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MobileHelp

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13,152 User Reviews

9.3

Overall Score

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Anne Sabattis

All works as it should. All good so far. Haven't had it very long. Very good service. Came on time. Thanks

3 years ago

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Paula Laney

Customer care really DID care. I called several companies and yours was the most curious.

3 years ago

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Stanley Potter Mesa, AZ

It is easy to use.I hardly notice that I am wearing the pendant or the main unit on my belt.

3 years ago

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Troy Chang San Diego, CA

It was east to order. Arrived quickly. Everyone I talked with was knowledgeable. Easy to set up.

3 years ago

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Lisa

Clear and helpful. I felt confident I understood what product I was getting and how it worked.

3 years ago

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Aleeta Osmond Gainesville, FL

I felt very comfortable getting set up with Mobile Help.. They explained the system clearly for me.

3 years ago

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Claire

It is very inconvenient when I go out to carry the GPS button around. It would be alot easier if I could just put it around my neck or attach it some way to my clothing.

3 years ago

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Eileeng

So far, have tested the equipment twice and the response was quick and responders were polite

3 years ago

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L Forest

An excellent user friendly system and availability of knowledgeable and kind employees

3 years ago

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Excellant!

It does do the job i needed it for. If asked by this survey company i would not take the survey!

3 years ago

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Lynn Howell, MI

They took care of every thing. I have not had to use it yet but I am confident it will work right.

3 years ago

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Time 2 Change Media LLC Nashville, TN

Excellent product, the independent salesman was very helpful and I got my product in a short time.

3 years ago

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Sandy

support was clear and easy to use equipment. My only complaint is the pendent is to heavy to use.

4 years ago

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Anonymous Spanaway, WA

The representative Sue S. that I talk to was amazing she was super helpful and informative

4 years ago

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Anonymous

The ease of obtaining 24 hour assistance by using a simple to use monitor is amazing to me.

4 years ago

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Janet Grupp Bloomington, IL

Just tested system yesterday. Gentleman answered curiously and everything checked out. Good to know.

5 years ago

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Elton Bamford Grosse Pointe, MI

Although we haven't had occasion to use the services, it's reassuring to know it's there if needed.

5 years ago

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eric Wappingers Falls, NY

customer service is very helpful. the wait time is real short. sometimes there is no wait time.

5 years ago

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Deann Hadley Elmira, OR

I would recommend this service to anyone has health problems or a senior living alone.

5 years ago

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DeWayne L. Smith Hamilton, MT

Your service has been outstanding in every way. Keep up the outstanding service.

5 years ago

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Juanita Seattle, WA

Responded to a fall. Notification was prompt. Caller was pleasant and helpful.

5 years ago

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Carolyn Kramer Camarillo, CA

Though thankfully I have not had occasion to use it it's comforting to know I can if necessary.

5 years ago

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Barbara Allen Phoenix, AZ

This is an excellent product. It gave me continuous reassurance. It was also easy to use.

5 years ago

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KATHY Cortlandt Manor, NY

ONLY ISSUE I HAVE IS AUDIO - REPRESENTATIVE UNABLE TO HEAR MY RESPONSES UNLESS I AM VERY CLOSE TO UNIT

5 years ago

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Scott Shabot Boca Raton, FL

test xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx

5 years ago

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Eilyne Lewis Chehalis, WA

haven't set it up yet. Appears too complicated.

8 months ago

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Reply from MobileHelp

Hi Eilyne, We received your review, and we would like to contact you to help complete the system setup. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. The equipment is very easy to set up, and our Technical Support team will be happy to walk you through this. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Nov. 30th, 2021

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Robert garnett Newport News, VA

To slow respone after button fasher jf i hit 911

8 months ago

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Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced. We see that you were able to connect with our Technical Support team for assistance with this concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 30th, 2021

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Ron Friedmann Centerport, NY

Billing representative was totally unhelpful and marginally rude

9 months ago

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Reply from MobileHelp

Hi Ron, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you experienced during your call. Please let us know if any further assistance is needed, and we would be happy to give you a call. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Nov. 4th, 2021

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Jo Ann Nance Fort Lauderdale, FL

Prices are very high for the product that is given.

9 months ago

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Reply from MobileHelp

Hi Jo Ann, We received your review and we definitely understand your concern. At MobileHelp we pride ourselves in providing our customers with high quality equipment and services. We are one of very few personal emergency response companies to be FDA registered. However, please do not hesitate in contacting us if you experience any issues with the equipment. We would also be more than happy to review the billing with you, and ensure you have the most cost effective options for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Oct. 28th, 2021

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orma cooper Sherman Oaks, CA

too much equipment. cumbersome gps. incovienient. sorry.

10 months ago

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Reply from MobileHelp

Hi Orma, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you are receiving nothing less. Our Technical Support team would be happy to review the equipment with you to help find the best alternative for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Steve Horowitz Homestead, FL

It took six minutes for a representative to answer a distress call.

