Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Mary Lou James Charlotte, NC

Responsiveness and attentiveness to detail.

1 year ago

check_circle

Verified Customer

star star star star star

Alice Bertao Lemoore, CA

So far so good. Right on top of the button being pushed

1 year ago

check_circle

Verified Customer

star star star star star

Kathryn Kng Princeton, NJ

Great tech support and polite communication

1 year ago

check_circle

Verified Customer

star star star star star

Howard Moss Somers, NY

I needed help with something and they answered right away

1 year ago

check_circle

Verified Customer

star star star star star

Joanne Frank Las Vegas, NV

It appears to be working as have dropped it a few times

1 year ago

check_circle

Verified Customer

star star star star star_border

Carrie Smith Lanham, MD

I have not worn it but once outside and I dropped it a help call was immediate.

1 year ago

check_circle

Verified Customer

star star star star star_border

Connie Bowe Chippewa Falls, WI

Easy for Mom to manage so far she hasn't had any issues using it.

1 year ago

check_circle

Verified Customer

star star star star star_border

Kathy alley Mauston, WI

nothing for emergencies yer but great help when unit had trouble.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacque!ine Kirby Decatur, TX

It is to big and very ugly I can't imagine any woman wanting to wear it out side of their home Have not had mine activated

1 year ago

Reply from MobileHelp

Hi Jacqueline, We received your review and we are sorry to hear that that you are not completely satisfied with the form factor of the equipment you currently have with us. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We offer a variety of different systems that may better suite your needs. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to discuss the equipment with you. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

John w Thomas Broken Arrow, OK

The device doesn't like it is supposed to all the time, as you told me some types of body movement the device will not work at all.

1 year ago

Reply from MobileHelp

Hi John, We received your review and we apologize for any issues you are experiencing with the equipment. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to assist with resolving these issues. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

check_circle

Verified Customer

star star star star star

Ron VanHoose Hermitage, TN

Very helpful in the buying process and quick delivery

1 year ago

check_circle

Verified Customer

star star star star star

Nancy pickens Spicewood, TX

They have been very consistent and reliable

1 year ago

check_circle

Verified Customer

star star star star star

Daryl Turner Chesnee, SC

Easy Communication, Great price for product

1 year ago

check_circle

Verified Customer

star star star star star

Mary Kennedy Delavan, WI

Helpful agents, figured out what system was best for me.

1 year ago

check_circle

Verified Customer

star star star star star

Katherine Thomas Chagrin Falls, OH

Always there when I call for technical help

1 year ago

check_circle

Verified Customer

star star star star star

Edward Larsen Roseville, CA

The ordering process was easy and straightforward.

1 year ago

check_circle

Verified Customer

star star star star star

Diane Hile Graham, NC

Have been very helpful and always polite and respectful

1 year ago

check_circle

Verified Customer

star star star star star

Faith Taylor-Johnson Great Mills, MD

Cause they call when I accidentally make a mistake

1 year ago

check_circle

Verified Customer

star star star star star

Dorothy M. Fetting Grand Rapids, MI

I had a quick response to a fall recently.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Bena Shallit Asheville, NC

The alarm goes off too easily. Seems like I haven't done any movement and goes off

1 year ago

Reply from MobileHelp

Hi Bena, We received your review and we apologize for any inconvenience you are experiencing with the false alarms. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about these concerns, we would like to have a representative contact you for further assistance. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Donna Trimm Albany, MO

works well, very sensitive fall alert & wish it weren't as heavy as it is

1 year ago

check_circle

Verified Customer

star star star star star_border

Lisa Gurno Salado, TX

For my mom, this was the best choice. The website/app could be improved.

