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MobileHelp

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9.5

Overall Score

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Genie glenn

Made 3 calls to you, each time placed on hold greater than 6 minutes

4 years ago

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star star star star star

Sadie Serna

very easy to set up. Like that there's no contract.

4 years ago

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Rose Sams

They were timely and very helpful with getting the system in place.

4 years ago

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star star star star star

Ron Glassheim

Alarm accidentally went off ..immediately response !&

4 years ago

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star star star star star

Ralph Clemmer

Easy to use system; testing went well with no problems

4 years ago

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star star star star_border star_border

m,Dallas

The pendant has gone off when I was sleeping and when it was merely tapped against a wall.

4 years ago

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Reply from MobileHelp

Hello,

We would be happy to review any false alarms that you have experience. Please give us a call at 877-827-6207, Option 1. We look forward to speaking to you soon!

Mar. 24th, 2020

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star star star star star

Terri Thomas

Signing up and setting up equipt was easy

4 years ago

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star star star star star

Sister, Sherry Robertson for Sheila Walker

accidentally pushed button had an immediate response

4 years ago

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star star star star star

Andrea Arbogast

Everything was explained wonderfull to me.

4 years ago

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star star star star star

Evelynne Thompson

The staff are always so helpful and patient.

4 years ago

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star star star star star

Dr Jeffrey S. Krimsky

The staff is ready to assist you anytime you want

4 years ago

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Dorothy

Every thing good so far even if the fall monitor went off twice for no reason.

4 years ago

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star star star star star

Frank Conte

Very efficient, always polite and courteous.

4 years ago

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star star star star star

Joseph Semler

Courteous operators snd equipment is easy to use.

4 years ago

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star star star star star

Kay hansen, caregiver

Great service, informative and affordable

4 years ago

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star star star star star

Richard Tinder

Sister impressed with start up customer service.

4 years ago

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star star star star star

Rob C. Virginia

Great advice, guidance and customer service!

4 years ago

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star star star star star

Rita Rival

She was very helpful, pleasant and patient with me.

4 years ago

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star star star star star

Riki Brooks

I can always reach them they show compassion

4 years ago

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star star star star star

S. Gantz

Great product, great service and very helpful

4 years ago

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star star star star star

Sharyn Donzella

Thorough explanation of service. Very reasonable price.

4 years ago

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star star star star star

Tyler Green

Fast and quick response when we needed. Thanks.

4 years ago

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star star star star star

Terry Whalen

Quick to respond, personable, professional...

4 years ago

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star star_border star_border star_border star_border

Ron

The system did not work. I had a serious fall with my pendant on 1/12/20 and requires several days' hospitalization. You alarm did not respond.

4 years ago

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Reply from MobileHelp

Hi Ron,

We are saddened to hear about your experience and would like an opportunity to resolve any issues. We are unable to locate an account based on the information provided in this review, please contact us at 877-827-6207, so that we may assist you further.

Feb. 27th, 2020

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star star star star star

Sherry

Every time that I needed them, they were there.

4 years ago

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star star star star star

Cathy Fritz

They have been very helpful every time I've called.

4 years ago

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star star star star star

Sharon

Customer service technicians are helpful & courteous.

4 years ago

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star star star star star

Gary

Good product and customer service. Easy to set up and use.

4 years ago

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star star star star star

Dennis Howard

Very professional and seems to be quality products.

4 years ago

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star star star star star

phyllis

the equipment is tops and also the service

4 years ago

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star star star star star

Peggy

Excellent customer service! Easy to use equipment.

4 years ago

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star star star star star

Sharon Napshin

Quick response the two times we hit the button in error

4 years ago

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star star star star star

Donna Langford

Very helpful & available anytime to answer questions

4 years ago

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star star star star star

Pam Goates

Ease of setup. Response time is great. No issues thus far

4 years ago

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star star star star star

Althea Raines

They seem to be acknowledgeable most of the time

4 years ago

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star star star star star

Walter Sloan

Great service Excellent battery life on energency device!

4 years ago

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star star star star star

clarence r hewes

it saved my wife's life, and it makes it worth it.

4 years ago

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star star star star star

Robert Jones

Great service! Attention to detail and customer service.

4 years ago

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star star star star star

Anne B Johnson

No problems with it. I have nothing else to say.

4 years ago

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star star star star_border star_border

jackie

The battery has a short life. 24 hours. If you don't plug it up every day it will go out.

4 years ago

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Reply from MobileHelp

Hi Jackie,

The mobile device has a battery life of 24+ hours. Most customer leave it on the cradle charger until they leave the house, this way it is always charged. They standard help buttons have a battery life of 5+ years and they do not need to be charged. If you need assistance with your equipment, give us a call at 877-827-6207.

Feb. 17th, 2020

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star star star star star

James Wachob

Their customer service is outstanding, very helpful.

4 years ago

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star star star star star

Fran Doyle

Good company, the people follow up and are courteous.

4 years ago

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star star star star star

CHill

A 123 Steps System And they're there for any Questions

4 years ago

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star star star star star

John

Easy set up. Hardware seems like good quality devices

4 years ago

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star star star star star

James Heard

Great experience so far. Called quickly when needed help.

4 years ago

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star star star star star

Mark Blystone

Good service, easy to install, friendly customer service.

4 years ago

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star star star star star

Marie Campbell

You can get help no matter where you are when you need it.

4 years ago

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Pat platiro

The call back time is quick. And the people are very curious.

4 years ago

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star star star star star

mike sigell

Fast and professional system response at all times

4 years ago

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Mike Harbin

Customer service were very helpfull In finding what you need

4 years ago