Name: MobileHelp
Rating: 4.5

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Verified Customer

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Laura Waxhaw, NC

Helpful customer service and easy set up

2 years ago

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Madeline Cooley Wilmington, NC

Ease of set up. Effective contact response. Good communication

2 years ago

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Patricia A. Freberg Huntington, NY

Because I have not had it long enough to know it's full worth.

2 years ago

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Loyce Bradshaw Fruita, CO

It is reliable and call center is very responsive.

2 years ago

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Valerie Sutton Jacksonville, FL

The product is great. The people are very professional and caring.

2 years ago

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William Graff Trenton, NJ

Great customer service. Easy ordering and set up.

2 years ago

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Shirley Dobbs Villa Rica, GA

Easy set up, convenience, and dependability!

2 years ago

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Karen Sanders Chrisney, IN

Good experience so far and good customer service

2 years ago

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frances jacobs Johnstown, PA

because of the senior citizen patience and helpfulness

2 years ago

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Margaret Weaver Brooksville, FL

Just received a couple of months ago. Set up was easy for my elderly mother.

2 years ago

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Ed Evard Virginia Beach, VA

Quick response to alerts and great customer service.

2 years ago

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Sharon I Antes Mesa, AZ

Equipment easy to use and great customer service.

2 years ago

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Verified Customer

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alexander gaston Aiea, HI

" False- Alarmed " so often, I've taken IT OFF !!! Last time, I told YOUR operators " false alarm " TWICE, & they STILL sent the police !!!

2 years ago

Reply from MobileHelp

Hi Alexander, We received your review and we apologize for any inconvenience you have experienced with the automatic fall detection pendant. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to assist you with any equipment replacement needed, and will advise you on best practices for avoiding false alarms going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Bill L. Lake Junaluska, NC

Although I have only recently installed it, all went well and tested perfectly.

2 years ago

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Carolyn Swain Yorktown, IN

They have called promptly when an event happens.

2 years ago

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Catherine Keck Collinsville, IL

Prices are reasonable would highly recommend your company

2 years ago

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Coquese Williams Beaumont, TX

Very easy to set up & test. Have not actually used it yet.

2 years ago

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Darlene Fresno, CA

I am satisfied thus far, but don't have anything to compare them to.

2 years ago

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Deb Fish

They were very helpful, answered all my questions.

2 years ago Edited January 10, 2024

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Deborah Kahl Evans, WA

good service and help when called for info.

2 years ago

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Delsa weekes Verona, MO

I accadently hit the alarm , the responce was immediate.

2 years ago

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fran roth Powder Springs, GA

had an emergency call and they responded quickly

2 years ago

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Geraldine D Hayes Louisville, MS

Convenient, Ease Of Use, I Feel Safe and Secure

2 years ago

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German Timofeev Princeton, NJ

They did not speak with my father via Russian interpreter. Police came and shot down the system. I want to cancel service

2 years ago

Reply from MobileHelp

Hi German, We received your review and we apologize for any inconvenience this has caused. The operators from our monitoring centers can provide assistance in a multitude of different languages, however, this is done in great part by using a third-party translation service. This may cause a delay in case of an emergency situation. Our concern is to get help sent as quickly as possible. If an operator suspects that there is an emergency, the operator will request dispatch and engage the translation service if more information is needed. Please let us know if there is anything we can do to help keep you or your loved ones covered in the future, we're always happy to help. You can reach us by dialing 800-800-1710.

Aug. 4th, 2021

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Verified Customer

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Judith Ross Evans, CO

They keep me informed with my battery, etc.

2 years ago

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Kathleen Furey Venice, FL

It is easy to wear and connects to the base easily.

2 years ago

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Mary Myrtle Creek, OR

Easy setup, clear means to using equipment.

2 years ago

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Maxine Layland Canoga Park, CA

prompt response time when the alert button is pushed

2 years ago

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Robert Donahue Nashua, NH

Immediatel response to my mother pressing help button

2 years ago

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Robert Martin Bath, IN

They are always available for an owner's questions.

2 years ago

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Robert Whalen Middleburgh, NY

Easy use. Helpful people .fast response time.

2 years ago

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Shelia Dawn Lankford

They help with compasion. I think they care about me.

2 years ago

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Susan Johnson

Had 2 false alarms which allowed us to see system works!

2 years ago Edited September 14, 2021

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Terri Chicago, IL

Your website is a disaster. Tried to find a way to actual BUY SOMETHING FROM YOU, but nope. Not possible.

2 years ago

Reply from MobileHelp

Hi Terri, We received your review and we apologize for any frustration this may have caused. It seems like you may have been on one of our advertisement pages, and not the full website. You can visit our full website to place your order online, or view information and pricing, by going to www.MobleHelp.com. Orders can also be placed over the phone by dialing 800-800-1710 and a representative will be more than happy to help.

Aug. 4th, 2021

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Verified Customer

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Arnold Schilke Rochester, MI

seems to be a good product for an OK price

2 years ago

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Catherine Pezze Torrington, CT

Always dependable with kind , helpful associates.

2 years ago

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Meta Mangulis Schenectady, NY

Prompt response to emergency. Ease of set up and use

2 years ago

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belmar gunderson Geneva, FL

They responded but it turned out to be not necessary

2 years ago

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Frederick Jackson Altamont, NY

Sales Staff knowegable and support staff quick to respond

2 years ago

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Debora Hammond Cotati, CA

They are very helpful when I have a question.

2 years ago

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Jean moon Queensbury, NY

We had a practice run accidentally &it went very well

2 years ago

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Joan Tetreault West Springfield, MA

Very nice and helpful to talk with for info.

2 years ago

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Joyce cairl Grand Island, FL

Very prompt when a button is pushed even by mistake.

2 years ago

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Lorraine Jackson Westland, MI

Great rapport, professional, and courteous.

2 years ago

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Stephanie Hopkins Santa Rosa, CA

Best all round service! Easy for 91 year old to use

2 years ago

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S. M. Kiser O'fallon, MO

Found me the most affordable option to suit my budget needs

2 years ago

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Lucy Shultz Owensboro, KY

The come on immediately if you push the button.

2 years ago

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Sharon Ardito Gold Canyon, AZ

Fast response, great customer service, easy to setup

2 years ago

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Pam Federal Way, WA

They are always available if I need them.

2 years ago

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Dana Sarasota, FL

Very quick and responsive. Needed help and they responded.

2 years ago