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MobileHelp

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13,135 User Reviews

9.2

Overall Score

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Ken Anderson

So far it's working very well. I'm very pleased with it.

4 years ago

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T.G. Meridian, MS

All I have done with it is test it. I'm not really satisfied with their response time though.

4 years ago

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No risks!!

Too long to pick up phone. Husband dropped fall device nothing happened. THIS IS LIFE & death!!!! Flunked!!

4 years ago

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jwburns

shut down due too alarm on neck going on twice just from normal movement

4 years ago

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Charles

We are not always sure it is being charged etc and when to call in

4 years ago

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Reply from MobileHelp

Charles, Please contact technical support at 877-827-6207, Option 1, if you are experiencing any charging issues. We look forward to speaking to you. Sincerely, MobileHelp

Apr. 18th, 2018

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Sarge Gilbert, AZ

Because MobileHelp response in a very reasonable time

4 years ago

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earl harvey Tampa, FL

Have not full tested it well run test on it soon

4 years ago

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Anonymous Bonney Lake, WA

Needs a little tweeking in information & accessory design.

4 years ago

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Beck Blanchard, OK

The people are nice, friendly, and very ubderstanding!

4 years ago

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Janice Bossert Richmond, VA

We are paying extra for the fall alert and it does not detect her falls.

4 years ago

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Reply from MobileHelp

Dear Janice, Thank you for your feedback. We are sorry to hear you are having issues with your fall detection pendant. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you. Sincerely, MobileHelp

Apr. 18th, 2018

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Betty Ginop Petoskey, MI

I wear the necklace every day but I don't like the black thing that goes around my neck, and holds the necklace. I'd like to get it hooked up to a gold one. I have some of those, but I guess they don't recommend that. I'm not really happy with the way I didn't get very much information when I hooked it up. It went off the first night I had it. Evidently it dropped too much or something like that. I was nervous hooking it up. I read the instructions but I wasn't too happy with them. I think I know how to use it, but I'm not sure. I think I'm paying for something extra that I don't have to have.

4 years ago

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Belva Skinner Argyle, IA

I saw an ad on TV for it. It's easy to use.

4 years ago

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Bernard Beatty

I liked this one because it had a monitor, and there was no contract.

4 years ago

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Deb Glenwood, IA

Its mobile, can take it anywhere and affordable

4 years ago

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Shirley

It's expensive and we've had to replace the pendant twice in 2 years

4 years ago

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James E. Stanton Newark, DE

Very good knowing someone can help my wife when I not home

4 years ago

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Jeri Burks Hodgenville, KY

I figured that having it was better than nothing. The button seems to work alright.

4 years ago

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Kevin

worked well but I have no experience with similar product

4 years ago

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Sharon Boynton Beach, FL

It takes too long for someone to respond to the pushed button.

4 years ago

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Myvalentine Pinehurst, NC

Good locator, but need to add out and about alerts

4 years ago

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Halimin Sastra Montgomery Village, MD

Good customer service and emergency personal.

4 years ago

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Mary Rego

Mobile Help was the best option for my mother because of its price.

4 years ago

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Alicia Patterson, CA

I've had two false alarm situations. Not sure why these happend.

4 years ago

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Ann Rockport, TX

Its easy but have trouble getting it the right length

4 years ago

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Fully protected!!

A great value considering the number of options.

4 years ago

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Dave Lillich

A little difficult figuring everything at first...

4 years ago

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Barbara McCabe

good service and variety of monitoring devices

4 years ago

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Beth

It sounds the alert without provocation sometimes

4 years ago

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Marie

The fall alert went off several times without reason

4 years ago

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kathy dore Loganville, GA

When I needed help I got no response because I was told I held the button down too long.

4 years ago

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El Ukiah, CA

Bracelet inferior; repeatedly falls off; called for solution: go to Walmart to buy a new band.

4 years ago

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APV Pittsburgh, PA

Test always works right away easy to use

4 years ago

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Judy Rohrer Reston, VA

Mom doesn't like carrying transmitter in purse.

4 years ago

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Mrs Murphy Orem, UT

respond time of phone answering is too slow

4 years ago

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anonymous Round Lake, IL

I would like the neci device to also have voice recognition.

4 years ago

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Don Minneapolis, MN

It's very comforting to have the operator greet you by name. They have never failed to know where I was.

4 years ago

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barb keusen Richfield, OH

2 times accidentalbarb keusen use response fast/ loss power battery workrg fine

4 years ago

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N/A

Attention was given to my request questions

4 years ago

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Judy Zionsville, IN

Only used 1ce so far, but the response was prompt.

4 years ago

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LLEWELLYN Cedar Rapids, IA

IT HAS AUTOMATICLY GONE OFF TWICE AFTER GETTING WET IN THE SHOWER.

4 years ago

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anonymous Seattle, WA

Good products, good service that's all I can say

4 years ago

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Carol Anne Dixon, IL

I'd prefer a smaller outside botton. It's to heavy.

4 years ago

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Jane Southport, NC

Would like to be able to talk on both floors

4 years ago

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Jone Waterbury, CT

Fast response and kind medical personnel

4 years ago

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James Sargent Beltsville, MD

it takes to long for the fall button to be answered

4 years ago

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Zouboy Chevy Chase, MD

Very professional, friendly and helpful.

4 years ago

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Cathleen Woodland, CA

Everybody's been very pleasant, but I got to say that the device goes off whenever I touch it.

4 years ago

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Susan Seal Beach, CA

The service is pretty self sufficient, and it just makes me feel safer now.

4 years ago

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Mark Bronx, NY

Had to replace defective gps monitor

4 years ago

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Patricia Washington DC

My unit goes off unexpectedly too often.

4 years ago