10 months ago

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Reply from MobileHelp

Hi Steve, We received your review and we apologize for the delay you experienced when testing the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Our Technical Support team has been attempting to reach you to further assist with resolving this issue. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 12th, 2021

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Kristy McKisson Mesa, AZ

Called for a new pendant and never received it

1 year ago

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Reply from MobileHelp

Hi Kristy, We received your review and we're sorry to hear that you have not yet received your replacement. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 11th, 2021

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Sara Benninger Wichita, KS

Slow response time; poor customer service from tech support

1 year ago

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Reply from MobileHelp

Hi Sara, We received your review and we apologize for any inconvenience have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to help address and resolve any concerns you may have. What would be the best number for us to reach you on? Please let us know if you have any questions, our Customer Service team can be reached directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Aug. 4th, 2021

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Gracie Gomez Holland, MI

Need more help on the set up news more directions

1 year ago

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Reply from MobileHelp

Hi Gracie, We received your review and we would be more than happy to further assist you with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 28th, 2021

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Kayla pinguil Hialeah Gardens, FL

I just wish they had a full on Spanish speaking person

1 year ago

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Reply from MobileHelp

Hi Kayla, Thank you for your feedback. We do apologize for our Customer Service team only having an English speaking department at the moment, however, we do have a limited amount of in house Spanish speaking emergency operators available in case of an emergency alert. Their availability may depend on the volume of alerts. Please let us know if you have any additional questions or concerns and we will be more than happy to help. At MobileHelp we pride ourselves in providing a great experience to our customers. You can reach us by dialing 877-827-6207 Option 3. Thank you for being a valued part of our MobileHelp family!

Jul. 21st, 2021

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Lou McWhorter Ruston, LA

Takes too long to answer after button is pushed

1 year ago

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Reply from MobileHelp

Hi Lou, We received your review and we apologize if you experienced any delay in response time. We would be happy to contact you and help review your account, as well as the equipment, to ensure everything is working properly. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

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Stacy Smith Tucson, AZ

I don't like that it is a 2 piece system.

1 year ago

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Reply from MobileHelp

Hi Stacy, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We would like to contact you to help address these concerns and advise on any equipment alternatives available that may better suit your lifestyle. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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Marilyn Lowe Rutherfordton, NC

I live in an area that gets poor reception and I am not confident in the product working reliably.

1 year ago

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Reply from MobileHelp

Hi Marilyn, We received your review and we're sorry to hear about the poor reception in your area. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? We can be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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PAULA FERRARO Queensbury, NY

because it goes off when I don't need it to.

1 year ago

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Reply from MobileHelp

Hi Paula, We received your review and we're sorry to hear about the false alarms. We would like to contact you to further assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. Please do not hesitate to contact our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 16th, 2021

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Hooshangg Westlake Village, CA

False alarm during shower with the necklace is a problem

1 year ago

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Reply from MobileHelp

Hello, We received your review and we apologize for any inconvenience the false alarm has caused. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to assist with any equipment replacement needed, and advise on best practices for avoiding false alarms. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 9th, 2021

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Alice Ninety Six, SC

Any little touch causes the alert to go off

1 year ago

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Reply from MobileHelp

Hi Alice, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. Our Technical Support team would be happy to review the equipment with you and advise on best practices to avoid false alarms. We would like to contact you for further assistance with this. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Mary Boney Willis, TX

Equipment too bright for central area or a bedroom.

1 year ago

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Reply from MobileHelp

Hi Mary, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? Please let us know if you have any questions, our Customer Service team can be reached directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon.

May. 19th, 2021

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Joan Angert Lakeland, FL

Response too slow. I was called to charge my necklace which doesn't charge

1 year ago

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Reply from MobileHelp

Hi Joan, We received your review and we apologize for any inconvenience. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and help resolve any issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 21st, 2021

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Camelia Lambert Whitehouse, TX

Deceptive sales, did not do what salesperson said it would.

1 year ago

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Reply from MobileHelp

Hi Camelia, We received your review and we would like to apologize for any confusion at the time of your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to contact you to ensure we resolve any issues or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 25th, 2021

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Mark Fort Lauderdale, FL

Ask for delivery and install because of physical limitations, and they did not

1 year ago

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Reply from MobileHelp

Hi Mark, We apologize, but we do not have any technicians that can physically go to your home to help with the setup, but our equipment does ship already active and ready to be used once plugged in and charged. Our Technical Support team is available over the phone, and representatives are always happy to help if any assistance is needed with the equipment. We would like to contact you to help with any unresolved issued. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Rob Cherry Hill, NJ

Have had a few false alarms for unknown reasons

1 year ago

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Reply from MobileHelp

Hi Rob, We received your review and we would like to apologize for any false alarms you have experienced. We would like to contact you to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support - We're always more than happy to help.

Mar. 3rd, 2021

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Cindy Amsterdam, NY

because you have to wear 2 devices to get fall protection

1 year ago

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Reply from MobileHelp

Hi Cindy, We received your review and we apologize for any inconvenience or confusion regarding the equipment. Our standard neck pendant help button does not need to be worn when wearing the Fall Detection pendant, as our Fall Detection neck pendant also contains a pressable button for non-fall emergencies. We would like to contact you to better assist with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We're always more than happy to help.

Mar. 3rd, 2021

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ferreira Collegeville, PA

customer service gives wrong answers to questions

1 year ago

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Reply from MobileHelp

Hi Ferreira, We received your review and we apologize for any wrong information you were given. We would like to contact you to further assist with any questions or concerns you may have. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 11th, 2021

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P M Westchester, IL

My mom moved too much and alarm goes off

1 year ago

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Reply from MobileHelp

Hello, We received your review and would like to contact you to resolve any issues. We apologize for any inconvenience that you have experienced. Our Technical Support team would be happy to review the equipment with you and send a replacement if needed. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 20th, 2021

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John Meagher

Good. Watch band too small and difficult to replace.

1 year ago

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Reply from MobileHelp

Hi John, We received your review and we're sorry to see that you were having some difficulties with the wristband. Our Technical Support team would be happy to provide any assistance needed with the equipment. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020