Name: MobileHelp
Rating: 4.6

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Verified Customer

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Maureen Thomas Rochester, MI

So far it has been easy to use. At times I don't even know I have it on.

2 years ago

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Verified Customer

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Gerry Evans Lexington, KY

Always polite and helpful even with false alarms.

2 years ago

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Louise Tallent Tulsa, OK

Very helpful with problems and questions

2 years ago

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Karen Rufe Quakertown, PA

They are very attentive and kind when the alert goes off.

2 years ago

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Jean Bluett Diamondhead, MS

When I have fell someone answered immediately

2 years ago

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Donna Gray Troy, MI

They are very helpful and listens to your concerns

2 years ago

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Susan Womack Milton, FL

Alarm alerted us 3 times in 36 hrs, excellent

2 years ago

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Connie Grindatto Corrales, NM

Easy set up, good support, helpful people on the phone.

2 years ago

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Colette Matsanka Newark, DE

Mobile help offers great cost and great customer service.

2 years ago

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Jackie Spicer, MN

The best options for active elderly people

2 years ago

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M Loaiza Spokane, WA

Customer service great help. Response time good

2 years ago

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D'Anna Jurgensmeyer Montrose, MO

Fantastic customer service and helpfulness

2 years ago

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MARCIA NELSON Bath, ME

WOULD PREFER A WRIST MONITOR - NECK ONE IS HEAVY AND RESTS RIGHT WHERE MY CAR SEAT BELT COMES.

2 years ago

Reply from MobileHelp

Hi Marcia, We received your review and we apologize for any inconvenience that you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We do offer wristband help buttons for our systems. Our Technical Support team will be happy review the equipment with you and make sure that you have the best equipment for your needs. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Carolyn Hannebaum Coupland, TX

They respond instantly when the call button is pushed.

2 years ago

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Estelle Gaskin Lexington, SC

Always alert even when I accidently bump my pendant.

2 years ago

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Robert B Snyder Bloomsburg, PA

Their response is immediate.....love the product

2 years ago

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Elizabeth Winfield Stony Creek, VA

Have only used once but it was very successful

2 years ago

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Kathleen McMeans Laguna Hills, CA

Everyone I've talked to has been friendly & very competent

2 years ago

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Pauline Walker Brookfield, MA

Operates as advertised. Worth the money.

2 years ago

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Cain Angelle Los Angeles, CA

Customer service was great, Nathan C was very helpful.

2 years ago

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D South Berwick, ME

Excellent customer service very knowledgeable staff

2 years ago

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Betty Bonito Fort Myers Beach, FL

Very professional, knowledgeable and courteous.

2 years ago

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Janice Cedartown, GA

They don't not explain the system when they sale it to you. If you question them about it's all your fault

2 years ago

Reply from MobileHelp

Hi Janice, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment and how everything works. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Joan Gross Bonanza, OR

They are thorough. We had a false alarm and they contacted everyone on the call list.

2 years ago

Reply from MobileHelp

Hi Joan, Thank you for your review. We are glad to hear that you have been staying safe and this was only a false alarm. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Elizabeth Kraft Upper Sandusky, OH

I haven 't had to use it in an emergency. The ease of use to test and set up was fine.

2 years ago

Reply from MobileHelp

Hi Elizabeth, Thank you for your review and we are glad to hear that you have been staying safe. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Sharon A. Barton Kalamazoo, MI

Honest reliable Good value. Good quality

2 years ago

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Stephanie D Zeman Sturgis, SD

Easy to call with questions and very polite

2 years ago

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Robert Heritage Saratoga Springs, NY

they are always alert to a possible fall

2 years ago

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Nancy Biagioni West Palm Beach, FL

Easy to use, Customer Service is top notch.

2 years ago

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Jean Lancaster, SC

Great customer service. Helpful with explaining products.

2 years ago

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Marianne klein Piney Flats, TN

Reliable and prompt in response time and always courteous

2 years ago

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Richard Klein (for Betty Klein) Jacksonville, FL

I have not had the opportunity to use the system yet

2 years ago

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Gabriella P Brown Hays, KS

Very reliable and excellent customer service

2 years ago

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Roger Carr Hudson, FL

Excellent service when alarm is accidentally impacted

2 years ago

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Mark Poole Escondido, CA

Product exactly as described. Reps are very helpful when I need to call them.

2 years ago

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Barbara Cheatham Pioneertown, CA

Dependable and consistent. No more wondering if my mom's device is working.

2 years ago

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Danise Brakeman Plano, TX

Good service. Good response. Helful and friendly.

2 years ago

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Carl Hanchett West Palm Beach, FL

no problems, so far, had it 2 months. Staff has been most helpful

2 years ago

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Marsha J Canter Rockledge, FL

Everyone is so helpful, kind & knowledgeable.

2 years ago

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Mary Ellen Wilber Batavia, NY

It works great and response was immediately done.

2 years ago

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Lesley McLendon Brandon, MS

When I have any questions, they are very helpful.

2 years ago

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SUZANNE S MORGAN Fernandina Beach, FL

the necklace is good, the monthly test is great

2 years ago

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Pamela Blackard Plainfield, IN

No problems have arises. Let's my mom know when to recharge

2 years ago

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Marcy Gentile Harrisburg, PA

Everyone that I spoke with was so helpful and caring.

2 years ago

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Margaret Hayes, LA

Very helpful in setting up and checking out my equipment.

2 years ago

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Sharolyn S Fullmer Newbury Park, CA

seems to work well-very sensitive. Appears to need daily charging.

2 years ago

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Robin Jamison Inman, SC

Button is too sensitive and service is expensive for those with limited incomes.

2 years ago

Reply from MobileHelp

Hi Robin, We received your review and we apologize for any inconvenience you have experienced with the equipment due to false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Paula Spain Tasley, VA

Easy to use. It registers when a fall has probably occurred.

2 years ago

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Donald Betts Pittsburgh, PA

Sleek design light weight easy to carry around

2 years ago

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Edythe Huffman Cortez, CO

I've tried others the ease of use is best of all

2 years ago