

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Betty Ginop Petoskey, MI

I wear the necklace every day but I don't like the black thing that goes around my neck, and holds the necklace. I'd like to get it hooked up to a gold one. I have some of those, but I guess they don't recommend that. I'm not really happy with the way I didn't get very much information when I hooked it up. It went off the first night I had it. Evidently it dropped too much or something like that. I was nervous hooking it up. I read the instructions but I wasn't too happy with them. I think I know how to use it, but I'm not sure. I think I'm paying for something extra that I don't have to have.

4 years ago

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Belva Skinner Argyle, IA

I saw an ad on TV for it. It's easy to use.

4 years ago

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Bernard Beatty

I liked this one because it had a monitor, and there was no contract.

4 years ago

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Deb Glenwood, IA

Its mobile, can take it anywhere and affordable

4 years ago

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Shirley

It's expensive and we've had to replace the pendant twice in 2 years

4 years ago

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James E. Stanton Newark, DE

Very good knowing someone can help my wife when I not home

4 years ago

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Jeri Burks Hodgenville, KY

I figured that having it was better than nothing. The button seems to work alright.

4 years ago

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Kevin

worked well but I have no experience with similar product

4 years ago

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Sharon Boynton Beach, FL

It takes too long for someone to respond to the pushed button.

4 years ago

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Myvalentine Pinehurst, NC

Good locator, but need to add out and about alerts

4 years ago

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Halimin Sastra Montgomery Village, MD

Good customer service and emergency personal.

4 years ago

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Mary Rego

Mobile Help was the best option for my mother because of its price.

4 years ago

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Alicia Patterson, CA

I've had two false alarm situations. Not sure why these happend.

4 years ago

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Ann Rockport, TX

Its easy but have trouble getting it the right length

4 years ago

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Fully protected!!

A great value considering the number of options.

4 years ago

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Dave Lillich

A little difficult figuring everything at first...

4 years ago

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Barbara McCabe

good service and variety of monitoring devices

4 years ago

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Verified Customer

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Beth

It sounds the alert without provocation sometimes

4 years ago

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Marie

The fall alert went off several times without reason

4 years ago

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kathy dore Loganville, GA

When I needed help I got no response because I was told I held the button down too long.

4 years ago

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El Ukiah, CA

Bracelet inferior; repeatedly falls off; called for solution: go to Walmart to buy a new band.

4 years ago

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APV Pittsburgh, PA

Test always works right away easy to use

4 years ago

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Judy Rohrer Reston, VA

Mom doesn't like carrying transmitter in purse.

4 years ago

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Mrs Murphy Orem, UT

respond time of phone answering is too slow

4 years ago

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anonymous Round Lake, IL

I would like the neci device to also have voice recognition.

4 years ago

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Don Minneapolis, MN

It's very comforting to have the operator greet you by name. They have never failed to know where I was.

4 years ago

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barb keusen Richfield, OH

2 times accidentalbarb keusen use response fast/ loss power battery workrg fine

4 years ago

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N/A

Attention was given to my request questions

4 years ago

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Judy Zionsville, IN

Only used 1ce so far, but the response was prompt.

4 years ago

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LLEWELLYN Cedar Rapids, IA

IT HAS AUTOMATICLY GONE OFF TWICE AFTER GETTING WET IN THE SHOWER.

4 years ago

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anonymous Seattle, WA

Good products, good service that's all I can say

4 years ago

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Carol Anne Dixon, IL

I'd prefer a smaller outside botton. It's to heavy.

4 years ago

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Jane Southport, NC

Would like to be able to talk on both floors

4 years ago

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Jone Waterbury, CT

Fast response and kind medical personnel

4 years ago

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James Sargent Beltsville, MD

it takes to long for the fall button to be answered

4 years ago

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Zouboy Chevy Chase, MD

Very professional, friendly and helpful.

4 years ago

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Cathleen Woodland, CA

Everybody's been very pleasant, but I got to say that the device goes off whenever I touch it.

4 years ago

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Susan Seal Beach, CA

The service is pretty self sufficient, and it just makes me feel safer now.

4 years ago

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Mark Bronx, NY

Had to replace defective gps monitor

4 years ago

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Patricia Washington DC

My unit goes off unexpectedly too often.

4 years ago