Name: MobileHelp
Rating: 4.6

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Verified Customer

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Elizabeth Morrison Minneapolis, MN

very easy to set up, very kind and sincere service

4 years ago

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Verified Customer

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rdo Saint Paul, MN

price & equipment salesrep was knowlegable but not pushy

4 years ago

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Verified Customer

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Tom Murphree Novi, MI

Very easy system to set up, test and use.

4 years ago

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kathleen hampton

easy to set up/ peace of mind when you live alone

4 years ago

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Linda

Very professional and helpful in answering questions.

4 years ago

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Darlene Citrus Heights, CA

Excellent customer service, and a good value.

4 years ago

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linda eggert Meridian, ID

good price, good service so far .Only been on it a monthe

4 years ago

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David Randall Kennewick, WA

easy to set up, no problems figuring it out

4 years ago

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Verified Customer

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Lynn East Wenatchee, WA

Easy to work with, helpful, great service.

4 years ago

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Cecilia Walsh Seattle, WA

Very happy with service and products. Paid more than I wanted to.

4 years ago

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E. West Shingle Springs, CA

Very courteous and helpful on the phone.

4 years ago

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Verified Customer

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Virginia

I've had equipment malfunctions. This includes one that you all found before I noticed it.

4 years ago

Reply from MobileHelp

Hi Virginia,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Sep. 12th, 2019

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Verified Customer

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Pamela Moore

Once I accidenly activated it, and it took 40 minutes for a response.

4 years ago

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Verified Customer

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Thomas Hanlon

we have only had it a short time, and have not had to use it yet

4 years ago

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Verified Customer

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Bruce J Durant

Were called by accident and answered immediately

4 years ago

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Ruby Baber

Quick response when button is pushed or fall is detected.

4 years ago

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Edward G. Dixon, Jr.

Provides very good service. Very customer oriented.

4 years ago

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Carlotta

Easy to understand use of equipment & payment plans

4 years ago

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Ginger book

24hour attentiveness courtesy compassion

4 years ago

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Rose C

Always there when you need them and good customer service

4 years ago

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Ann

Ease of use and mobility I travel a lot and

4 years ago

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Patricia Conway

Always there when you need them. Very friendly and helpful.

4 years ago

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frances triplett

feel so much better knowing someone is available

4 years ago

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Maurine

Quick thorough response. Very nice attitude from responder.

4 years ago

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Kathie Koren

They've been helpful when I needed information about service.

4 years ago

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Shirley davis

the lights are very annoying it detracts from the overall good service

4 years ago

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Verified Customer

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Hazel Barmore

No problem with system, fast response, easy to use. ,

4 years ago

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K. Dodd

They are available and are thete to help

4 years ago

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Verified Customer

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Paul L. Smet

Extended battery life, Lock box, Reasonable monthly fee.

4 years ago

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Verified Customer

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Sandra McEwen

Automatic fall alert and mobile coverage

4 years ago

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Stephen Alan

Ease of use, quick response, and reliable product.

4 years ago

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Verified Customer

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Robin K Knuth

Representatives are extremely courteous and responsive.

4 years ago

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Rhonda Griffin

Simple instructions, very helpful and knowledgeable team.

4 years ago

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Beth Ronchak Napoli

Was able to reach my mom when I could not. Very comforting

4 years ago

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Lorretta Maricopa, AZ

Useful when I need it. Very good company so far.

4 years ago

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Carol A Paris

After 2 days I had to use MobileHelp. It saved my life.

4 years ago

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Verified Customer

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Bette Dahne Mother of Jeff Dahne

easy to wear and carry the mobile contact device

4 years ago

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Jean Dodd

Never needed it but check it and they are right there.

4 years ago

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Edward Hammett

They check on any alerts no matter what.

4 years ago

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Anonymous

they answer right away, this is all i want to answer

4 years ago

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mk

fast and efficient. very patient with questions

4 years ago

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Verified Customer

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SAL Frederick, MD

Sensitive equipment works almost too well.

4 years ago

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Verified Customer

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Ruth weintraub

Overly sensitive. Goes off constantly. Don't like carrying unit outside - bulky

4 years ago

Reply from MobileHelp

Hi Ruth. We are sorry to hear any frustration you have experienced with your fall detection pendant. Please contact our Technical Support Department for assistance, they can be reached at 877-827-6207, Option 1.

Aug. 30th, 2019

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Verified Customer

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Anonymous

good customer service for a new customer

4 years ago

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Anonymous Waterloo, IL

the good way your people resond to helping

4 years ago

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Sheila Marshall Phoenix, AZ

They were prompt in helping me when I needed help

4 years ago

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Edward Anaheim, CA

The mobile alert device is convenient and I like that about it.

4 years ago

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Vernon Los Angeles, CA

They always call and make sure everything is alright. I am glad they are there for me.

4 years ago

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Patricia Santa Ana, CA

I don't even think about it. It's just on my arm, I take it off at night and when I go to sleep.

4 years ago

Reply from MobileHelp

Awesome! Is there anything we can do to earn a higher rating?

All the best,

MobileHelp

Aug. 12th, 2019

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Verified Customer

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David Louisa, VA

I tested the device about a week ago and it worked fine.

4 years ago