Name: MobileHelp
Rating: 4.6

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Verified Customer

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Vickie Hudson, FL

Very easy to set up! Gives great security for my mon!

2 years ago

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Verified Customer

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William Begeman Four Lakes, WA

Response time was seconds when I dropped my fall sensor

2 years ago

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Verified Customer

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Florence Steckel Long Beach, NY

Speedy response and checkups on activity

2 years ago

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MaryLou Fields Lady Lake, FL

Very helpful ,easy to ask for help and receive it

2 years ago

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Audrey Rock Rapids, IA

Easy to set up,easy to understand,like how it works

2 years ago

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Joe Marrone Merrimack, NH

Great product knowledge and excellent product support

2 years ago

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Verified Customer

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Robert Bouchal Greenwood, DE

Always answered the call when I pushed the buttons

2 years ago

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sharon Nordyke Federal Way, WA

services available for the reasonable price

2 years ago

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James Sowdon Greer, SC

Button hit in error. Got call right away to check.

2 years ago

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Verified Customer

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Jane & John Sharp Gilford, NH

Easy to set up,like having the choices of the necklace,band,shower unit & GPS.

2 years ago

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Verified Customer

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Christina M Schmidt Jerseyville, IL

They responded to my false alarm quickly and cleared it.

2 years ago

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Joan P. Voiland Dunedin, FL

Easy Testing of Equipment, Great Website, Fair Pricing

2 years ago

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Verified Customer

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Benne L Rolfs Cedar Rapids, IA

I feel much safer with help just minutes away

2 years ago

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Verified Customer

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Jeannette santos Plymouth, MA

Great set up fir my 83 year old mother in law.

2 years ago

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Verified Customer

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Nancy Pabody Indianapolis, IN

Very happy with the easy setup and simplicity of usage!

2 years ago

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Verified Customer

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FILOMINA Franklin Lakes, NJ

they answer when i ask them just testing.

2 years ago

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Verified Customer

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fred bernstein Brooklyn, NY

the people who work there are great. but the device was too sensitive so I had to stop using it.

2 years ago

Reply from MobileHelp

Hi Fred, We received your review and we apologize for any inconvenience you have experienced with the false alarms. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you are receiving nothing less. Our Technical Support team would be happy to review the equipment with you to help resolve this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Verified Customer

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Gloria Robb Columbia, MD

I am hesitant to use, I do not want to mistakenly cause the device to go off.

2 years ago

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Verified Customer

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Tonya Clark Cullman, AL

Great customer service and the device works grea

2 years ago

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Verified Customer

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Anna Maria Oelkers Palm Harbor, FL

Very informative, courteous person working with me.

2 years ago

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William Dickhausen/ Bob - son Saint Joseph, MN

Customer service has been very attentive.

2 years ago

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Verified Customer

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Sandra Lidwell Pensacola, FL

Multiple equipment issues. Wait time for Customer Service and Technical Support is way too long.

2 years ago

Reply from MobileHelp

Hi Sandra, We received your review, and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you have experienced with the equipment, as well as our longer than normal hold times. And we are glad to see that you have been able to connect with our Technical Support team for assistance with your account. Please let us know if you have any additional questions. Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Oct. 7th, 2021

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Verified Customer

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Judy price

Was in shower and hit button by mistake they call me back immediately

2 years ago

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Verified Customer

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Gladys Smith Lewiston, ID

Customer service is phenomenal in all ways

2 years ago

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Basil M Weaver Farwell, MI

Very helpful, friendly, professional,trustworthy

2 years ago

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Carol Chiovare Bonney Lake, WA

They called back when we did the test run.

2 years ago

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Verified Customer

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Patsey Sloan Laceys Spring, AL

They have been very responsive and kind.

2 years ago

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Verified Customer

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Elizabeth French Brentwood, TN

Was easy to order and set up. Customer service is great

2 years ago

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Verified Customer

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John DiElsi Cortlandt Manor, NY

easy to set uup and use; support just phone call away

2 years ago

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Pat Ramsey. Stephenville, TX

When I accidentally call they are very helpful.

2 years ago

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Verified Customer

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Teri Utica, MI

Took 8 1/2 minutes to get to MobileHelp Operator. And I never received a call back explaining what happened

2 years ago

Reply from MobileHelp

Hi Teri, We received your review and we apologize for any delays you have experienced, as it should definitely not take that long for the system to connect. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. We would like to contact you to resolve any issues you are experiencing. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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Verified Customer

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Lila Wiener Hartsdale, NY

Great customer service. Products perform as promised.

2 years ago

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Sheryl Newport, KY

System works and customer service is good

2 years ago

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Donna Marie Smith Webster, TX

Used product once. Response was quick and professional.

2 years ago

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Bruce M Jennings Long Lake, NY

Quick and accurate answer to any question.

2 years ago

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Corrine Yound Newcastle, WY

They are very responsive and helpful and friendly

2 years ago

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Delores D Dales Hope Hull, AL

Very helpful in setting up the equipment

2 years ago

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Denise Fietek Albuquerque, NM

works well, people are responsive and supportive

2 years ago

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Diana Honold De Soto, MO

It provides all that was explained and easy to understand.

2 years ago

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GERRY WALKER Inverness, FL

QUICK RESPONSE AND KNOWLEDGEABLE HELP PERSONNEL

2 years ago

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Verified Customer

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Holly Wahl East Granby, CT

you always need the 2 units if you want to weat the watch etc to have the thing work

2 years ago

Reply from MobileHelp

Hi Holly, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 7th, 2021

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Verified Customer

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ilene Mcbride Mount Juliet, TN

I am new to the company and have not had an issue of needing help. We will see what happens then.

2 years ago

Reply from MobileHelp

Hi Ilene, We received your review, and we are happy to know that you are being covered and have not had to use the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Please let us know if you have any questions, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Sep. 7th, 2021

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Verified Customer

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James T Horn Hobbs, NM

Speed in getting medical help after a fall.

2 years ago

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Verified Customer

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Jean Dunning Cromwell, CT

Testing works well, customer service has been helpful

2 years ago

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Lisa Edwards Salisbury, NC

Easy set up. Ability to use outside of home. Peace of Mind.

2 years ago

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Matt l Stoffel Durham, NC

Very good service. Web app is a bit out of date and confusing

2 years ago

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Mulholland Naperville, IL

Ease of use. Good customer service. Good equipment.

2 years ago

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Ninfa Leandro San Antonio, TX

Easy to use, very economical and service was excellent.

2 years ago

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Pamela Thompson Nottingham, MD

Excellent service and great response time

2 years ago

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Susan Delray Beach, FL

Product is good. Customer service is excellent.

2 years ago