Name: MobileHelp
Rating: 4.6

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Verified Customer

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Shirley Bloom Palm Bay, FL

They were there immediately I had help within 5 minutes

2 years ago

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Verified Customer

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Susan Flora Sylva, NC

My dad says it goes off a lot when he has not fallen; like when he gets out of bed - going from laying to standing up.

2 years ago

Reply from MobileHelp

Hi Susan, We have received your review and we are sorry to hear about the false alarms your father has been experiencing. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team will be more than happy to review the equipment with him and provide any replacements needed. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this resolved.

Dec. 16th, 2021

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Verified Customer

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Lois J Chizek Chadron, NE

Very professional, knowledgble and helpfull.

2 years ago

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Verified Customer

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Frances Cole Starke, FL

Great experience so far with all areas of the company.

2 years ago

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Verified Customer

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Robert Higgins Plymouth, MA

Easy to use and convenient. Good support

2 years ago

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Cycon Terry Buffalo, NY

I've only used th service once and in general was very satisfied.

2 years ago

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Verified Customer

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Uma Lele Washington, DC

They responded quickly to a erroneous call I made

2 years ago

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Verified Customer

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Brian Doss Carl Junction, MO

Mom fell and they were responding instantly

2 years ago

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Verified Customer

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Caren Nealon Pompano Beach, FL

Customer service, easy to use and good communication

2 years ago

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Ronald Smith Denver, CO

Not quite sure with the use with a 90 year old. Other then that no problems.

2 years ago

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Verified Customer

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Debra Nagle Bloomington, IL

It is excellent equipment and customer service.

2 years ago

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Janice McNeill Smyrna, DE

It gives me the security knowing someone is with me at all times

2 years ago

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Lea Vollmer Evansville, IN

Great customer service, reasonably priced.

2 years ago

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joyce Schultz Rotonda West, FL

Easy to set up and very responsive to calls.

2 years ago

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Barbara Modesto, CA

so far all of the communications have been good. no problems so far

2 years ago

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Patrick Walsh Cornelius, NC

We never had to use/activate the system, so it's hard to rate. Setup was easy

2 years ago

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Verified Customer

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Patrick Heck Windsor, MO

Had a one alarm and EMT & Sheriff dispatched promptly

2 years ago

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Verified Customer

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Connie L Sharp Windsor, CO

Fall is too sensitive and having trouble shutting it off with it responds in error.

2 years ago

Reply from MobileHelp

Hi Connie, We received your review and we apologize for any trouble you are experiencing with the fall detection pendant. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would be happy to contact you for assistance with resolving this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Verified Customer

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Warren Talsma Keller, TX

They delivered everything promised and it all works well.

2 years ago

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Verified Customer

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Rita Sokulski Pittsburgh, PA

It seems very good we have not had to use it yet for an emergency.

2 years ago

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Sally L Rhodus Carlinville, IL

flew to SC and had no problems with connection.

2 years ago

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Jennifer L Davis Serena, IL

Extremely friendly & know what they are doing!

2 years ago

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L. Ezell

Ease of use for visually and hearing impaired.

2 years ago

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raygreenlee De Soto, MO

when i call them they answer my questions right away

2 years ago

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Michelle Washington Milwaukee, WI

Follow up call to get information was too slow. On hold over 12 minutes

2 years ago

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Verified Customer

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Roberta Rinehart Cuyahoga Falls, OH

The rapid resonse time and customer service of the staff.

2 years ago

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Jackie stuchlik San Diego, CA

Convienence for some one who can't use telephone.

2 years ago

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Verified Customer

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QUINTON HALSEY Tempe, AZ

it tested ok i have never had to use it in an emergency situation

2 years ago

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Verified Customer

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Bob Full Latta, SC

Service and ease of use with wristband button

2 years ago

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Sue Neames Lawrence Shreveport, LA

Well-informed agents and customer service.

2 years ago

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Eliza D Durall McConnelsville, OH

Very helpful! Tell everyone the best I have found fire

2 years ago

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Penny Lind Malta, MT

They were very helpful on phone and polite. Thanks

2 years ago

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Fran Kranenberg East Meadow, NY

Great customer service. Easy to set up and use.

2 years ago

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K wilke Spring, TX

Friendly service/seem ready to help/answered questions timely

2 years ago

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Cheryl Mayfield Carbondale, KS

Always quick to see if ok when I accidentally set it off

2 years ago

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Loretta Wayman Detroit, MI

They are fast and responsive. Also very friendly.

2 years ago

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Carolyn Haney Princeville, IL

Easy to use, reliable, accurate, great customer service

2 years ago

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Kim Scearce Lenoir, NC

They are very quick to respond when an alert goes off.

2 years ago

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Verified Customer

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Sharon Butts Little Elm, TX

Quick to respond Courteous and thorough

2 years ago

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Carol pepyne Newport, VT

Easy to use and experience the feeling of security

2 years ago

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Gilda D Woods Sanger, CA

Works grate. Battery doesnt stay charged long enough.

2 years ago

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P. Fittipaldi Warren, NJ

Simple to use devices. Excellent tech support.

2 years ago

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Verified Customer

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Sharon Stonebridge Oakdale, NY

My father fell, necklace didn't go off. My mom, wearing her bracelet, pushed button. No help. My mom called 911. MobileHelp was useless.

2 years ago

Reply from MobileHelp

Hi Sharon, We received your review and we are sorry to hear about this incident. We wish your father a quick recovery. We are glad to see that you were able to connect with our Technical Support team for assistance with the equipment and your concerns about this incident. Please let us know if you have any additional questions or concerns.. Our Technical Support team is always happy to help and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 9th, 2021

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Verified Customer

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Jim May Englishtown, NJ

When I call I always get amazing help and explanations

2 years ago

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Arlene Doshi West Orange, NJ

Easy to set up. Customer service is excellent.

2 years ago

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Becky Naar Bossier City, LA

It is very easy to use and gives my family piece of mind.

2 years ago

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Ermine Moreau-Sipiere Como, TX

Always ready to help even just on the phone

2 years ago

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Lucy Haderer Bristol, VA

Accidentally hit button and someone was right there

2 years ago

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Martine Milford, OH

Great customer service and responsiveness

2 years ago

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Sister Barbara Pavlik Warren, OH

Once it is set up, it is pretty easy to use.

2 years ago