1 year ago

check_circle

Verified Customer

star star star star star

Steven Moore Albuquerque, NM

accidently pushed button responded immediately by phone

1 year ago

check_circle

Verified Customer

star star star star star

Parepa Williams Lewisville, NC

Assesibility has been great for me when needed

1 year ago

check_circle

Verified Customer

star star star star star

Collette La'ulu Ogden, UT

1 year ago

check_circle

Verified Customer

star star star star star

Louise Miller Ada, OH

Customer service has been easy to work with

1 year ago

check_circle

Verified Customer

star star star star star

J.B.Dalsant McKinleyville, CA

Does what its supposed to do without fuss.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Thomas Ft Mitchell, KY

Dropped their Smart watch system and their Solo system has far too low a volume!

1 year ago

Reply from MobileHelp

Hi Thomas, We received your review and we apologize for any inconvenience you have experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help review any equipment alternatives we have available to better suite your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

check_circle

Verified Customer

star star star star star

Chris Janik Wallis, TX

Easy to set up and responsive to emergencies

1 year ago

check_circle

Verified Customer

star star star star star

Kathy Clement Birmingham, AL

Friendly and quick call back every time it was used

1 year ago

check_circle

Verified Customer

star star star star star

Nelda V. Sims Georgetown, TX

Immediate call from company when dropped on bed

1 year ago

check_circle

Verified Customer

star star star star star_border

Norman Brooklyn, WI

It works as stated it would in the brochures. Salesman was thorough as well

1 year ago

check_circle

Verified Customer

star star star star star

Dianne Lyrene Madison, AL

Mobile help has been excellent in checking on my mom!

1 year ago

check_circle

Verified Customer

star star star star star

Shirley Dash Erie, PA

Mom fell & they immediately reached out to her.

1 year ago

check_circle

Verified Customer

star star star star star

Fran gold Brooklyn, NY

my device accidently went off they called right away

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Jan Bibb Scottsbluff, NE

My unit doesn't hold it's charge very long and customer service wasn't very helpful.

1 year ago

Reply from MobileHelp

Hi Jan, We received your review and we apologize for any issues you are experiencing with the battery life. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team about this concern. We would like to get back in touch with you for further assistance with resolving this issue. What would be the best number for us to reach you on? You can reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

check_circle

Verified Customer

star star star star star_border

David Wooten Charlotte, NC

No real problems. Phone assistance is good and product seems solid.

1 year ago

check_circle

Verified Customer

star star star star star

Laurie Kreter Eyota, MN

Prompt response when activated, GPS ability to locate

1 year ago

check_circle

Verified Customer

star star star star star

M Thompson San Angelo, TX

They helped me to transition to the coverage I needed.

1 year ago

check_circle

Verified Customer

star star star star star_border

Barbara Vollucci Palos Verdes Peninsula, CA

they provide good service, but their product could be more user friendly.

1 year ago

check_circle

Verified Customer

star star star star star

Patricia Hummel Winchester, IN

They were informative .Easy to talk too.

1 year ago

check_circle

Verified Customer

star star star star star

T. Lancaster Upper Marlboro, MD

Responsive, reliable equipment. Friendly and knowledgeable

1 year ago

check_circle

Verified Customer

star star star star star

Kim Wood Maggie Valley, NC

Very prompt response time. Very nice and courteous

2 years ago

check_circle

Verified Customer

star star star star star

Elizabeth

They have been helpful,patient and very attentive.

2 years ago

check_circle

Verified Customer

star star star star star

Karen Roberts

Easy to use, not a lot to do for senior customer

2 years ago

check_circle

Verified Customer

star star star star star

Tammie Gray

In usa.. clear speaking. Value for the money

2 years ago

check_circle

Verified Customer

star star star star star

Uri

Always good to have the service if ever needed.

2 years ago

check_circle

Verified Customer

star star star star star

Delane Pope

I enjoy this device very well it is very helpful.

2 years ago

check_circle

Verified Customer

star star star star star

Katy Zundel

They are right there when I touch the button!

2 years ago

check_circle

Verified Customer

star star star star star

Nalini Jhaveri

Good Customer service, prompt reply, reliable

2 years ago